Called for diagnostic, paid for diagnostic after they checked it out and took off my ceiling panel to my AC. They immediately left without replacing the panel. I tried all day to get it back up myself with my boyfriend and couldn’t so we called back. They told us they wouldn’t come back without charging us again JUST to put up the AC panel that THEY TOOK DOWN. Tech called back to tell me he wouldn’t waste his gas on that. So now I have a gaping ceiling hole I can’t cover. Now I have to find another AC repair just to put the cover back on until we get the new AC. Do not recommend as this is apparently how they usually leave places.
When I called the people on the telephone were kind and efficient. They scheduled someone as early as possible. The first team arrived almost on schedule but they were unable to perform the work. This was a disappointment because they sent residential AC repair when I told them it was likely an entire pipe replace. The team was kind and courteous but they couldnt do the work, yet they stayed AND billed for 2.5 hours. When the person with the right skills arrived he was efficient and knowledgeable, professional the entire time even though there were some unexpected surprises.. Near the end of the fix the first team once again arrived without notice for training. My place is small and I was unable to continue working at my desk due to the distraction and conversation. Also, after being charged for 2.5 hours previously the last thing I wanted to do was to pay for their training. I understand they are just green in their position but still... The person who actually fixed the leak, I would request him every time. His work, work ethic and expertise made up for the rest and now I no longer have a drip. I apologize for not getting his name.
Rainforest is a business with integrity. I received a phone call immediately upon request. They charged up my old system free of charge to get us through a hot weekend. Scott, Eddie and Eric were courteous and respectful of our property. They cleaned up after themselves. I want to thank Rainforest for upgrading our compressor at no extra charge to us due to an accident in their warehouse. Some companies would not do that. The financing was easy as well. We would recommend Rainforest to anyone and I have already posted my satisfaction on my FB page
I had called for an estimate on having my swamp cooler removed. While they were on the roof they noticed that my AC was leaking water due to a clogged drain. They really didnt have to say anything since that wasnt whey they were there. I am very glad they did since they were able to clean the drain and do what maintenance needed to be done to my AC unit. There was no pressure at all for the service. They simply explained what needed to be done. Both techs were very very nice and professional and took pictures and video of everything that they were doing. Extremely pleased with the service and will be using Rainforest from now on. They are also reasonably priced. Highly recommended!
Chad was timely, professional and extremely knowledgeable when replacing my refrig shut-off valve. Great job!
Professional and prompt, Rainforest came quickly and Chad installed a new fixture for us. Chad did it right the first time, did it promptly, and cleaned up like it was his own house. Thats worth the price of a pro to me.
This the second time we had them and each time the tech was quick with the repairs and very knowledgeable. Our tech Matt was great as he explained what he had to do each time. This young man is a great asset to his Team at Rainforest. If he worked for me hed get a raise!
Inspection of HVAC and PlumbingVery professional, knowledgable and practical advice on how to manage a couple smaller items that could become issues in future.
I was extremely pleased with the whole experience. Your administrative staff was friendly & very helpful & was able to get me scheduled in a reasonable timeframe. The technician, Sev, was great. He was also,friendly, efficient & was able to find & install my water heater quickly & professionally. He is a great asset to your company.
You guys always do right by me and my properties. Honest, fair, & reliable! After dealing with the shortcomings of the contractor my home warranty provided I decided to call someone else out. A few hours later and all my issues where resolved. If you need a contractor you can trust call rainforest! Then cancel your home warranty and buy the cabana club and do yourself a favor!
Very professional service by the two reps that did my yearly inspection.
I wanted to make sure my HVAC system was good for the summer since I know parts and new units are in short supply. The technician came out and was very personable and got everything cleaned and ready to go do the summer. He made me feel a lot better about going into these extremely hot months!
We contacted Rain Forrest immediately after my husband checked our water heater and found water in the bottom tray. When I phoned the Dispatcher communicated their schedule was tight that day, but she would get right back with me, and she did!! I was informed we would be next on the technicians route. Wow! Appreciated that; as of course, we had no hot water. Rob and Chris came out, checked out the water heater and determined it was toast. They were both extremely professional and efficient. The old water heater was removed and the new one installed very quickly. We have also used Rain Forrest, when we first moved in our home to install a new drain for a shower addition, two new air conditioning units and air purifier system and now this. They have always been professional and efficient. Would definitely recommend them.
