I had a very positive experience at Lexus of Merrillville. Darryl is an excellent salesman and I would recommend him to anyone. All of the people at this facility are always friendly and helpful. The purchase of my vehicle went smoothly. There was no pressure and efforts were made to meet my needs.

Highly impressed with the professionalism and care that went into my purchase. After having a terrible experience at a different dealership the day before Tessa Wilson was able to put me into an even better car. I will definitely be recommending this dealership to my friends and family moving forward based on the great customer experiences i received from her.

I had a great experience purchasing my Lexus RX350 F Sport from Mr Jonny Vargas. He was very helpful and knowledgeable. He truly made my car buying experience very positive! Will be referring family & friends to Mr Vargas!

20 Thousand mile checkup. Save up and maybe no lunch for a week, it is costly. The only thing about the bad news was they did inform me up front and before I handed over my keys. In fact, the service representative warned me that at 30 thousand miles, I will have to pay double what I paid today. Hopefully, it wont be until next year in order to save up or hit the lottery.

My experience with Johnathon at Lexus of Merrillville was amazing. Right away he got me the info I asked about and we quickly moved forward with a purchase. He was super patient and quick to get everything finalized. When I say this was the smoothest and quickest experience buying a car, it was the smoothest and quickest! I’m so happy with my car! I recommend Lexus of Merrillville 100% and if you can get Johnathon, you won’t be disappointed.

I’ve wanted a RX 350 for some time and decided a few weeks ago to seriously make the purchase. I had no idea that most cars are not available, especially when you want a specific(popular ) exterior color and trim. But I was fortunate to have TESSA, as my salesperson. I had contacted several dealerships who told me that I’d never find what I was looking for in the current climate, but Tessa found the car in minutes and had it relocated to Merrillville. Her exact words were, “I’ll call you back once I find it”. No other dealers had even offered to look - if you don’t want what’s on their showroom floor, forget it. She actually found a car for me twice( I changed my mind about what I wanted)Tessa is very professional and working with her was a pleasure. She responded promptly to a countless number of texts and calls I made to her over the course of a week. She went over and beyond to satisfy every request I made.Tessa even came in on her off day (the only day I could pick it up) to give me a tutorial and make sure everything ran smoothly. I have already recommended her to several people.Malissia

Excellent Service! Alex in service made the process of my car repair seamless. Emergency service was needed. Was able to get a loaner car while repairs were completed. Even filled up my gas tank. How nice!! Excellent service, we don’t see to much of that anymore. Kudos, keep up the excellent service!!!!

I just bought my first Lexus. It was a pleasure working with Darryl Jones. He’s very friendly and knowledgeable. Darryl patiently answered all of my questions, answered questions I didn’t even know I had, and made the experience very seamless! He’s also hilarious, so if you’re intimated at all by the car buying experience, he’ll definitely put you at ease! If you’re in the market for a Lexus, ask for Darryl!! I love my new car!!

Great service and they let you know what’s going to happen. When they got done they let you know and everything that he said happened. GREAT JOB

The service reps, Alex and others are very attentive to the needs of the customer. They make you feel very special and appreciated.

Great customer service; the rep was spot on. Totally happy with the service. Best around!

I had a great experience at Lexus of Merrillville buying my dream car! James was not pushy at all and was very knowledgeable about the product and worked with me for hours to find the perfect car for me. I would recommend this dealership and James to anyone in the market for a new car!

You have to love Lexus of Merrilliville! Most friendly, helpful dealer out there! You have to also, love Chris in service!Keep up the good work Pete Takacs, you have two great teams!

I worked with James and Bruce on the purchase of a new RX 350 that is a beautiful vehicle, that my wife is going to enjoy driving while feeling very safe. Both of them worked hard to get the deal worked out so both of us were happy in the end. Do to the vehicle shortage we had to wait for a delivery of it, during this time James did a good job of checking in to see how we were doing and keeping us updated, I just got the SUV and am happy at this time only time will tell about long term, I would recommend working with James and Bruce, both are fair and work at sealing a deal.

