I got my plates. No lines no hassles. Great customer service and the guard was cute 😘

HORRIBLE. - negative 1 star.Do not do business, they are extremely unprofessional.The ladies all cover for each other.They transfer you from department to department.They will say hello in a sadden tone or with food in their mouth, and once you state what you need help with expect them to hang up or transfer the call to a random voicemail.They ladies that answer the phones sound like they hate their jobs & have the worst phone etiquette.If you dont want to work or provide customer service, QUIT.There are many people looking for jobs, that will appreciate working & provide GOOD customer service.Tow guys are the worst, they dont call when they arrive .This company is full of lies & should be reported to the BBB.The main customer service number for this company is horrible, the ladies are located in Barbados, and you can barely understand them.Look at all the horrible reviews!! Im not the only one!AVOID.

The ladys in the office are very nice an helpful. Wendy is 10 out of 5 stars with customer service. 🤙

We buy a lot of cars here Great place to buy a carI went there today and dealt withBrit Nieves midencevery rude cursing the customers out very disrespectful she does not know how to deal with customer service I called corporate hopefully corporate does something about her she shouldn’t be working here very disappointed

AMAZZING CUSTOMER SERVICE! A+++ for findin da keys fo my vehicles!!! These clerks deal wit a lot of difficult guys dat are impatient and come not prepared, but dey always do their best when they help me, because I understand the process and bring my paper work. One lady wit darky hair even help me fill it out when I had a few things wrong on da paper work.

They never answer the phones,Ive been trying to call them the past 3 months for a car we didnt receive the title for it, left them voice messages never called back. worst branch Ive ever seen, negative star rating not a one star

I bought a fairly expensive motorcycle from this square, it looked good in the photos, there was no information about the damaged engine, the motorcycle turned out to be a typical scam, many elements were missing, such as a starter, alternator, computer, ignition coils, broken valves, a scam like little, strange that no one there I do not thoroughly verify the vehicles put up for sale

Looking at these other reviews I see I’m not alone . They ARE HORRIBLE . Use your customer service voice and kiss backside when you call otherwise Office Manager Denise Kullak will arbitrarily decide when she wants to HANG UP THE PHONE on you .It’s been 2 months without my vehicle thanks to “computer errors” and other convenient mishaps . Called corporate on her and low and behold received a call back FROM HER with the basic information I requested in the first place within minutes . Do not do business with them .

Sold a car without proper title and documentation. The local DMV does not want to register the car with the 4 re-assignments. Send the title back and no response for 6 months.Called the IAAI Corporate and they told me the title and the sale was handle by local office.I dont see any anything been filed in DMV from this auction for this car.I have been buying cars from IAAI for 20 years and this is the the worst action.Still dont have title or any information about it.I cant even drive the car.PLEASE DONT BUY from THIS auction.

I have recently purchased a vehicle from this company...based on the listing the car was able to run and drive, only a small body damage.... in the pictures it looked very good and ready to drive but at the time of pick up the vehicles interior was full of dirt, stained, the driver seat ripped and worst of all A BLOWN ENGINE (Not specified in the listing)After a purchase you cannot return the vehicle, all they told me on the phone was....DEAL WITH IT YOURSELFnot only they sold it for a high price because it was only a small body damage but now i cannot even resell this junk box because with a blown engine no one wants it and fixing it goes beyond the market selling price.Wont recommend buying fom them!

Fastastic experience excellent service.

Very bad customer service, they should have more professional people working

Lady that took care of me was really rude and threw my Id down on the counter as if she didn’t care poor customer service I came all the way from buffalo ny for poor service and no title all because I’ve never been here before and didn’t know what to put on the slip fire the crew keep the security best one there 🤷🏽‍♂️

They are the worst Auction you could ever imagine. DO NOT BUY FROM THE BRANCH!!!!! they stated car run and drive with small front damage! I got the car with so many parts and module has been stolen! and when I can and talk to them, they say its not their fault!!! cables been cut off, and the car does not even move! Any other location is good, but this location DO NOT think of buying from them! I am ready to show prove of how much parts been stolen from the car by them.

