The repairs were done correctly, and appear to be very well done. The vehicle was returned clean. The only issue I have with this company was with communication. It took several attempts each time I asked a question to get a response. When one is in the service business, prompt responses are most important. This business does not do this well. For that reason, I could not recommend them, nor would I return as a repeat customer.
Got a trailer hitch installed. They were fine using my parts and just charging labor. Great communication, smooth transaction
D&S was referred to me by my mechanic. Unfortunately both my kids cars were involved in accidents in a matter of 2 months. D&S fixed both cars to perfection. Their work is impeccable and their customer service is outstanding. I hope not to need them again but that’s where I’m going if I do. A great company with great service.
Great business, very helpful staff! They took good care of my sons car after someone rear-ended it, and they dealt with the insurance company! We definitely recommend them for collision repairs!
They played around to much they were not upfront honest on how long it will be they told me my truck was next in line will be done they same day or the next then was to there was 14 cars in front of mine was nothing but lied to
My car was involved in an accident Easter weekend. I was not in car. I was recommended to d and s auto by some family members who have been there a few times. They did a quote for me and once the insurance company gave me the ok to set a date up I brought it in to them. It took longer than expected to get it done because the insurance company never sent the money. They were able to complete it in 3 days and it looks like it did before it happened. Great job to all of the employees who were involved. I would recommend them to others!
I went to D&S Automotive to get a remote start installed on my car. As I was leaving I realized that my washer fluid wasnt coming out, so I called back to see if they did anything wrong, and the service guy said they went no where near it. I took it to Toyota Motorcars and they told me that the person who installed my starter plugged in the wrong wires. I spent so much money trying to fix it. Unbelievable.
Clean, professional shop. Excellent workmanship. Would definitely use again.
My car had heavy front end damage. D&S took about a month to repair everything and once I received it, it was like Id received a brand new car. The repair work was absolutely perfect. They sent texts to update on progress which was nice. Staff was always professional and friendly. Will definitely use them again if needed, thank you!
Great customer service! Anthony was very helpful. I have already recommended them to a friend. 😊 Will definitely be a returning customer!
Excellent service! They walked me through the process of repairs with billing through the other insured party, and it was seamless. Communication was great with multiple updates regarding the status of my repair, and when it was done, the entire pick up process took 5 mins. And best of all, my car looks like new! 10/10 would recommend!
Our third time using them for auto body repairs, work is beyond exceptional. Highly recommend, everything was super smooth from drop off to rental to pick up .
Took in my 2018 Dodge Charger to have the windows tinted. Worked with Bryan and was very helpful through every step of the way. Dropped off my car at 4:00pm and picked it up the next morning at 8:00am. They even washed the car. Installation was very professional and better than other places that does window tint. Few small little bubbles that were gone in 2 days, now it near perfect. I would reccomend them for tinting any car.
Although my vehicle was in the shop longer than the initial estimated time, they were thorough in their updates about what was happening and the paint match came out near perfect. They were also quick to get my car back in the shop for minor corrections. Overall good customer service and quality work
Great service! Fast and friendly! Will definitely use them again!
They are so professional. They did unbelievable work on my car. Great experience.
Brian and the staff were great to work with. They installed shocks and struts along with a level kit on my truck. They worked very quickly and did a great job, my avalanche looks much much better and more respectable
Brian and the guys have done my truck’s bed liner, the tonneau cover and step bars and I couldn’t be happier with their work each time. Their quality of work and professionalism is unparalleled. I will continue to come to D&S for all my truck needs.
Experienced and knowledgeable staff. I planned to purchase tires that they recommended against. I went with the alternative they suggested and could not be happier. I will be buying from them again.
The people there are very nice and knowledgeable of what they talk about get place to go
Repaired my collision damage in a very timely fashion and took care of all the annoying stuff like rental arrangements and dealing with the insurance company. Has a minor issue with the quarter panel being shaped a little incorrectly, but from the damage that was done to it Im surprised they got it looking as good as they did without replacing it.
You most definitely helped me very professionally. Ive used you guys with different cars Ive had. And the work was superb.......your company is the best in repairing a car.
D&S did an excellent job. Quality work. Kept me up to date on the progress. Work was completed one day early.
They were amazing. I got a remote start. Everyone was nice and helpful. Thank you so much.
First time customer at least since 2005. They did a great job and the customer relations aspect was terrific. Very professional!!
