Super disappointed with the results of having True Green manage my lawn. Bought a beautiful piece of property which was already green and plush but decided to hire them to maintain what I already had and after spending all this money this year they did nothing but kill my grass, ruining my lawn! I complained and they told me they will be out within 2 weeks to aerate and reseed my lawn, that was about a month ago and I havent heard from them since. Im not going to chase these people I would just caution you about hiring them for your project. Just money wasted!!

I signed up for a pay as you go service in the beginning of May, the very next day, they charged me a full year of service. I called them and was bounced around to multiple people and eventually was told someone would call me be back in 24-48 hours. They didnt even provide me any services and I was already out $575 dollars. I contacted my bank to reverse the charges immediately. When I finally talked to a manager she apologized and assured me the money would be back in my account in 5-7 business days and said someone would come out for service a few days later. I called back five days later to see if the refund was in process and someone else said the refund was just processed that day. It took over 2 weeks for me to get my money back. I cancelled my services with them in Mid-May and eventually did get my refund excluding our bug repellent application. Fast forward to June 28th, imagine my shock when someone from TruGreen came to my house, serviced my lawn, and charged my card again. I tried calling them for the last few days to no avail, It seems like the customer service people just transfer you to anyone. I was given the number to the local TruGreen store in my area and was told to speak with them. I called the number and spoke to someone and when I asked to confirm their location, it was a different city’s store. I am still waiting for someone to call me back after they came to my house without my consent, sprayed the application, and charged my card that was confirmed as a cancelled account. I would never recommend this company to anyone and I encourage you all to look elsewhere for lawn services. This truly has been such unnecessary stress and genuinely the worst customer experience of my life.UPDATE***This response is a joke, I called and told customer service to have a manager call me back almost 2 weeks ago and no one ever called me back. My account was cancelled yet you guys still came to my house, serviced my lawn, and charged my card on the account that was supposedly cancelled.

Destroyed my yard. Called multiple times with no response from someone that could help solve my issues. Customer service is some of the worst I’ve seen.

I signed up for this seasonal weeding and feeding service because I thought it would be good for my lawn. I was told I would receive an email to schedule a time for my services, instead someone showed up randomly (not too big if a deal). I only learned that my lawn had already been “serviced” after seeing an email from trugreen. I reviewed my outdoor cameras only to learn that the “service” I received was literally A man exiting a trugreen van sticking a sign on my lawn and posting a notice on my door before driving off. That is what I paid $500 for! I sent the video to corporate and I also informed the local office of what their employee had done. Naturally I feel that based on my experience this company and or its employees have an integrity issue.”

I recently canceled my service with TruGreen. Unbelievable terrible service terrible job on my lawn. I’ve already had two applications for spring and my lawn is nothing but dandelions! I’m going to take a picture and post it for everyone to see. I think I’m entitled to a refund for whatever they put on my lawn or didn’t put on the lawn. What a joke

Nothing but disappointment. Been with TruGreen for 2 years and the only result is a lawn full of weeds and a lot of wasted investment. Last year they killed hundreds of dollars of baby grass I planted in areas, while failing to protect my yard from weeds. Last fall I spent hours digging up crabgrass and laid new top soil. This year they again killed areas of new grass, while failing to protect against weeds. I have 3x as much crabgrass as last year... Im to the point now I cannot enjoy my yard and Im serious consideration bulldozing and starting over. All my efforts over the past 3 years to grow a beautiful, green, and thick yard has been destroyed by TruGreen. With countless hours and dollars invested in my yard, I have a burned out, thin, crabgrass paradise...Update (9/2):Rather call and discuss my issues, TruGreen schedules a random service without any correspondence. After calling to inquire, I found it was the same service they previous did the prior 2 months without results. With that knowledge I cancelled that application and terminated all future service. Im over the lackluster product, no results, and mediocre customer service from parts of the company.The only positive of TruGreen has been John H. with the Mentor location. Hes been very responsive and helpful, but the product failed him.

TruGreen has met my expectations and then some. I definitely recommend. In addition to my regularly scheduled maintenance I was having trouble with crabgrass, I called customer service and they were out to treat it quickly and at no additional charge. My service specialist, Lamont, has done a great job treating my yard!!

I’ve never had a problem with Trugreen in the past, but that changed when I moved to Cleveland. They have literally killed my lawn, I get disgusted every time I look at my grass. Do not waste your money with Truegreen around the Cleveland area, because they do not know what they are doing; especially to beautify someone’s lawn.

No call... no show... $284 later.... will not respond. Said they would be out between 4-5 its now 720 and they wont answer the phone. This was supposed to be my first interaction with them. I will be cancelling the service and going elsewhere

Try to get customer service on phone near impossible, weeds uncontrollable since the came out, 1 treatment later, now they are starting every 2 weeks to try to get control hope it works prepaid for season, undecided if would recommend

They are always professional and a pleasure to talk with. The results are always as advertised and when there is a problem they address it quickly.

