Complete disaster !!! None of them knows exactly what to do and what they need for documents !!! The result is that I send the same documents several times, I create tables for them in EXCEL, because they probably cant create them and in the end they lose half of it anyway. And then he tries his incompetence, because the documents do not send in time to further charge me. I paid for the express package with a delivery guarantee within 5 days and its been over a month and its still worth it, because they lost the documents I sent several times and want to charge me one more time for sending. NEVER EVER FEDEX!!!!

I see 1 stars across all FedEx locations. What is the deal with FedEx and their worse customer service problem?First time using FedEx international import with the worse experience ever. FedEx international team is not very well educated and team members including team leaders do not know how to resolve this situation but the worse part is that they refuse to learn about their own company. Flat out saying I dont know or I have never heard of is unacceptable. I suggest members ask team leaders or conduct an investigation of how to solve the situation or to find out whether your company provide certain services. Its about customer services. When you lost my shipment you need to take responsibility.This is my situation and in my heart I know someone in the organization knows how to resolve this. I know FedEx have many many shipments coming in from the world daily and I believe FedEx has been in the business for quite a while and that this situation isnt new. So, here it is: my shipment is at the FDA facility and need reconditioning relabeling. I have contacted many representatives and NONE of these reps. knows what reconditioning relabeling means. FedEx is registered with the FDA and can transport FDA regulated shipments and knows not how to reconditioning relabeling. This is what it means: is to relabel the shipment with new labels per FDA guidelines. Thats it. FedEx is the initial importer and is the only one who holds the bond for the shipment and is the ONLY one can recondition relabel the shipment. Everyone I called, said either I dont know or we dont do that or this is not my department or I cant help you.I asked for the corporate office phone number but was denied and was given a complaint number. I want my situation resolve, not to complaint. Since many reps are not educated enough about their company and I was hoping to speak to someone in the higher level to see if they would know. I am not going to stop like them with an I dont know answer to end the customer service if I am the rep.. I would always ask myself if there is any one I could talk to to find out or read up about the situation to further investigate before I have a firm answer to the customer and then I would also suggest that as an area of improvement within my company. I work in the customer service field. I get customer complaints daily. I get angry customers very often. I promise you I will try beyond my best to help them. When customers are happy, they tell some people they know when the conversations are brought up. When the customers are angry, they immediately spill it out to millions. Think about that.Get your acts together team. To be on top you have to working toward improving the nearly flawless customer service. If you are in the customer service world, you have to provide best customer service or just get back in the production line. And please learn how to deal with FDA if you signed up for the responsibilities if you havent done so.

Id tell the whole story but itd be a waste of time. Obviously the only people who read these are other disgruntled customers. The tipping point for me was being lied to about my package being ready for pickup. Arrive at the facility to discover that it was not. Now Im told my package *might* arrive in four days... Priority Overnight is a scam! Ive had UPS drivers show up in the dark of night to deliver on promises. Seriously though, literally nobody at FedEx seemed at all concerned about me being lied to about my package being available for pick-up. Thats the real sucker-punch.

Been a whole week that they have had my package sitting at their memphis location. Unbelievable

I have been trying to get ahold of someone in this office for 5 days. By far the worst customer service I have ever had to deal with.

If I could give FedEx lower than poor I would. There is no service in customer service! I have been trying to retrieve a shipment for almost a month. These people should be ashamed of themselves for taking a paycheck. Horrible horrible service!

Terrible service absolute worst

This place has the worst customer service. I have been on hold for 2 hours.

Terrible customer service, the black lady in the front desk is very disrespectful.

FedEx is in need desperately to reform their polices they are not in favor of costumers and they do not deliver on their promises literally

They don’t care about their customers

The worst and the slowest service ever!!!!!!!