Good place to pay on internet bill. Its the closest store 🏪 to go to from the downtown area

The lady who was helping me, Brieanna, was on her personal cell phone having a conversation while she was supposed to be assisting me. Very poor customer service on her part, otherwise it was a quick visit

I got waited on right away they gave me everything I need I went in there 5 minutes great experience I didnt want to drive that far but I went on anyway

Thank you so much for helping us and the good service Ms.Gwen is the best service in xfinity and I wish her all the best 👍

People are helpful but the service sure sucks it has only works half of time the installation guy was hot but my husband had to help him to do his job lol

I truly don’t know how there isn’t a huge lawsuit in the Memphis area against xfinity. There are constant outages, making it impossible for someone to work from home. I’ve updated my modem, had countless techs come to my house, and have yet to find a reliable solution. Surprisingly, you can get in touch with their customer service pretty easily now, which is definitely an improvement. But since their lines are down constantly and they experience numerous outages a month, even kind customer service can’t help you. You are just out of luck until they’re able to get their equipment back up…which takes hours. Unfortunately Xfinity is the only provider in my area. I call AT&T monthly to see if they’ll bring fiber to my neighborhood so I can switch.

What a scam. Sent a tech out because when I moved in the internet wouldnt work. Told me if the issue was outside, I wouldnt be charged. Issue was outside, I still got charged $100. Basically, I paid to have it turned on outside. Speed is never what they claim. Always slow. You know its bad when Netflix buffers. Not impressed by these scammers.

I received excellent service, however the phone displays were unavailable at the I went.

This place has hilariously bad service (Highland Location). It’s honestly laughable how poorly managed this particular store is.For starters, The phone number doesn’t work. It’s disconnected. So you can’t call in, period.I walked in to pick up a router I had ordered to begin my service as a brand new customer. This should be as easy as to walk in, and them hand you a router, right? Wrong. They make you wait for 30-50 minutes because there’s 9 people ahead of me? That’s fine. I understand waiting my turn. But there are People are strung out across the store just waiting. Wouldn’t it be as simple as to package what they had ordered online once they get the order?I really hope that Memphis gets something besides xfinity because they have NEVER cut it. Absolutely piss poor.

They need a phone number. There 800 number is always staffed without people literally unable to answer questions. They don’t provide the training necessary for them to do so.

There needs to be a class action lawsuit against xfinity in Memphis. They service provided is complete trash

The customer service was great we upgraded our internet and moved it to a different house and it only took 10 minutes we thought it would take an hour at least.

The Xfinity staffers were all pleasant, neat and professional. I hadnt visited the Poplar Plaza location in many years and I must admit I was impressed. The staff followed CDC protocol with social distancing and masks.

Easy in and out, did not have to wait long

The people there were nice and professional. Didnt have to wait no move a few second after I signed in. Thank you for being professional Xfinity Store Staff.

3 months, 20+hrs on the phone, a visit in person, and STILL getting billed for my old address that I TRANSFERRED services from. The lady in person didnt have the ability to disconnect the address, so Im not sure what the point of even them being in the store is if they just put in a ticket the same as the ineffective people on the phone have been doing for months. About to dispute with my credit card and just let them deal with comcast as clearly Im not getting anywhere. Thought comcast had improved, but no, still awful

The people there were very nice and helpful

Customer representative was very helpful and energetic and kept a smile on her face

Customer service representatives were very friendly, professional, knowledgeable and helpful. This is location is the best location.

The man that waited on me was very nice .

My internet connection. I can only say Xfinity you got my business. I can add up all my bills because I know how much my bills are going to be. Prices change no. I like that.😊Thanks Xfinity😊

CLOSED DOWN! Called the phone number, its disconnected. So I was like let me call customer service and get the new number.Called, lady INSISTED that they are open and she has no idea why their phone isnt working. Drove here to find out they are indeed closed (boarded up) and even the customer service people do not know how to do their jobs. BEWARE SHOPPING WITH THEM

Service at the store was clean and professional; however there is no way to properly chastise Xfinity for shoddy account handling practices. When anyone with minimal info can have your account disconnected, it does not bode well for customer retention.

Ive been with Xfinity for several years it is a great company and service stupendous would love to have a cell phone with Xfinity I think overall theyre the best cell phone providers they have good customer service

Nice and clean. Hard to get out of into traffic. Fast easy service.

Phenomenal service! Mrs. Octavia Thornton provided excellent service and promotional offers!

