AHS assigned them for warranty repair of my washer. The tech came out and spent about 20 minutes looking at it then told me it needed a new clutch and housing. He told me it would take between 5-7 days to get the parts and that someone would call me to schedule appointment to come back once they were in. A week and half later I called because hadnt heard anything. Was told the tech closed my ticket because he claimed he told me my washer was under manufacturer warranty and I needed to go through manufacturer. I stated that he never said anything like that and was told someone would call me back. I received call back from manager who basically said the same thing except this time said it was a manufacturer recall not warranty and that they cannot work on it if its under recall. I again stated that tech never said anything to that nature and the manager proceeded to tell me that the tech was also a manger and basically didnt believe me. The fact that there may be a recall so they cant work on it until the recall is taken care doesnt bother me, but saying he told me about it when all he told me was he had to order parts, really makes me upset. I have actually seen a lot of similar complaints about the tech telling the homeowner one thing and then putting something else on the ticket.

Complaint #1Good Afternoon,I am writing in regards to the unit placed in my home. I would like it removed asap!!! The job was never completed!!!! I was told that parts were being ordered and the parts would be here in 2 days(today is day 2) I had to call to find this information out. No one from this company bothered to contact me. It is currently 95 degrees in Memphis, TN and my daughters room is scorching hot. I do not appreciate the poor customer service for a 9,000 plus dollars purchase. I have tried calling on the phone and did not get an answer. I need to be contacted asap.Complaint #2I am writing because this is my second time having to contact you all about the AC unit you placed in my home. The AC UNIT is still not cooling properly. I need someone at my home ASAP. This is totally unacceptable for the cost of this unit which is 9,000 plus dollars. The 1st time I wrote you all the job was left incomplete with no communication. Now the job still seems to be incomplete because the unit is not cooling my home properly. The thermostat has been set on 66 and the temperature in the home is not going under 75 degrees. I need this fixed or removed from my home and off my credit to locate a competent and reputable company that will ensure the job is done properly and the unit is cooling my home properly.Complaint #3After the on call Technician came out at 10:11 pm. He discovered that the unit was frozen and did not have a filter in the unit which will create other problems like clogged evaporator coils, and air ducts not blowing properly.  The tech left at approximately 10:20 pm. He said he will return tomorrow  to conduct a further inspection and diagnosis. However,  I have been telling this company  since the unit was installed  that  the unit was not cooling properly.  The 1st time because  the job was incomplete.  The 2nd time it appears  that  the job was not done correctly- especially with no filter installed. I have asked for the unit and ducts to be inspected  and to no avail. An inspection was  done and no one discovered that there was not a filter. This has been a horrible experience overall. I hope to get all of these  issues resolved and would not wish this upon anyone.

I never write reviews because it always seems like a waste of time but this is VERY IMPORTANT if your thinking of dealing with incompetent workers. It has been 2.5 months since my refrigerator has been broken. The refrigerator was broken during the summer months and not a single person seemed to care at greenway home services. We spent over two months of talking on the phone trying to get to the bottom of the problem but no-one wanted to listen or do their jobs. The final straw was on Sept. 28, 2021, I called them and after 3 hours of being on the phone with both HomeServ Memphis and American Home Shield, a report was sent for the part to be finally ordered after being on backorder as they claimed. Magically after the phone calls on Sept. 28, the part showed and would be delivered on Friday Oct. 1. What a coincidence that it would be on backorder for so long and finally arrive after my infuriating call. After the part was received they told me the earliest they could fix my refrigerator was on Oct. 13, 2021 which would make the refrigerator nearly 3 months broken. This type of behavior is completely inexcusable. They never submitted any orders before hand and only keep using the excuse of backorder whenever anything happens. They basically stated that my time does not matter and that I would have to deal with it until they can send a technician out on the 13th to finally fix my fridge. If you are thinking of dealing with both American home Shield or HomeServ Memphis, do yourself a favor and find someone else to fix your things otherwise they will make you wait unreasonable times until you force them to do their jobs and when something finally happens they make you wait even longer. They always talk about how they dont have time to make for a customer but never seem to care about the time they wasted screwing over the customer.

