My spouse has been a customer of this shop since we moved to Mesquite, TX. I recently came to the shop for a check engine light issue and they were extremely helpful and professional. The staff are genuine and friendly. We will continue to use them in the future whether its a simple oil change or big repair.

On 6/9/21 my son and I took his truck to Town East Automotive because the power steering was out, and it was overheating. I was informed of what was exactly wrong with the vehicle and was told it would cost a little over 400.00. Then they called back and stated there were other problems and it would cost 973.87 to repair the truck.I trusted that the information they were giving me was accurate, so I authorized the vehicle to be repaired.About 1 week later the power steering started going out again so we returned the vehicle thinking their repair warranty had me covered. (The issue with overheating seemed to be repaired) I spoke with the young woman at the counter who stated they would need to look at the truck. I received a call and was informed that this was another issue with the power steering and the repair cost would be 1,300.00 and as such the warranty would not cover anything.I complained about the issue because the vehicle had just left the repair shop and I was out over 973.87 and now, they were asking for an additional 1,300.00. After my complaint they reduced the charge to 1,000.00 claiming they found a coupon to reduce the cost. This just did not seem right to me, so I elected NOT to have my vehicle repaired by Town East Automotive.A co-worker recommended I take the truck to Dwight & Don Auto Care in Mesquite and have them look at it. I did and the next day received a call that the repair cost would be 90.00, that all the truck/power steering needed was a seal.Now I must ask myself a couple of questions:1. Was this an honest mistake on the part of Town East and conclude that these sorts of things just happen?2. Did they have a new inexperienced / incompetent mechanic working on the truck?3. Was I simple getting fleeced and they were soaking me for all they could because I was so naive about vehicle repairs?I do not know that much about vehicles so I can not honestly answer my own questions. I will let you the reader make your own conclusions.What I do know is this. I took my vehicle to Town East to have it repaired and paid 973.87 on invoice 83227. 1 week later I took it back for the same issue and was told it would cost an additional 1,300.00, I complained, and the cost dropped to 1,000.00. I decided not to have it repaired, took vehicle to another repair shop and they repaired it for 90.00.I can not believe I was about to pay 1,000.00 for a 90.00 repair job.If I assume the 1st repair was accurate and the second was not then I saved 910.00 by taking my vehicle to Dwight & Don’s Auto Care. If the 1st repair was not accurate well, its sad to know I may have thrown away well over 1,000.00 dollars. It’s a shame to, I have 4 older vehicles that always need things done to them from mechanical work like I just described to oil changes and inspections. Town East stood to make a lot more money from me had they kept me as a customer. As it stands, they have lost a customer and Dwight & Don Auto Care just gained an incredibly happy customer with 4 vehicles.I believe Town East Automotive should provide me a refund for failing to repair my vehicle properly in the first place.David B.

I love this place. I have been going to them for years. They are always honest. I have never had a problem there. Always friendly and nice

You dont need the license plate number to find the price of an oil change. You can find out a lot about someones identity, however. Lady on the phone just hung up. Stay classy

Great service, Awesome staff.

The staff are super friendly and you can tell they are well taken care of by the owner. Ive come here to get my inspections done and have always had a great experience.

AVOID THIS PLACE. Worst experience “Manger” is unprofessional and will hang up the phone mid conversation. “Service” that was performed on my vehicle was of the worst quality and now they are refusing to cooperate. Definitely try to avoid this shady business and take your vehicle elsewhere