Great group of people work here most cars there are wrecks but good for parts

I don’t understand how this place is still in business.... if you’re looking for the rudest ppl in the world this is the place. They’ll treat you like garbage, and they will disrespect you no matter how much you purchased! I was amazed with their quality of patience and disgusting attitude.I think someone from the upper will need to look into this situation, possibly go undercover or do something to see how we’re treated! Terrible....If your going to deal with them, prep yourself and get ready for some insult. That’s all I have to say....

Very helpful My property was still in the vehicle after being totalled and I went to get it back and they were very helpful.

First of all very disappointed of how I was treated. Being a woman of color you expect to be treated different. My car was totaled and send to this location. I have severals items in the car including my children wireless beats, air pods. My car accident occur on 3/4/2020 and my car was send here on 3/6/20 I’m communication with this locations I was told that my children’s headphones 🎧, license plate would be mailed to me. However Covid happen so it was put on hold. To my surprise the company took it upon them selves to destroy my property without altering me. I spoke to Frank who told me it was policy . How can you destroy someone personal property without consent. Now I have to tell my children their headphones were destroyed without their consent. I’m not asking for anything but my children headphone to be replaced. Be very cautious of this place... they treat people like the car they often get rid of. I have written many emails and communicated with office manager but no one will help replace my children headphones that they either kept or destroyed. I can’t explain to my young children that the car is gone and also your headphones. Don’t go here

Absolutely horrible place. Destroyed my car, stole things off my car. Just absolutely terrible. I can’t believe places like this exist!

Dont buy from them. they sold us a car . someone backed into it with the loader and still shipped the car without saying anything. they wont do nothing about it, waste of time emails and calls over and over and over and over with 0 care from any of the staff or the manager . customer service never ever answer the phone and if they do they are rude. we would never buy again from this branch

Not recommend do business at this branch!! Ive been calling all day long no answer!! Then I called IAA customer service they Connect me to them the lady on the phone she was very rude!! And didnt even want hear what I want ask !! I WOULD NEVER BUY CAR FROM THIS BRANCH NO MORE !!

This place literally never picks up the phone and hasnt returned my message in over a month. My totaled car is in their lot with license plates on it and its impossible to get a hold of anyone to get them. Why have a phone number or answering machine if you never use it!

The phone number doesnt work, so if you have an issue (which I do and have had multiple issues in the past), you have to send them an email and pray someone responds. We have purchased multiple vehicles from this location and every time there is an issue with the paperwork. They fill out the wrong forms and then you have to email them to have them correct it. Maybe they need better office help or a refresher course on how to be a dealer in NY. The corporate offices are located in Illinois......not sure why they would have the number on the receipt contact someone in IL, who has no idea what is going on in NY. Save yourself some time and aggravation and just go to another auction company.

Daniela lady from customer service is unprofessional

If the option was 0star for this location that would be my rating! Awful! Awfully Awful! Awfulness to the 100 power! Did I mention awful service? Buyers beware! The customer service at this place is terrible and they don’t care about customer satisfaction! Before I purchased my my vehicle it said it came with keys when the driver went to pick up my vehicle NO key! I called and the agent said, “ The vehicle came with a key and that’s all she knows,when it’s sent out to the lot if the keys go missing it’s not the company’s responsibility”. Then I decided to read the reviews and everyone complained about missing keys!!! Clearly this location is selling keys ‍♀️ I’ve been dealing with Iaai for years and this is the fist time ever experiencing something likes this,otherwise I would have closed my account years ago! They also charge storage fees after the second day if the vehicle isn’t picked up unlike other locations that give you 5days!! Don’t purchase vehicles from Long Island location!!!! With all these complaints about this location Iaai’s head office needs to make some changes and get rid of the entire staff and try new things to better the customers experience!

