I was told that there would be a $40 fee to determine what the problem was and that the $40 would be deducted from the cost of repair if I decided to have the work done. Two guys showed up to find out what was wrong with our washer. In five minutes, they announced that they had fixed the washer and they changed us $120. I asked them to give me the part that they so quickly replaced. They had to go to their car to complete the receipt and then bring me the part that was supposed to have been replaced. The part that was given to me was a new part. It was clean, no rust, water or damage to it at all. It didnt look like it had been taken off of the washer at all.