Bradley was nice and got job done quickly. Had them scheduled for plumbing job to re hook up sink and garbage disposal after new counter tops and sink put in and was quotedan outrageous price. Went with another company for 1/4 the price.
Friendly knowledgeableCustomer service is excellentThe office kept me informed.They were there when they said they would be. Sherry tried to work with my schedule which was very helpful.Brad was a great tech, knowledgeable and friendly.Very satisfied
When I first called and spoke with someone, I was told the would be out on Monday morning. By early afternoon and no one showing up, I called back and there was no indication that I was to have an appointment nor any details of my call.That being said, the person with whom I spoke when I called back was very apologetic and detailed in letting me know how she was resolving the situation.When the tech showed up, on time, he was very polite, listened to my experience of the problem, and was very intent on a resolution.I was thankful to have had the second experience.Thank you.
Office staff was polite and professional. The technician was awesome, repair was quick fully explained everything. Will use them again.
Rob did an outstanding job fixing my hot water manifold. He was efficient and happy to answer all of my questions. I would recommend anybody in need of similar service to him!
Service tech was very helpful and professional. I would gave you a 5 star but it was a little pricey. But I was happy with the repair to the AC unit.
This company is very friendly, responsive, communicative, professional, and accommodating. Called at closing time and they had a service tech to my house within an hour. Excellent Service.
Rainforest always has been my Go To when I have plumbing or AC problems.My AC went out on Fathers day,The tech Bryan responded to the call quickly and was able to fix the problem in a short time even on a family holiday with a great attitude.What a great company!
Josh Eddie Scott did a great job. They are very perfessonal and kind. I am so happy we found a great ac and plumbing crew. And great communication with the dispatch office to the techs and very clean. Highly recommend. 5 star company! Thank you guys for everything again! 😀
Were part of the Cabana Club. I called to schedule our semi-annual maintenance on our new A/C system (that we also had them install last year). We were scheduled on a Monday early morning. They called us that morning (at an appropriate time- truly appreciate that!) that they had been overwhelmed with emergency calls (we had just come off of a 110+ degree week so a lot of peoples A/C units went out!) so I suggested we reschedule for another day (Wednesday). Wednesday came, and the technician called to let me know about when to expect him. His picture was texted to me from the company. My tech was AWESOME! Quick, knowledgable, great to talk with, and very respectful! Nick is amazing! And I have always received stellar customer service from this company! From any tech that came out to my house, to any of the office staff that I spoke with... THANK YOU to Rainforest Plumbing & Air!
AC stopped working. Rainforest sent Bradlie out the next day and we determined the cost of simply repairing the compressor, given the age of the unit, warranted a full replacement. Complete HVAC system installation completed two days later. Communication was excellent and all personnel I dealt with in person and by telephone were helpful, knowledgeable and professional.
For a job that was impending and my plumber not being able to schedule it due to a back log, I found Rainforest Plumbing. I am used to a certain level of service and completely understand what was needed. Along with knowing the approximate cost of the job. All the employees that I ran into at Rainforest are definitely professional. My Technician Rob sold the project, which was a water heater and softener install. He worked with me and based upon the products that I wanted did the leg work to find them. He also keep their numbers right where I needed them. He installed everything yesterday and I have to say that I am very pleased. I think that you find the same situation.
Although we did not need their services after calling and making an appointment, one of their employees came over to the house free of charge just to see if they were able to help shut off the water main so that it could be fixed at a later date. This company had always been first class and always the best employees. We really appreciate the time and effort to take care of your customers! Thank you!
Rib did a fantastic job installing our new kitchen faucet and gas grill valve. He even managed to get the hard water deposits off the kitchen counter. Thanks for the excellent work Rob!
We had gas pipe repair in the back yard. Chris was very helpful and professional. Got the job done in a timely fashion. Id recommend this company.