Yall Tech came out to Our home on 07-15-2021. Mr. Richard took care of My husband and I, our sink was molded from top to bottom and he preform an Awesome job on our kitchen sink... I will definitely be recommending my family and friends in the near future!! Thanks

On Tuesday evening I ended up with a flat tire and stuck at the gas station in Olive Branch. I had all three of my children with me with the smallest one being 6 months. A gentleman by the name of Lawrence pulled into the parking lot and offered me help. HE bought a plug for my tire and got it plugged and aired back up so I could get home! He was GENUINELY a life saver!! He was very kind and professional! He really represented you guys in the best way possible!! With people like that working for your company I will gladly make the switch to your company! That gentleman deserves some major acknowledgement for the act of kindness!! He has restored my faith in humanity!! Great job Greenway for hiring such a selfless gentleman!

After initially telling me it would be two weeks to send out a technician, there were able to make an appointment for the next day. The repair technician, Mr. Terry Boyce, arrived in the scheduled appointment window and called before arrival. He was friendly and informative. He quickly diagnosed the problem and performed additional checks on my system. My AC is running well now. Great job!

I WOULD HIGHLY RECOMMEND GREENWAY HOME SERVICES!To my surprise this gentleman, Rob, came to our house (my husband and I) and he knew exactly what was wrong with our 30 yr Whirlpool washing machine. It was something, he claimed, was very simple. I think that he’s just super knowledgeable. He explained exactly what was wrong. He wasn’t afraid for us to look over his shoulder; we just wanted to see what he was doing.you I will recommend everyone I know to Greenway Home Services. THANK YOU ROB! You’re the best!

Bobby saves the day, again. He has serviced our HVAC unit in our 107 year old home before and his efforts have made us Greenway customers for Life!! His attention to detail and willingness to explain what is wrong, what needs to be fixed/replaced, and how to maintain our unit better for the future have not gone unnoticed. When using our home warranty we always request Greenway and have never been disappointed. I’m a tough customer to please and Bobby has me smiling when paying my bill!!

Greenway was sent out by my home warranty to access my faulty AC after another company failed at fixing it. Bobby was the technician that came out, and he was super friendly and helpful. Unfortunately, he had to special order a fan motor which took a little time to get in. He was so kind that he came out on his day off to to fix it when the motor finally came in. Great service and I highly recommend Greenway, and especially Bobby.

Mr. Terry Boyce is the best technician that works forGreenway. He was able to come in listen to what the issue was and correctly fix the A/C units. He definitely gets 5 stars. If you can request a technician he’s the one to have come out. Thank You Mr. Terry. You did an outstanding job.

We had some toilet problems and also plumbing in the rest of the house, nothing drained!!! Dean, had a crew out here asap and made sure this problem was taken care of. They were so professional and courteous. They were also so very friendly. They will be the only company we use in the future.

Bobby saved my life! Yesterday evening I got out of the hospital and came home to a hot house. I have asthma, so spent the night in a room that has a window air conditioner. He was able to get the big unit going, but will have to come back and figure out how to make the wiring more permanent. I liked his attitude and how he kept me posted..

Greenway went above and beyond! One of your service techs, Dean Martin, helped me with a flat tire this morning on his way into work. So grateful for the help and you have a customer for life now! Thank you!

Bobby had been to my house for maintenance before. He was professional AND friendly. I was perfectly comfortable having him come through to manage the thermostat issue. Eric did excellent work as well. I am SO HAPPY with their timed arrival and service!!! 💖🌺💖

A quick thank you to Terrance and Deandre for their work in finishing up the install of our heating and AC. They came out and replaced the faulty thermostat and made sure we had the correct circuit breaker in place for the new AC unit. They are great and I recommend them highly for any Installation of heating and AC systems. They are friendly, professional and capable. Keep up the good work.

Terrence and Andrew came and replaced a furnace and ac unit. They were professional and very hard working. I wanted to write a review to share that hey did a great job and should be commended for their level of quality work and care. My bedrooms temperature feels wonderful and I slept like a baby!

We have used Greenway for many years and they are always very professional. Recently we replaced 2 HVAC units. After a yearly inspection of our old builder grade Freon units, we decided to replace them. Coleman came to our house that same day to give us a price for the new units. He is a great guy, very friendly and knowledgeable. Installation was scheduled for 2 days later. Ron Currie and Terrence Johnson were awesome! They and their team (Dee and Andre) replaced two complete units within a few hours. Ron and Terrence even looked at some other concerns I had and gave me some tips on keeping the new units running at their best. Will be calling them again when needed.