My daughters car had been hit in a parking lot which pretty much crushed the trunk lid and the rear clip. I contacted my insurance company and we took it to D&S collision.They were able to get my daughters car into the shop two days after I had called. They painstakingly took photos took information, and made sure that they could repair the car back to the way it was.They have a wonderful system of updating you on the progress that is being made on the vehicle so we understood exactly what day the car would be completed.The car was actually completed two days early and it was notified appropriately when we picked up the car.We looked at the car before we picked it up, the body worked and the paint and all body parts that were replaced are in pristine form.I cannot thank them enough for doing such a wonderful job on my daughters car. They are friendly they are organized and they get the job done..
Had them put on a Tonneau cover, mud flaps and side window deflectors. Good job, friendly staff, helpful and quality professional work. Two thumbs up
Great Service!!! The team was extremely helpful and patient. Their workmanship is FLAWLESS!!! Absolutely the BEST body shop and detail center in Ohio!!!!
I was told by my Insurance co, to take my car to D&S. The work they did was satisfactory. However, there was an Item on the bill that was OBVIOUSLY not done. When confronted, they did take it of the bill. When I told them that the car did not look right, and that the under front bumper was not what was there before, I was told No, thats the right part for your car, I told them thats not how the car has looked for the last 11 years. I was told Thats the right part! When pressed, the guy went inside and called the dealer. The dealer said there was another front part, but it wasnt for this model, I drove the car for 11 years. I know how it looked.This is not how you win return business.
Kelly at the front desk was the best Ive ever dealt with the shop did a great on repairing my truck I would definitely highly recommend D&S and I will definitely be using them again
I rinoshield and bed cover installed. Did an excellent job. Very happy and would recommend to everyone. Thanks.
The people here were so helpful. It was a very pleasant experience. I would definitely recommend D&S to my friends and family.
They care about their customers will highly recommend. Great staff and very professional overall. And very satisfied with the body work that was done to my vehicle.
Overall Great job on my truck repairs.Friendly staff kept me informed .If you have Allstate, I recommend them vs other local options.
Used them many times for body work and repairs. They are always quick, courteous and do a fantastic job.
I sought the expertise of D&S to install a hitch and bike rack on my SUV. Going in I knew I wanted a rack that was easy to use/remove and sturdy enough to transport 5 bikes. D&S listened to what I was looking for and recommended a Stealth Hitch (which remains concealed when not in use) and installed a Yakima Full Tilt Rack. Im thrilled with the ease of loading the bikes and the ability to access my trunk without having to entirely remove the rack. The representative I worked with was very professional and communicated the timeline of installation. He was patient and demonstrated fully how to use the rack and how to remove the hitch. Great job D&S!
The customer service did super right
Bought a new car May 1st, someone scratched up the passenger side 15 days in. These folks returned it back to the condition it rolled off the lot in. Was done on time and a easy experience.
I will only use D & S for my collision repairs. Professional, courteous, excellent work. They do all of the leg work with insurance companies.
Great work and so easy! Drop off and pick up were painless. I was kept up to date regularly on repairs and everyone I talked to was friendly and knowledgeable. I went in because of an insurance claim - but would definitely go back if I ever need work or upgrades down the road. Thank you!
Fantastic job repairing my Chevy Suburban after I hit a fallen tree in the rain and dark. Looks like new again! Cleaned up the inside when done as well so that it was spic and span inside and out.Kept me informed and updated throughout the process so I didn’t need to call and check on the repair. Painless repair and an A-1 job. I would highly recommend D&S to anyone needing a car repair. Pleasant, competent and polite staff to deal with too.
They made my car look new again... Im so happy they did such an awesome job
Car feels brand new. Even fixed my power steering and another paint scuff from a number of years ago and cleaned it well inside and out. I just went there to pop out a dent. Thank you all! Your awesome!
Just needed a car hood ordered and painted. Originally they wanted to blend it with all the connecting panels (industry standard) but with money a bit tight I asked them to just paint the hood and install it. It looks great and to the naked eye, you cant tell it wasnt blended. Great work.
Wonderful carshow.
Something got stuck up under my car and destroyed my radiator and front end of car, my insurance told me to go to d&s. Only took them about a week and car was ready on the estimated day. Looks just as it did !! Definitely can trust this place .
Used D&S at recommendation of my insurance to repair my rear bumper due to accident. Service was great, repair done quickly and work was top notch. Communication via text was convenient and timely. Highly recommend!
I came back from a trip and someone had done a lot of damage to my car in the airport garage. I filed a claim and got to pick where I took it to get fixed and since Ive heard so many good things about D&S I chose them. The work they did was amazing and Im glad to have my car back to looking good. I actually had an appointment to get it detailed the day after I got home from my trip but had to cancel it. The inside of my car was horrible, the worst it has ever been and I was embarrassed to let anyone see it. When I picked it up from D&S I got into a clean car! They actually cleaned the inside of my car, I couldnt believe it. Such a great place!
