Nice to have a local hardware store that you do not have to feel like you need a guide to get through. But if you do need help there is always someone available and they are always very helpful. While it is not huge they always seem to have what I am looking for.

Great service! Recently moved nearby and its very convenient to have a small hardware store. Weve already come several times. Employees there seem very knowledgeable too!

Im glad that smaller franchise businesses are able to stay around and still have great service. I always check to see if they have what I need before I ever go to a large chain store.

Great selection for a small he store. Staff is very helpful.

Very helpful staff, reasonable prices, lots of parking.

Very nice and helpful folks.

Could not get any customer service help. And they did not carry toilet drain plugs. Would have been nice to get some help so I didnt have to look all over store like a mad man

Always there to help, anticipate your needs and sever mainly local needs. Happy to point you in the right direction as well.

Good staff always very helpful

What kind of hardware store opens at 9am?

Ive patronized this store for three years. The long time staff are insanely knowledgeable. The newbies are naturally less so but still super helpful. The range of products is superb for a small footprint store. They wont have plywood sheets or big lumber. They will have everything else you might need. The garden section is great for tools, fertilizer and seeds. I love the place.

I went today to pickup an online order. I was hoping I could do curbside pickup. That was not available. I went into the store and waited in line at the front register. They did have places marked that were 6 ft apart. All of the customers were wearing masks and trying to be careful. None of the employees had masks, and they were frequently getting close to talk about the orders. Things seem disorganized. It made me mad that the staff did not seem to care about protecting health. Even if you feel that the measures arent going to make a difference, at this point this is how you express that you care. I felt they didnt. I wont be going back.

Convenient location but expensive

Small hardware store, but lots of very helpful employees! Always happy to shop here!

The staff was very friendly and helpful. I needed help with a project and they gave me excellent advise. If you live on Mercer Island, I would recommend going to True Value instead of a big box store.

This little store has it all! I used to love to go to the hardware store with my dad when I was young and True Value brings back memories of that special time in my life. If they dont have it, they will tell you where to find it!

It is a small neighborhood store. The staff is very helpful and friendly. Its my go to for odd jobs. If you you talk out your project with them, they advise you how best to proceed. If they dont have what you need, they usually know where you can find it.

Been coming here for 15 years. Knowledgeable staff and great selection. They are one of the few places that still sells small hardware by the piece. Nuts, bolts, grommets, fiber washers, circlips, and more, all by the piece!Their pricing is a bit high, but often have items other stores wont.

Lived on Mercer Island as a renter for the better part of a decade and this was always my go-to hardware store. The most important feature of the store is the staff, they have always been helpful to me, and I pretty much always need help finding something. Without asking its easy to end up wandering the aisles looking for what you want and that takes time.Its small for a hardware store but seems to cover most all needs even if there isnt the exact brand you were looking for. I tend to do a lot of DIY crafting so I asked for a fair number of odd objects over the years and always came away with something that worked.Unique quirk of the store is the ultra-mellow store dog who greets everyone to come through. I dont think Ive ever been licked as some other reviewer said, but I like dogs and this one is the most mellow dog you will ever, ever see. Its a positive as far as Im concerned.

Nope nope and nope. Those are the answers you get when you walk in and ask if they have any lumber shorter than 8 with not so much as a care if I had walked out without buying a thing.business must be good when you are impossible to find tucked away in a corner and the guy behind the counter says it is not his concern when customers cannot find the store.Not worth the drive in my opinion unless you want a store dog to lick you.

I will soon be visiting a place out of the country, and as a result had to call if they had some insect repellent. Before I could even finish saying what I was looking for, the guy just said that they didnt have it. When I then asked the guy to check if they did, he began to shout and started to use that tone of voice meant for complimenting 2nd graders on participation. So yeah, if a representative of this store is going to act like this, Im never shopping here ever.

Its a great place to pick up hardware for small projects, and to purchase paint for projects of any size.

I rely on them for a lot of the little things I need during my work week.

Great to have this excellent little True Value hardware store in our neighborhood. Staff is great and Excel at helping you find the just the part you need.

Had exactly what I needed and Mike was very helpful and friendly.

Not friendly when returning. Very helpful when buyong. Choose carefully

Nice to go to a hardware store thats not a big box

I was a loyal customer buying small things here and there, until my car battery went dead and I came there to buy one of those battery chargers that help jump-start. They recommended to buy a wrong one, the kind which requires to take off the battery and charge it at home overnight. Now, I am not exactly a handywoman... I mean, dont get me wrong, I do know how to open the hood, but do I look like someone who owns a wrench?I brought it back unused. The manager refused to take it back, rather unapologetically. I just left the gadget on the managers desk as a small token of appreciation of his wonderful customer service and left, with the idea of not coming again. You cant beat the convenience of a local hardware store though, so a month later I talked to the owner, she did refund the money and here I am upgrading this review to 4 stars.The morale: if you have a return, just go to the onwer, she is reasonable and in store most of the time.

Personalized service. Ask Mike. He knows what and where for solutions.

Sold me a defective light bulb and refused to replace it. To add insult to injury, they were rude about it. Will never give them business again.

Nice little hardware store, the service is great.

The guy that helped me was awesome!

Nice hardware shop, great staff.

Had just what I needed.

Exactly what I needed.

The employees definitely seem like they dont want to be there, the hours arent very good, and they are way over priced

Great service!

Friendly staff

There are things that are worth buying

Very. Tidy and easily accessible