I went back to Lexus of Merrillville, cause of the great service Tessa had given me the moment I arrived at the car dealership.There car detailers need help, they did a horrible job. Tessa had to remove all kinds of plastic strips throughout the interior of my née car.Windows were smeared, looked dirty.Tessa again had to get them for third time, redo windows.Tessa is the. BEST!!

Chris and team were great. Had lots of work done and was offered a loaner first thing. Also appreciate the texts detailing costs and service.My only suggestion would be when a customer has an anticipated 4-5 hour wait a text halfway through on progress and an hour before complete would be appreciated.

Darryl was very helpful-making sure I got the car I wanted! It’s beautiful! He took the time to find out what was important to me in a new car. He found the perfect car-I’m very pleased!Also thanks to Ric who showed me how to work all the gadgets on my new car- great job!!!And Joe- knew I was on a tight schedule and got me through the paperwork smoothly!All the gentlemen answered every question I had. They made the whole experience really good! I would recommend “my team” to anyone looking for a new car-Thank you!

Great customer Service. The staff was very courteous and professional. I highly recommend going to this Merrillville Lexus location for your new vehicle and service needs.

I have never had a problem with this Dealership. This is a third Lexus purchased through them and they make sure I keep my Lexus in tip top shape. Edgar is always a pleasure to work with and Darryl is my guy when Im ready for an upgrade! I also appreciate the free loaner option when I need it.

I received a friendly greeting, shown to the waiting room and kept updated on my services.The waiting room was clean and comfortable. The services were done promptly. I also received a car wash and vacuum.I am responsible for my car and always have my services done at Lexus. I check with a friend who knows cars and nothing is ever done that is not called for in a timely manner.I love my Lexus. I kept the last one for 10 years. It is now my daughter’s car. I plan to keep this one as long and want to take good care of it.

Very good experience buying a new car with Dave Gardiner and Lexus of Merrillville. I appreciated that they were easy to work with and found they were pretty realistic on the value of my trade. I also appreciated them being respectful of the limited time I had at the dealership, they didnt try to pressure me into a bunch of add-ons. It was a night and day difference between buying at Lexus vs. Toyota. If you are in the market for a new car give Dave and Lexus of Merrillville a chance.

This is by far the best Lexus dealership in northwestern Indiana. Service is on point, quick service time and my service representative Chris is always available to answer any questions and always greets me with a smile. And this is why I drive 62 miles one way to service my Lexus. It is all about outstanding customer service.❤️

This purchase from Lexus of Merriville was the best ever. Bob Navarro....best salesman Ive ever had the pleasure of working with. He likes what he does and has great people skills. Dresses professionaly...coat, tie, everything pressed with no wrinkles. He takes pride in what he does and wants the customer to have a pleasant experience. These skills are very hard to find in a sales positions. Lexus of Merriville is very lucky to have an employee like him.Finance employee proceeded to get me through the paperwork quickly and efficiently. Very nice person as well.Im sending all my family, friends, and other referrals to see Bob Navarro for future purchases or lease vehicles. Keep up the great work Bob as well as the the rest of the Lexus of Merriville staff.

Thank you Tessa for helping me buy my beautiful luxury sport car! I went to the Lexus dealer in Merrillville to look at and test drive an IS 350 F Sport car, but they didn’t have one on the lot for me to test drive. That’s when Tessa stepped in and said I could test drive her personal car since that was the car I was looking for. I really appreciated that Tessa! I also want to thank you for keeping in contact with me while I was waiting for my new car to arrive. I like how you went over the car in detail before I drove it off the lot. I LOVE my new IS 350 F Sport car! (Although I better watch my lead foot now, lol!) Thanks again Tessa, it was a great experience and you are a fabulous sales lady!

I really enjoyed my experience at Lexus of Merrillville. I only came in for a minor recall which took a few hours and I was still offered a loaner car! Very respectful and really nice dealer!