Excellent service! I cannot begin to tell you how appreciative I am of the outstanding (heroic) service I received from the Greenway Team on one of the most frigid days of the year. At 5:30 am (2/16/21) I discovered a break in the water main to my home. Of the nine plumbers I called, three called me back. Greenway was the ONLY service willing to come that morning. The other two told me We just cant run trucks in this weather. Well call you back when the roads clear. AYKM? GW scheduled me between 10-2 and Mr. Martin (Manager) arrived before 11. By 2:30, his repair crew, Keith and Chandler were working the jackhammer. Yes, my meter and line were unfortunately under my driveway. It was an awful cold day. The high was 16, but those guys worked so hard and did not leave until I was flowing again which was almost 7pm that night. So grateful. I have a whole new appreciation for brushing and flushing. Thank you Greenway.

I use Greenway Home Service for maintenance on my Heating and AC maintenance. I needed to reschedule my previous appointment and I got Ms. Alexis on the phone. She was very professional and understanding to my needs and got me all set up.Ok, today was my appointment, and I had the pleasure of having Mr. Larry Eugene service my unit. Mr. Eugene was very professional, thorough and precise. He answered ALL my questions, he explained every step that he performed on my unit where I understood what task he was taking on. I would like to take the time to thank him for his timely arrival after his phone call that he was on his way, his patience, and his friendly nature. Greenway you have invested in a great worker and a job well done Mr. Eugene.

Terry Boyce was the most professional, experienced, and understanding technician to ever visit our home. His kindness and patience in explaining the issue was most appreciated, and his exceptional and thorough work effectively brought our system back online. We would recommend him for anyone in need of HVAC repairs; he presents as a real representative of what is a great team and company.

I have used Greenway Home Services for the last 4 years. They provide such high quality work that I have never felt the need to consider other contractors. I had the pleasure of having Thomas Hann as my latest technician (todays date). I was immediately impressed when he called to tell me that his schedule opened up and could service my call earlier. He was professional, competent, very friendly, and very patient with all my questions. I highly recommend Thomas and Greenway Home Services.

Terry Did a great job. I was called ahead to let me know when he was arriving. He answered all my questions and went through all my options. Very pleasant and professional. Quick and timely. I shall be doing business with Greenway again soon. Very satisfied.

Richard S. was on time and quick about getting the job done. I will definitely use their service in the future. Thanks for the help and respectful manner.

Greenway came out today to perform annual AC maintenance that we get through their VIP program. Larry, the technician, let me know when he would be arriving and was true to his word. He was friendly, professional and thorough. Evidently the filters on our units in the attic are very tricky to clean, and he handled the situation with good humor even though the cleaning took longer than average. Thank you to Larry and Greenway!

I absolutely love Greenway Services. They are a great company. They take time out to solve problems and make sure everything is right before they leave. Lawrence Taylor came to my home was very concerned and couldn’t believe I had been living in such hot circumstances. He came in and went right to work to get my issue solved. It was ver much appreciated and I thank him for that. He definitely gets five stars in my book!!

I was without air a few days but when Eric the service technician showed up he was friendly and professional. He found the problem in no time. He repaired what he could which got the air back to working and then explained in language that I could understand of what the next steps would be. I am very glad that he was able to help me even if it might be just a temporary fix.

Terry and Nathan came out today and did an excellent job. They were very professional, thorough in their inspection and detailed in their explanation. They also gave recommendations that I havent heard prior to them coming out. Great job!

I called Greenway to service my zoned HVAC system that was not functioning properly. Billy Flynn was beyond professional and took the time and care to make sure the job was done right. Because of that great interaction I called Greenway back to clean my dryer vent and swap the dryer door around. Again, I was not disappointed with the level of service I received. In both cases it proved to be much faster and cost effective than dealing with my home warranty company.

Our technician Rob did a great job. He went above and beyond to repair our refrigerator door. It was a surprisingly complex fix and he made certain it was done right, even though it meant extending his work day (on a Friday afternoon, no less.) He was extremely knowledgeable, patient, and pleasant. Thanks, Rob!