THE ABSOLUTE WORST PLACE TO TAKE YOUR VEHICLE TO IN MESQUITE TEXAS PERIOD !!!!I PURCHASED A RANGE ROVER FROM THERE OTHER BUSINESS CALLED RIDE AND DRIVE AN THOUGHT BY THEM RECOMMENDING ME TO THERE SERVICE CENTER ITS WOULD HELP BOTH BUSINESS BUT LITTLE DID I KNOW THERE MANAGER AT TOWNEAST AUTOMOTIVE AT 2816 TOWNE CENTER DR WOULD ASSISTED ME IN DETERMINING THE PROBLEM TO MY VEHICLE BUT LITTLE DID I KNOW I WAS DEALING WITH SCAM MANAGER THAT ONLY INTERSTED IN THE BOTTOM LINE FOR THIS PLACE OF BUSINESS.THE MANAGER NAME KAREEM WAS VERY VERY RUDE AND THE MOST UNPROFESSIONAL MANAGER IVE EVER MET.HE OVERCHARGED ME FOR A DIAGNOSTIC OF MY ROVER AND TRIED TO TELL ME IT WOULD COST OVER 4400.00 TO FIX THE PROBLEM AND WHEN I ASK HIM TO FIX THE PROBLEM THAT WAS PREVIOUS TOLD BY A CERTIFIED RANGE ROVER TECHNICIAN HE DECLINE AND TOLD ME TO PAY A BILL OF 615.00 OR HE WAS GOING TO HAVE MY VEHICLE TOWED THAT DAY SO I PAID AND THAN I HAD TO HAVE MY RANGE ROVER TOWED ALL THE WAY TO A CERTIFIED TECH IN HOUSTON THAT REPAIR MY VEHICLE THERE. MY ROVER IS FIXED AND RUNNING GREAT BUT MY EXPERIENCE WAS HORRIBLE DEALING WITH KAREEM AND HIS FEMALE ASSISTANT.INSTEAD OF PAYING TOWNEAST AUTOMOTIVE 4400.00PLUS TAXES AND NOT KNOWING IF THAT WOULD FIX MY PROBLEM IT WAS REPAIRED IN HOUSTON FOR ONLY 1200.00 PLEASE PLEASE DO YOUR RESEARCH BEFORE TAKING YOUR VEHICLE TO KAREEM AT TOWNEAST AUTOMOTIVE....UPDATE : SINCE IVE POSTED MY HORRIBLE EXPERIENCE AT TOWNEAST AUTOMOTIVE THE SCAM MANAGER NAME KAREEM HAS CALLED MY PRIVATE NUMBER TELLING ME IVE BURNT ALL BRIDGES AT BOTH LOCATION FROM DOING ANY BUSINESS IVE CALLED RIDE AND DRIVE TO LET THEM KNOW THIS MANAGER IS HARASSING ME AND ASK FOR HIM TO STOP SINCE HES A MANAGER AT TOWNEAST AUTOMOTIVE

These guys do a great job. Very informative and I appreciate the coupon they send out in the value pack ad a senior citizen I need all the discounts I can get.

Very professional and courteous clerk. Able to do my inspection within 35 minutes allowing me to grab some food during lunch hour.Thank you

I try not to leave bad reviews but this was kind of crazy. My mom had to get her car fixed and they told her what was wrong and they would have it fixed by Monday. This went on for several Mondays and it has now been a month. On top of that they keep adding more and more to the bill and my mom can’t do anything about it. If she knew it would take this long and cost this much she would have got a new vehicle. It’s ridiculous, I understand taking time and charging for the job but it shouldn’t be this drawn out and have the cost constantly going up. Not the wrong shop.

Beware of liars, thieves, and scam artists.On 7/7/21, my wife brought the car for a check engine light notification. They convinced her(without my knowledge) that it just needed another oil change....even though the oil was just changed less than a month ago and well under the mileage limit. They even replaced the oil change sticker with their own, so they would have seen that there was no need for another oil change.

This place incredible. Tiffany at the front desk is very organized, and speaks plainly and directly. First, they are incredibly timely. If they say the car will be ready by 6, youre not waiting until 7:15. The location is great as well.

This place is honest & amazing hard to find good mechanic these days. Would recommend 500%

Considering my car broke down the day after I picked up my car, so far I am not impressed with these guys. Ended up having to scrap my car due to damages to the Engine.

There aren’t many shops that can be trusted but I have been servicing my vehicles at Towneast Automotive for the past three years and they have always gone above and beyond with their service and not to mention a very helpful staff

Ive taking my cars here for years, great customer service, reliable work and I feel like I get the best quality work.