If the option was 0star for this location that would be my rating! Awful! Awfully Awful! Awfulness to the 100 power! Did I mention awful service? Buyers beware! The customer service at this place is terrible and they don’t care about customer satisfaction! Before I purchased my my vehicle it said it came with keys when the driver went to pick up my vehicle NO key! I called and the agent said, “ The vehicle came with a key and that’s all she knows,when it’s sent out to the lot if the keys go missing it’s not the company’s responsibility”. Then I decided to read the reviews and everyone complained about missing keys!!! Clearly this location is selling keys🤦🏽‍♀️ I’ve been dealing with Iaai for years and this is the fist time ever experiencing something likes this,otherwise I would have closed my account years ago! They also charge storage fees after the second day if the vehicle isn’t picked up unlike other locations that give you 5days!! Don’t purchase vehicles from Long Island location!!!! With all these complaints about this location Iaai’s head office needs to make some changes and get rid of the entire staff and try new things to better the customers experience!

Worst customer service from Jennifer JacksonI dont buy any more vehicles from this location because she has very bad attitude she will send you to the wrong location to pick up your vehicle and you will get run around to remove the $50 feeGood luck

Lost plates to a total loss vehicle, worker did not know that they kept license plates at her office, really???

This branch is a joke.. we bought three cars still haven’t received the titles and anytime we call them is always stories.

Worst location ever! You can never get to speak to someone at location unless you get upset with them then they transfer your call, not to mention most of the workers will LIE to you so prepare to take name, date & time, they don’t response to email. They mailed my title to wrong address not what I’ve email to them, been over two months car is without title and all I’m getting is excuse after excuse and I’m tired of it. I will be making a complaint with BBB because this doesn’t make any sense. I will not be buying from this location again, too complicated... This my worse experience within IAAI. At this point I don’t even want the car cause this some real BS. I only give 1 star because of Zela who tired to help if not would be a zero . The workers are so Rude & unprofessional.

Slow crowded

The best branch good customer service Xela Lisa daneil the best

Freaking people are useless here no customer service at all why does IAA pay this people for. They dont know what they doing at all. They telling you to go there do this do that call this place call that place.

My driver did not receive my paperwork so I was sitting for a full month on a car I couldnt do anything with. Save yourself the trouble and only work with the syracuse iaai, trust me you dont want to put up with their bs...

This place is a joke. They said they were coming to pick up a van. Waited all day. Called the office, left voicemails and no one responded.

Manager is a joke...

Place is good. Stuff is angry because there is so many people coming with stupid questions, and basically they dont know why they came there. Also if you see KEYS in the car on the picture and car is started, and in description you see that the KEYS present, it is not necessary you will get your keys with car! THEY NOT GUARANTEE KEYS. OTHER BUYER STEAL KEYS FROM CARS. Also EXPECT MORE DAMAGE THAN YOU SEE. STORAGE FEES VERY HIGH $50 A DAY.

This auction just loves to put cars on I buy fast They will do it even because of few hundred dollars. Buyers that travel there just waste time and money!

My car is totaled. I have Progressive Insurance. Progressive already sold my wrecked car to IAAI because they are picking it up from my house.The car doesn’t start and is parked in my driveway behind locked gates. When I asked for a time frame I was told 8AM to 5pm. That’s the entire day! If my car is wrecked then it means I need to find another car to buy, plus crash related paperwork to turn in. I drive for a living.The woman who picked up at Medford location said they don’t give out time frames. WHY NOT???? If my car is last on the list then they should tell me they will be here late afternoon. If it’s 1st, then early morning, ... If the internet/cable company can tell us a time in the span of 2 hours why can’t they? SMH. An entire day wasted.

Superslow staffs

Watch out!! Do not buy from is a if the seller is a dealer or is unknown, they like to stage cars or make quick fixes and not show the cars true damage, also never believe the airbags story, ie airbag intact MEANS its just straight missing.. BUT MOST IMPORTANT, THE MEMBERS ARE IN ON THE SCAM, if I was IAAI I would sell this auction to Copart

Worst branch of all IAAI auctions. Hanging up, putting on hold for 15 mins and never answer, rude and mean when talking over the phone. They dont understand that segment of international export market exists, clients live overseas and sometimes cant speak english or its middle of the night in their country and thats why they hire freight forwarders to transport vehicles. Dont give titles to transporters even when instructed to do so. Awful management!!!