Mr. Terry Boyce was a lifesaver. His knowledge, skills, and professionalism allowed some comfort after 7 days of my A/C not working. Mr. Boyce is an asset to Greenway Home Services. Thank you sir, nothing worst than not having A/C in Memphis heat.

Bobby and Andrew came out today to do my AC maintenance. I wanted to do this review and let you know what 5 STAR employees you have. They did such a through job. They were courteous and very informative . Thank you Bobby and Andrew. I will be requesting you for ALL my maintenance.

As usual, I got impeccable service from the technician. It was a new tech that came today however I could not have asked for better service. I specify Greenway for all of my service including when I am using AHS. This gentleman was excellent! He was on time and very conscientious about his work. He was a pleasure to have at our home. Thanks again Greenway. This employee deserves a 10. But since the scale is 5 tops, I will give him a 5++++++. Thank you.

I have 2 units that were under greenway warranty and one of them was failing. I called on a Sunday and the next day Marquette showed up even though it was after hours and at night. He cared enough to make sure to fit us in and gave us the option of coming that evening or the next day. It was hot in the house so I asked for a visit even though it was getting late. Marquette was able to diagnose the issue and shortly thereafter get us back cool again until the part arrives in a few days. Having owned multiple homes Ive had plenty of companies and technicians out to service AC units. Ive never had someone who was as thorough with their explanation and as detailed as Marquette was. Many thanks to Marquette for going above and beyond to take care of Greenway customers. They should have him lead classes on the customer experience.

Terry B. and Adam were very professional and provided a honest assessment. Their inspection showed me the problem areas and suggested an affordable options to correct the problematic area.. Thank you so much!So if everyone is having any issues with your home’s duct system, thermostat, etc contact Greenway.. Terry B. and Adam are very helpful and hassle free..

Terry Boyce was my technician, he’s very professional and knowledgeable! He explained everything to us and made recommendations for upkeep. Great service technician, he’s a asset to Green Way!Chandra M.

Our air conditioning unit was making a loud noise. Mr. Terry Boyce came through and diagnosed the issue immediately. He explained the problem and how to resolve it thoroughly. He also explained other things to be aware of as it pertains to my unit as it is an older unit. I appreciate the attention to details and the advice concerning the unit. This was grade A customer service and would recommend Greenway and Terry anytime.

We use Greenway Home Services anytime we have an problem with our AC. Our service technician, Pip, was great. He arrived on time and was very diligent about making sure our system was up and running again very quickly. I highly recommend this company for anyone having issues with their home.

Ive had a really rough time dealing with Greenway and their customer service reps, but let me tell you Dean is THE BEST. He will go out of his way to make sure you are taken care of. Dean did everything in his power to make me feel cared for and taken care of. He resolved the issues I had and just made me feel like I was the most important customer he ever had. I cant say enough about how grateful I am for him and his work. Thank you thank you, Dean! If you work with Greenway and Dean shows up to help with your plumbing, hell get it done.

Mr. Barney was very Sweet and Professional, he came to my door with a smile ( even though he wore a mask i could tell by his voice and eyes) even before entering my home he put on shoe covers how Awesome is that!!! While at my home he was very quite while working being i was on the phone and once he finished he Triple checked his work then I went over to try things out! Thank You so much Mr. Barney for even coming out with all the snow on the roads!!! Job Well Done.!

This company is the best! We needed a simple toilet repair which requires a special tool that we did not have! Our technician Ethan was the best! Professional and got the job done quick! We have used Greenway for years for our heating and ac service. So if you want a reliable company call them!

Water heater started leaking on us, so we called up Greenway. Uriel came out and tried to fix it, but it was busted. Needed to be replaced. A couple days later, Chandler and Andrew came to install the new one. Very professional and polite, all of them. We will definitely keep using this company.

The Techs are nice and friendly, but they have been out 4 times already and fixing to be the 5th (only because my home warranty dispatched them). This has been an ongoing issue for more than 5 months now. Parts were on back order at one point, in which I called to get an ETA status, of course no one ever called me back. The lack of Communication from the office is (to be nice) RIDICULOUS. The 4 hour time frame is pathetic. Give me a 30 min notice that way Im not continually missing work because of the incompetence of the Company.I wouldnt pay these clowns to water my lawn!!!!!!!!!!!!!!!