Good experience with Edgar. He was very straight forward about what needed to be done and the pricing associated with it. I felt the prices were a bit high but that’s typical for dealership labor. I was told it would only take and hour and a half but it took more like 3 hours. I’m glad I didn’t wait in the waiting room but left and came back. Overall good experience.

My wife and I recently purchased a new vehicle here. Our salesperson, Dave Gardiner, was excellent. He talked us through the options, was honest and upfront with us, and found us exactly what we were looking for. While we waited for the vehicle to arrive from the factory, Dave kept us up-to-date on ETA and progress. At time of delivery, Joe walked us through financing and warranty options. At no time did we feel pressured or like anyone was trying to take advantage. Overall, it was a great experience. When we are in the market for a new vehicle again, Lexus of Merrillville will be our first stop.

Our car buying experience was amazing! After having horrible experiences at other dealers we found a vehicle here. Johnathon had it out and ready for us to inspect and drive when we arrived. Johnathon made the whole process stress free and pleasurable. Thank you Johnathon for everything and we love our new ride.

My wife and I were car shopping at the Lexus dealership in Merrillville, Indiana looking around at vehicles when a really nice car salesman name Darryl Jones came out to introduce himself. He asked what vehicle we were looking for and my wife replied, I’m looking for a Rx350 in Red. From that point Mr. Jones took very good care of us and was very professional. He made my car buying experience and excellent one. We purchase the Lexus RX 350 in my wife favorite color and we’ve been happy new car owners. Thank you Mr. Jones for your attention to details and professionalism and caring attitude.

Joe is a real sweet pea, an absolute peach of a man. Nothing but love

I couldnt be more happy with my new 2021 RX350. Tessa was very friendly and great at communicating with me while I waited for my vehicle to arrive from production (which took about a month). Tessa went over all the vehicle features with me before I drove my new RX350 off the lot. Bruce and Bob in financing were both very friendly also. I am very happy with my purchase experience and totally recommend Tessa at Lexus of Merrillville.

Lexus of Merrillville service dept did a fantastic job taking car of my vehicle. I appreciated the text updates regarding status. When i added additional service, a loaner vehicle was made available. Edgar handled everything i needed. Great experience for a first time visit.

LOGAN was a delight from start to finish. He helped me to find EXACTLY what I wanted and I left the happiest Ive been in a long time! Logan went ABOVE AND BEYOND by even pulling out the BIG RED BOW just for me. I literally feel like Im driving a rental. The best birthday present EVER! I will definitely be back for my next LEXUS because he has truly made me a customer for life!

Edgar was very helpful and thorough in explaining what was needed and providing service to my car. Ive worked with him before and he is professional, friendly and pays attention to detail. Always a pleasure when working with Edgar and Lexus staff in general. Highly satisfied with Lexus of Merrillville!

Dave Gardiner went way above and beyond with helping my mother purchase her dream car. She had been eyeing an SUV/crossover for a while and Dave took the time to walk her through many types of vehicles and brands. He treating my mother like family and took such great care of her. She is now loving her Lexus NX. What a marvelous car! Thank you, Dave!

I worked with Tessa Wilson and she was wonderful! I live in Indianapolis and chose to drive 2.5 hrs to get a car from Merrillville. She found the car I wanted, transported it here, and worked hard to earn my business. She was communicative during the entire process and pleasant to work with. I highly recommend her and Lexus of Merrillville!

Chris Hodges did a superb job in servicing my car. He always goes above and beyond expectations in customer satisfaction.

My husband and me went to the Lexus dealer in Merrillville first time.Our car buying experience was wonderful!The sales associate, Tessa was very friendly and helpful.Happy to buy the car in there.

I worked with Johnny Vargas to buy a car online and shipped to Oklahoma City. Johnny called me daily with updates and was very helpful in getting this process completed. I would happily recommend this dealer and Johnny to anyone in the area looking to find a new vehicle.

A big thank you to James for finding us the perfect car to suit our needs. I was impressed with your ability to figure out exactly which features we wanted most--and then you found that exact car. So, thanks again for a great experience.

Johnny has helped my family find their dream cars for years. He is great to work with and very informative! If you are looking to find your dream car go see Johnny, he will make it happen!

