Were new customers to Brookside Lawn Service and have say say Were very PLEASED with their service. The gentlemen that serviced our lawn were very professional, Cleaned up after themselves and answered our questions without hesitation. Our lawn as never looked so good. We used to have a lot of grubs but now NONE! We Highly recommend Brookside Lawn Service and Thank them.

We have been using Brookside for 5+ years now and couldn’t be happier! They are very knowledgeable, always prompt and very professional! I highly recommend them! Our lawn gets so many compliments.

Love this service. If an issue with an application will immediately come out and fix issue, no charge. Have used other services in past but this is the best! Recommend them to all. Purchase their grass seed also.Have aerated our lawn which is essential in this weather.

Although we are mew. customers our initial contact was met with a professional when we called the office. The first service technician was very knowledgeable and professional. He answered all my concerns. Our lawn looks great and we plan on continuing with Brookside and taking advantage of their Fall aeration and over seeding.

Brookside Lawn Service has spent more time on my lawn in ONE trip than my former lawn care company all last year! They actually apply the products. My grass is full, thick and green. They even did a sample of my soil to figure out why I had so much moss. One application later, no more moss! I have great follow up with their Customer Service Reps. I cant thank them enough. and most of all they are reasonably priced. You will not be sorry for trying this company

Were in our first year of service, but noticed a huge difference after just the first application. We have had no trouble with weeds and the lawn greened up beautifully. The customer service is great and the prices are very reasonable. Plus, theres the benefit of supporting a small local business instead of a chain.

I have never had bad customer service from Brookside. Any time I call it doesnt matter who answers, any issues I have are handled professionally and with an outstanding attitude. Also the people that come out and service the lawn are professional and courteous.

This is a small company compared to the other bigger ones but do a much better job. The people who work for them actually care about their work and are helpful - they even moved my dogs toys before laying down fertilizer. I used to have one of the big box companies (starts with W and ends in N) and they just didnt care it seemed. Always had to remind them that they forgot something. When i found a better price they werent willing to match it and then 6 months after i dumped them, they were willing to match the fees, but i told them you cant match the service! Brookside is a great company to work with if they service your area - dont hesistate!

Be careful, spilled too much fertilizer in a spot and burnt the lawn, when reported pretended they did not do fertilizing until the receipt was shown as proof. Not professional and they never fixed the burnt patch. I would not recommend.

I was very happy with how comprehensibly they described their services and their basic ethos. We have 2 dogs, so it’s important that whatever we put on the lawn doesn’t harm them, and I was glad that’s important to Brookside, too. Joe, the employee who provided the first treatment to our lawn, answered all of my questions and provided some billing information too, he was very polite and knowledgeable, and we appreciated that.

Im in the first year of this & great service so far. Customer service has been very responsive when questions are asked. The tech that comes to do the service is friendly & knowledgeable.

I called many lawn services and decided on Brookside, and Im glad I did. The price they gave me is better then most if not cheaper. Bill the tech came out and did a great job.

Brookside does a great job. Jeremy and crew are very professional and clean up after applications. Our neighbors were so impressed with the lawn, they now use Brookside. We left a big name outfit because we werent satisfied with the condition of the lawn. Thankfully we found Brookside.

Brookside destroyed our lawn and then denied any responsibility, blaming drought, insects, improper seeding. Improper seeding was my favorite since they were the ones who provided overseeding last season. DO NOT HIRE BROOKSIDE.Update: two years later and grass still will not grow on my lawn. Strongly urge you NOT TO HIRE BROOKSIDE LAWN SERVICES. This company has ZERO integrity, they refuse to admit thir error and make good on their guarantees.

We have been using Brookside for over 5 years now. Our lawn was always the fullest, greenest on the street. We are always active to call when we see any weeds coming up in the lawn and Brookside takes care of it immediately to re-apply anywhere as needed. Theyve been greatly responsive and super professional.