Mr. Pernell provided excellent service. After thoroughly reviewing the job he was to do, he explained it to me and told me what to expect on the next visit. On the second visit, there was an issue with repair. He showed me the problem and said that his office will ensure issue will be resolved in 2 days. On the third day he came back and worked on the problem until it resolved. Mr. Pernell paid attention to the task at hand and always let me know that Greenway will get the job done. I am truly grateful for his service and professionalism. Thank you Greenway for a dynamic technician.

I have used Greenway a number of times.I always ask for Joel Mc. He is always prompt and professional. His product knowledge is amazing along with his skills. He has worked on all of our appliances and always exceeded expectations.

Came to repair HVAC unit. Slightly annoying it was a 2 step process - first a tech came out to assess, then they sent their estimator/salesperson to walk through findings with me and try to upsell. Estimator/salesperson Linzey said he ordered a new compressor which would take 7-10 days and they would call when arrive (not ideal in the Memphis heat but I understand). I called them 11 days later to check on this - and they hadnt ordered the part!!! To add insult to injury, they are entirely unapologetic and the only person willing to speak with me to understand what is happening is the main person who answers the phone, not anyone who worked on my job to understand if there is some other kind of issue or what happened!! Wouldnt use again.

Terence was our service person today. He was very professional and knowledgeable. He quickly diagnosed and treated the problem. He was user friendly and very helpful. He was a joy to work with.

Very delayed on sharing this, but it definitely deserves mentioning. On 6-27, we found out our condensation line was clogged and causing a leak in our downstairs neighbors condo. This was a Sunday. I called Greenway. They had a technician there in less than 2 hours. I believe his name was Curtis Chipman. He assessed and fixed the problem in about 45 minutes. He was great. Very professional. I appreciate that Greenway and their technician helped us on a very hot day in a VERY SHORT amount of time. No extra charges for the weekend, he had the parts he needed on hand and fixed us so that we could run the air again.

Darrell and Nathan came out with a 15 minute call before coming. Immediately went to work and repaired our refrigerator. They were very thorough and knowledgeable. Refrigerator is running and will take awhile to cool down to operating temperature. Thanks for courteous technicians.

Terrance came and installed my HVAC and he was excellent! He was so nice and did a really great job installing everything! My AC unit is on the roof and that didnt phase him at all! Had to get a crane and everything. Im thankful for Terrance and his excellent work!

Thanks Kayla for scheduling my appointment (heating issue) today! I would also like to thank Bobby & Lawrence for their professionalism. They were genuinely concerned about my issue and praise God their knowledge, relative to my system, enabled them to fix the problem. I have GOOD heat throughout my home. Thanks again for EVERYTHING!

Terry Boyce came out and immediately knew what was going on with my A/C unit even when I forgot! He was efficient, already prepared with the parts needed and was courteous enough to talk to me concerning our shared hometown of Chicago!!!! Greenway ...... CONGRATULATIONS ON THE HIRE YOU GUYS MADE WITH THIS GUY!!!!

My a/c quit working and Zach was able to fix the issue the same day. He was professional, came in with shoe covers and face mask, friendly, and efficient. I will call them again for any appliance, hvac or plumbing issues. Great technicians!

I have been trying to get my Viking oven fixed for the last 9 months. Joel was the 3rd technician to come look at my oven, and he was like a freaking savage, attacking the problem until it was good and dead and fixed. He made sure the right parts were installed on my oven, and went over the wiring with a fine tooth comb until he found the issue. As of today, my oven is finally fixed, Im ecstatic, and I cant sing Joels praises enough. Seriously. Give the man a bonus and a raise!!!

Bobby and Andrew did an awesome job. They were quick, professional, and answered my questions about the A/C and the issue. I would recommend and I will use the company again! Thanks Bobby and Andrew!!!

Bobby repaired my heater, he had to order a part. Came out today and installed part. I definitely recommend him as he is professional, clean cut and very helpful. Thanks Greenway for being so awesome!