Edgar was great at explaining the situation with my vehicle. He was knowledgeable about what was required. He was also happy to provide additional savings for me. My car was cleaned and ready for pickup at the time he promised.Thank you service department for treating me as important and special. You made provision to get my car into service when I came with no appointment scheduled. That’s rare and appreciated.Mrs. Mason

The Daryl Jones not only had outstanding communication but also provided a high sense of urgency, amazing customer service and made my purchasing experience with Lexus well worth it! Thank you Daryl and I will forever be team Lexus of Merrillville!

I bought a 2021 Lexus RX from Lexus of Merrillville.I could not be more happy with not only the car, but David the sales associate.He did not pressure me, and answered all my questions. It was a smooth and pleasant experience from start to finish. I would refer anyone to this dealership and be sure to ask for David.

In addition to regular maintenance, I broke a side mirror and had an identified recall to address. Scheduling everything together was very easy. We were met by knowledgeable staff and the service manager, who provided a loaner. Totally, pleasantly surprised to have everything done by late afternoon. I have always had great service here, and will continue to be a loyal customer.

Edgar was courteous, helpful, and thorough in his analysis and explanation of the work performed on our vehicle. We were very satisfied with all aspects of the service provided. But then again, you would expect nothing less from Lexus.

Before purchasing my vehicle after the test drive I mentioned a rear end vibration to Todd and the Lexus team. This issue was swiftly taken care of and the vibration has stopped! I highly recommend Todd and the Lexus team for all your servicing needs!

Had a great experience. They accommodated me when I changed my mind about what services I had done. Thank you Edgar, my service writer.

As always I received outstanding service at Lexus of Merrillville. Have dealt with Lexus for many years and have never received anything but top notch service. My GX went in for routine service I was met immediately shown to the waiting area and shortly afterwards I was on my way. Chris in service has always been very polite answers any questions I have and makes sure my car is spotless when I leave. I highly recommend them.

People say, dont take your car to the dealership to be serviced, because they hack up the prices. Maybe they do, maybe they dont, but I like having the assurance that the work being done on my vehicle is guaranteed and right. I have taken both of my vehicles to Lexus of Merrillville for about 8 years, and I have always received quality work on my cars. Also, I have received great assistance from Chris, the Sales Advisor, in making the cost reasonable. Since the pandemic, I have not been to the service department, but recently I took my 2002 vehicle to be serviced, and I continue to be very satisfied with Lexus service. I highly recommend Lexus of Merrillville - a place where you will receive excellent customer service and quality work.

Lexus of Merrillville serviced my vehicle and exceeded all my expectations. I was grateful that they finished quickly and treated me with respect. Thank you for the excellent service!

Excellent service as always. Appreciate efficiency combined with professionalism and courtesy.

The ease of making the service appointment, the courteous and helpful service advisor (Chris), comfortable waiting area, and very reasonable servicing time needed, made this an excellent experience. That is why I drive 1 1/2 hours to use this dealer.

7/20/21 Had a 7:00 maintenance appt at Lexus of Merrillville. I was greeted by Mr Chris Hodges with a smile and handshake, a little before 7:00. He knew I needed to be on my way as soon as the car got done for another appt and periodically kept me posted. An hour later I was out the door. I was totally impressed with the professionalism Chris and his Team gave me. This is not the 1st time I have been given this treatment. It was about time I posted how I felt and let everyone know how far Chris and everyone there in service, go above and beyond to prove they are the BEST! More than that, understand “Customer Comes 1st”. Thank You Chris and Lexus of Merrillville.

Excellent customer service. Sorry process, well explained, and a good value.Will use this dealer again

I always get excellent service. Thanks for accommodating my needs. Love my Lexus.

Cant say enough good things about Tessa Wilson :) She was great to work with. Found the car that I was looking for and had it delivered to the dealership in no time. The transaction went smoothly, as she had all of the paperwork ready to go when I got there. She will always have my business and Ill make sure to give her plenty of referrals.