Great service, highly recommend! Locally owned and competitive prices

We have been happy customers of Brookside Lawn Service for more years than I can remember - certainly more than ten. We switched to them after we caught a big-name company billing us for services they didnt perform. Weve always been perfectly satisfied with Brookside - the appearance of our yard, the courtesy and professionalism of their employees, and the reasonable cost of their services. We highly recommend them to anyone who wants their lawn to look great.

Refuse to answer the phone then finally respond at 8:45pm on a Tuesday to confirm my cancellation of services. Lack of fertilizer on lawn also dont blow driveway afterwards. The only thing there good at is up selling you after they to a shady spread of fertilizer.

Another long time customer of Brookside. In fact when we moved to another town we were happy to learn their service is here too. The technicians know what they are doing and the company will only suggest what you need . No hard sell tactics. Our lawn is looking good!

Brookside has done a great job for me for over 3 years now. Their lawn techs are knowledgeable and informative. I get compliments on how great my lawn looks all the time.

Was a 10 year customer. In a spring application, they burned out parts of my lawn. They respond sorry, it will get better if you water it a bunch. I said, things happen, I get it but Im not paying for that application. They say, well give you an extra fall application. I said, no- you have to make me whole for the present and then we can talk about the future. Some manager says well put your account on hold until this gets resolved. Another month goes by and they finally agree. I say, ok, you made me whole, you can start up again. So now they say they will at a rate 33% higher. Lol. Plus there is a different person involved every time. Very tough company to deal with. Rather than ding the tech who burned my lawn and take it out of his pay, they give me the run around for two months then Jack my rates up. Update - now after Melinda Clutter ( who 3 times said: let be honest. I said please be honest the whole time) says oh yeah i see where we said we would put your account on hold and Ill look into this and talk to Jason and get back to you; we want your business - they never got back.

Great honest company that care about there customers and are also available 24/7 . decent reasonable pricing with employees who take pride in the work they do

Have been using them for a number of years great service if anything wrong they take care of the problem

We have used Brookside Lawn Services for over 14 years with great results. We tried a popular name company but the lawn never looked right. Their work is professional, their staff is always courteous and they stand behind their work.

Weve been with Brookside now for a few years, and we have never had one problem or issue! Their work is excellent, and their customer service is phenomenal. We appreciate their dedication to providing us with educational materials and options for the care of our lawn. They are timely, professional, and respectful! Highly recommend!

We have been using them for three or four years. We had some trouble or bumpy issues last year. But I think it was a matter of possibly someone dropped the ball. It took some time and some phone calls to finally get it fixed. ** I truly wish they had a email I could use, it would help the customers out greatly if we could send in pictures or diagram map layout of an issue. But they dont.But since the one problem everyone has been giving us A+ Service as usual. Today they actually came out and did a free check follow up. I am super impressed with their service!!

Brookside Lawn is doing a great job. Hired them for weed control four years ago. Five treatments per season plus core aeration. We highly recommend them for their professional approach, for their fight to surpass your expectations, for keeping us informed.

Pathetic customer service. We called and cancelled our service and the next day they came out and fertilized our lawn. We called to tell them what happened and we were advised since we received the service we had to pay the bill. Natasha the service agent was terrible. They then told us we could pay half. We told them no we canceled it was their fault they need to eat the expense. They finally agreed. A few weeks later we get a full price bill with Late charges!! Natasha again blamed it on us! Pathetic will never use again!

Brookside has been phenomenal. We enjoy our greener grass due to their services. Also, their customer service is incredible. They also provide us with a lot of educational materials each service and share with us all the benefits of each application, which is far above what other services provide. We dont hesitate to recommend them to our friends and family.

Weve had Brookside for 3 years now and theres a remarkabledifference in our lawn. Any calls to them with my concerns orquestions have always been met with courtesy and promptattention. Our lawn looks better than those on my street whouse other lawn care companies. Their service techs are alwayscourteous and willing to answer questions and they alwaysclean up the sidewalks and non grassy areas. Their service meetsour needs.