Brian was very professional and showed great care to my overall experience with Rainforest. I also appreciate he wore a mask, as well as shoe protection. The service and communications were excellent.
They are awesome! Even called to see if I could do a sooner appointment because someone cancelled. Very good price and efficient! I was referred from my HOA to use them.
Rainforest is awesome! Bryan the Service Tech was very polite and knowledgeable! We requested him since he was so fantastic last time! We have them check out AC and Plumbing! Great people from our experiences! They respond immediately and easy to set up appointment! Highly recommend!
Rob was great! We received same day service from Rainforest which was great. Rob looked for ways to help us get the best service for the best price which we certainly appreciate. He was polite, wore a mask and shoe covers. The service was timely taking care of our problem and getting us back to draining. Thanks Rainforest.
I used this company to complete the gas conversion for my outside grill so that I could use the natural gas hook up. The workers were on time (actually a little early) and were prepared to do the work I needed. They were very polite, explained everything that was done, and provided me with additional information that I needed to know about my grill. I was quite pleased with the service.
The folks at Rainforest Plumbing are extremely honorable and professional. They will give everything that have to try and resolve even the most challenging problems. They are the perfect example of how all businesses show be run.
Rainforest answered my call on a Saturday promptly and had a plumber out the same day. The clog in my shower was fixed quickly and everything was clean and in good working order.The plumber was also very professional. You pay more for weekend service but it’s worth it when all goes well.
I called Rainforest for some plumbing issues and they sent Chris, he is very professional and knowledgeable. I am definitely going to use rainforest again for my plumbing needs. Thank you, Chris
Rainforest was responsive and prompt with their service. I couldn’t believe the minimum charge they gave me to come take a look, and they didn’t try to make up anything that was wrong with it to charge me for. I’ll definitely be keeping their number
Don’t not recommend. They sent out a kid to try and snake a clog in my apartment. He ran the snake so far it got stuck in my neighbors pipes so after completely trashing my apartments kitchen he cut four holes in my ceiling and trashed my storage room. Very unprofessional Business practices considering I had a large amount of expensive camera gear in the room they tore up. Do not go with rain forest. They have come out three times and everytime something goes wrong. Check the photos to see the condition my apartment was left in after Matt’s visit. Also forgot to mention that this took two days and 16 hours to complete.
Rickey Robertson was absolutely the best! In 20 years of running hotels Ive run in to my fair share of plumbing issues. He was knowledgeable, meticulous, and communicated very well. The repairs we pretty extensive and we discussed the scope regularly to make sure I understood exactly was he was doing. Kudos to you Rickey. Great job!
Rainforest repaired a leaking AC unit for me. They immediately scheduled and showed up to perform the work.
The entire process couldnt have gone better. My AC unit stopped working on a Saturday afternoon. I called Rainforest and they sent out an ac tech named Ebbie a short time later. My 20 year old system needed replaced. Ebbie was able to get the unit up and running as a temporary fix so that I had ac until a new unit could be installed. A few days later the new unit arrived and was installed the same day by Ebbie and Eric. I had excellent communication every step of the way from the person answering the phone to the ac guys. Very professional, Great price, Excellent communication. Very HAPPY customer. Highly recommend. Thank you Rainforest.
I have been using Rainforest for about 10 years for garbage disposal and other plumbing issues. The first person to answer the phone is always so friendly and offers great customer service. Their prices are competitive. Rob the tech is very professional and does an amazing job! Thank you!
New AC done quickly and professionally during a hot holiday weekend. Thanks Ebbie and his team for great work!
Great team of employees, fast response time and installation when smoothly. 3 days from call time to install.
...soft water system install (in an apartment!!!) ...this is after four other famous companies said no-can-do... Jesse showed up and did a great job... found out we were headed out of town the next day for a memorial service and insisted on staying late (8:30 PM) to finish the job...(awesome) ... Spencer was the initial sales rep and answered all our questions; even doing research for us on some finer points... and then there was Marilyn, the contact scheduler and point person for getting all this together (unit installation, filter addition and drywall repair) AND sent us a beautiful sympathy card from your company on the loss of our daughter ... it was a blessing working with all your people...
