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The Chimney Guy, LLC
680 Valley Rd, Menasha, WI 54952, United States
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The Chimney Guy, LLC

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An
Review №1

We needed to replace an old wood burning fireplace after a chimney fire. Luke and his crew did an incredible job! The project took over a week, including complete removal of the old and installation of the new. Every night, the team cleaned up all they could to allow us to use the room. On the last day, I watched them wipe down everything-walls, windows, pictures, furniture, and cleaning the carpet. They even scrubbed the floor under the runners they brought to cover everything! If it wasnt for the beautiful new fireplace, we couldnt tell they had ever been here. I highly recommend them!

To
Review №2

The experience and service could not have been better. The experience applies not only to the technicians but the support staff as well. The service was for removing an old clay liner in the chimney and relining with a metal liner. On Time, No Muss, No Fuss, No Mess. A very happy customer. Thank You to ALL for your Service.

Sa
Review №3

The Chimney Guy has been wonderful to work with over the years! We’ve used them personally, and we’ll as recommend them to many clients, family, and friends! They’ve always been super helpful and make sure there’s no questions or mess once they’re done! We’d never use anyone else.

Ke
Review №4

We recently retained the services of The Chimney Guy which included cleaning and repairing our chimney, plus had new fireplace doors and screens installed. We were very pleased working with Amy and her staff and the results of the work done. As indicated in many of the other reviews, there was no mess! We highly recommend them and would not hesitate to use them in the future!!

To
Review №5

They came and did a chimney inspection. I was extremely impressed with the service. They showed up on time and ready to do the inspection. They were very thorough and explained everything very well. Before they left they gave us an explanation of everything they found and what needed to be done for repairs and gave us a quote. I would recommend them to anyone who needs chimney work.

Sp
Review №6

I personally know the owners of The Chimney Guy, and I can say that they have great management, and great service! They really do mean No Mess Guarantee!!!

De
Review №7

I had a great experience with The Chimney Guy team. We thought we had a chimney fire a few weeks ago. Come to find out, we did not have. They walked us through what happened and what steps to take to ensure we do not have a reoccurrence. Very professional, on time, no mess, and friendly. I would recommend them, and I will continue to utilize their services.

Ja
Review №8

Amy generously shared of her time with us, even when there was nothing for her to gain monetarily from helping. We wouldnt hesitate to use their service if a need should arise.

V
Review №9

Hese guys were great. Office staff was efficient and easy to work with.The gentlemen that did the work were punctual, did not make a mess and were honest in their evaluation of our chimney. They even offered to let me know if they saw something on the roof like debris in the gutters while they were up there.The report they sent me included pictures of all their findings and in-depth details.I will recommend them to family and friends!

Da
Review №10

The staff is very professional with high level of customer service. I also appreciated the knowledge of the staff. They knew exactly what had to be done with my gas fireplace. Quickly in and out they were and I didnt have the clock ticking with my check book. I highly recommend the Chimney Guy!

Te
Review №11

We have had The Chimney Guy inspect and clean our chimney for quite a few years. They do an excellent job. I would highly recommend them.

To
Review №12

Luke and Liam arrived as scheduled. Explained the service. After the service reviewed all the details covered, provided recommendations on future maintenance and use. Prior to leaving, they ensured the room and fireplace area where they worked were perfectly clean ensuring they deliverd on their no mess guarantee. Great job, great service, great guys! Thanks.

Jo
Review №13

Very professional and courteous.Did a great job.Came at the agreed time.No mess - no fuss - nice to have them do the job for us.

sc
Review №14

Very knowledgeable and professional. They address my questions and explained the process. Billing was detailed and warranty was also addressed. In the future I will be looking at them for fireplace insert.

Ja
Review №15

This is a Great Company to work with! The staff is always professional, courteous and knowledgeable! We also really appreciate their no mess guarantee! If you want to keep your chimney safe, clean and properly maintained, there is only one choice- call The Chimney Guy!