Good company to deal with, and service for our yard has been good 👍

I hired them many years back at my last home and this year I hired them again only to remember why I let them go. First this past spring heat wave the tech came out and burned my front lawn so badly I was so upset. I called to discuss and told the woman he should have known it was to hot for an application on the lawn. 2ND The technician NEVER went in my back lawn during another so called application. I saw him because I now work from home and he NEVER went in the back. I called and the woman said the manager would come to look. I get a bill and called again, then unannounced the manager shows up while I am working and I called so the woman instead of saying he was there to apply an application she just ok and hung up. She told me later in yet another conversation that I said no to an application, why would I because they were charging me UGH. I told her then to cancel the service and i would pay for the front. Well that did not happen and I got another bill. I called again and now i am told even after I canceled that they did come out to provide a service because the manager looked at the yard and said he could not see that it was treated! I had told them not to come and they did and they are billing me! I am so disgusted with this company and more so that I read another person had their lawn burned out also and that this company is not doing what they should be which is honoring their word. I also just received a final bill in which they added a interest charge of $2.00 so I went on line and paid them their final bill which was basically them stealing it and sat to write this. I do not fair well with people who and companies who cheat people.

We have used Brookside for many years and have been pleased with the service. The technicians are pleasant and the reminder calls to unlock our gate are convenient. There free service call to inspect an area is much appreciated.

I just had my first lawn treatment. The service provider, Collin, took time to explain to me the process, and the effect on the lawn. He covered a large lawn with detail to all corners and areas. Within days I saw an improvement in the quality of my lawn. I am looking forward to further treatments and a beautiful lawn.

Brookside has been our lawn care service for 5 years. Our previous lawn care company left us wondering why we were paying for the service given the poor condition of our lawn. Brookside was recommended by a friend and were grateful they did. Superior response, professional, and a genuine concern for our lawn at reasonable cost. We couldnt be happier!

Terrific Lawn care service and very professional ! I will recommend Brookside to all my friends.

Very disappointed with the service. After two years of Brookside, the lawn looks terrible, but what really upset me is that they cannot seem to follow a simple request. Last Fall I requested to meet with someone to discuss what can be done. Just call me on the cell phone and arrange a time because i was working. I can leave work and meet with them most any time.I got no calls, they just cam out while I was at work and left papers explaining that it was a dry, heat stressed lawn.Correction: I have large DEAD areas on the lawn!!So last week I again asked to meet with someone about the lawn before they automatically start with the standard applications so that we can discuss a plan of action to correct things. Now that I am retired I am more available, but I still have things going on with my life, so please call me on the cell phone so that we can arrange a time to meet.Saturday morning (3/7) while I am getting ready for an event (and running late), my daughter tells me there is someone walking around our lawn! No phone call, no knock, no doorbell (doorbell works just fine) just shows up, walks around and leaves a report!Same thing they did in the Fall!I simply dont understand this!How do you just show up to someones house and start walking around unannounced, particularly when the home owner has specifically stated that he wants to discuss things! Try a little simple courtesy!So aside from a horrible lawn, they cannot seen to follow instructions or simple etiquette. Needless to say I am highly frustrated with them! I came out and told the guy I have no time to talk right now and that I requested a call first! I will not have them work on the lawn again!3/11/20 - Received a call from Melinda about the situation. As a result I think we arrived at an understanding and will have further dialog on this. The one big thing that I took away from the discussion with her is that they care. So we will work together on the lawn situation and see how it goes.

This is my first year with Brookside Lawn Service and I am VERY happy with the results Ive gotten and the service theyve given me. Customer Service is courteous. The Technicians that came for the 1st application where very polite and told me what they where doing and what to expect and if I wasnt satisfied with the results I could call and they would come and reapply the application at no charge. Their prices are very reasonable.

The lawn treatments are okay so far. Ive been underwhelmed with their administration. Billing process, response times, etc.

We have been with Brookside for 3-4 years after a strong recommendation from my parents. Our lawn has never looked so good we are so proud! Their customer service and attention to our needs is unmatched.

Year over year an outstanding service provider.They continue to be responsive and treat me like I am their number one customer.

