Long Story Short: Too much time and money wasted for awful and frustrating service, except for the last technicianWe called Sears to fix our dryer, scheduling an appointment for January 16th. At 8:05 in the morning, they said they stopped by and no one was home, although I had been in the front room with my dog who would have barked had anyone come up the driveway, and my husband had been up with lights on for the past two hours. A technician was able to stop by later in the day. We wrote a check to pay in full for his service, the part he needed to order, and the return service to install it. The money was taken from my account three days later, and the part was scheduled to arrive February 2nd. On February 5th, my husband called Sears to see if the part was on its way, and they said we had cancelled our appointment, therefore cancelling the order of the part. They claimed we had not paid. I called service later and though I could clearly see money deducted from my bank account, the representative said he could not, and there was nothing he could do. On February 12th, a second technician came, looked at our dryer, and said we owed the exact same amount I had already paid. Fortunately, with the physical check, the bank statement, a copy of the check from my bank account, and the previous receipt for service, we proved we had already paid, and he handled phone calls to fix the issue. This technician is the only person who was of any help to us, as he handled the money problem and fixed our dryer, finally. Had I known the process of working with Sears and A&E was going to take a month, we would have gone somewhere else or just purchased a new dryer.

I called and setup the apt. Almost 3 weeks til they can repair my mower.