Je
Review №16

They showed up late by almost 2hours. Luckily I was home for the whole day and it worked out, plus they gave me a small discount for being late. Other than that, they were very nice, polite, and professional. Completed an inspection and a sweeping for us within about an hour. I would use them again, just make sure you have extra time available past the appointment time youre given in case theyre running behind.

Be
Review №17

They were very professional, did the job quickly but left everything clean(not an ash was left anywhere) and gave before and after pictures of everything. If you want a clean and professional cleaning done, this company is the one to hire.

Er
Review №18

I met the chimney guy at one of my home inspector association meetings. I bought into what he was selling and I decided to add him to my preferred contractors list. I also used the chimney guy on my personal home to install a blaze king and to do some stonework, total cost $12,000. I started this venture in fall on 2016. I have had nothing but headache s with the company. after vent pipe was assembled I noticed a gap in vent pipe. I sent them a picture of gap, company said it was ok. I ended up having a chimney fire that melted joints on vent together. I call the company, a rep said it was covered on warranty and took vent with them. the owner call soon after to informed me that it isnt covered and I would have to pay more to get it fixed and he left all parts on my front steps. today they came back out to fix vent because I refused to pay balance until system was put back together. they came took my money, and put together vent. but i still have a gap in vent pipe. I will NOT refer them any longer. $12,000, 10 months of headaches. I will take my business else where!! Update: after post company warrantied the pipe. I was going to take post down since they were fixing issue. Day of install company said they would be there between 1-3pm, never showed up between Times with no phone call. Wife asked them to center and straighten the stove, that didnt happen. Still have a gap on piping and my trim plate also is 1 1/2 from stonework.

am
Review №19

I have used The Chimney Guy for chimney cleaning for over 7 years. The first time I had Mark scheduled to clean my chimney he inspected my chimney and would not clean it. He showed me how it had been installed incorrectly and was actually a fire hazard. We then scheduled Mark to come back and correct the problem. I have always been very impressed with the service I have received over the years. Mark, Katie and their crew have always been prompt, polite, honest and very willing to explain what they are doing. I would never trust anyone else to work on my house.

Ad
Review №20

Their customer service was exceptional. They were very careful to not leave any mess, and didnt upsell me on any services I didnt need. I highly recommend them.

We
Review №21

Friendly and knowledgable. Great service.

Ja
Review №22

Very professional and very person. They provide pictures of pre and post work as well. So, you get piece of mind.

Kr
Review №23

The service I received was timely and professional. I would definitely use them again, and will recommend others to do the same.

An
Review №24

Friendly & professional, they inspected and cleaned my fireplace and chimney. Also gave me some good tips that I was unaware of. Will do business with them again!

Na
Review №25

Great customer service and excellent quality of work! I would definitely recommend Chimney Guy for chimney inspection/cleaning and any and all fireplace needs.

Ki
Review №26

Excellent customer service, friendly, great follow through of scheduled timeframes, and thorough clean-up.

Ph
Review №27

Had them clean my chimney and they did a great job. No mess price as quoted and professional service.

Je
Review №28

Great service. Very thorough and conscientious.

Er
Review №29

Excellent communication and prompt courteous and clean service.

Jo
Review №30

Just got flipped off by their trick driver on 41 S. Definitely never calling them.

An
Review №31

Didnt use this service because I didnt want to pay $200 for an estimate.

Co
Review №32

Good hard working crew. Clean

Da
Review №33

Great Service and very clean work

Ri
Review №34

Very professional and thorough!

Go
Review №35

Ceramic window on fireplace had something on it that I could not get off. Called Chimney Guy and on the same day they came and took the window to the shop, cleaned it, brought it back and replaced the window. No questions asked. That is service at its best.

Information
22 Photos
35 Comments
4.6 Rating
  • Address:680 Valley Rd, Menasha, WI 54952, United States
  • Site:https://chimneyguy.com/?utm_source=google&utm_medium=GMB&utm_campaign=website
  • Phone:+1 920-830-1920
Categories
  • Chimney sweep
  • Chimney services
  • Masonry contractor
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:8am–4pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–4pm
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