We have had Brookside Lawn Service. For15 years now.Their service is excellent. Some of the techs who come to treat my lawn are better then the others, but overall, my lawn is the best looking in the neighborhood. I also put a lot of work into it so it will look like that. I’ve never had a problem w/having them return at NO COST to treat difficult weeds.They are a very good lawn service !!

Had them for 4 seasons. I cancelled in writing 2019 season in February as their policy sates. They still came out and treated saying they left me message saying if I dont call they will treat, not sure why they would after confirming they received a written request to cancel. I guess they dont cancel accounts even if you follow their guidelines for cancellation process. They are claiming the tech came out and my wife told him not to treat because it was raining and he had her call the office to request no treatment that day and come out another day. My wife does not get involved nor does she know which service providers I use for outside lawn treatment, maintenance or bug control. I called them after I found out they did treat my lawn and asked why did you after I cancelled as I already have another service that is treating and already applied what they did the same week!!! I told them I am not paying for unauthorized services and they have to cancel the billed amount. They did not and now they have a collection agency calling me. They leave me no choice but to take legal action against them for trespassing and performing unauthorized services.I have referred them to few of my contacts before I am regretting that now as it seems they dont cancel accounts........

As with previous reviewers, I would give this company less than 1 star if I could. DO NOT USE THEM. DO NOT fall for the Family owned business that they spew to you. After this review I will make sure to report to the BBB as well.I have serviced my lawn since living at my address for 7 years, never with any problems. 2018 I decided that I would allow a professional to do it since the cost was similar and it would be less work for me, since I have two small children. First half of the year was great, then I noticed my backyard dying off. Brown grass, massive bare spots, crabgrass, weeds and more covered the back yard. Despite additional applications this problem was never corrected. Before 2018 I never had this problem.After complaining, Josh came out to do a soil sample and claimed the soil was fine. I informed Brookside I no longer wanted their service and I wasnt going to pay for the half sincere job they did on my back yard (Admittingly, the front yard was good). I was told multiple times on the phone that they value me as a customer, and they did everything that they could..but I still owned them $100. Thats when the calls truly started. This company has no shame calling you at 8:30 at night, which was an issue for me with my sleeping kids. They were warned never to call, yet persisted. Each time I answered they would have the same sob story, Family owned, we did everything we could. Free soil sample, remove the interest charges. What about taking care of your customer? What about listening to them and not calling late at night? What about when they request a manager call them you DONT send out a computer typed email that your owner couldnt even bother to personally sign. Its an embarrassment. For $100, you not only lost me as a client, but anyone else I know that uses your service. I will make sure my development knows what type of family owned company you are.

I have used Brookside for about 4 years and they have done a lovely job. I am most impressed with the individual technicians that visit my home and are happy to discuss any and all questions I have. Once they came to apply a treatment when I had not finished clearing my leaves, and I asked if they could come back another day after I had prepared the lawn. They were happy to do so without extra charge. Thanks Brookside!

Have had Brookside for years. Yard looks great and the Brookside team of people are so very kind in fulfilling your needs.

Great fertilizer service and lawn analysts! Prompt and thorough!

They always come over quickly if I need a service call for weeds. They all around do a good job.

This company is not honest about what you will make there, they push on you incredibly long hours for very physically taxing work with honestly terrible pay. Their turnover is extremely high and now I see why. There is one boss that was great and more understanding than the rest that is my only complement to this company, otherwise as far as work goes find somewhere else to work its just not worth working for them.

I am a new customer at Brookside. They have not yet started service, but I am already impressed with them, as I have had to deal with them a few times as I transition over. I had to call them after my previous lawn care firm (unbeknownst to me) initiated service for the coming year automatically with a very early fertilizer application. Fearing a double application by Brookside, which might burn my lawn out, I called them, and they got right back to me. I was impressed that the person handling the phone knew in detail about their program (and fertilizing) . After some questions about the application, their employee determined that they could continue the service that we had scheduled for the year, IF they put a hold on their application for four weeks, which they entered into their computer system. That was a relief and a nice change of pace to see that the person handling the phones knew enough about this to manage the problem directly.