Lawrence Taylor, very kind and outgoing young man great service. Need more people with that attitude keep it up Lawrence you will go a long way in life thanks

Eric came to our house after Greenway professionally handled initial diagnosis of bad AC compressor, ordering of one, and promptly calling us for an appt. to install it. Eric did a professional job and knew what he was doing very well. We appreciate the professional services of Greenway and will continue to use them! Thanks Greenway and Eric!

Sent by American Homeshield. Tech tried to claim that the damage was due to a power surge which is impossible because we have whole house surge protection. He also claimed that the board was fried but he never pulled the board to examine it. Unknowledgeable technicians that will try to upsell you on their own service plans.

Larry Eugene came to our house today to service our Trane AC unit (which we bought from Greenway). We bought the VIP service which includes 2 cleanings/ tune ups per year. Our AC is blasting cold air and we are ready for sweltering Memphis Sumer days. Larry was super cool and we really enjoyed talking with him. He paid special attention to details and our AC unit is sparkling clean inside and out. We love Greenway!

Terence completed my AC maintenance service very efficiently. He was professional noticing I had carpet he immediately put on shoe covering before entering my home. Upon leaving he explained what he did and answered my questions. All and all he was efficient and professional.

I was in dire need of plumbing service during the worsts winter storm ever in Memphis Tennessee. Kayla, Josh and Dean were very kind and courteous. I appreciate them understanding my needs and despite of one of the busiest times ever, they were never reluctant in reassuring me that they were committed to taking care of my familys needs. And the delivered! Thanks guys!!!

Called Greenway Home Services today 2/15/2021 approx 2:20 pm to report both furnaces were not working, temperature inside house 59* and that there was a disabled individual that could not be without heat. Temp outside 12 * and 8 inches of snow on the ground. Greenway was very responsive and got here within 2 hours. Greenway was able to get one of the furnaces running and the other unit needed a part that was ordered. Bobby and Lawrence were very professional and kept me informed!! Thank you Greenway, for getting the heat back on !!

I was very pleased with the plumbing work Uriel Lopez did for us. Our toilets and bathtubs backed up and were not flushing or draining. The entire house smelled awful. Uriel explained everything he was doing in a concise and professional way. When he was finished with the work he cleaned up and went above and beyond to clear the gunk that came out of the drains. I would most definitely recommend the company and him in particular.

Going on 9 days now since our A/C went out and we are waiting on Greenway to fix the issue. Our home warranty company American Home Shield assigned them to our claim. The first tech who came out was Marquette and he was very nice, informed us that he could not find the source of the leak and recommended the unit be replaced because its 21 years old, the original unit when the house was built. Well he left that day without doing anything and said a project manager would call to set an appt. He did and came out, only to tell us AHS is forcing them to diagnose a problem to fix, so they can get out of replacing the unit. Then he has the nerve to recommend and provide quotes for a total A/C unit replacement, financed through them. So the unit does need to be replaced, but both AHS and Greenway are too shady to do the right thing. I will look into getting my entire system replaced soon, but I will never do it through Greenway. I will use literally anyone else. Not after sitting without A/C for two weeks while a part is on back order and no one really seems to care if we live or die during a heat advisory in Memphis with no air. I have very little faith in Greenway, but I hope they at least get our evaporator coil replaced like they said they would. Oh, weve also tried to call the project manager who came out, he hasnt bothered to return any of the calls. The only person who has actually been helpful is the lady who answers the phone when you call their office. Shes the only one who has provided any updates or information this whole time.

I was told the technician would arrive between 12p-5p when I called on 5/20/21 to schedule my appointment which is also the afternoon my a/c stopped working. Myself and family been waiting on this day 5/24/21(we have fans all over to keep from sweating bullets until Monday & the temperature has been super hot outside). We called 5 times to ask the status of the technician closer to the time the tech “suppose” to arrive. The money was taken from my wife’s account on yesterday through our home warranty. We were told the tech was 5 calls ahead, etc. Its past 5 & tech still hasn’t arrived! We’ve been super patient, but this is ridiculous!!! To be honest, I feel like the tech is taking their time on PURPOSE!!! You guys should check in on your employees throughout the day. There’s noooo possible way the tech is this SLOW!!!!!

Larry the service rep was very thorough a very pleasant personality with a caring attitude. very pleased with him. Barney his trainer also very likeable

I had to get my HVAC system replaced. They did an amazing job from start to finished.

