I had to take my car for service because it did not start. I had it towed to the service department at Trophy Nissan. When they checked the car the guy said it was just the battery (thank goodness!) I decided to buy the battery else where. I asked him just to do an change the oil and rotate the tires.They wanted to charge me for extra services that I did not need and for my oil change and tire rotation. When I bought my car, I payed for an extra warranty to get oil changes, tire rotations, technical services and etc. The service guy wanted to charge me for the oil change and tire rotation. I had to call the loan officer and show the service guy my paper work in order for him to believe that I had bought the extra service. He then conveniently found the information on the computer. I ended paying over $150 just for for him to do a system check that he said that was not covered by my extra warranty. This was such a bad experience!!

I have been going to Trophy Nissan for decades. In fact, they were my favorite dealership to to take my car. Fast forward to last week(Thursday). I took my Nissan Rogue Sport for an appointment for a routine oil change and tire rotation. Because the service department wasnt busy, I figured it would be a simple process. I lease my Rogue Sport and have coverage from bumper to bumper. Of course, they tried to deny I had the coverage and upscale me on other services. I asked them to go check because I knew for sure. Once they realized I was completely covered, their attitude toward changed. They were less friendly and seemed like I was no longer a valued customer. Cool, I was still good and chalked it up to maybe they were having a bad day. I waited for the services to be done. Once everything was finished, I was briefed the oil change was complete. No mention of the tire rotation or the usual summary of the supposed complete inspection of my vehicle. I was simply given my fob and told my vehicle was outside. Usually, I retrieve my car from comfort of the service bay. I was instructed it was right out front. Cool, no problem. I walked out front looking for my car. Could not find it. I hit the fob, listening for my car. I heard it and eventually found it about 30-40 yards from the front door. I have always sang their praises in the past. But this was beyond subpar. UNEXCEPTABLE...PERIOD

Everyone here was incredibly nice. We have gone car shopping for the past 3 weeks and everyone here was by far the best to talk to and work with. Particularly, James Brown. He did everything he could to get us exactly what we were looking for. He was just a great guy! Ask for him if you go in. You won’t regret it. You’re welcome :)

Good thanks to josue mendoza

Marvin helped me through the service process with confidence and kindness. All the work was done well and everything was explained before it was done. Comfortable waiting area.

I was a customer from out-of-town and they did there best to accommodate my needs. They kept me informed.

Excellent customer service. No pressure sales. Every employee greats you no matter where your at

First time going here.. Extended wait time. But great customer service overall and knowledgeable. James Foster was my technical specialist. My vehicle will always be service with them from now on. Thank you Trophy Nissan for taking great care of my vehicle.

Seem like they cant fix the problem with my 2021 Nissan Rogue

Very nice and comfortable area to wait in until they are done with the vehicle

Great and speedy service, got me in and out of the door.

It was a busy Monday and waiting for work to be completed took longer then expected. Staff was very helpful, pleasant and gave great advice. Thank you Service Department

Since 2014 when I bought my first Nissan, Ive appreciated the customer service in the service department. Thank you to Pansy and Danny!!

Always a great experience my Service Representative takes care of all my car care needs. Thanks guys!

Ms patsy in service is absolutely phenomenal. I love her and her team they are just a joy to work with.

I have been taking my Sentra SV to Trophy Mesquite for at least three years now and every time I’m there, both my car and I are so well taken care of. The staff is always super helpful and efficient. Special thanks to Pansy and Tez who always help me out and take great care of my car as well as making sure I’m informed and comfortable while waiting. They are absolutely awesome employees! Will definitely continue to go through Trophy for all my car needs!

Absolutely wonderful experience great team of professional 👏👍👌😀

I wouldnt buy a car to save my life from them willie cossie all of them got me in a car and after 3 weeks they took my 6000 they told me to bring the car back sell a car to take it back then they talk to you nasty after they get the sale lionel the finance manager then they didnt want to give the money back I had tinted the windows and everything got comfortable you may be better off going somewhere else

After being T-boned by a woman who ran a red light, I found myself in the position to do my least favorite thing ever- car shop. I had a pretty awful experience at a Nissan dealership in Lewisville and lost most hope in being able to get a good deal. Through hours of online searches, I found a couple used Rogues that I was interested in at Trophy Nissan. I made an appointment for a Saturday morning and came in with a friend for emotional support. Long story short- I had a MUCH better experience with the team at this location. Marty was respectful, gave me time to think through my decisions, and in the end I was comfortable with the negotiated price for my Nissan Rogue. I have had the car for almost a month now. I highly recommend Trophy Nissan!

