These folks are just as talented as fancier groomers with higher prices and longer wait times. The staff are super friendly, and my dog loves going. Mikayla and Hayley are particularly great!Worth getting the Top Dog Plus package if youre nervous about trimming nails or hate brushing teeth; we always do.

Ive been in several not much different but I have to say the staff here are extremely friendly and willing to help this will be my new store permanently

Hard to get staffs attention for questions But they are helpful and friendly when you do.

PetSmart in Mechanicsville is our go to!The staff are so friendly and we know our two pups are in good hands. Weve never had any haircut issues either! This is huge for me as Ive had terrible experiences elsewhere. We are thankful for PetSmart Mechanicsville and their wonderful staff.

Excellent customer service! Excellent pet grooming as well! She explained to me about the charges and discounts. She called to let me know how my Cooper was doing and was patient with him as well! She went above and beyond! I will definitely return with him! Thank you so much!

The customer service was excellent. Very kind and understanding. Will definitely go back

Great service. Grooming was well done.

Very friendly and knowledgeable staff. Good pricing on many of their products. Good supply of pets. Clean and organized. Would definitely recommend and will be going back.

Very helpful and friendly service. Excellent customer service throughout my first visit! Thank you very much!

Our Shih Tzu is a patient at Banfield and they always take great care of him. The stor itself has a great selection of food and products for a lot of your pets needs

I adopted a very ill senior boxer. Banfield (Mechanicsville location) is doing everything they can to get him well. Thank you, Banfield. We may have not had our old man pup for a long time, but he is loved, and he is showing improvement. You are appreciated.

I enjoy going here to interact with folk pets, when they allow you too. Many times they automatically respond to me. I spent 1 1/2 hours there looking for cat food for a feral cat that adopted me years ago, who decided she no longer enjoyed the food she was receiving. Receiving,crazy but was able to find that what she enjoyed is no longer being made.I had to switch to Purina One and now monitoring if she likes that. Yes its a strange relationship when and animal lets you know what they like even if they dont live in your house.😳😲

Nice and friendly staff.. clean store.. Hermit Crabs need a cover with proper humidity

Very helpful. They helped me find exactly what I needed and told me if my dog does not like the food bring it back with the receipt

Groomers do great job with my pit. They take good care of him. Staff are friendly. Prices are fair.

Always find my pets needs here. Good service and well maintained

Nice location in a Target/Home Depot anchored strip mall. Full service with fish, cat adoption, birds, guinea pigs and mice, pet grooming and obedience training. Plenty of food. Blue Buffalo rep in the store.

Clean. Animals for purchase. Nice employees. My son bought 2 beta fish and a divided beta tank. We named them Mako and Thrasher. We are going back get a bearded dragon...only if my youngest son (4years old) will hold it (since hes the one that wants it).

Average PetSmart. They didnt have what I was looking for even though their website said it was in stock in the store. I know retail inventory can sometimes be off so no big deal. Associates were very helpful.

Redoing fish tank so kinda pricey but for everything I needed to make my fishtank pop this time :)

Our experiment was wonderful came in and purchased a second parakeet for my child because the first one was lonely and they also have other wonderful animals in there to like cats and reptiles thats if you like them but my experience or all was wonderful and pleasant and the customer service was helpful to the questions I asked about the birds that I purchased

Ordered online & it was ready for pickup quickly. Parked, opened app, clicked shop, & clicked Im here . Guy brought out my order in a reasonable time & put it in the back of my SUV.

It was late and had a really knowledgeable and patient store assistant help my son and me. We were looking at different toys, treats for our little shiba on these rainy days. She confirmed our choices and recommended some treats that went well with the toys. Weve been watching our puppy entertain herself with her new toys all morning, and shes having a ball! Only time will tell if these toys will survive during these teething times. That part Im not too sure about at this point. 😄

My pups had a really great experience at this location. Happy to return for their next nail day.

Went to Pet Smart for doggie training, private lesson with Sandy. She is a great trainer. Lots of patience, suggested a harness to help us walk our dog and stay in control, thunder shirt to help with anxiety. A true GEM!!!!

Clean store, very friendly staff. Large selection of items. Needed a hammock for my dog in the back seat for a road trip. They had 2 types on the shelf to choose from, and at fair prices.

Poor selection of products. Will shop elsewhere.

I had to make a return and they made it super easy and efficient

I dont recommend this Banfield. I drop off my baby at 830am for a teeth cleaning...Was told she will be third.... Called them 130 to check on her and was told they havent started on her yet, because she will be last and she will be ready at 530. WTH? She went from 3rd to last... My job gets very busy between 4 and 530, no way I could be there 530 to pick her up. Plus all the traffic in that area.I canceled her appt and went to picked her up. When I got there I waited and waited and waited....one was on the phone talking so slow like she had nothing better to do while they other one annoyed me. Worst service ever. They dont deserve one star. ATTENTION BANFIELD Dont and I repeat DONT tell me you are sorry and ask me to contact you, because I know you are not sorry and I wont contact this Banfield for any reason every again.