We have used many different a/c and plumbing companies through the years on our own home and our rental. This company stands apart through its quality assurance and skill of their technicians. We’ve been super happy and recommend them! They are always available (we’ve used them on Saturday’s emergencies too). Five stars
It was time for our tune up. we want to be proactive for the upcoming hot weather. Nick was great and helpful and took care of us and was prompt. thanks
Robert Gern did a great job he work by 12 :00 night time to fix one of my A/C units on the property . Thank you Robert Gern for your effort I appreciate it .
Bad services they charge me 185. For 5 mins inspection saying. I need a new unit ..... When was not true i call different company and they fix it ..... Dont trues them. To much money for not good services .
Ebbie was fantastic from start to finish. Explained everything completely, honest and direct. Everything went just as planned and cool air flowed as promised.Thx Ebbie and Scott
Quick response time. Excellent service. Rob was nice, knowledgeable and timely. He went above and beyond. Would absolutely use again.
They have been 100% amazing. Phil, Chris, and the countless others who are working on the house have been amazing. Would recommend them to anyone.
Was very late for my time allotted. Job before me took longer then they thought many hours, they kept in touch letting me know. He still came. I would recommend them and will use them in the future.
Rob was very professional and helpful explaining everything he was doing. I’m very happy with the service.
Rob was such a delight to have as my tech. He was friendly, informative and patient while we found everything he needed (since it is just a rental for me I had no idea where water heater was!). He also set me up with an annual inspection for a great price. Even my little dog loved him! Thanks for great service.
I was not there physically during the installation. My tenant who lives at the premise dealt with the installer, Patrick Tiner, for the entire installation process. Per my tenant, he was very professional, polite and very knowledgeable in the field. He kept the premise very clean during the installation process. Since I was located remotely in another state, he was very nice to send me photos of before and after pictures of the HVAC system. Overall, I am very pleased with Rainforest Plumbing and Air. I would use them again in the future. I have attached some of the picture Patrick took and sent to me.
Weve used Rainforest before for one-off hot water heater issues, but not regular plumbing or HVAC purposes. Decided to contact them for a water pressure issue. Rating is a 4 since this our first time for plumbing. First, I called early on Monday with our issue and explained it to the operator/answering service, noting it was not an emergency. After no return contact to schedule a time as of Tuesday, I used the website to request an update. We got a call on Wednesday and were able to schedule the work for Thursday. Chris showed up as scheduled, took care of our issue, explained everything to us. We ended up purchasing the Cabana plan, which will cover HVAC and plumbing. We currently have a maintenance plan with another vendor but we sometimes feel like repairs are being recommended that are not necessary ... upselling if you will. Chris assured us that is not how Raintree operates. That agreement ends this summer, so were going to give Raintree an opportunity to exceed our expectations, which have been not been exceeded with our other vendor. We look forward to the next visit.
I had an emergency need of a professional plumbing company right away. When I called Rainforest, they were able to come over same day.After thoroughly check the issue I thought I had, they concluded it was a false alarm and there is no need for any repair of any type.We checked for next couple of days and surely there was nothing to worry about. Rainforest called me next day too to double check.They gave me a peace of mind that they have my back and I did not pay anything for the trouble to come over and spend some time check.I highly recommend this company.
The compressor on our 7 year old unit stopped working. We opted for a new A/C system with a 10 year warranty. We received a free air purifier with the new Carrier Unit. The system works great! The service was terrific! I highly recommend Rainforest Plumbing and A/C. Thank you, Ebbie and Scott.
We had a hot water heater go out this morning so we called Rainforest Plumbing and Jared and Rob were here within 30 minutes. They were very professional, courteous and friendly. They reset the heater and there was no charge. Great company and great guys, we will definitely call them again!!!
Robert Gern and Kyle Gilson installed two stage 2 Air conditioners at my home and they were extremely professional and communicated with me the entire time. Job completed the same day and we are up and running with cool air. The clean up was awesome. I highly recommend Rainforest Plumbing and Air. They did an extremely good job.