Joel and Dathen were excellent at repairing our Kitchen Aid Double Oven. Were quick to find the problem and now we have a new oven. Very Satisfied with their Expertise, Knowledge and Wonderful Customer Service.

Terry B. from Greenway serviced my ac/heating unit & I’m 100% satisfied. He’s professional, knowledgeable, & friendly. I highly recommend.

Richard S was an EXCELLENT technician! Professional, friendly, efficient and overall great customer service!

I heard a loud noise and breaking glass I ran to my kitchen and found that my wine rack had fallen off the wall and there was water pouring from my ceiling into my laundry room. I ran upstairs and there was water flooding my attic floor. I managed to turn off the water. I called Greenway and the representative said that someone would come in 2 hours. They came in 1 hour. It turned out to be a broken water pipe behind the water heater. They even went to the store for supplies in this horrible weather. They completed the repair and it was very reasonable. I was shocked to find out that one of the workers was a company CEO. He said they were very busy and needed help. I was very impressed with how dedicated they were to servicing their customers. I would recommend this company to anyone.

Had to upgrade heating and air system Jason Whisenhunt, Alex Balle, and Ryan were my technicians who performed the installation. They were very professional and courteous, they worked very hard to get the job done. Also the follow up was outstanding. Jason made sure I was satisfied with the work. Thank you to everyone that made this a pleasurable experience.

My AC has been out since early July now, its late July - Greenway visited three times. The first time they attempted repair and told us the AC compressor coil was shot -- this was never reported to American Home Service. The second time they came out, they tried to sell us a $10K five ton AC unit -- which we do need but again, not through AHS. After complaining to AHS, they came out a third time to write the report they should have written on the first visit -- that was on a Wednesday. Its now Monday and Greenway still has not provided AHS that report. Im not sure if theyre just incompetent or scammers but they are not good.

Bobby and Andrew were very knowledgeable and experienced. They solved the issues and were friendly and answered all the questions. Would highly recommend them and will use their service again if needed.

Terry and Nathaniel were awesome!, They contacted me ahead of time to let me know they were on the way. Once they arrived and assessed my unit they kept me informed of what they were doing. Also they made suggestions of the steps I need to think about moving forward regarding my unit. Thank you Terry and Nathanel😊

Greenway Home Services-Memphis fixed my dishwasher, Im very satisfied with the service that Mr. Rob provided. He was very respectful, professional, and responsive, while giving good quality service to my dishwasher.

Joel mcgoldrick has been servicing us for 8 years and always gives amazing top notch service. Hes the best and most professional technician. Great job .

I’ve used Greenway for many years and have had several outstanding technicians for both plumbing and HVAC issues. Today, Pip earned a spot on my outstanding list. He was timely, effective and professional but also comfortable and easy to talk to. While quickly and efficiently addressing and repairing my HVAC problem, he still found time to talk to me about things he could see I loved….dogs and cats. He offered me suggestions I’d not heard before about how to maintain my HVAC system. He did a thorough job at a reasonable price and he reminded me that I much prefer a locally owned business to a national chain. Thank you, Pip; my husband and I will sleep with an arctic chill tonight!

I had an issue with my furnace and Greenway was able to come out within 24 hours. Bobby was extremely professional and informative. He quickly resolved my issue and provided a solution/quote for other work I am considering. I would highly recommend Greenway and Bobby specifically.

Bobby was very professional and up front about everything. My evaporator has to thaw and will definitely have Bobby back to fix it. Would definitely call Bobby at Greenway for services.

My boyfriend and I recently had a new system installed by Greenway. Unfortunately we’ve had problems almost from day one, sometimes it would work other times it wouldn’t do anything. We’d call, they’d send someone out each time claiming to have found the problem, finally it just quit working all together. We called and this time Billy F was the technician that came out. Very different experience Billy is very professional he listened as we expressed our frustration with Greenway and acknowledged he’d be just as frustrated. He shared how long he had been doing this type work, what his role at Greenway is and if at anytime we had questions he’d be happy to stop and answer them. He assured us before he left our system would be diagnosed properly with a solution. I want go into detail but want to thank Greenway for sending Billy, he was able to repair our system while here. Still working perfectly 👍🏼😁Lisa V

