Very friendly and knowledgeable staff. They are patient and really take the time to assist you with your needs. The staff helped me pick out perfect gifts for my friends.

Without going too far into detail for the sake of a surprise, I RECOMEND this establishment. ASK FOR MONICA. She was exquisite. From the moment I called to inquire on some a few shiny objects,, she was kind, helpful, knowledgeable, and welcoming of a multitude of questions regarding my purchase. The particular item I had inquired on was no longer available but Monica provided a recommendation, send over a few photos of it, and set the item aside so I could come examine and eventually purchase that same evening. Monica assisted in a few additional options as well as setting me up with free financing because you should always make your money work for you. I anticipate visiting this location again in the future. I look forward to the next purchase, and working with Monica again.Thank you, Monica!Pictures will be added after the gift is given.

Multiple rings that I have purchased for my wife had diamonds fall out. Very poor quality. She asked to have a ring repaired. They quoted her $1300.00. Another jeweler fixed it for $210.00. I would no longer recommend Kays and we have been long time customers.Just recently my wifes yellow gold ring went in for repair. After 2 months it came back plated in White gold. How does this happen. It went from being a beautiful ring to looking like a piece of cheap cosmetic jewelry.

Love the location. Nice size store with lots of variety of items. Very helpful professional staff. Friendly and patient. They will have all my business from now on. The manager is wonderful.

Vanessa is awesome, and very helpful..❤

Keanna was really helpful and made my buying easy in every way thank u.!!

The Kay Jeweler in Menominee Falls is outstanding. Ask for Monica she has helped us with all our jewelry needs including my wifes custom made diamond and pink sapphire wedding ring for the past four years. 5 star recommendation

Lovely staff... great customer service!!! Put a new crystal on my Packers watch and it looks like new again!!!!!

My boyfriend bought a set of earrings a matching necklace for Valentine’s Day. The first day I put the earrings in, the stem broke off. My boyfriend took them back and they were sent in to be repaired. He went to pick them up, and staff member went to place them in the box and the stem broke off AGAIN. So he had to come back a 3rd time to pick them up. Well the matching necklace has a horrible design. The pendent keeps getting stuck on the clasp and I went the move it and the middle diamond falls out. I am very disappointed. This was my first set of real diamonds and it has been nothing but problems. I have only worn the set 3 times. Hopefully we can get a full refund. I guess he should have went to Jared.

Monica is a rockstar customer service maniac! She was helpful and professional . She goes above and beyond .

Anthony was extremely knowledgeable and very helpful. He knew what I wanted and went the extra mile to make it happen. I would highly recommend. Never felt pressured at all.

Very poor customer service and communication. Called twice and stopped in twice. No one can there to help despite 2 to 3 people sitting there doing nothing.

Only go here for your wedding rings if you want a life time of disappointment. They lie to you to sell more jelwery. They dont stand behind their warranty. They also dont have good customer service. I was told my ring cant be customized, when its already customized. Going to kesslers for now on.

Monica is a very sweet and helpful saleswoman. She wasnt pushy and didnt make us feel like we werent important because we didnt have a $10,000 budget. We found exactly what we were looking for due to her patience and expertise.

Their no interest credit card promotion is a scam. Paid everything on time only to later receive a large bill for interest. Called customer service and they refuse help and are patronizing.

Words cannot express how wonderful my experience was with Kays! They had top notch customer service and was very patient with me and my ring is GEORGEOUS!! I would highly recommend them to anyone looking for great customer service and a breath taking piece of jewelry. :)Thank you Kays!

Very helpful found our rings

Went in on a Saturday evening to exchange a Christmas gift. Received condescending, rude, and unhelpful service from one lady and completely unhelpful service from the other. Neither seemed to be completely honest or think about how our transaction would work out. We left without buying anything and without using a Kay’s Reward we were given previously. Do not visit this location. Least helpful service with no incentive to make a sale. All they wanted to do was finish vacuuming and leave.

Ladies at this location were very friendly and knowledgable; listened to my feedback, questions, and helped me try on every type of diamond shape to see what I truly liked. They were attentive and polite and I would definitely go back!

Awesome store and Sales Associates. I never purchased for this store until recently. I had purchased rings from Shaws and when they closed and everything was transferred to Kays Jewelers I began shopping here. All of the purchases I have made since then are beautiful and excellent quality. I will for sure be purchasing more jewelry from Kays in the future.

Love the sales people at the menomonee falls store! So friendly, very attentive & have a great selection! 😍

Excellent customer service 👏

Monica is awesome

Nice place to buy jewelry from, and the service was good from Monica..

Great service, they helped me a lot

Staff was great. Will go back.

Monica was Awesome

Very professional & helpful