There was a line, but I think it was for activating service. I just needed a modem, so they took my phone number so I could sit in my car til they were ready. Aces in my book. I did wait 20 mins or so, but was much nicer to sit listening to music than standing in line. The lady helping me was super nice, understood what I needed and HOOKED ME UP!

They closed the location in West Memphis. Now I have to travel to Memphis not the mention there is only 1 bridge open. Unacceptable!

People here are helpful and courteous

Okay - so maybe Im not being fair - the folks working the store were attentive & friendly. I just cant bring myself to rate anything Comcast related more than one star. Comcast is an awful company that threatens the Internet, gouges its customers and provides a substandard product while mooching off the people and their commons & rights of way. Comcast the company are the real corporate welfare queens.

Gave me a mask. Very friendly and helpful.

800 mbps = **$131+.** after all the hidden costs before temporary promotions. 400mbps is $121. They force package deals to get their TV bundles.There a predictable 5 to 3 second lag spike every 15 minutes. Likely a server interrupt of some sort. This interrupts Netflix, Youtube, as well as gaming. (Yes, I monitored it. Formatted hard drive. Fresh install of windows)Unfortunately they have no completion in my area and the company knows it.AT&T needs to come in because this is a monopoly gouging their customers.

They did a great job helping me re sign into my account and get the correct information and I get amazingly fast internet for less than $100 a month! Ive had them for more than a year now and I am still loving their service everyday.

Very quick and professional visit, and my internet has been great!

In-and-out good customer service

Quick Bill Payment. Nice People and Services

Very busy due to keeping the store safe due to covid. Had a hard time the 2and time I went, Went back a 3rd time and everything worked out fine. Heard alot of complaints from other customers.

Customer service representatives are nice and knowledgeable but three blind mice have more business sense than this company.

There was a line when I arrived however the wait was not long. Very professional and prompt with service! Safe as well, they will have you standing 6ft apart from others!

Would not accept my immunization card. Will shop elsewhere.

Just a small experience, but the person wasnt very friendly. Had to make another 50. deposit cause the payment was made with my mothers card.

It was my 1st time being there it was a long line at 1st but as soon as I got in the inside the process moved very quickly 😀. The associates was very courteous

The wait to get inside the building so i could pick up my Starter Kit took hours! Luckily i has a chair in my car. Just wish i had a heavier jacket in my car, as well!Then the 20 min instillation took hours, but I now have internet, antenna tv, and Roku, so im good!

It was good bringing items back that was sent to my house cause I had already had picked up my items that Saturday but yes they was very nice

The worst! They schedule me and appointment for the next day and I still have wait outside in line. After an hour I asked how long I had to wait and she told my name is not the list🤬 so I been waiting 2 hours for nothing. And still aint been seen

Very helpful and nice

Comcast not only charge too much you never know what fees are going to be on your bill from one month to the next. Ive been charged for services I didnt get and double charged up before. I would rather read a book than ever deal with Comcast again.

The style was helpful and friendly

Got notification from Xfinity that my equipment from them was outdated & I needed to bring my old equipment in to receive the new & updated versions.I did. Got home found out the equipment didnt work plus parts were missing. Called Xfinity. After many frustrating tries with call drops & telling robot I needed to speak with a rep I finally got someone on the phone. Found out the equipment I received was OLD. Then was told if an Xfinity repair person came out to install the old equipment with parts that were needed the cost would be $70. The rep, Ms Ellie was fantastic in helping assess my situation & understanding my frustration, said she could send me the new equipment but it would take possibly a few days. Now Im without cable(this is day 2). Maybe I need a new Cable company??

Helpful but expensive

They were only letting 5 customers in at a time for social distancing purposes which I had no problem with. The line outside was looking long...my problem was look like their werent enough service reps

Someone met me at the door took my remote and brought a new one back to the door and gave it to me. I never went inside store.

The people where very nice

The wait was a little longer than normal but handle very professionally.

Very friendly and helpful! Younger girl who helped us was wonderful!

Staff moved everyone through the line as quickly as possible even with the covid-19 requirements I was there for less than 20 minutes.

I arrived to get a new modem and did not even have to enter the store. An employee took my modem and handed me a new one.

Had to stand outside however it was fast within 5 minutes

Failed to meet the needs of customer in a considerate manner

FYI. I Was there 3 hrs, then told to call new Samsung. Its an A51 ph 30 days?, I was TOLD it was a phone issue it wont accept mms/sms from an iPhone. Terrible service.

