Ive been working with AutoFriend for the last 3 years in generating new and used car leads for our dealership and we couldnt be any happier with the results. Their leads are exclusive and qualified and never had issues with closing a sale from the leads they provided. They are a very honest, professional and their leads are reasonably priced. I highly recommend them and will continue my relationship with AutoFriend for years to come. Thanks again guys!
Love working with AutoFriend. They deliver on their promises and their customer service is great. Jordan has been a big help since day 1. We buy used car leads in bulk every month and never have any issues from call to close. If youre looking for auto sales leads then call these guys.
Fantastic information. Staff was so friendly and knowledgeable. Adam helped me with all of my questions with delightful personal service. I will recommend this company to all!!
Customer service is second to none! Called me religiously to check every lead and credited where credit was due. Would definitely recommend this company for secondary leads. Jordan was the best!!
Russ does a great job keeping in contact and reaching out about leads. He is always on call when I have a question. We have been having good returns on our investment with Autofriend.
I love working with autofriends. They are very courteous and friendly. Russ is a great person to work with. Dorothy-from Santa Motors.....
Ive been a broker on LI for over 10 years and have always looked for a lead provider that could differentiate themselves from the masses. All the lead providers Ive used have been productive and turned over an ROI, but AutoFriend not only turned over profit, they saved me TIME. Ive listened to the way the speak to an applicant and how they develop levels of trust to help them understand why working with me would be a good fit. I recommend AutoFriends lead service not only for the quality of leads, but because they are accountable. Tom, their BDC Manager, represents what customer service should look like!
Great customer service! we have tripled our business sine starting with them! Ask for Adam! great company!
As a BDC Director, Russ is always looking after our account and making sure we get the best ROI. Love his enthusiasm
I would not recommend this company for any dealership. After asking Russ 3-4 times to give me 45 days to give current lead source one last chance he was very disrespectful on the phone and said do me a favor, never fill out another form then hung up. I was impressed with them up to then, If this is the level of disrespect that you give to a company that you are asking to spend money with you, I am glad I will never do buisness with you. Spend your money with someone else!!
We used Auto Friends for 2.5 months from June 1 through August 14th. Our dealership sells near 200 cars per month on average. Our BDC team of 5 individuals is the top of our corporation. Year to date (starting January 1st) has an appointment set rate of 29.8% and a show percentage of 58.7%. Our INTERNET closing % is 13.7% for the year and phone is 21.79%.I gave those stats to say this. We bought 252 leads from them in two and a half months and we were ONLY able to get ONE appointment in the door. In May, we spoke to Russ and we have him recorded saying, If it does not work, I will give you your money back. Well, when I complained during the process and asked them for help, we were given more leads. All of those were bogus as well. We were told, the live transfers are the key to success with our company. Do not believe this. 92% of the LIVE transfers HUNG UP ON US as soon as Auto Friends got off the phone. We spent $5700 on leads and only got ONE appointment in the door.If the leads were real, we should at least perform to our averages. But ZERO sales and only 23 appointment sets and ONLY ONE show with NO purchase. The attached pics are of our CRM. It shows 3 appointment shows, but we were already working those leads BEFORE we got them from Auto Friends as they were shopping our website.I have been able to warn our entire corporate network about this company and they have all in turn notified their contacts, wholesalers and used dealerships that buy from them. I am still waiting on Russ to make his promise good and give us some of our money back.
Its always a pleasure working with Jordan! Hes the best!
Usually when a company is trying to sell something to another company, they dont have staff members in the background yelling and cursing.