Staff are always willing to help.

Nice, large example of a PetSmart chain store.... plenty of inventory, decent prices, lots of customers, and animal rescue organizations coming by from time to time looking for your help with adoptions.Regularly get our dog food, fish food and even a couple fish from either this location or the one at Virginia Center without any hitch. Staff is busy, but friendly.We use independent vets and groomers; never wanted to take our animals to a vet or groomer in a big box store, so cant comment on those services.Nice, affordable place to get the food and accessories we need.

Had what I was looking for so thats a plus. One check-out open and backed up but another opened within 5 minutes.

Kind,helpful and courteous sales associates

Staff friendly and helpful❤️

Staff always so helpful

I visited the Mechanicsville, VA location late this morning. While waiting for checkout I counted five customers entering their store with no masks on. No one in the store said anything to them. I asked the clerk if the Governor’s order for mask requirements had changed. I was told no, the order was still in effect.I asked the clerk if anyone was going to ask the customers to put a mask on, and her response was that she was only one person and couldn’t do it. I quietly asked to talk to the Manager about it. The teller pulled her shirt mike and informed the Manager that there was an “upset” customer waiting in reference to other customers not wearing masks. I was never upset, I simply asked questions that irritated the teller. The Manager never came out to talk to me, though I waited quietly and patiently for them. If you want to be safe, just don’t visit or shop at the Mechanicsville PetSmart. Their customers are not asked to wear masks and you will not be protected while you are in their store. I think a call to the Chickahominy Health Department would definitely be constructive. Maybe they can stop by and make a surprise visit to confirm that the Mechanicsville PetSmart is non-compliant!

I took a sample of tank water in and they tested it said it was all good so I purchased 17 glo neon fish $168.00 within 2 days they were all dead. The lady told me that they had just gotten the shipment in so they were already stressed. I figured that was the problem. Anyway I took my receipt to get the refund and purchase new fish Chris the manager told me he couldnt refund the money without proof the fish died I told him that I didnt bring the fish and he said well without the dead fish he cant help me I said well I have pictures and he said sorry. He basically called me a lier. Said all them fish hadnt died. I came home and took back the fish and got my refund. I had purchased more then 7 hundred dollars in that store in a week. I buy all my dog stuff and cat stuff from that store but after today I will not spend another dollar in that store. Chris needs to be fired you dont treat your customers that way.😡😡 DONT SHOP PETSMART MECHANICSVILLE VA

PetSmart is very awesome. They are very friendly, helpful and very knowledgeable. The store is very clean. Keep up the great work.

This Pet smart does excellent dog grooming. Krista does a great job with my dog.

Always a smooth easy transaction. With coupons or returns !

SPECIAL SHOUT OUT TO THIS WHOLE TEAM THAT WAS WORKING ON 01/07/21 ON THE MORNING SHIFT AT THE BANFIELD VET HOSPITAL! TO MS. SAM THAT HANDLE MY DOG (BEE BEE) EAR CLEANING THANK YOU THANK YOU THANK YOU! WE APPRECIATE YOU BEING SO UNDERSTANDING, CARING AND PATIENT WITH BEE BEE BECAUSE HE CAN BE A WILD BIG BOY : ). ALSO THANK YOU TO THE MS. LADY WHO HELP SAM WITH HIS CLEANING AS WELL YOU ARE VERY MUCH APPRECIATED! TO THE CARING/SUPPORTING FRONT DESK YOUNG LADY WITH GLASSES, I REALLY APPRECIATE YOUR GOOD SERVICES IM SORRY I DIDNT GET YOUR NAME. THANK YOU AS WELL TO THE DOCTOR WHO SEEN BEE BEE HE SENDS PAW LOVE!

Got a great blow out today!!! Thanks Petsmart Mechanicsville

Service was great, staff courteous, they had what Id been looking for except for one thing which they said they could order for me.

The staff was very helpful and took the time to even read the ingredients on the bag of dog food for me!

Great. Friendly people.

Store is always clean and well stocked. Great customer service

Went Santa Paws shopping for my fur babies and not only was I able to find what I was looking for but I was provided EXCEPTIONAL customer service! Thank you will definitely be back!

My dogs love this store. And they treat you better the family

Not a bad place to shop. Just wish they would lower prices. But glad they price match.