My A/C wasn’t cooling so I called the warranty company and they assigned Greenway Home Services to fix the issue. They said I need a coil without conducting a leak test. The project manager came out and told me what the cost would be to replace the coil, I agreed to the price and the they came out and replaced my coil. After two days the unit was still not cooling and doing the same thing it was doing prior to the coil being replaced. I called them back but now they it’s something else. This is the reason I’m writing the review: The price the project manager quoted me was not the price I paid to the technician. I called the project manager and he said “the increase could have been the cost of the permit or something else.” So I asked him and numerous calls to the installation supervisor for a itemized list of the services I paid for and the assured me I they would send the list. Well is has been a couple of weeks and I have yet to receive the cost break down of the services Greenway provided.

A/C went out. Technician Terry Boyce explained the situation clearly and repaired the unit. Grateful for his work.

Terence was our service technician. He was very polite and professional. He came out to do a service check on the AC units to make sure they were ready for the upcoming season. He is a 5 star professional.

Jason W and Alex V were professional, on time, and a pleasure to have help. Hope to have them help out again.

Greenway Home Services was Excellent. We had Terrance as our technician and he was polite, courteous, very professional and so knowledgeable.Thank you Greenway for hiring super professionals like Terrance.

Lawrence from Greenway came out and did a fabulous job repairing my unit. Lightening struck my unit. He knew exactly what to do and had it repaired in minutes. Lawrence was polite, respectful, and kind. Thanks!

Terry Boyce was very helpful and courteous. Did a great job explaining our options. Very professional and seemed dedicated to both his job and resolving our issue

Rob came in today and knew right away what the issue was before even opening up the dryer. The part was in his truck and my dryer was fixed. Thanks for the great service.

Our service technician Rob was both friendly and knowledgeable. He quickly and efficiently diagnosed the problem with our icemaker and replaced it. Thank you again Rob for all your help!

Lawrence is very honest and knowledgeable. He took his time to explain our system to us. We will definitely use this service again.

They have been very responsive and worked diligently to make sure unit was working properly. Terry and Larry came out to address problem with air conditioner and both were 5 star employees. Went beyond to make sure the problem was found quickly and worked to correct it.

Bobby came to my house for regular maintenance. He called to let me know he was on the way. He was punctual, professional & very patient with me. He not only did what he came to do. But, he also explained to me in detail what he found & provided some suggestions to help improve my system. Hes welcome back anytime.

Quinton and Lawrence were both professional and friendly. Quinton cleaned the AC unit and then Lawrence was able to replace the malfunctioning part at another time. Both appointments were made at my convenience, they both called before they arrived and worked quickly and efficiently.

Bobby and Lawrence are totally awesome!! They are very knowledgeable, courteous, and got the job done in below freezing weather (and it was snowing!!) I recommend that you ask for those two guys specifically to service your HVAC unit! I am EXTREMELY impressed! They are a true representation of great customer service! Wonderful job!!!!

Great, technician Terrance was very professional and very knowledgeable about the heating unit. He performed a couple of test and was able to pin point exactly what the problem was. He had the part on hand and was able to get the unit back to normal in no time. Thanks for coming out in the snow and 16 degree weather. Very professional.

Mr. Terry Boyce was very knowledgable, relational, and full of great character. Not only did he provide a solution, but he took great care and time to explain very thoroughly to me how to avoid any casualties that could occur in the future. Because of Mr. Boyce, I have more confidence in Greenway Home Services and will recommend the company to others.

Our service person, Terry Boyce was very professional. He repaired our broken air conditioning unit promptly and provided excellent service.

Mr. Terry Boyce was the assigned technician, from Greenway Home Services, per my work order to AHS. He called and said that he would arrive in about 20 minutes and actually arrived in less time. He went directly to work, diagnosed and solved the problem. Thus, my entire Saturday wasn’t ruined! Mr. Boyce was very professional and followed COVID protocol. It was one of the best experiences that I have had, with Greenway Home Services. Kudos to Mr. Boyce👍🏽

Had Terry Boyce dispatched to our home under American Home Shield Service Request for our downstairs AC unit. Terry was thorough is his diagnosis of the problem being a worn ground wire that was shorting the unit. Wrapped the wire in tape in the area and was good to go. Great job TERRY!