Great to work with, kept us updated and car turned out great.

Disgusted with work done. They did cheaply as possible repairs because they work for insurance companies. Paint job is horrible (orange peel)Door should of been replaced, now the door is nothing but Bondo on a brand new vehicle!My car was hit in front fender and door passenger side. I would rate this place a big fat zero if I could.

The customer service at this location is excellent. They kept me informed every step of the way and did a beautiful job repairing my car. Mr. Pope was extremely knowledgeable about every detail and really made me feel like my car was in good hands. Even though I am a Westsider, I would return here again in a second if I ever need their service again.

He was mad because I wasnt getting my car fix there so he gave me a low quote and I sad Im going to get two more he said it dont matter there going to take the first one anyway

Customer service focused, friendly, helpful and mindful. Highly recommend Gerber!

I worked with Jack, Sierra and Jay. They were all absolutely incredible to work with. They were kind, patient, did an excellent job communicating with me through the entire process. We ran into a few snags along the way and they were exceptionally helpful. They make sure to take their time and really make sure I understood what was happening,what type of work they were doing, as well as what warranty I would receive and who I could talk to of I had questions. I visited other body shops in the area that refused to do the work if it wasnt being covered by insurance, but Gerber had competitive pricing and was very helpful in that part of the process as well. I would highly recommend them and I wont take my vehicles anywhere else!

Getting a look over....Grace said she didnt rear end me

*Update: I was contacted immediately by Jay to come in and they will do whatever is needed to relieve my concerns over any internal damage to my car . I highly appreciate the fast response & the offer. I guess a case of miscommunication . As a result I have upped my rating. Thank You!*Original post: My Honda Element was hit & my insurance company recommended Gerber. The facility was attractive & clean. The receptionist was especially personable. The wait was short for a serviceman to come out to check my car. However, once it was learned that my vehicle didnt have any physical damage, the interest & helpfulness dropped. I explained that there may be internal damage & my drivers side door pops when opening, & I hear a rattle. He responded he could give me an alignment, pop the black molding off the door & pull it out a little so it wouldnt rub. I said no the the alignment as I felt it was a plecebo, & OK to straighten out the door a little at the closing point. One of the little plastic screws fell off when he removed the rubber siding. Seems like if no physical damage showing, & they cant make any money, bye bye. I would not go to them again.

Very professional and courteous staff

Fabulous experience, great team of professionals made it happen.Took care of the rental as well.Jack, my SUV was in new and shiney condition in one day!

The repair is amazing Steve and Jonas did a phenomenal job on my car. They used original oem parts and had them paint matched. The work that was performed was done a few days before the original date. I will definitely come back and have them work on my car again.

Efficient, courteous staff!! Our first time there but staff made us feel very comfortable!!

Hands down best customer service Ive had in quite some time. Extremely friendly, knowledgeable, helpful and fast! The insurance company literally could not keep up with how fast they work. Also great workmanship. Attention to detail was on point. My car came back way cleaner than I left it. Paint job was great also. Definitely recommend these guys.

Can you believe that in this day and age that they are totally honest.

Can’t say enough good things about this place! They were so kind and quick with our repair and very thorough. They gave us real suggestions and didn’t try to rip us off, which a lot of places will! Highly recommend them for repairs!

Their honest and do a wonderful job I would recommend them to anybody

Professional through and through! Beginning to end! Car was finished a whole day early! Rental was waiting before I signed in... Very impressed and highly recommend! My car is impeccable!

I love these guys work. Efficient and easy to deal with, also reasonably priced. Thumbs up!

Took excellent care of my Jeep renegade when I needed my hatch fixed. Fantastic job . Will use this place in the future .

Needed a price quote on tail light/bumper repair. Shop returned car with bumper hanging off, poor worksmanship and service!

Great honest suggestions

The customer service was awesome the my vehicle looks better than what it sis when I drove it off the lot

Jay and his staff were fantastic! Qualify work, top-notch service! They returned calls and emails, kept me informed and worked with me every step of the way through a difficult situation. I would highly recommend Gerber Mayfield Heights!