I traded my VW Jetta for a Rogue. Love my new car. Exelent service by Mac, look for him to help you. He is awesome!!!

Love my new car. They were great help.

Had a great experience. They fixed my problem in under 1 hour. I was in and out. Thanks to the staff.

Good quality work and fast service

Great customer service, they did an awesome job.

When i scheduled the appt for my titan xd online, i was quoted a price of 69.99. When i actually got there, they said they cannot honor that price because the is the price for the smaller vehicles. Said it is an internet glitch. So, instead of the quoted $69.99, the price is now 113! I understand that my vehicle is bigger, which makes the price go up. But DONT is quote me a price when i schedule, knowing i have a titan, then fail to honor that price!

I had to come here to get my car fixed after someone didnt yield and I T-boned them. I figured, going to a Nissan shop, theyd take care of it. Not only did I have to take it back 3 times, but I am still finding things wrong with the work they did and I cant get it fixed because I am past my warranty time. The wreck was not my fault and you could tell I obviously take good care of my car. So naturally, I wanted it back that way. I dont know who they have back there working on cars, but they suck. Do not go here.

Marco Pedra went above and beyond to help me. The Technician helped me not to stress dont remember his name but his personality and being a people person was and attribute to Trophy Nisan. And thank you to the Mechanic that did the work your the best.

It was a great experience brought my 2010 nissan cube in for complimentary oil change and multipoint inspection and the service adviser named Isai Gonzalez was so friendly and helpful I could not believe it he explained the checklist thoroughly of the problems found will definitely be back thank you for the wonderful customer service experience that you dont find anymore.

Worst experience, honestly no stars but cant review unless you rate. Anyways. Went in to get a tire replaced on a Friday he said he couldnt do it. I understand it was near closing but if its an emergency shouldnt take more than a few min. to replace a tire. He told me come back on Mon., asked would I have to call in advance, he said no. Couldnt make it Mon. went another day, 2hrs I waited only for them to tell me they didnt have it had to be ordered. Ok. Told them Ill just get a temporary used one, hate driving on a spare, so I go to get the spare, these geniuses didnt put the wheel in the trunk had to go back and wait in traffic(I30) again 😡. I go today to get the new tire another 2+hr wait only for them to say which tire was it again, was super frustrated, they didnt even put the new tire on just threw it in the trunk. Never again getting the warranty is total bull 😡 just go to a tire shop done in 15min

As always, exceptional service.

The friendly approach to customer care really shines in this place.

They always do a great job when they do what needs to be done but not always so great about catching everything. Overall good and Ill keep taking our Nissan there.

Awesome customer service!

Excellent customer service. Advisor Danny is really exceptional friendly and knowledgeable guy...

I cannot say enough of the customer service at Trophy Nissans vehicle service department, it is phenomenal, from the first call I made to set the appointment, to the gentleman Mr. Isai Gonzalez who assisted me with the diagnostics of my pathfinder, he is GREAT! If I could give them 100 stars, I would!

Antez always takes great care of us! Jennifer, Bryan and the whole team at Trophy are awesome and well be back for our next Nissan soon!

Great customer service it was a quick and easy experience

Application process was fast over the phone and no issues on that, the problem came when they made us drive more than an hour making us think everything was good and ready to go and it wasnt like that, the vehicle we got is was a fresh trade in and they hadnt inspected the vehicle and basically wasnt ready to take home that is what made this experience bad really bad and frustrating, finance manager was awesome I dont have nothing to say about that but my anger was on why would you put a vehicle online when is not ready and make is go all the way up there making sound that we sign and take the vehicle and nothing we basically spend an entire day out there and it wasnt fully inspected what they said that it was going to get fixed it wasnt it was a nightmare in part of it. So if I ever do business with them again I will fully make sure the vehicle is ready to go before I drive so far.

Excellent service and very knowledgeable and helpful technicians.

Great, friendly people! They get things done quickly and get you a good deal! Andre is a great guy and salesman!