Decided to go adopt a kitten that I had fell in love with while I was visiting. Was told the kitten was fine, no issues, he was healthy right? Tell me why I get him home .. and he has TAPEWORMS AND AN UPPER RESPITORY INFECTION. I spoke to a lady with MEOW STORIES name Kate I believe and she told me I had to buy him a deworming pill. YALL LET ME ADOPT A CAT WITH NON LISTED HEALTH ISSUES AND TRIED TO MAKE ME PAY FOR THAT !? A $150 VET BILL I JUST HAD TO PAY BECAUSE THEY DID NOT TELL ME THAT CAT WAS NOT HEALTHY. VET SAYS HE WAS MISTREATED . THIS IS UNACCEPTABLE. Im glad I am a loving person and adore animals it is very sad to get a new kitten and SEE AND HEAR HIM SUFFERING AND STRUGGLING TO CATCH A BREATHE . thank goodness for my vet because now we are about to get him all better . But I will NEVER recommend anybody to adopt with pet smart via Meow Stories. TERRIBLE EXPERIENCE. Never again . Go to the SPCA at least they care about their animals.

Love the grooming service

Great store and service. I visit often.

GREAT SERVICE!

Always a pleasant environment.

I took my fur baby here to be groomed. He has anxiety, so I was worried at drop off but after picking him up, he was happy and the ladies said he did great. I appreciate that they paid attention to my concerns and made him comfy with being groomed. I usually do it myself but cant anymore

Its pet smart.

Very nice, clean, neat, store!

Great service!! Brittany in the salon is the best!

The store stinks and the floor guy walked around with a tablet and wasnt helpful at all. The item I wanted was out of stock supposedly at their store. I asked where was the nearest store and if they had the item in stock. You can call and find out. He said flatly. When I called the other store a woman answered. Let me see if someone is available to do a stock check for you. Pass the buck is the order of the day here. One associate more lazy and disengaging than the next. Customer service has officially died.

All the tank is are dirty,the tanks they sell are terrible for the reptiles,especially the ones with drawers,if they knew basic humanity they would try a little harder

They always do such a wonderful job grooming our dog, highly recommend!

Its a good place to shop for pets of all sorts they have a lot and have amazing staff.

Lots of choices but what I needed was not available

Nice people

Brittney is a wonderful groomer! Kind and through.

Girl Scout Troop 1132 selling cookies and meet some wounderful people !

Our Pet Smart has great products and staff. Super helpful and friendly! Sometimes they run out of certain stock, but usually get in back on next shipment. Also, they let you find better prices and will match. A Bonus!!

This store is always running out of Super Worms for my Bearded Dragons.. I was told by employee that they have corn worms and as she showed me where they were all of them were half dead already. Another employee told me their delivery days each week for them so I went to days after they got a fresh delivery and still were out of stock. They say they only get a few in each week. Absolutely ridiculous that I cannot even find food for my dragons at a pet store. I spoke to the manager on duty at the time and he stated i’ll apologize I don’t know what to do for you. I will never come back I will take my business to fin and feather‘s in Lakeside.

The young lady in the fish department was very helpful and sweet. She helped us with a kitten adoption when the people werent available to meet.

Great place for pet care. This location has a Banfiield Pet Hospital in the back of the store and the staff there are exceptional! They treat your pet like they are your own-very personable! Check out the preventative care packages that they have for your pets. Really worth the price! The staff in the PetSmart store itself are friendly and knowledgeable as well.

We took our new puppy in for his first vet appointment. The store and clinic are very clean and easy to maneuver around. The staff at Banfield and in the store were fabulous!

I got them Nacho Flay treats

The staff is so sweet and informative and comfortable with my puppy mastiff. They always have our food in stock. I dont go to any other pet store. I dont even go to a different PetSmart.

Who doesnt love these places? 🤍🤍

I can never get female fish here so probably wont be back for a while but its a tidy store so doesnt deserve an overall bad review. maybe its due to covid slowing down shipping so Ill give them another visit in a few months and revise my review if I can get the fish and aquarium plants Ive come to expect from the big box pet stores.

They cut my dog and have bad associates working there .. that don’t have a clue to what they are doing my dog is only 7 months .

Clean, helpful staff.

Nice selection of pet supplies for the money. Best if you get a membership. It’s nice to be able to take your pet inside and the staff are very helpful. Everything in my picture was bought from PetSmart, except the bloodhound, who clearly is good with his stuff😜

My choice for my pet!

Friendly and knowledgeable

I used PetSmart grooming services. I know they have had some bad press, but this PetSmart is great. Lisa was the groomer. She was great with my dog who is shy. My dog is a shepherd mix and just needed a bath and nail trim, but she did great. Would definitely go to this PetSmart grooming salon again.

Good selection of quality pet supplies. Some associates arent properly trained in their product recommendation.

My puppy is enrolled with Banfield Vet, so when she goes here for her visits, we always come out with something she wants.

I went in for a basking light for my bearded dragon, and left with a whole christmas outfit for him as well😐😐😐

Good prices and super friendly staff. My kids love to go here just to visit. They have a wide selection of quality pet foods and treats as well.