The folks at D&S had extensive knowledge of the products they sell and gave me different options along with sharing their opinion on the various products. Their work looked great was timely. I’d recommend them to friends.
Excellent. Customer service. Explained what needed to be done to our car that was in an accident. Told us what the insurance company responded. Estimated completion date. Car was ready by that date.
Great service for collision repair if you ever need it. Very professional and easy to work with. Text communications help you know where you are step by step.
Amazing work on my Ram after hitting a deer. Multiple updates on the progress of my vehicle throughout the entire process
Job well done. Always kept us in the loop
If ordering anything for a Jeep this is the place to go and have it done. The staff was very knowledgeable and helpful when it came to helping me pick out new wheels and tires to fit on my vehicle. They were very quick and efficient with them being mounted and balanced and then putting them on the vehicle and was in and out within 30 mins. I highly recommend them if you are having any work done for a Jeep or any vehicle!
This place has been my go to for any mods or mishaps since I can remember.
They sprayed a bedliner in for me. D&S did a wonderful job. Truck was clean and the bed liner looked like it was factory installed. I would highly recommend them.
Reliable and quality body shop. Handled my insurance claim with ease. Kept me updated each day through text. Quality work with great attention to detail. Vehicle repaired like new.
Do the best work-honestly. Pleasure To work withUsed D&S several times and always happy with the results.They’re the best!
Had some body work done to my truck. Not only were they professional and stayed in contact with me during the process but took extra special care of my truck by fixing a couple of little things wrong for no change plus gave it an amazing clean inside and out before I picked it up. Great work and will use them again if I ever need more work done.
I have been so pleased with D & S Automotive. I was involved in a minor fender bender and received the best quote from them. They handled the rental car, contacted me along therepair process, and the results of the work are meticulous. I picked up an almost new, very clean and beautifully fixed car. It was particularly satisfying to work with Kelly and Holly in the service department. They answered every question and got back to me in a most timely manner. I couldnt be happier with the work. Kathy Clark
My family has gone to D&S in the past and always had good experiences, and this time was no different. They provided quick, high quality service to my car, and their staff was so friendly and helpful with answering my questions. They also provided a warrantee on their work which makes me even more confident on the work they performed.
I bought a new tonneau cover from D&S and had it installed there. Staff was extremely professional. I will definitely go back when other services are needed.
Everything was great with the repair and getting the van back in an impressive time frame. There was a moment that very easily could have been dicey regarding a rental car reservation that didn’t happen but all worked out. Thank you.This is our second time using D&S and we will be back, though I really hope not. 😬
D&S Automotive Collision is a first class business. The body shop repairs to our car are excellent. All phases of the job went exceedingly smoothly, from the original drop-off, the interface with our insurance company, the professionalism of the staff, their politeness when I would call for updates (they always knew where I car was in the process), the speed of the repairs and, finally, to the car wash at the end and their delivery of the car to my house! I would highly recommend D&S Automotive Collision to anyone needing a professional repair to their vehicle. It is by far the best body shop that we have ever used.
While they were not able to remedy the issues from our recent accident, we have used them several times in the past following car accidents and they have met or exceeded expectations every time.
I came into D&S with my undercarriage and front bumper lose. I told them I had already ordered parts from another garage to fix what’s wrong, but it had gotten worse and I didn’t feel safe driving it any further and would love if they could help my car in the time being. They took great care of me in hopes I would return for future business... thank you!!! I will definitely come back. Very honest and straight to business
Love these guys!! Got my car right in and back out in a day!! Very personable and extremely professional!!! I would recommend them to anyone and will recommend them to everyone!!
Absolutely the highest level of professionalism, customer service and quality of work. I would highly recommend their services to everyone.
Awesome job were fast kept me updated would highly recommend
Brian and the Crew as D&S in Mentor are top notch people, they did a great job with my 2020 Toyota Tundra Limited Crewmax 4x4, they added a 4.5in Super lift w/ Fox Shocks, Fuel Cleaver wheels 20x10 -18 Offset, 33x12.50R20/12 Nitto Ridge Grapplers. Ive had alot of comments on the look of my truck. Next time I need work done, or if I have friends that need work done. I will not hesitate to send them to D&S.. Great Job guys..
Absolutely amazing customer service and workmanship. No small detail over looked and all the big ones clearly handled. They treat their customers as truly what drives the business and not just another person in the building. I will continue to use them for all of my Automotive needs for my personal use and business use! Best around hands Down!