Kyle Gilson and Patrick Tiner were extremely professional installing 2 AC units for me. They covered areas worked in and clean up was phenomenal. I highly recommend these two for AC needs.
Brad serviced my mothers AC unit and cleaned her air filter and renewed her Club membership. He was very polite and friendly.
The technician was great! Qualified, friendly, did a great job repairing the leaking pipe. I always recommend Rainforest as they have been performing a variety of plumbing repairs and installation for us over a period of several years. A+ Service!!!
I wwas viven a fair qute.
Rainforest was recommended by a plumber who couldn’t make it. So glad. An upstairs neighbor had a pipe burst and flooded my place. Rainforest was there in a heartbeat and found and stopped the leak before further damage.Rob was not only competent and professional but a really nice guy. He immediately called a company to come out with a estimate to dry the place and repair damage. I highly recommend Rainforest, a top company.
Bertie I believe was his name was awesome. Very informative and explained what he was doing. Give the man a raise or a bonus. He wore a mask and very respectful.
Super nice. Sent two different technicians in a timely manner to deduct this particular home inspection’s report. Definitely wasn’t what he “reported/assumed”-idiot!- but these guys saved us time, frustration and money! Great guys. Great service. Honest. Will continue to use.
Had a kitchen faucet installed and a full inspection of my plumbing system, in addition, help with a clogged drain. Great service! Affordable and professional, would highly recommend and will use again!
Rob was personable, prompt, skilled, honest and helpful. Fixed everything and helped me prepare in advance for a part we’d need that I could have on hand to speed things up. Great service.
Josh was awesome. Did some work for us at our apartment over 2 days (a lot of work, to be honest) and helped us out massively. Best service we could have asked for, and a cool guy to talk to as well. He did a great job, so Im sure we wont need anyone back out for a long time, but if for any reason something else comes up, I hope you send Josh again. Great work. Great guy.
Very prompt service. I had an issue with the first technician. He was very knowledgeable, but I was not happy with the end result, so another technician, Rob, returned and fixed the issue. Rob was very professional. If I need this company to do any more work, I will ask for Rob to be my technician.
This was a pleasant experience from start to finish. The office staff was great about listening to the problem and arranging for our free consult. We needed both bathroom drain pipes replaced in our condo. Jose came to give us an in person inspection and quote. He was very knowledgeable and professional. Gerardo Mendoza came back the very next day to do the replacement of our drain pipes. He was also very professional and did a great job! No mess and we now have leak free pipes and new sink drains which match our faucets perfectly.We will call Rain Forest from now on.
We knew we were going to need new AC units eventually but had been putting it off. Our technician, Ebbie, was really great and helped walk us through a few different options and what we could do. The install was fast and everything is working great. I would highly recommend Rainforest.
Called out to work on toilet issues left by another plumbing service. Did the job quickly and professionally. Very happy with the work completed.
The representative came out, gave me a quote, and then got me the best product and set up. There were, of course, additional changes to what was needed. As he worked through he realized why would actually be a better solution. This didnt result in a nickel and dime increase. I got the product I needed at the price we agreed upon. He was great!
We had them install a backflow prevention assembly and have not been able to get the test information to send to the City to keep our water service. Messages are not returned and when I do speak to someone, I cannot get anyone to provide me with the test report we need on the work that was done over two months ago.
They double the estimate 2 hours of working on it will never use them again. Many inexperienced techs you never know who you get until to late
Rainforest has been a reliable and honest source for service for all our plumbing and AC needs. They have recently serviced our hot water heater and subsequently we had them replace our AC unit. They were timely, professional and the most competitive price. When you have someone you trust, you spread the word, and Rainforest has our confidence and will earn yours too.May 2020 Update: We just had rainforest replace our second A/C unit and they continue to exceed our expectations. Their honesty and transparency with our upgrade were second to none. Spencer on the sales and the install crew were professional and took care of our home throughout the process.
Needed emergency repair for old boiler used for hot water. Three others companies just offered replacement. Tyler Wiley took the time and expertise to get repaired and up and running until can get replaced. Can’t thank him enough for the extra effort.