Been going here for a couple of years and I have been happy with the service.

Great service always young lady on front count always nice

This is the best automotive service center I have ever been to. They are honest and so informative as to what is needed and if something can wait they will tell you that. You get the prices up front so there are no surprises at the end of your service. They are quick and thorough and you will never have to worry when you drive off that your vehicle is not safe. If you have any problems after your service just call them and they will do whatever is needed to keep you from being inconvenienced while taking care of your vehicle and you as well.The prices are reasonable, I found them less expensive than Kwik Kar on all of their services and will never go to another service center for anything, including a basic oil change. You will not be disappointed in any way by using towne East Automotive. Go now and you will want to keep going back!!

I had a major issue with my 2008 Dodge Charger that put it out of commission for about 8 months. The dealer refused to help me. But these guys kept my car the entire time, didnt charge storage and communicated with me weekly with updates about getting parts from the manufacturer. I was dreading the cost when I finally got it back but it was less than $1000. That was less than half of what the dealer or any other repair place quoted me. I used these guys for years when I lived in Mesquite. They got me through 3 used cars. They never overcharge and as a single female, thats really important. They are always honest and the service is fast. If I still lived in the area, I would definitely use them. You cannot go wrong with them.

Helpful staff, clean waiting area and best of all, I didnt feel like I was being taken advantage of. 10/10.

There should be pricing options on parts, I feel I was quoted most expensive parts you could find. When Autozone had my valve cover gaskets half the price of what you found. The labor seems to be holding so far, so no issues with the work. Just Expensive

Finding a trustworthy auto mechanic is important and i stumbled upon Town East Automotive over 10 years ago. Theyve always been transparent, reliable, competitive and professional. Youll never need to shop around with these guys. Highly recommended! Kareem and Tiffany wont disappoint

They’ve Worked on two of my vehicles recently my 2007 Dodge charger and they did a great job. Kareem, Tiffany And Co Are Great And they have a lifetime customer right here

Friendly, caring staff. They seem to actually want to help you compared to other places.

These guys just earned a customer for life and werent able to fix my problem. But due to their honesty when presented with an opportunity to charge me for unnecessary work. Instead told me that what they originally had told me they planned to do that they didnt think it would work after performing a compression test. Saved me $500 less than the cost of agreed work that was going to be done. Really appreciate the thoughtfulness and honesty guys.

Great service EVERY time!

I have been taking mine and my familys cars there for years. Its nice to have a place to trust. I have been to place that try to take advantage of me due to sex and/or race. They never do that and even find ways to help me save.

Always the best service especially when it come to my truck

Immense friendly staff. Quick service. Lobby is always clean and organized. Knowledgeable with vehicles and pricing. Been coming here for months. Will be my primary location for fluid changes and repairs.

Service was excellent receptionist was very polite and work was done properly

Friendly staff, I wouldn’t go anywhere else.

Very well-run organized auto shop with license professionals working there. The friend that counter help goes out of their way to make sure all your needs are met I was very happy with the results of their service to me.

Have been coming here for a few years. The service remains the same through out the time and they are always courteous and helpful. I usually wait for the car for oil changes so the coffee is always nice.

Needed to get my inspection done. Went in and out with in tops 30 mins. Great service! The chick at the counter was awesome! Will be coming back next year!

Everywhere tried to go they wanted to charge me over $100 to check engine light. I called here and right away they said theyll check it for me and only charge me what the repair would be. They ended up just cleaning up the part so no charge on that so I ended up getting an oil change. Honest. Clean. Reasonable waiting time. Will definitely be back and recommend!

These guys are the best! Upfront and honest, they called me before doing any repair to make sure i was fully aware, and let me know what the cost would be. I work on my own cars, but dont always have the right device or tools. I trust them completely. Also excellent value! They never tried to talk me into anything, or overcharge me. They actually discounted my total at the end, even though all repairs were done in a day, they are aware going without your vehicle even for a day can be a stressful exp. Great customer service and mechanical maintenance! Thx guys. Its hard to find an experienced, honest mechanic at a great value these days. You guys are the best!