I had my new car windows tinted and the job was done just as they said it would be. Quick and priced fairly. And a great job!!
D&S Automotive was so helpful with getting my car repaired and communication was wonderful. They also work with Enterprise so I didn’t even have to arrange my own ride to/from to get a rental car, which was great! Would highly recommend their service.
Fantastic Service! Randy, Brandon and the entire team was outstanding and delivered exceptional service beyond my expectations! The price point was spot on! I highly recommend D & S!
Great place, they were on top of it. Texted me along the way to keep me updated. Loved that. Work done was great and everything clean. Would definitely recommend.
ANOTHER EXCELLENT JOB BY D&S! I AM ALWAYS COMPLETELY SATISFIED WITH THEIR WORK! PERFECTION! I WOULDNT GO ANYWHERE ELSE! THANK YOU, TO THE ENTIRE ESTABLISHMENT, AND THEIR TOP NOTCH EMPLOYEES!!! MARK AND HOLLY...FANTASTIC!!
The team at the mentor Ohio location is world class. These situations can be stressful and they make it not so. My 2017 WRX got assaulted in a parking lot, thank god the guy dinged me while I was in the car. They even polished my Borala SS exhaust tips. The car looks so clean it looks wet. Thank you guys for the service and the above and beyond that all companies brag about. No pun intended but you guys put the rubber on the road. Thank you!!!!Josh
They did a wonderful job on my car! Would recommend every time!
Everyone very helpful! Installed all my products I bought! Recommend to anyone!
D&S does great work, they fixed my new car that someone hit and you cant tell at all where the damage was. My family has taken several cars to D&S for body work and all of them have come out perfect. They left the inside of the car much cleaner than when I brought it in too.
Professional. Kept me apprised of each step. Recommend.
They did an awesome job with my car.I will always go back to them after thisWhich was my first experience. Everything wasRepaired perfectly on my car and my clear coatLooks beautiful. I can’t say enough about howProfessional and nice everyone was.
Brian was great to work with. He knew exactly what I was looking for to lift my 4Runner. It looks perfect. Would definitely go back for work on my vehicle.
I had a spray on bed linner installed on my 2019 Silverado came out great! I have also used them for collision damaged on two previous vehicles. Always looks good when returned to me.
We have been going to D&S since our first need for an automotive repair. We continue to use D&S because of the quality work that goes into each repair. Holly and her team are awesome to deal with and the text updates are awesome!
I received great customer service. The repair on my car was fantastic and done in timely manner. I really enjoyed my experience with D & S Automotive Collision. GreAt job!
We were pleased with our purchase and installation, and with the professionalism of the staff. We would definitely use them again if we need more accessories for our truck.
Satisfied completely, good business to work with.
Had some modifications done to my truck and they did an excellent job 👏.
I was extremely happy with the body work D&S performed on my Kia Soul. It looks brand new! Thanks to everyone who worked on it. And thanks to the receptionist, write-up people and all those I encountered in the process. They were all friendly, courteous and extremely helpful. I would recommend D&S to anyone who needs body work. Thanks again guys!
I have always taken our cars to D&S Auto. They are reliable, reasonable, responsible. I know I can leave it there and when I pick it up it will be done and look great. The staff is and always has been very helpful and kind. Thank you D&S Auto.
Everyone was so nice. They kept me updated. They even washed and detailed my car. It smelled so good. Thank you.
Great work, very professional staff. Clean looking facilities. Even though my car ended up being a total loss I have dealt with D&S before and will always be my 1st choice Id I need that type of work done. Would recommend them to anyone.
Excellent staff knowledge of products, quick turnaround on orders and easy scheduling for bed liner.
I’ve been going here for decades. They work well with my insurance company. Repairs are always done in a timely manner. The quality is great as well. Nice people.
Got me in quickly and did good work. My only complaint was with the labor price for such a simple install job.
After my car was rear ended at an intersection, I took it to D&S for the repairs to the passenger rear quarter panel. The repairs were minor, but I it wasn’t completed for 4 days. When I called on Day 3, I was told that they were ”cleaning it up” and I’d get it back soon.24 hours later, I was told the same thing, but actually got my car back.While the duration was inconvenient, because I hadn’t bothered with a rental, the car does look like new inside and out. Really, the detailing made my very well maintained vehicle look like it had just come off the lot, which made me think a tiny bit more kindly about the careless 17-year-old that hit my stopped car. 😏
Great at scheduling and communications. Very helpful and knowledgable. With their help (bryan). Everyone treats you like a long list relative.