Best place on Long Island to buy or sell a car!

Terrible terrible terribleGirls in there are incompetent. They take forever and dont know whats going on also unorganizedPlease hire more people to answer and help auto transporters get in and out.Sat over 4 hours to get 3 cars because girls wouldnt release cars to me or even give me any info on the cars I was picking up while I had all my paperworkThis place is a waste of timeAnd time is money.Only has one guy operating the lift to place vehicles on transporters trailers.Come on guys get with the program

Unprofessional staff and even worst manager if thats what they call themselves. Arrived at 430pm to pick up a car drove 3 hours and they said you need to arrive by 4pm while staff is just sitting around. Called their number and they and not connected with the branch they are in Illinois.

Horrible service, fraudulent advertising on the web site, after spoke with a horrible employer she told me that was a glitch on the web site, this GUYS DOING FRAUDULENT ADVERTISING ON THE WEB SITE, AND AFTER THAT TELLING YOU GOOD LUCK WITH THAT AND HANG UP THE PHONE !

**BUYERS BEWARE**! Keys are stolen from vehicles and sold!! Customer service takes weeks to respond to emails and don’t answer calls! Forklifts damage the cars underneath, I had to buy a new suspension for a vehicle because of the forklift! Incomplete paperwork is handed to drivers causing problems at the DMV!

I have been buying cars for 20 years, never seen rude, unhelpful peaple in my life like this, and they throw the car of the forklift instead of placing slowly on ground, cost me a rediator and two hours of work on the ground and the car was perfect needed nothing . Your money means trash to them . Ill never ever buy a car from this again.

This auction is a scam they have nothing but junk cars with mechanical problems. Buyer beware

Either your keys or paper work will be missing! GUARANTEED !! Dont buy from here unless you want a headache and a half!

They say they run and drive but I got a car that was missing part of the transmission. Nothing but junk.

Worst auction to buy a car! Missing keys and missing paperwork in almost every car I have purchased!

They need to listen to the customer before continuing transactions.

Horible service very rude on the phone and unaware how to do there job!!!

Extremely bad service. The worst auction branch EVER!

Anything is on this company all usa

!!!!!!BUYER BE AWARE !!!!!! -------DO NOT BUY FROM THIS BRANCH------- THEY SELL FLOODED CARS WITHOUT DISCLOSING IT. YOU WOULD THINK IT NEEDS A DOOR, BUT IT ALSO WILL BE FLOODED HALF WAY WITH WATER IN ENGINE AND TRANSMISSION . AND THEY WILL DO NOTHING ABOUT IT.

They are saying that they are working till 5 but for real is till 4.20 if you want to pick up the car. We had to drop everything in order to come before 5, spend time in traffic and get nothing because they are leaving at 4.20 instead of 5!!!!! Spend 3 hours one way!!!!!

Keys are missing in every vehicle I have purchased!! but are advertised as “Present”. Horrible customer service! There’s always problems with paperwork, very poor management!! Never buying from here again!!

Lisa and Jennifer are great

Fantastic experience!

Employees with bad attitudes

Dont buy nothing from here, i really cant believe there is some place deals with people like this one, they have junk and they know trucks are not willing to travel this distance to them especially with traffic in that area, so they charge crazy storage fees, stay away from them

Excellent service

Bad experience.

No keys in cars.

Beautiful women

Good service

Fees are high.

Friendly staff.

Something missing

5 stars for Lisa and xela very friendly .... the rest 0 stars very bad at attention they give ..... 5 stars for Lisa and xela very friendly .... the rest 0 stars very bad at attention they give

Good place

You have to arrive very early to get in line the forklifts are a bit slow but if they have good service kind and tidy

The crooks! A whole day wasted!

Aiia New York

Everythings fine