This company serviced my neighbors yard, but tech decided to use my obviously newly seeded yard to drag his hose and footprints in it. Plus it was soaked from all the rain. Not rocket science. Called company to complain, never called back. Would not recommend this company since they don’t care about people.

They only answer the phone if you want new service..either you wait 2 hrs or never for a return call

Each of my lawn and shrub specialists has always been friendly, courteous and professional. Their care for the needs of my lawn and shrubs has made a significant impact on my landscaping overall. The lawn specialist, Brian, has always worked cooperatively with the on going landscape crews that have been here over the last three years, as changes and improvements have been made. The results of both teams have been fabulous.

Being a new customer and only having 2 applications so far I noticed a big difference in my yard its greener the weeds are crowding out with the grass growing thicker. Cant wait to see how it progresses.

I love the services of TruGreen! I was concerned that they had missed my property for the fall weed and feed. I called the service number, and the polite lady scheduled a visit for the following week. My technician is knowledgeable and courteous. He did a thorough job with treating my lawn. The grass is greener than ever before. Thats very unusual at this time of year.

Brian Halpin serviced my lawn, which I appreciate. My loyalty to TruGreen is dependent in many respects on having him be the specialist who treats my lawn. We have an established relationship and I find him very dependable and informative when I have questions. Hes very knowledgeable and familiar with my lawn and problem areas. Other specialists have been adequate but not as good as Brian.

They were very courteous and professional Ive tried everyone else they came out in one week now my grass is beautiful again dont know what I would do without them I suggest everyone try them

I am changing my Rating from a 1 to a 5 star. After being greatly Disappointed with them someone called me, apologized, and asked to give them one more chance to help fix my lawn. I accepted and all their technicians were very courteous and did a professional job in repairing my lawn over three months. I was very happy. I sold my Mentor home shortly afterwards.

At first service started out great. They called us, we got our dogs situated and service was the day they claimed it to be. They were supposed to aerate and oversee our yard in May. May 14th they told us they couldnt do it and to mark our sprinklers. We did and they never came back. I called a little over a week later and they said someone would be out immediately. Two weeks went by. Called again last week and was told we were priority and someone would be out. Noone came. Called a couple days ago and we were told it was because the weather. Today we called and cancelled. This business was completely unprofessional. We paid all our money up front and feel that they ripped us off. I do not recommend this company to anyone.

The lawn looks better than when we were doing all the fertilizing and all the products Tru Green applies to our lawn.I always know when the specialist is coming and what they will doing. I am rarely home when they come to do the work. When I am home the specialist will tell me what they are doing and will give advice on how high the lawn should be when mowed.

Andrew Menor who both fertilized my lawn and also at my request sprayed for weeds and moss He was very respectful and helpful throughout the procedure

My lawn looks good.I notice a few weeds when I mow but I know the specialist will spot treat them.If he comes when I am home he is always friendly and knowledgeable.

Our specialist Tim Walters is always very friendly and professional every time that he comes. He is always willing to answer any questions if we have any. We are happy with the progress that our lawn is making.

Couldnt have had a worse experience. After using them for years, the lawn continued to look worse. Last year the lawn was mostly burned out (I have pictures). After repeated calls to have a manager come out and promises to, he never showed up. They just dont care. No customer service.

I have used TruGreen at my former home so when I moved into my new home I decided to use them again. Could not have been a worse decision. The only thing they are really good at is upselling additional services. I can tell you never pay what they originally quote. First quote for lawn aeration was over $300, then I talked them down to $180 then I went out and found a local guy to do it (and a better job) for $75. As for them being good at fertilizing the yard forget it. 2 out of 4 applications this year were striped in the front yard. When I call to have the problem rectified they send someone out, they do nothing, tell me the branch manager will call (Chris), he never does and I continue to be frustrated and my lawn looks horrible. Bottom line, if you want to gain experience managing other people hire TruGreen. I am calling tomorrow to cancel and ask for a refund of my money. I could do a better job myself.

Given that we are just coming out of a 5 year drought my lawn looks fairly nice. There bare areas that I hope will fill in over time with regular treatment. My specialist Lupe Rodriguez is a ray of hope that TruGreen should appreciate. I am usually home when he arrives and those time that I have questions he is more than happy to take time from his busy day and explain what he is doing and why he is doing it. When I have questions he has answers. Through the years TruGreen has/had great personal working for them. I trust TruGreen to take care of my lawn/pest problems to my standards.