Was given a price that did not change, and was affordable for me. I didnt have a long wait

Great time and staff

Great fast service

Very friendly place. I have to bring my car back.

Service person Named Robert... Outstanding Job.

First time getting service here, they wanted to charge me $80 just to reset the low air pressure light. Took it to discount tire and they did it for free.The lady was unbelievably rude. After making me wait 20 mins in my car she strolls up like shes annoyed that Im even there.Wont ever buy a car from here again. Hope the $80 was worth losing the 20k Ill be spending on a car in a few months.

Honestly no one likes waiting hours trying to get service done on their vehicle. But the service center at Trophy Nissan try to make it quick for you. I have found it best to try to always schedule your appointment at least a week in advance to help with the timing

Sales representatives are AMAZING! Unfortantely, their finance team are ONLY interested in your credit score. Each time I have visited this location (2013 & 2019), I have been denied at Trophy Nissan, however at OTHER large and respectable dealerships I have walked off those lots with a new vehicle. This location IS NOT in it for the LONG. This location IS NOT about the PEOPLE that come into their establishment, ONLY about their credit scores. They are ONLY interested in the numbers.- Josephine C.

My husband and I just recently got into a new Nissan. And they took up over to the service center to explained how everything worked and what are the best was to schedule appointments with them. I was very pleased with their services

Just got my brand new Nissan Titan and the service center have it a beautiful car wash looking so shiny! I know they won’t disappoint when I have to actually use the service center

I had a schedule appointment for the service center. I needed a oil change and wipers change out. Everything thing went great and the car came out of the wash shining! Very pleased

We had 6,700 in cash and they couldnt go down on the price. So we walk out. The sell man didnt even try to help us.

Great attention and service

Very friendly and professional the service tech was great

Love this place very very helpful

I’m always very pleased with the service center. I do always try to make sure I schedule my appointment for thing in the morning. Just because I have so many thing to get done on the weekends.

Slowwwwwwe service. 3 hours for an oil change

Not a Nissan man, but plenty of my friends own them. Ive given rides to several friends that take their vehicles here for service. Ive personally witnessed the top-notch care they received! They also have some great fleet and commercial vehicles sales staff.

We fulfilled our end of the bargain. But once we signed on the dotted line. Everything changed! The car wasnt ready when they said. After having the entire day to service and detail it.

William Page, was an awsome sales guy, got me what I wanted in a timely manner. Thanks to Mr. Ivan Green for getting the paper work done as well. RECOMMENDED THIS PLACE 10 TIMED OVER.

I appreciate there quick service and their customer service.

The service center over at Trophy Nissan is very helpful. I always make sure I have an appointment schedule to make sure I get in and out at a timely manner

Excellent customer service

Danny was AMAZING. will deff recommend anyone to come see Danny because he is the BEST!!!

Great customer service. I was in and out in a little over an hour. The finance department got me a better deal than I was quoted.

Misdiagnosed my A C problem in my truck. Not very good mechanics

The service center at Trophy Nissan are super friendly, they try to get you in and out as soon as possible. They never disappoint

Always get Great service !!

Trophy Nissan Service center is always running great specials for oil changes and they get you in and out in a timely manner

Awesome very easy to get to very nice people

Outstanding staff in the service department, very friendly and very fast working to get you in and out of there on a Saturday

I had a good visit with the sales person Mr. ALVAREZ. Great shopping experience.

Stuart Osborne provided impeccable customer service. He wasnt pushy and took the time to listen to what I wanted in a vehicle. Even 2 days after the purchase, he spent approximately 1 hour showing me how to operate all of the bells and whistles of my new Maxima SR. Most importantly, his honesty spoke volume. Thank you Mr. Osborne for a job well done!! I wish you much success!!

The service center at Trophy Nissan has some amazing customer service. I called to schedule an appointment and they got me in right away.

Took out my air filter hose and never put it back in causing me to purchase a whole new one when it was their mistake...

Always getting amazing coupon deals in the mail for the service center for discount on oil changes which is a plus! When I call who ever picks up the phone is always so polite

Thank you, Michael!!

I bought my car from this awesome car company and today my daughter is here getting herself a pre-owned Nissan.