My husband and I just purchased a car from Lexus of Merrillville. We had a great experience with Darryl. He was very professional and personable. Would highly recommend this dealership and salesman!

Hello, I just purchased a 2021 Lexus 300H from Lexus Merrillville..Tessa worked with me patiently on every minute detail. She was great in detailing every feature/ options to help me make the right decision. Appreciate her diligent efforts that made the whole process a piece of cake for me..Great thanks to her and her boss, Bruce for all their help and sprinting over for me to get everything done just perfect..I strongly recommend Lexus Merrillville for any Lexus needs 👍👍.,

Chris in service was very professional. Explained what would be done to my vehicle. His staff is knowledgeable and friendly. Overall, the dealership is great. Highly recommend for a new purchase. Sales team is great as well.

Darryl was the nicest and most genuine salesman Ive ever had in my car buying experience. Very nice dealership and great customer service

The service consultant Edgar was honest, patient and friendly ! Service was fast and they gave me a nice loaner car !

Everyone was extremely courteous and efficient. I was in and out in less than 30 minutes. Thanks!!

Purchased my first Lexus last week with the help of Jonathan Vargas. It was pretty quick and simple. Great customer service and nice people :)

Once again great service! Personal and professional treatment by all the Service staff. Chris continually provides top notch service and ensures all my car care concerns are taken care of each visit. Well done!

Always pleasant, helpful and bend over backwards to make it convenient. Also do their best to keep the price tag reasonable for their terrific service. I have 175,000 miles on my car and plan on doubling that with little doubt they will help me accomplish it

I unexpectedly had car trouble as I was driving and smelled and saw smoke coming from my hood. I pulled over to investigate and my vehicle when dead even after trying to jump start. I eventually decided to Tow it Lexus of Merrillville after speaking to a representative. They were able to resolve my vehicle trouble with courtesy as usual. I am again rolling in my 2007 Lexus RX350 thanks to the crew at this fine car dealership.

Got me in right away after experiencing problems after a car wash leak. Found other issues needing attention. Great service! (Just forgot to fix my horn).Alexa went the extra mile to hook me up with replacement license plate holders.

Very pleasant to work with. On time and efficient 😊 Edgar was amazing and so helpful. Im really happy I chose this place for my business.

Outstanding Sales Consultant Tessa Wilson! Highly recommend this dealership! We have purchased many cars in our 36 years together, but never have we had someone work so hard for us to try to get us the car of our dreams at the best price possible! Best part though...She knows cars! Her heart is in this thing..... Shes very knowledgeable. Truly an asset!

The person who was helping us let us have so much freedom with the car amazing customer service and was a great help his name was Logan if you ever go to the dealership ask for Logan !!!!

I was looking at one of their newer used cars on the lot. The car looked really clean and seemed like a great deal for $40k. Took it for a test drive and to our surprise It was a smokers car. The car was overwhelming with cigarette smell. We asked if they would lower the price so that we could get the car provisional cleaned they said the price is as low as they are willing to go. So we offered to pay full price if they fixed the issue. They refused and said the car was cleaned already and the price reflects the smell and they told us they smell would go away on its own. Hopefully everyone that buys from this dealer buys new because I can only imagine what shady things they are try to get away with on other used cars.

Lexus of Merrillville is wonderful. I have been going there for the last 12 years and trust them to get great service. Chris is very pleasant and polite and asks if there are any issues with my car and confirms what I need done. I will continue to go to Lexus of Merrillville as long as I drive my Lexus.

Always get great service when going to Lexus of Merriville. The staff is very friendly and accommodating. The property is always immaculate,

Scheduled oil change: Friendly staff. Good communication. Quick service less than 1 hour

My husband and I dreaded looking for a new car because of the dealership experience we had at Mercedes of Orland Park. Waited hours to close the deal, and we had the hardest part, a check in hand! Tessa Wilson however, changed our minds. She made our experience from start to finish seamless, and has to be the best dealership experience we have ever had. If our new 2021 RX 350 F Sport gives us as good of an ownership experience, we will definitely be back with no doubt. We highly recommend Tessa. She is both knowledgeable about the product, its performance, and worked very hard to find the color and trim combination we wanted, all within days. Thanks Lexus of Merrillvile, and especially Tessa Wilson. Without you, we would have gone to Land Rover!