So glad we found this company! They do a great job fertilizing our lawn. They are reasonably priced and we have been very satisfied. We went with the plan that also includes aeration. We also added a Bug Ban plan. This is so helpful with keeping out the creepy crawlers. The technicians are very nice and knowledgeable and they leave a detailed account of what was applied to your lawn and what they noticed as far as condition of your lawn. Great services!

I started service with Brookside after I saw them consistently blow all the fertilizer off the sidewalk when theyve serviced others in the neighborhood. This may seem minor, but they are the only company Ive seen doing this and it shows a level of care that I appreciate.I like their informational brochures they hand out during each treatment. Yes, some of these sheets are them trying to up-sell. I dont understand why other reviewers think this is bad - its business.

Brookside Lawn Service is an outstanding company. Reasonably priced, courteous service reps and they always return calls when you have questions. Highly recommend them!

We were looking for an affordable, easy to work with, and worry free lawn care company to help us keep up with our lawn care needs (with work and two small children, there just never seems to be enough hours in the day to get everything done on your own!). Brookside was recommended to us by a family friend, and they have been wonderful to work with! We had an easy consultation over the phone to set everything up, theyve called each time before theyve come out (per our request so we can pick up toys in the yard), and their technicians have done a very thorough job with each application (even moving toys that had been snuck back out before they started working). Our lawn is looking better than ever and I am so happy to have found this local and family friendly company.Thank you Brookside!

I tried a lawn service for the first time this year and now I regret doing it. My lawn was over fertilized and started to burn my grass in the whole yard. I called them and they told me it was due to the drought this year. Now I have to reseed everything..........my neighbors want to know the company so I requested a yard sign but never got one .....hmmmmm

This is my first year with Brookside Lawn Service and I am VERY happy with the results Ive gotten and the service theyve given me. My lawn looked terrible this spring and they put together a plan to get it back in shape and today my neighbors and passers by comment how great it looks. Their Customer Service girls are courteous and attentive and always call back in an acceptable amount of time. Perhaps the best thing I like about them is their free service call policy between applications. Most lawn companies offer it but on their terms (when its convenient for their schedule). But Brookside does what they promise and have come out within a day or two of my request (on 3 different occasions). They understand that customers just want the results and service they were promised. Keep it up Brookside!

We have been using Brookside for over 5 years now, and we have been very pleased with their customer service and lawn care. Although this year, we had our regular care package that we normally get and we have weeds, nutsedge and tall fescue. Our lawn care man addressed the issues and said that a supervisor would be sent out to evaluate and address the problems. Our next door neighbors are also using Brookside, because we highly recommended them. Signed Denny and Rhonda Huffman-Parma

Been with this company for a couple of years now...great work, great customer service! Very understanding of our needs! Thanks Brookside Lawn Service!

We have used Brookside Lawn Service for approximately 3 years. They have been outstanding! Our lawn is one of the best looking lawns on our street! We had one problem, but they were more than eager to fix it for us and went way above and beyond to make sure we were satisfied with the end result! I cant say enough about this company......from the lawn techs, to the customer service, to the Manager........Thank You for all you have done for us and will continue to do for us in the Futher!!!!!!!!

Ive had two other lawn care companies service my yard over the past several years. Brookside is the first to provide the courteous, professional services and quality results that I want.

Whenever I call with a Problems they come the next day Ive been very happy with Brookside

Affordable lawn care service and has lawn Care services available year round

I have had Brookside Lawn Service for about a decade and have been very satisfied with their service. I appreciate that they let me know in advance when they are coming I would definitely recommend them!