Worked us in same day for a used car inspection, very professional and good communication.

These people have taken EXCELLENT care of me for years!! From my hoopties years ago to new cars presently. All my friends and family have been sent HERE. Wouldnt trust anyone else with my vehicles.

This place is my go to shop. Loyal honest and good customer service

Great place. The ppl there are amazing. They let you know ahead of time if they spot something that needs attention. Very honest and professional. Ive been going to for the past 4 years and will continue to take both my cars there.

Honest garage. This alone is why I use them. And they treat repeat customers well. If they ever make a mistake they fix it. Would highly recommend.

Great customer service, knowledgeable techs and lower prices

Love the staff. Theyre straightforward and do a great job in a timely manner. They back up their work and will always be my go to spot.

Tiffany was super helpful and was absolutely wonderful HANDS DOWN BEST CUSTOMER SERVICE!!!!!! I would definitely recommend this shop to anyone needing mechanical work.

They are by far the best auto repair shop in Mesquite! They are fair and go above and beyond to satisfy there customers! I cant say enough about the quality of people they are. Thanks for fixing my car 🚘

Great experience and very friendly

Great service with a friendly atmosphere

Staff is very courteous, they listen to your concerns. I thought I needed tires because I had two that kept losing air, instead of charging me for new tires, they found I had a nail in each one and repaired them and sent on my way.

I been going to this shop for years and they never disappoint. Very professional and in my opinion they provide unmatched customer service. What I like the most is how detail they are in explaining repairs needed for someone like me who does not have a lot of knowledge when it comes to cars. Great service and I greatly appreciate assisting my family in auto care needs.

THIS PLACE IS GREAT! I was in automotive for about 8 years so I am picky where I take my vehicles. This place has been 100% honest and transparent with their estimates and have given me killer deals. Plus it’s on of the cleanest and most organized shops I’ve ever been in. 10/10 recommend.

They took the time to completely troubleshoot my signal wiring and identified problem AND FIXED IT after I already spent over $800 elsewhere for a pat on the head and a new lightbulb that flamed out before I got home. I want to marry them now.

It was very clean and the people were nice, helpful and very courteous. The only problem I had was that while getting my oil change they added a filter with an extra charge without asking if I wanted it. The sign stated that it would be an extra charge but I should have had the option to say yes or no.

Absolutely great and respectful service! They went out of their way to get my inspection done immediately although they were going to lunch when I arrived so I didnt have to wait an hour. Thank you!

Love! Love! Love! This place they are so prompt and professional and Tiffany at the front desk is the sweetest super knowledgeable and great at explaining things and always willing to work with you!!!

Should be a negative 5 but google is too nice. This place broke my 2009 corollas oil filter cap, and insisted i pay for it. They said that the plastic caps are brittle and break over time. I believe if they had used the right equipment this wouldnt be the case. I have always taken my car here in the past and didnt think they were capable of something this low. I encourage you to take those $45 dollars and take it to more professional workers. Who wont take advantage of you or your family assuming you dont know squat about cars.No gasten su tiempo aki rasa. Le quebraron un filtro de aciete a mi caro y me lo quisieron cobrar. Gasten esos 45 pesos en otro lado mas profesional.

These guys are awesome, I always recommend them to everyone I know. They are always honest and always stand by their work. Their price is also very reasonable.

These guys are the real deal. It’s hard these days to find a mechanic you can trust. But I tried this shop for the first time yesterday afternoon. It was about an hour before closing time, but I was still attended to right away. I was able to get my oil changed and even get my AC checked out. It was blowing out semi cold air but not quite cold enough to beat this Texas summer heat. So they found my Freon was running a bit low. Now, my car’s AC is working perfectly. And I got all this done in less than 40 minutes from walking in the door to checking out. I was especially impressed by the way these guys do business. When I got ready to pay I was actually dreading the long list, that I usually get at other shops, of crucial repairs my vehicle desperately needs. But no, all I got was a reasonably priced bill and that mostly everything under the hood checked out fine, no pressuring me into getting unnecessary wiper blades or repairs. I was very pleased with my visit, and will be using this shop in the future for my automotive needs :)

Always pleasant, honest and fair when Ive had anything done there. Will return when needed.