Ive been here twice now - once for an accident covered by insurance and once for something that didnt quite make sense with my deductible.Both times the experience was smooth as can be. Everyone on staff is responsive, polite, and knowledgeable. The first time, there was a hiccup due to a small insurance company mistake. They sorted it out immediately. The work itself was on point, and the price was extremely reasonable.I wont go anywhere else and would recommend this place to any friend.

They did an excellent job. Even came in alot lower than the estimate. Of course it was thru insurance. And they said they could do it cheaper than my 250 deductable.. Very courteous and excellent service. I would definitely recommend them again.

They listened, did quality work in reasonable time, have friendly knowledgeable staff.

If I could give this place 0 stars, I would...TL;DR -- Had drivers side control arm replaced. New control arm made knocking/squeaking noises. Pointed this out as soon as I picked my car up and was told it was normal. Now 2 years later my Ford dealer cannot align my car because the new control arm is loose (but somehow the old control arm is still fine?)Ill preface this by saying that my initial repair was over 2 years ago by the time Im posting this and the shop was previously Suburban Collision, but I believe they were bought by Gerber or whatever series of events happened that lead it to be what it is now. Anyway, Gerber definitely has the records of the repair, so for the sake of this review Im considering them the same.Just over 2 years ago now, I had to take my car there as suggested by my insurance provider, Geico, as a certified location. I hit a nasty pothole on these wonderful Ohio roads which lead to a series of events culminating in 2 blown tires and a busted drivers side control arm.Everything seemed to go fine at the time. The repair took just as long as they told me, but when I went to pick it up... there was a weird noise that wasnt previously there.I took my car home the first day and immediately brought it back after work the next day because there was some obnoxious knocking and squeaking coming from the new control arm area. I even had a tech take the care for a spin around the block and was told this is just a normal sound but as Im sure most people reading this know that a normal car doesnt make sounds worth noting... but this one did.So as Im not a mechanic, I take this as a reasonable reply and continue on about my life driving this car that knocks every time I hit a bump.Now were 2 years down the road and its time to replace some worn tires and get an alignment at my dealership... but suddenly Im told that they cant align my tires because my drivers side control arm is loose. What? How is that possible? Its less than 2 years old and I was told it was fine.I had my dealership techs take the car for a spin and toss it up on the rack to check it out. I explained all of this to them and just asked that they verify what the noise is and where its coming from. Low and behold the sound that I reported to Suburban Collision (Gerber) at the time of repair is exactly what is preventing my car from being aligned. The Ford dealership calls Gerber who informs them that it has been over 2 years since the repair so it is not warrantied... again despite me having mentioned this EXACT THING at the time of the repair and being told it was perfectly normal.

Try once.. many varieties...nice cost

Great customer service highly recommend

Got my car fix here.seems like great work...

This company was very good to me if you ever have car damages in the future I highly recommend this place and to others

Worst experience and my repairs took forever or should I say are still taking forever. I was promised my car at the beginning of November then it was right before Thanksgiving then it was the Monday after Thanksgiving and now its this Wednesday. I havent had my car in over a month and a half and theyre still not done! Whats worse is they dont return your calls and lie about the progress that theyve made. Im beyond frustrated since I dont have my normal vehicle and have been driving a rental since my accident. I also feel they have a lack of knowledge as we were told that they were surprised that my car had an axillary frame and continue to say it was more involved than what they thought and required more research. Now Im scared that Im going to get back repairs that werent complete because they didnt know what they were doing. Once I get my car back, Im taking it to another repair shop to double check that they did everything correctly. Go somewhere else and dont let your insurance company steer you to this place. It seems like they get kickbacks from the insurance company for making you go there.

Fast, friendly service. My car was fixed the next day. Thank you!

They committed insurance fraud. Have pics of a car after an accident and a copy of their repair report and things were replaced that didnt need replacing. They knew it was an insurance job so its just a way for them to milk the insurance company. This is why we pay so much for insurance these days, because of fraudulent repair facilities like this.

5 star service

Paula was super kind and friendly! Car estimate was quick and thorough!

Not bad

Quality work and good price

Tried to pick up car twice. Both times work was poorly performed--exterior body panels misaligned and interior panels dirty/not properly installed. Save your time and money...go somewhere else.

Excellent repairs

Fast and good service

Not thorough enough... :(

Detailed work!

Good service