Hopefully everyone reads this companies reviews before hiring them sure wish i would have . We paid our bill last year and made it very clear we no longer needed their services . We hired a new lawn company last fall which we are very satisfied with . To my disbelief Brookside Lawn Service shows up and fertilizes my lawn right after the company I hired fertilized my lawn and puts their flag right next to theirs . I called Brookside immediately and left a message demanding an explanation why they would show up and fertilize when they knew i terminated my service with them . Of course no return phone call . On May 07, 2018 i receive an invoice from them . I call immediately the next morning and leave another message demanding a call back or im contacting the Ohio Attorney General and of course finally got someones attention and they call back . I explain to her that I terminated my service with them last year and im not paying for this service that i didnt authorize . She then goes into sales mode and tries to tell me how beneficial this application is to my lawn I just cant believe how desperate this company is to obtain business . Save yourself a lot of aggravation and do not hire this company . They dont deserve the one star i had to give them !!!

I have repeatedly tried to terminate service with Brookside for the 2019 season. They have left me seven voicemails since I first contacted them on December 5. They even sent me a letter within a week of cancelling stating that they would renew my service for next season. They continue to call even though I have asked them not to. The lawn treatments were inconsistently applied and I had issues with weeds all summer long. I was told it was just a bad year for weeds.

We have been using Brookside Lawn Service for 3 years. Our lawn has never looked better! We are extremely happy with the service and quality of work.

Excellent company...keeps our lawn looking great year after year!

We have used Brookside since we moved to town in August of 2016. Their rates are reasonable, they are quick to respond to requests for service, and their staff is very pleasant and conscientious.For example, we had a Halloween decoration blow over during the night last week. I didnt fix it in the morning before work, but it was upright and scaring the neighborhood when I got home that evening. I discovered that the Brookside technician had come to aerate the lawn that day and he fixed the decoration for me! Thats truly above and beyond!Thank you, Brookside!

I normally never give 5 stars especially after only receiving the first application but I am impressed so far, their billing and prices are exactly as promised, the representative Bruff was on time, friendly, and took care not to endanger my young fruit trees or the areas I had to plant grass seed due to stump grinding, I like the idea of the granular product as I can see how much and where the fertilizer was applied.

Worst Lawn services we ever had! We tried Morton, BROOKSIDE( the WORST!) and now we have Scott’s. The best so far! BROOKSIDE will not work with you if you’re not satisfied. They are unprofessional when it comes to talking to them over the phone. AVOID THIS COMPANY you have been warned! Our grass was fried and uneven fertilizer was evident! Poor customer service. Very dissatisfied! Will NOT recommend them to anyone!

This is the 2nd year Ive used Brookside and not the least bit disappointed. My lawn looks great and one of my neighbors even asked me if I was growing a golf course (it looks that good). They know what to put down and when to put it down throughout the spring, summer, & fall. Not one weed to be seen in spite of the weeds around me and the seeds blowing into the yard. No crabgrass either which is nice since it has haunted me in the past despite my best efforts. Weve also used the Bug Ban which seems to work very well... no ants or crawlies finding their way into the house. Their cost is comparable to other services Ive researched. I would recommend Brookside for a greener, healthier lawn.

Hello! I personally have not had experience with this company, but I am leaving this review on behalf of my grandmother, Dorothy Lacognata. Here is what she had to say:“I have hired several lawn services during my 62 years as a homeowner. Brooksider’s Team of qualified workers, along with their quality products, make me a satisfied customer.From the first phone conversation I had with their office staff, I was confident they were knowledgeable and would give me good advice on what services I could use to give me a lush, green, weed-free lawn. Also, their prices are reasonable and results are seen after the first application.”

DO NOT CALL THIS COMPANY!!!! Once they get your phone number they will never leave you alone! I called them once 6 years ago to get a quote on lawn service and they have not left me alone since. At first I did not mind as it was occasional and at the time I was always open to new service if the price was right. But 4 years ago I moved to a new home where my lawn service is taken care of for me, literally I dont have a lawn to take care of anymore. I have kindly asked them to take me off their phone list over the past 4 years and yet I am still receiving calls. Here is a kicker, they keep their number unlisted so you cannot tell who is calling nor block the number. So you pick up the phone call and its Brookside Lawn Service trying to sell me a service that I cannot use. So save yourself the hassle and dont provide your number to this spam calling service.

On behalf of Ron Ober: Happy with the service on most of the treatments. The 7th service left a little to be desired. However, Dustin will be making a 2nd trip to redo this last step. He is very knowledgeable and friendly. He wants his customers to be happy with his service.