Absolutely outstanding service and amenities. Edgar was the best salesman Ive ever encountered.

Service center quick and friendly. Chris was very helpful.

We had a great purchasing experience with a senior salesman Dave Gardiner, his work is very professional, detail oriented, honest and patient! We appreciate the service and the price the dealer offered which is the best you can get in Indiana.Mary and Ray

The staff is always very professional, and friendly. I schedule my appointments online, which is very convenient. Highly recommend this dealership.

I was there Monday. Edgar is always professional and gets the job done. Hes very helpful with any questions I have for him. Theres never a long wait time either. Edgar is always friendly. Ive never seen him in a bad mood. I always ask for him and Ive been a customer for many years. Edgar and the mechanics are great.

Alex and Edgar were very courteous and professional. Lexus of Merrillville is always a good experience. Thank you to all.

Always excellent and friendly service! Lexus of Merrillville is the best!

Great experience with Edgar! He is always supportive in resolving problems. He is helpful and knowledgeable, with a wonderful attitude and professional manner.

I had to have my windshield repaired. When I got in my car, they had laid my back seats down, reset my drivers seat, reset all my options (like lane assist), and did the bare minimum. I guess I thought since I was paying premium to take it back to my dealership for the repair, I would get it back with at least everything the way I left it. A little window wash or vacuum, maybe. Nope. The windshield is repaired. I guess I got what I paid for in the end.

Just purchased a 2020 GX 460, Our salesmen was Johnathan Vargas. He was OUTSTANDING!! We live out of town and Jonathan was on the ball with getting us exactly what we wanted in a timely manner. I would 100% recommend calling him if you’re looking for a car!Thank you Jonathan for finding us our dream car!

Very good experience was able to work out a deal on a trade in. Process was very quick and people were honest.

Customer service is great!the person who want to thank is Edgar.. its not myself is a staff personal name Edgar too LOL

Dropped off our 2014 Lexus 350 SUV for service at Lexus of Merrillville, 5:30 closing time, and was greeted with a warm smile and was very courteous. I was given a follow up call by Mr Chris Hodges/Service Manager, with an update of repairs with explanation. The professionalism Mr Hodges brings to Lexus, and more than that to customers like myself, is the reason I’ve been going there for years for my repairs. I’m so impressed, I’ll probably start bringing my wife’s 2019 Nissan Parhfinder for repairs/oil changes. You have a great team leader in Mr Hodges.

Tessa and Lexus of Merrillville were both awesome to work with . Extremely happy with the service and deal.

Lexus of Merrillville always provide outstanding customer service and the staff always makes me feel as if I am the top priority. It’s always a pleasure working with Edgar he is the best!

Always a great experience working with the service team here

My experience with Lexus of Merrillville has always been a positive experience. The staff is exceptional to work with, particularly the service staff. Great job!!

Ask For Joe and tell him Clauzell Payne sent you...most honest used car dealer my husband and Ive ever dealt with! Thank Joe

I have purchased 6 vehicles from Lexus Of Merrillville in the last 8 years. They keep me coming back because of the great deals, excellent service and attention to my specific needs as a customer. Not sure if I would go anywhere else when I get the car buying bug again. Highly recommended for sales & services offered.Dennis M

Lexus of Merrillville Indiana have excellent service, very efficient, would recommend this dealer to anyone.

I had a beautiful experience at Lexus of Merriville, the atmosphere was pleasant, and Tessa was very efficient and caring sales lady. Thank you very muchLove the new truck......

Loved purchasing a car from this dealership. Loved car salesman Joe. Very patient and thorough. Got us exactly what we asked for!

Actually I did not have any contact with anyone everything was done online. I had a choice of doing whatever they suggested or bypass at my own convenience

Logan was extremely knowledgeable and very helpful with me getting my car.