The visit was good until we got to the finance department were we were treated unwelcomed because we didnt want to purchase the extended warranty or put more money down. After we signed the paperwork Mr. Cesar didnt even shake are hand nor walk us to the front to get car vehicle.

The most dishonest, arrogant and condescending service advisors of any Nissan dealership I ve visited.

Fair priced but dont let them slide in a repaired rental car as never wrecked.

Excellent thanks.

I saw the selection of cars off of Galloway in Mesquite at Trophy Nissan used cars. I stopped in to have a look, and had a real nice time. The sales people were very nice, professional, and helpful. I ended up deciding to not buy anything yet, but there was no pressure on me to do anything. I liked it alot.**2ND VISIT**I cannot say enough about the Service Department. My wife has a Pontiac, and they still helped her with a flat tire and sending someone out in a courtesy vehicle to help her. They really define CUSTOMER SERVICE to me!!! 5 STARS!

Treated fairly and left there knowing that I made the right choice! Thanks Richard you said you would get it done and you did!

They were good to me and I appreciate so much.

Not as friendly in the mornings, to say the least.

Quick and excellent service

Great

Update to inital review: 9/12/19I just received a follow-up call from the dealership sales manager that was pointed out below. I felt as if He was genuinely concerned about my experience at the dealership on yesterday. I appreciate that and the timeliness of it. He thoroughly explained to me as to why information is recorded i.e. drivers license...we know most ALL successful businesss have protocols and recording that information was one of Trophys. So that clarified things a bit! Nevertheless my 🌟 status +2 because I LOVE great customer service. Thank you Trophy for the quick follow-up as to my experience!I recommend YOU go for yourself to check them out! They have a very diverse inventory with competitive prices!9/11/19 inital review belowWell I went to the parts department to get some new floor mats for my 2012 Nissan and decided to look around at window shop the cars on the lot! On the side that has new vehicles 2019s the sales representative Ray was short and not very friendly at first however as i walked around looking at the nice beautiful trucks talking with him he warmed up. So I decided i shouldnt even be looking at 60K trucks and asked where are the used vehicles he pointed me across the street to the used pre-owned side. There i was greeted very professionally by a young Hispanic guy. Who was willing and ready to pull out of stock some of the vehicles they had within the realms of what i would be interested in with regards to price/style!! HOWEVER one of the sales managers did NOT leave a good taste in my mouth. He was rather short in discussion and seemed as if he truly didnt want me there. The young Hispanic guy I told him I was looking not looking to buy at this time. He was still there and ready! God I love great customer service. Mike in the service parts department was also very helpful! (The real reason I came by..buy a part...but since there I decided to look) Now would I recommend Trophy... Mixed feelings due to the pre-owned sales manger being short and what seemed to my bothered by my inquiring. Ive never been asked to give a copy of my drivers license to walkaround and look at ANY dealership. Ive paid OFF 3 vehicles in life. If you want to test drive understood. But to look. You need phone number, drivers license and my email address? Not sure about Trophy if the management sends that kind of vibe out to potential customers. Just saying!!!

Nice

This place is the truth! Dont let challenging credit stop you from paying them a visit. Ask for Willie Causey and tell him that I sent you. You will not be disappointed.

I was amazed at how professional,caring and attentive to meand my wife

I was not happy with the time it took to get my truck back from repair. The part took 2 weeks to arrive meanwhile I had to keep waiting, they provided a rental car but I needed my vehicle for carrying things. It was disappointing to say the least. I will definitely ask more questions before I leave my vehicle there again.

Great service center along with their dealership! Also had coupons for oil changes and etc

I went to the service center for the first time on Saturday morning to get a oil change for my Altima the advisor was very friendly while checking me in for my schedule appointment

Absolutely the most unprofessional dealership I have ever encountered! They will harass the hell out of you, and refuse to stop! Read all the complaints on Yelp! You want to stay clear of here, as they are rude, threatening, and down right desperate! Everyone I know that has done any type of business with them has regretted doing so. This especially includes just stopping by to look @ cars. Once they have your information, they have their hooks in you for life! They will harass you by multiple calls daily, emails, and fill your mailbox with litter! Go to a more professional dealership!

Thanks for getting me into my new Altima!!

Slow service

Worst car buying experience!

Sold us a lemon...got our money back!