Long wait times. Unless you have a appointment

Very nice lady and quick

Instead of being out en like every other Comcast story while we have snow they close and lie to they customers like they out there fix on the problem made us wait a week for them to come out and fix it, and we still waiting app say it will be back on this Sunday said that twice but nothing and I know people who work for them and they said they off! Smh

They, helped me the best they could,my money order is some where between the USPS and COMCAST, Iam at a lost😰

Clerk was nonchalant about helping me. When I left I still had the problem I went in with.

I recently moved, and requested a technician come out to set up my internet. When he came out, he said that he wouldnt be able to because there were tree branches on my telephone pole. I talked to xfinity about it, and they said they would have my account on hold until I gave them a call to come back out. Once I had the branches removed, I gave them a call to come back out. After waiting for a couple of weeks, my account is charged for an additional month. I give xfinity a call because not only is my account supposed to be on hold, but no one has come out to fix my internet and I am unable to use it. They said they would backtrack it for the month I havent been able to use. A few weeks later and still no one has come so I give them another call. Now they say they cant send anyone out until the balance is paid, but there shouldnt be a balance of it was backtracked and put on hold. They claim to have backtracked it again and will send someone out. This happens again before I finally just decide to cancel the service all together. They customer service and whoever else is clearly just a waste of time.

The line needs to be better organized. It shouldn’t take all day to return some equipment I feel a lot of people are using COVID as an excuse to no do their job. There should be different lines for different things.

I don’t know how to emphasize this enough: DO NOT use xfinity internet. Check AT&T coverage in your area. You may get a lower megabyte per second service but they will instantly help you and come out the same day or next day at the latest to fix an issue. Xfinity interferes with the internet access intentionally to try and “up sell” customers. They also do this if you try to use a 3rd party router. Do some light research with the FCC and BBB they have been consistently rated one of and the worst company in the COUNTRY when measuring customer service. Look up how to file a complaint with the FCC if you are a current customer. I put mine in today. AT&T is the way to go especially in Memphis. You can buy WiFi signal extenders that fix lower megabyte rates to supplement the difference in Comcast / Xfinity. They literally do not care. I’ve even been “hung up” on by a chat bit on their website. Which I’ve never experienced from any customer service bot from any company in my 27 years on earth. I didn’t believe the horror stories and it worked for a period but they just HORRIBLE. I never realized the gravity of the situation until it happened to me. With COVID internet is even more essential than ever and they refuse to service customers. This will cause them heartache and massive loss at least in my area as AT&T adds more fiber optic connections each month making Comcast the slowest option offering no advantage over att. Check if you have fiber optic internet in your area and cancel xfinity the minute you do. Xfinity has been the worst experience as a customer I’ve had in my life across any service type. It’s almost unbelievable most of the time how terribly they treat people. All we can hope for is fiber to get to our neighborhood soon. Then they’ll be a bankrupted segment of their business. Buyer and customer BEWARE.

The kind of money you pay for monthly service you have to line up like cattle outside to be served.

Hoodwinked!I have an account with another internet provider but received information from Xfinity that GIGABIT SPEED 100MB is now available in my area! It would be nice to have more bandwidth, so I researched online for a few days and decided to make the switch to Xfinity (100MB + Preferred 200+TV).I prefer to speak face-to-face so I canceled my virtual cart and headed to the store on Poplar/Highland.GOOD:+ Clean Store; Like-new appearance; Good presentation inside+ Social Distance -limited customers inside, face coverings, plexiglass partitions, enforced 6’ separation in the line outside of the store, etc.+ Friendly Workers+Knowledgeable Staff+Products -like 100MB Internet SpeedNOT GOOD:-Their SALES TECHNIQUE was very “shady” and made me feel like they couldn’t be trusted.(1) Three of their employees helped helped me (together). Why? Was 1 or 2 of them training? Being evaluated? At times it felt like they wanted to intimidate me to choose an option. I knew exactly what I wanted when I arrived there.(2) Trust. In his presentation, there was a very quick mention that since I am the first on my street to get Xfinity, I would have to pay an additional $80.00. WAIT! WHAT? I received notice that this was available to me now? So I asked him to explain and if he would ask about waiving the connection fee. He agreed and so we continued. But he never did and appeared to have no intention of really doing so. They ran a credit check, set up an account, etc. I was in the final stages of the sale & I kept asking him if he was going to ask a manager about the fee. His last statement was that he would see about it later, after the sale, so I felt I had to leave. Why would he lie about this to get the sale? I likely would have agreed. Why would the other 2 associates not do or say otherwise? This behavior would lead me to believe this is the common practice with Xfinity.(3) During my time there he would keep going back to asking me questions about the kind of shows that I watch. I already told him when we first introduced ourselves. I already knew what package I wanted (Preferred 200+). Was he trying to get me to purchase addition channels? Was he trying to build report by small-talk? Was he trying to change the subject and have me forget the request to waive the $80 fee? I don’t know, but it was wasting our time.Also: Expect the typical Nickle & Dime fees (like most ISPs) TV fees, DVR fee, Modem/Router rental, etc.I am interested in their product, but I’m very disappointed in their team.