So, I was searching for their number and ran into these reviews, so I decided to write one after reading how others have been upset for petty stuff.I have been using them for ten years. I have been the one who has not been easy. They gladly treat my lawn and leave the envelope at the door and I am the one who does not take care of the bill promptly, they have to wait for a month sometimes. Yet, they never bug me and always continue to provide service. The girl in the office is very supportive and understanding and the guys who show up are ALL super nice, clean cut, uniformed and super pleasant to deal with. I dont understand why people would complain. Perhaps your lawn is not perfect because you dont let them apply what they recommend or decline their suggestions.In any case, I am very pleased with them and will continue to use them despite all the offers I receive from competitors.

Terrible working conditions for employees and they didnt give my brother his last paycheck for almost two weeks after they forced him to quit when his boss swore at him and he swore back. Receptionists are unhelpful shrews and they screwed my family over for a good while. Would give 0 stars if I could.

Great place. Excellent customer service.

Get what you pay for / poor customer serviceWe went with brookside last year because their prices were low. The beginning of service wasnt bad. Not long after though, the applications became erratic. The technicians would come out without calling and fertilize over my kids toys. In the the fall, they fertilized over our lawn blanketed with leaves. They even left me invoices for applications that were never completed. I addressed these issues with their customer service each time. There is no management structure in place to follow up with customers. If you somehow manage to get the answering staff to have a manager call you, be sure to answer a RESTRICTED number because if you miss the call, it will be 2-3 days before they call again.There are nice people who work here, unfortunately the level of service you get is so hit or miss it is not worth it.Lawn care is simple. ~ Fertilize. Spray Weeds. Leave Invoice. ~Somehow Brookside manages to screw that up time and time again.Im taking my business to a company with better customer service. Someone who stands behind their business and takes pride in the work they do on their customers properties.Brookside has shown me they dont care about what service you recieve. Their technicians were to busy to do a proper job. And their customer service/management couldnt be bothered to correct the issues time and time again.

Do not use Brookside! Its easy to get started but impossible to cancel. They become a total nuisance when you cancel the service. Ive received at least 10 phone calls since cancelling.

Where to begin...unfortunately I need to give Brookeside Lawn Service a 1 star, Id go lower if I could. Stay away from these guys, your are better off doing it yourself instead of wasting money to try to undo what happens when they service your lawn.I have taken care of my lawn for the last 3 years, never had an issue with it. Decided that Id let a professional company take care of it so I didnt have to worry about it anymore, the cost was relatively the same. Boy, I wish I could take that back. Weeds started growing rapidly in August, Brookside Lawn Service came and put down and application late August and I left 2 days later for vacation. When I returned from vacation 11 days after they put down and application weeds that we their before I left took over my entire yard. Over 50% of my grass was brown and covered in weeds.It was a holiday weekend and I could not wait for them to come and service my lawn a day more. I had to tear my entire lawn up and put down new dirt and reseed my yard and spend over $250 to get my lawn back. I called as soon as I could and let them know of my displeasure. I spoke with a woman named Cindy who claimed to be a manger. I canceled my service, told her I did not need a manager to look come look at my lawn since I had to reseed everything and asked that she revert the charges of the last service. Which she said she would do and hoped that I started service again in the Spring.I just got a bill in October with interested added to it, I called again and told Brookside Lawn service that Cindy said she was taking care of the bill. Cindy no longer works there and they needed my $54.08 with interest but they were willing to work with me and take off $4.00 for the interest. Gee thanks, your check will be in the mail and heres your review. Youll need it because business will not be so great very soon just looking at some of the other more recent review.Stay away from Brookside Lawn Service.

One of the best lawn care companies. Will book with them this season again.

They were servicing the home we purchased inJuly so we thought wed give them a try. HUGE MISTAKE. We agreed to a service then they tried to lock us into 7 visit plan, constant upcharges to our services and Acct, they would not honor the plan originally offered to us, customer service reps are HORRIBLE and DO NOT know their own services or listen to issues We have received 5 calls 3 letters AND they came to our house to get us to recontract AFTER we said no more. And when I called to speak with manager/supervisor to get off their list, suspiciously no one is ever available or returns calls.