Doug was fabulous! I would and will recommend you to all my friends!
Michael Eaton came out and did a great job having to work in a tight space in an older building that is plagued with plumbing issues and older pipes. He was courteous, explained the process and did not mind me looking over his shoulder. He managed to do a great job, despite my landlord being cheap and not wanting to pay for the repair to be done properly enough to avoid recurring issues later on. He also did it without cutting into the wall, thank heavens. I have more space now under my sink, the disposal is quieter and the water is draining out better. Thank you again Michael and Rainforest.
Rainforest is excellent. I would make one request in regards to our purchase of a new A/C unit. Please do a bit better communicating to the customer as we had a snag which happens that isn’t the issue. We did go the weekend without it hooked up due to fabricator issues. It was Labor Day weekend and again. These things happen but no one called to explain The situation. I think the communication could’ve been better. All and all a very good company with good quality.
Rob Radcliffe was great! He did a great job!
We had an issue with our sink and I spent 12 hours trying to solve it with the help of Home Depot “experts”. Rainforest sent Rob out and he was able to fix it within 10 minutes, teach me about what happened, and gave me a couple specialty parts to complete that repair in the future if it happened again. I couldn’t be happier with my experience. Rob was incredibly knowledgeable and professional. Good Job Rainforest, and I think Rob deserves a promotion.
The office staff answered all my questions pertaining to my service request. The service tech, Ebbe was very professional.Thank you all!
Michael was so helpful, pleasant, and informative. He removed the old toilet and installed the new toilet quickly. I am very happy with the service I received.
They came in, used their camera, and marked where the problem is at. They also emailed us the footage. Thanks! Our technician was Jason May! Amazing personality! Made my mother and I laugh.
We called Rainforest plumbing on Monday afternoon, and they sent Michael out the following morning. He was able to replace our garbage disposal the same day, and provided 4 options at different price points. He was extremely helpful, friendly, and competent. He had it fixed in a flash. Well call them next time we need help.
Had a leaking faucet for the bath tub. They had to cut off faucet to install new ones. He did a great job in a few hours and faucet works perfect.
Our technician was incredible. We were debating whether or not it would be worth it to install a gas hookup for a dryer that we owned.. He gave us his honest opinion even if it meant we didnt put in a gas line for a dryer. I would definitely use them again in the future.
We had a new HVAC unit installed in September, tried turning on the Heat, and it was not working. Called to have them come out and check. From the assistant on the phone to when our service Technician Bryan left, everything was impeccable. Customer service at it’s finest. Rainforest has a lifelong customer, we won’t use anyone else. Thank you so much for the great experience!
Rob came out in August to repair frozen water valves. Another company quoted me over 4000 for valves that weren’t actually frozen. Rob checked every valve and found that only 4 were actually frozen. He was able to get the job done the same day and give me an amazing price 👏👏. Thank you Rob would love to keep you as my plumber in the future!
Alec did a great job replacing our water heater. Highly recommend him.
Rob was an excellent help. He was very honest, helpful and knowledgeable. I would recommend this company anytime.
Rob and Omar can to our house to replace the old galvanize pipes from the street meter to the house and hooked up other interior and exterior lines. Very professional and good quality work. Was eager to inform on issues and future issues to look out for and how to maintain certain water issues in the future. Will have them come back to Wickenburg for future water services. Recommended highly.
RainForest Plumbing & Air, had one of the busy plumbers (Josh M). I do recommend him if you ever have a plumbing problem . Not only did he fix the problem he went above and beyond to fix another part and put in a tub plug. Highly recommend
Rob came to save our weekend our water pipe broke and we were so nervous we wouldnt have water for the weekend! He came and only took 2 hours from start to finish. Fair prices and extremely professional and yes they social distance and wear masks!!!!! So so happy I stand by Rob! Thanks Rainforest
The techs showed up on time and were very polite. Explained in detail what all needed to be done and offered me different options. They were quick with the service/repairs and cleaned up after themselves. We are very happy with the service we received from Rainforest!!