The employee was very kind. She explained things to me and was knowledgeable about the products.

They told us over phone to return the non working modom at store or mail back. We went to store, stood in line to then find out they dont accept back there pre paid modoms at the store. This is the 4th one they mailed us that didnt work. Need to do better yall.

Very slow it take almost all day just to get phone service. Worker seem like dont know what to do have to ask each others every time I go there. 1st time toke 4 hours get services. 2nd time I was returned the phone took 4 more hours. I had to miss work just to get my phone services right.

Great Customer Service!

Beware...after an hour, i still hadnt made it inside! Protocol now is standing outside, or sitting in your car until your number is called. They must be woefully understaffed.

Clean and quick

Fast service, friendly and know products

Costumer service was Top notch. Professional and courteous individuals

Great over all experience.

Too slow there digital dont work

My issue was not resolved

I love this place..the service is amazing the employees are so friendly

Great customer service

Fast n great service

The line to wait extends outside, so if its cold, you might want to postpone your visit.

The security guard who was on duty around noon on Thursday the 22nd of January was extremely rude and disrespectful. The tone of voice and body language plays a major part in the delivery of your message. I would rather travel 30 miles out before I visit this location again.

Its actually an AT&T store.

So Ive had my WiFi connected to a broken pole for 4 months now, they finally show up.. And disconnected my WiFi but hooked everyone elses back up. Then said they would be back to fix it that afternoon.. So 3 days later.. Still nothing

Right now you gotta wait in line for a while but try to make an appointment so you dont have to wait

Kimberly Blocker was a sweetheart and she was very helpful!

Great staff and a Good group of people

I was assisted as soon as I walked through the door. Their customer service is excellent! I had bugeted 45 minutes to an hour to have my trade-in modem and xfinty upgrade completed; it took ten minutes from start to finish. I walked away with a smaller bill and better service. Awesomeness! Only a four out of five because, its Comcast--its them or something lessor.

They were busy and still got to me quickly. Victor Brown helped me was so nice! I recommend him to anyone going there.

Xfinity is lucky to have good employees.Harry was helpful. He came got the equipment out of my car and checkout less 5 minutes. Appreciate his helpfulness and cheerful attitude.Grace and peace....

Awful place, awful customer service. Couldnt explain why my bill was jacked up by $40 told me I just need to accept it.

I went to this location both morning and later toward closing. I noticed in the morning the employees were more professional and nice. But my evening experience was not as great.The employees were more into themselves than the customers. They were carrying on personal work place chit chat and having a field day it seems.I get it, the end of the day is the best part, but any given time, you have one or two customers even, show the customer(s) respect and execute a business experience for them as well. Just my thoughts.

It’s a lot easier to get things done here than over the phone. I’ve been three times and was out in less that 15 mins. Two of the three times they solved the problem with my equipment (by replacing it with brand new equipment). In my observations, most delays came from unprepared customers not slow staff.

Not good at all ..I was here to pick up a box .the line was super long and it was very slow..never been here...and I was thinking Im just here to pick the box up and leave but no...Terrible waiting time

I cant give this location 1 star because I dont want to rate it off one bad experience. But my last experience was so bad I had to call Xfinity and talk to a phone rep. The young lady I was dealing with at this location was so bad. She acted as if she didnt want to help me. I wasnt greeted with a smile or did I feel like I was a valued customer. I was ready to leave and I will just do my business online after that.

Everyone is nice and friendly but why do I have to wait and be seated to return my equipment??? Why don’t y’all just have a drop off box ??? I don’t need to be questioned. I should just be able to return the boxes !