Great customer service

While we’re all mostly dealing with reduced income due to covid19, I reached out to work with payments on my plan. Made 2 large lump sum payments, putting me under 14 days past due with less than half the normal bill to pay. Received a notice asking for the remainder of payment within 3 days of my 2nd huge payment. VA law requires them to give me 15 days to make a payment after mailing or delivery of notice. They cancelled my plan the day they printed the paper they mailed 2 days later. My main source of income requires me to travel from home to home, this now sets me back further in this pandemic. Through out this whole process I’ve received 1 call from them, asking when I was gonna make the payment. Informed them of my plans and asked for some understanding in this situation. Nope.

Mr. Jones and his staff are professional, efficient and most of all caring. They dont push products just to increase capital gain, but provide products that best serves the needs of their clients. Its a pleasure working with them.