Still trying after a month for the GM to call me. They killed my neighbors flower bed and my lawn on over spray. Someone came out and surveyed but this was two months ago. My lawn is dead. My neighbors garden is dead. This company sucks. I canceled and wanted full refund. Had to dispute charge on my card before I got a partial refund. Thankfully I have Amex! You wind up talking to a call center and getting through to the mentor office can only be done through the call center. Like pulling teeth. Worst follow through and the appointment for the initial kept getting pushed to the right. Awful service. I want my tree replaced they killed and my lawn repaired because of over spraying. I also want them to replace my neighbors plants they killed because wind blew the poison into their area. Go with local landscaper. Mentor office in Cleveland Ohio does not hold to word nor does collate office. Service was in June and still not rectified. This week when I spoke to the call office was told GM would call by end of the week. Still no call. Ill call again Monday. What a sheer pain in the...

I originally called them about 2 months ago to inquire about service but decided I was not interested. I have kindly told them repeatedly that I am not interested in their services and to no longer call me. They continue to call me even after I’ve warned them that I’m on the DNC list and that I use my phone for business. The guy that called me today had the audacity to continue the conversation and said that I never “answered his question about what I’m doing with my lawn this year”. I had to hang up on him. Stop harassing people who aren’t interested and that are on the dnc list

Horrific customer service. They have a company take phone calls for them when you call and when I requested to have someone come by my house and provide recommendations I was told that would be a waste of time. I was also told my the company that takes calls for them that TruGreen generally wont call back in a timely fashion and to just sign up for services on the phone without seeing the lawn, shrubs, etc. The company they hired called me back three different times trying to get different people to convince to me to sign up on the spot and refused to schedule a time to have someone come to my house.

I started my lawn service from Trugreen last October due to the fact I was getting grubs and needed experts to handle it. I was hopeful they could turn my lawn back to a greener, healthier lawn. I had also been noticing white clovers that weren’t going away so I expressed my concern to Trugreen and they came back out for another application. It did not eliminate the clover. My last treatment was July 29th and the following day my lawn was burned out. I can say I wasn’t pleased. I was told the operations manager ( Carmen )will need to come out to evaluate but I haven’t heard a word. I never would expect a company who advertises they are the #1 lawn care provider in America would do this to my lawn. Needless to say, I am not a happy customer.

Be very careful when getting service from trugreen. They caused significant damage to my lawn (see the photo) and when I called they told me that someone wouldn’t be able to come out for a week and then they would evaluate. I tried to explain that my lawn looked like a zebra, that the damage is significant but they reiterated that it’s unusual for damage to occur and that I just need to go through the process. When I asked to cancel the rest of my treatments for the year she told me that if I didn’t have an active account then they wouldn’t be able to do the follow up and fix the damage. I hope that their on site staff can get this to a quick resolution because the lady on the phone just wanted to get me off the line. I am very upset and have very little confidence they will make this right. Certainly not before my 4th of July bbq.Update:After several calls, a visit by a first technician and then a follow up by another manager they did admit that there was an error that caused the damage to my lawn. They planted grass in the damaged areas (hopefully it will take) and said they will be stopping by the follow up soon and will aerate and overseed towards the end of the season if necessary. Im still very disappointed but they are taking steps towards making it right.

The technician is very knowledgable. He is willing to answer and explain any of my concerns and questions

Called Wednesday 9/7 about severe grub damage to my front lawn, despite having paid for grub treatment as part of my program. Nothing happened, so on Monday, 9/12, I called again and was promised by Customer Service that the manager from Mentor, OH, Chris Vanriter, would visit the next day, which would have been Tuesday, 9/13 to assess the damage and call me to let me know what the plan to eliminate the grubs and repair the lawn. No call as and as far as I know no visit took place. Guess TruGreens guarantee is somewhat meaningless.

Normally were not home when they come. Today I was. They only did the front yard and never stepped foot in my backyard. No wonder its looks terrible this year. Called TruGreen as the guy pulled out of my driveway and they said hed come back. Its been hours and still no one has showed up to correct this wrong. Do not feel they can be trusted and will be canceling my services. I pay way to much for all the services to not be provided.

I have been with TG over 15 years...my lawn is awful this year, and I cannot get thru to anyone that cares. Our TG lawn technician agrees that it is terrible, but his only suggestion is to call the office and tell them you are quitting. Customer Service at the branch has taken a turn for the worse. I call them, asking for a supervisor or expert to come inspect the lawn, and they answer by saying well give you a free treatment next week. Goodbye Trugreen!

Mike, our technician is absolutely great. He really cares and our lawn shows it.

Piss poor organization. Huge disconnect between corporate and the local level. Impossible to get a straight answer from anyone.

Saves my staff time by eliminating an additional job.

They been doing our lawn for 2 years now I think

Wonderful company