Great place! Very friendly atmosphere! I have had my insurance there for years! Kathy is the best!

Wonderful ppl to talk to and to work with.

Jennifer Hiteshue and Kathy are fabulous people to work with. Very knowledgeable and professional. I have been a loyal customer for 23 years.

Nice lady. Transferred all my policies to her.

SO SO SO nice the staff was so nice while i was getting a Quote and saved me 1200.00 on 3 cars and a house . the only reason not 5 stars have to leave room to strive to be better.

Jennifer was one of the first people we met in Medina when we moved here in 1998. I like to research service providers extensively and found that State Farm gave us the best homeowners coverage for the cost. Our family grew, and we added auto insurance and life insurance, and our children as they became drivers also purchased coverage. Her office staff is always friendly, efficient and helpful. Jennifer and her staff have helped us navigate decisions on life insurance, teen drivers and tool coverage. After eighteen years though, Jennifer really came through for us when we had a roofing claim that proved problematic because of three different materials used on our century home, including asbestos. She went above and beyond to assist us in getting our claim to completion, although its not the agents responsibility to do so. She worked with the State Farm network of claims adjusters and underwriting through all the issues. At a time when an agent could have been complacent after having had us as customers for so long, she treated us as a top priority. Cant recommend highly enough!

Great agent. Excellent service.

Went to pick up a check for an accident that i had been in,previous to this i had spoken on the phone with Jennifer and i found her to be quite rude and in this visit to her office she never came out to speak with me. I have been a customer of State Farm since 2008 and have never had issue when dealing with anyone from this company. If i had it to do over i would not have dealt with her, what a big dissappointment

Very upset with them. I wanted to switch to them from progressive, I called got a quote. I was pleased with how much I thought Id be saving. I was wrong. No sooner did they debit my account almost 300 they called to tell me they cant insure me. Well luckily I never canceled my other insurance. That was on the 20th. I have yet to be refunded. And now Im getting a late fee from my other insurance because its now late because I cant pay it till I get my refund back. Here I was thinking if be saving, but nope end up losing money. I will not be referring anyone to them.

Found out my mortgage did not pay my I insurance so Kathy was able to get me the insurance I need that day. I would recommend everyone to go there.

Friendly helpful and patient with you thay want to work with you 👍 team

Called on Wednesday, January 25th for an auto, motorcycle and home owners insurance quote. Gave all my info to the lady that answered the phone, including SS number and all my vehicle information. On Tuesday, January 31 I still hadnt gotten a call back. When I called I basically got the normal excuses. Terrible way to run a business, I would never recommend this agency to anyone.

Ive done business with Jennifer and Kathy since 1995! They have always been very kind and professional while providing all of our insurance needs.

Been with them along time, would not switch.