My father and I send all of our cars to this shop, and as previous reviews suggest, theyre honest, hardworking, and arent out to take advantage of you. I just sent my car in for an issue with the check engine light a few days ago, and while the price does reflect the amount of work and parts needed to get the job done properly, I dont have to think twice because I know it was finished with quality workmanship as always, especially when youre as unfamiliar with automotive engineering as I am.Town East Automotive isnt just a place to get my car checked out, theyre a part of the neighborhood that you can trust and always rely on.

They were fast, friendly, and accommodating. They got me in for my oil change, despite it was right before close.

Went in to get my car fixed and they reattached my door panel, and programmed the correct time and date on my dash. The extra work they did was free and I didnt even have to ask. They went out of their way to give me great service and I will be returning for all my automotive needs. Thank you Town East Automotive.

Been coming here for years. Great service at a fair price. They are always fair and honest and do great work. Thats hard to find and really cant be beat in my opinion

I feel so fortunate to have an honest, talented and dependable automotive shop here in Mesquite. I’ve been using Town East Automotive for years and I’ve never been disappointed with the results, prices or speed of this shop. I just had my starter replaced and they did the job on-time and at a very reasonable price. And, from past experiences with them, I know the job is done right. I’ve been recommending Town East Automotive to friends and co-workers for years. It’s the only place I’ll take my cars.

I went to a few shops in the area before stumbling across town east automotive to get my Mercedes Benz S63 looked at based on the other estimates I had got from 3 other shops they were 25% cheaper with actual OEM parts. I would recommend this shop to anybody that’s looking for a straight forward honest shop. I was very impressed from the customer service Tiffany provided me. I have not had any issues with my vehicle. Straight forward honest shop and had my vehicle done in a very timely matter! If you are looking for a transparent reliable and honest shop i highly recommend these guys! Thank you so much! I appreciate the hospitality at Town East Automotive. Hands down a great experience!! If I could give them more stars I would

Great work, quick and easy, friendly staff and very affordable! The workers are friendly and always willing to help the best way they can. Would highly recommend!

Very friendly staff, the waiting area is clean and comfortable. The staff is knowledgeable about everything that my car needed and got in working in one day! I would recommend this place to anyone

I love this auto shop and they have always treated me well. They give fair prices and are quick to look at your car. I would recommend them to anyone in the area.

So glad I found this place! So, I am new to TX and I came in to get my car inspected. They were so quick and also answered my 1 million questions concerning how to switch over my title as well as get a licence in TX. None of my questions were car related and they were still very happy to help. I am going back tomorrow to get an oil change and a tune up! I will only be going here for now on! Great customer service, the manager is awesome!

Awesome, awesome, awesome, everyone is very helpful. Usually going into a auto shop they try to con you out of every dollar you have, not here. They tell you what has to be done & what can wait til later. BEST CUSTOMER SERVICE !!! I’m new to the area but, I think I just found my car a new home

Super fast service. Reasonable prices. Courteous, professional staff

I had a great experience at town east automotive today. The guy at the front show great customer service. I’m so glad i stopped at this place. The customer service was so much better than the last place. I will definitely be coming back to town east automotive for all my vehicle maintenance.Thanks for everything

Ive taken my car to get repaired here a couple of times - they do honest work and give you peace of mind considering the amount of scammers that exist in this industry. They maintain a good rating with the BBB. My only complaint is that sometimes they are a little too busy which means you have to be more patient before the work is done.

Honest and trustworthy team. They never push you to fix more than what is wrong. Their prices are fair as well. I trust them with my cars and have used them for a couple years.