Good

Great grooming dept. Ask for Haley she will fix your furry son or daughter right up. Very friendly and helpful

Got my doggie cut by Jessica G and it was amazing! definitely recommend her!

Came to this location first time in this particular one. The employees were friendly. Everything​ was in stock, the store seemed organized. The only thing I noticed was when I first walked in there was a strong urine smell, it wasnt so bad that you couldnt walk in but it was noticable more so than other locations Ive been to.

If possible I wanted this location to acknowledge my review of one of your employees while she is at another location!I cant say this for all PetSmart employees however the experience I had when I called the Chester location was phenomenal. I had the pleasure of speaking with an employee named Cindy. The Chester location is not her home store. She advised me that she is just filling in there for this week and that her home store is currently the Mechanicsville location. Cindy went above and beyond to help me with the questions that I had. Not only was she extremely knowledgeable and friendly she did not get annoyed with all of the questions I was asking. She gave me amazing advice on the Veterinary Clinic attached to PetSmart. I personally hope that Cindy is in a manager position due to the fact that she has manager qualities that she exemplified when speaking with me. I personally have been in sales customer service for a very long time and Cindy was out of this world when speaking with me. If anybody is looking to speak with somebody who is knowledgeable personable kind and passionate about animals Im sorry our little family members head to the Mechanicsville location and ask for Cindy you will not be disappointed. Thank you again cindy for all the information and advise!Thanks again Cindy you rock, I wish other stores outside of PetSmart and within had more employees like you! You really give phenomenal customer service!

I love PetSmart mainly because of their selection. Its a big box pet store. They have just about every brand, and every kind of pet thing that you could ever want. The story is laid out very nicely, and its very easy to find things there. It has been my experience, that the staff seems to be very helpful. I dont think I ever went in there to buy something, and they didnt have it. Thats the reason why I go back.

This PetSmart is usually very clean, and depending on the day, you have either Luke warm associates, or very friendly ones. Last time we were there we had a very lovely person let us hold and pet the baby bearded dragons even though we made it clear we were thinking on getting one in the future, not that night. They were very nice to small talk with, and answered all of our questions with a smile. I hope this associate is there next time we pop in.

Katie Davenport at the Mechanicsville location was OUTSTANDING. She was patient and took her time helping me pick out my new pet and all the food, accessories... She helped to explain how to care for it and recommended things that she had used for her own. Katie was so kind and a breath of fresh air. Usually customer service isn’t great when you go anywhere to shop but every staff member at this location was exceptional. Katie even helped me take everything out to my car, IN THE RAIN, to help me load it all up after hearing I had recently had surgery and shouldn’t be lifting heavy things. I just can’t speak more highly of her! Thank you for everything Katie if you see this! I hope your manager sees this too and you get the recognition you deserve!!

Always helpful. Friendly staff. I have 2 rescue kitties and a feral cat colony I care for and often place large online orders for in store pickup. Seldom a problem. Also they are so good about setting product aside for me when I call ahead (when Im using an store only coupon). I appreciate this as previously, some items sold out before I could get to the store. My feral colony goes through a lot of food each week and the ability to purchase large amounts of food with a coupon helps.

Good customer service and knowledgeable staff!

I would give them negative stars if i could! DO NOT BRING YOUR PET TO THEIR GROOMING SALON! if you want your dog to be forgotten about and left in a cage for hours and be told that your dog would be ready for pick up at a certain time and have to call to see what is going on because you had not received a call in hours and when calling to see what is going you get told someone else came and pick up your dog and he was no longer there!My dog was dropped off at 1130 am for noon appt to get A BATH -yes JUST a BATH. he is a 12 pound poodle mix. Was told he would be ready at 130pm knowing they needed a few hours waited to call - finally called at 3pm to see what was going on. upon calling whomever answered the phone stated that Max had already been picked up. when asked who picked him up they simply stated some man had come and picked up MY dog, I asked that they re-check and was reassured he was not there. Yes you can just imagine my thoughts/feelings at this moment. Apparently a handful of their employees did not have their s*&^ together and after checking my dog in-immediately checked my dog out as if he was gone. I asked when they actually bathed him and they stated he did not get his bath until 230pm. My dog sat in a cage or who knows where probably without any attention or care for 3 hours!!!! 3 hours!! before they even noticed he was there!

Associate was very knowledgeable and kind. Would definitely go back.

Ms. Sandy is the best trainer!! She is the main reason I keep going back! She helped us with our service dog. If you need help with your dog definitely go see her

Good customer service .I tried to buy a pet crate on line and the system said they didnt have any in stock.The store manager matched the internet price and saved me 15%.Thank you !!

Was looking for feeder fish and loved the variety!