I can not recommend this company. Their business practices are questionable in my experience. The fertilized my yard after I terminated my contract with them and then did it again the next month despite me contacting them after the first incident and also when I received their bill for these unauthorized services. I had cancelled my services with them in October and they agreed that my record showed my cancellation but they still did service the next year in April and May following my cancellation and then expected me to pay for it. They called and invoiced me numerous times for these services. They continue to call and ‘stop by’ my home to discuss my service even after I have told them I would never do business with them again. Lawn fertilization was inconsistently applied and I had issues with weeds constantly. I have repeatedly had to contact them to request to be removed from their telemarketing list and I still receive calls and mailings.

Love the way my lawn looks! Already the greenest lawn on the street!

This company sprayed my lawn(un-authorized) during the winter hours before a snow storm and tried to charge me for it. Needless to say the ground was still frozen and due to the snow fall, the application was washed away. Before I called to complain I called True Green and the Local garden center to see what they thought of the the untimely application and they both concurred that the application was about a month too early. I called to get my balance credited and they were extremely rude and refused to credit my account. Now, almost 7 months later they call me numerous times a day and threaten legal action. I urge everyone who had this treatment to get their money back, I am sure Brookside was having cash flow issues and decided to “push the season” and get some early billing. I am going to reach out to the State of Ohio Attorney Generals office and issue a complaint.

Not happy with our lawn. They blamed it on rain. Well it dried up and it still is NOT green Probably going to change to another company. Tired of their excuses.

We live in a newer development and everyone is growing grass or working to keep their grass looking good. Today some guy is going door to door putting pamphlets on everyones front door trying to sell service (07/03/2016). The issue is that this person is so lazy walking door to door not using the sidewalk, but cutting thru everyones front lawns that we are working hard to maintain or grow. Why would I want to buy lawn service from a Company that doesnt care about my lawn!

Best lawn on the block!

Brookside Lawn Service is by far the best lawn care provider that Ive ever been with, and Ive been with plenty! I tried trugreen a few years back but lacked any personality or friendliness, and none of the workers knew what they were talking about. Then after trugreen I tried bare foot lawns I believe it was called and for a year or two it worked awesome! But then very sadly trugreen bought them out. :( then after seeing brookside at my neighbors house and saw their lawn so green I decided to give brookside a call and they came out right away with a professional who knew his stuff, told me what needed to be done and gave me a price. Then about 2 days later a worker came out and fixed my lawn! And after about 1 month and a half my lawn looked just as good or better than my neighbors! The only reason I took one star off is because they no longer mow lawns and they did such a good job I would have gotten both if it were still available. I would definitely recommend brookside.

I wish there was a way to give ZERO starsIt has sadly been a long, expensive and painful ride with the folks at Brookside. 3+ years of service, more than $1,000.00 in fees and a lawn that looks terrible. We agreed to their most frequent (also most costly) level of service. We also agreed (and paid for) upcharges, based on their expertise and recommendations, to treat our soil, additional treatments (also at additional cost) to counteract weeds, aerate our yard and over seed. All of this coupled with outrageous water bills in conjunction with bills from Brookside trying ANYTHING to get our lawn looking decent....IT NEVER HAPPENED!!!When calling to complain and speak with the owner (Melinda) I was given EVERY excuse possible (hot summer, excessive drought, poor soil make-up, weeds from adjacent vacant lots, cold winters, improper mowing) as to why our lawn looks so CRAPPY. Meanwhile, every neighbor around us that utilizes other lawn services (with identical conditions) have green, thick lawns that are free of weeds, grubs, dead spots and tall fescue.Stay away from these folks...we trusted them, gave them carte blanche on services and payment for a lawn that absolutely sucks!!!

Awful company. Do not waste your money here.

Awesome company!!!!

$50 every time they show up

Best guys