Reliable, good service, good pricing

A great place and willing to go above and beyond for their customers!!!

This place is awesome. Great service! Had an issue with my BMW, Kareem fixed me up earlier they he originally told me it would take. Car runs perfect! Highly recommend this place!

The guys helped us repair our car. Great service and fair prices. Our car runs smoothly!

I have been going here for years. Great staff. Fast and reliable.

Their staff is always friendly and fast. They’re very knowledgeable on their auto mechanic stuff. I highly recommend this place.

Great people good sense of humor and speedy

I love this place. My car, with over 300,000 miles on it, broke down and had to be towed. Town East Automotive really helps by working on my car to keep it running. Im thankful for their expertise in service by diagnosing and repairing my car. I thank God for Town East Automotive.😊

Great business. They are very honest and aren’t out to get more money out of your pocket. They won’t try to upsale you to get stuff you do not need. I highly recommend this company.

This place is Great. Although I didnt get my car fixed there, they were very honest and didnt try to push me on anything and gave me the estimate and checked everything for me for free. And said it was a body damage and they would be happy to fix everything after I get my body fixed. Thank you guys, If I need anything in future I will definitely come to Town East Automotive.

I called and was put on hold for a long time so...i hung up...but, i did get a call back with an apology...id found someone else by then

Hands down one the best shops Ive been to. Very friendly staff and great experience compared to other mechanics I have been to. It was quick and easy will come back here for sure.

Because Town East Automotive got great reviews on both Google and Yelp, we decided to give them a try. We needed work done on both of our cars and they did a great job! Very accommodating, professional, and helpful. Luis was great to work with, and I would highly recommend them!

Luis and his team are always honest about repairs. Other garages try to run the bill up by telling you you need more done then is necessary. Not Town East Automotive. Great work, honest estimates. GO THERE!

I absolutely love this place!!! Service team is friendly!! Mechanics are honest and trustworthy when it comes to the repairs on your car! Reasonable prices! I have been using Town East Automotive for years and would definitely recommend this place! You rock!!❤

Tiffany was great helped me every step of the way. Prices were fair! And the work done was great! I will definitely recommend this shop and will be coming back if I have trouble with any of my other vehicles.

These guys are top notch/ first class/ responsible/customer oriented. A place where they treat people like they want to be treated. HIGHLY RECOMMENDED. Explain everything with any applicable options and costs. No, I am not getting paid for this review!!!

Tiffany was very professional and extremely helpful in finding me my future vehicle. The staff here was very friendly and all my questions were answered thanks to Jordan. I will definitely be back. I will recommend all my family and friends.

Brought my car in for an inspection. Luis said it would be about an hour my response was can I bring it back at 3 pm because I had an appointment for cable. Fine I come back @ 2:55 pm mind you Luis did not acknowledge me and my wife presence. After about 3:35 I said this customer service sucks and went to the counter and told them this could have been a little better if I would have a least been acknowledge. Hey it is rough being a person of color when you look at the person behind the counter (Luis) is of Hispanic decent. If you have a problem before you come to work leave it outside the door of the business, because it will bite you in the long run.

Wonderful experience with these people. My car now is perfect and I am very happy. 5 stars.

The quality of the repairs were very satisfying, it now looks like there was never any damage. My vehicle was ready as estimated. Keep it up guys!

I am always happy with this place. I dont feel like I am being price gouged or offered unnecessary services. The woman at the counter is amazing and the auto techs always do a great job on my car.

Ive been there a couple times, and each time it has been great, the staff is helpful and courteous, they also explain things in a way thats easy to understand and dont make you feel dumb. Compared to some other places Ive been to, this is by far the top notch place in the Mesquite area, if you choose any other place you are a fool! Fantastic service and People!

These guys are great customer service agents. They tell you whats wrong before they charge or assume the cost. Plus they refer places that may be better for what your car needs or what is affordable to you.

Prices are great, theyre legit. Tiffany is great. Everyone should come here. Mention the $5 dollar off discount if they still have that deal.