My family and I are 1/2 hour early for the pick up time. Our name was on the board but they said we didnt have a pick up time at first. Everyone their was complaining about the wait, saying if they didnt already have their deposit they would have left, one woman was getting sick from her diabetes waiting so long. And we were eating out of the vending machines we waited so long and were hungry. People got off work/it closed and we were still waiting. When we finally got it, the seats were stained and it hadnt been cleaned (I could feel crumbs on the table). My niece and I had to clean it before the trip so everything would be disinfected, especially with our mom being on oxygen and lots of health issues. My brothers said the ride felt like it had no shocks. I am very unhappy and disstafied with Cruise America and would NEVER use them again or refer them to anyone.Thank you,Betty WilliamsJune 5, 2017 date reserved!