My husband dropped our Nintendo Switch off to be repaired over a year and a half ago. We have continued to call regularly. Every time one of us calls we get some crazy excuse as to why it’s not done. My favorite excuse they gave was the mail truck that had the part on it was lit on fire. I’ve tried to go pick up the Switch several times and am always told they’re not sure where it is and they need some time to dig it out. No one ever calls me back. Today when I called and said I am coming to pick it up, Thomas was completely rude and hung up on me. We have always taken our phones and tablets here to be fixed. I will NEVER take anything here again. See you in small claims court.

I had a phone that had been run over.. When I went to them, they were honest with me and helpful. Great service, great products and I will go back and recommend them to anyone with phone issues.

I dont know how this company is with cell phones but with game consoles repair it sucks! I would give no stars if I could...brought my ps3 in to have the blu-ray reader replaced,they said it could be done in a week I said ok no problem. Call back a week later still hadnt ordered the part...2 weeks later another issue, 2 more weeks later more issues..in all they had my ps3 for 2 months. Sad to say issues were never resolved..I told them to put it back together and Id come pick it up I ended up getting it back in pieces in a box. Bad customer service!! Dont come here for game console repair!

They fixed my computer and it works very well now. Thanks guys! You rock!

These guys are very slow and unresponsive about a console they are doing for me. Very ridiculous and I do not recommend them to anyone.

I’m going to gush here because I had an amazing experience at CPR today. (Currently typing on my new iPhone XS Max from CPR btw) Trey Helped me out. He’s the man.I Needed a new phone (unlocked, without having to change my plan to Verizon or AT&T). I went to Verizon, Walmart and Target, all the obvious places in Mason City that sold phones, but at each place I either had to change my phone plan and pay monthly or pay $1200 to get an unlocked phone. SO, I called CPR on a whim; I had gotten my phone repaired there in the past. I told them I needed an iPhone 10 or later and TL;DR they got me what I needed.It was surprising quick, easy, informative, and really cheap to get this phone, and They transferred my data for free. Sure it’s refurbished but they told me if anything (other than my clumsiness) happened in the next 6 months they’d fix it for free. They’d also give me discounts on repairs and phone cases and man, I’m just pumped with the service man!Anyway, I feel like I gotta say again, Trey helped me out and I was real impressed by his service.

I was real happy with their work however their fix on my phone s20 only lasted an hour. No big deal i called and left them a message to see if we could get it resolved or if there was another fix to it.... still no response. Great guys and they are fast. just not very professional.

I have a Iphone 8+ and I abuse this poor phone at my restaurant and in my life. The guys at CPR have resurrected my phone a number of times now. I like my phone and I am getting to the age in my life I dont want to change phones because I have now become efficient at using it Highly recommend CPR of Mason City.

Fantastic customer service! We were in and out with a phone issue wed been working on for days! Highly recommend. I hope we dont have to be back again in the future, but if needed, we wont hesitate to come back. I only wish we wouldnt have waited so long to stop by! Thanks guys!

They were very helpful and had it fixed. I would suggest anyone having there technology repaired done there.

Excellent service, friendly and helpful staff,

Terrific! my phone works again. hallelujah

Needed my screen fixed on my phone, they did a great job and had it done in an hour!

Very professional. Did a great job fixing my phone.

They messed up everything on my iphone wont even turn on

Great service. Price was more than fair. I liked how I could just shoot a text and get a fast response. A part broke during the installation and they replaced it for no charge. I still would’ve been happy had I shared the cost of the broken part with them. There’s a market for what they do and they are on track to corner it around here. Will definitely go back.

Fixed an iPhone screen within an hour..no appointment needed. Very reasonable pricing and even came with warranty. Would recommend 👍

People are friendly and can do awesome work. Didnt have my glass for my phone and he actually built one and not sure how but it was his first time doing it and my phone works amazing as it should. Only place Ill go to if Im back in the area and need my phone fixed

Great service, reasonable prices for both cell phones and computers.

Fixed my iPad in 1 day kept me updated the whole time will go back again

Always happy with the speed of service, workmanship and prices. Great job to Phil and everyone there!

Great service done quickly. Fair pricing. Highly recommend!!

Fixed my issue and was quick and efficient

Phil is one of the greatest techs Ive ever seen, no one in the Midwest can do what he can, hands down these guys are the best around no question.

Service and repair are excellent I have bought 2 used phones here for my family and both are excellent. They have repaired our phones from drying it out after a fall in water and replacing pins. Very in expensive service. Each employee is knowledgeable and friendly. Highly recommend.

Amazing repair shop! Took my iPhone X in there and they told me they had to order a new screen and had it in the next day! I paid $220 for it but it was well worth it for the excellent service! Jared did a great job on talking me through the process and explaining what needed to be done. Will definitely be coming back for any other repairs especially the way my daughter drops her phone all the time :)

Fast, friendly, knowledgeable service

I dropped my iPhone 6S off at 5:15pm for to get the screen replaced and it was done by 5:45pm. The service tech said it would probably take about an hour and a half but he did it in less than a half hour. It cost about $85 plus tax which is a great price for the service provided. Thank you so much for your quick and effortless customer service experience. I really appreciate it.

Great service!

They had my phone fixed exactly by the time they said it would be ready.

Im honestly not sure how to feel but disappointed. I brought my computer in on Saturday after talking with Phil, who told me the battery would be there Monday. Come round Wednesday, at 5 pm, I called to get an update. They said itd be done tomorrow. Well, here it is tomorrow and its still not done. I understand hitting a snag with a delivery not making it on time, but to say nothing about it until the customer calls is a bunch of horse hockey. You would think it common courtesy to update a person if the computers not to be done by the date promised. Not sure if the sarcasm is gonna be noticeable, but I absolutely love having to make three 80 minute round trips to Mason City in a week. 🙃🙃

I had a simple screen repair and sadly the first one they put in had a defect. I called in and they replaced it free of charge. Friendly staff, quick service, and a clean store. My only criticism is that they need dome hockey in the waiting area to entertain guests while they wait.

Thus place is great. Was gonna get overcharged by their competitor. These guys were 1000 times more polite and a million times more informative... They had me up and goin within 30 minutes and over 100 bucks less than anywhere else. From niw on these guys get my buissnes

THE WORST PLACE IN TOWN!! These employees lie and manipulate. I traded in a s10e and they gave me a phone that was hacked into and would malfunction everyday and when I went back there, within the 14days I have to pay another 186$ for a phone that would actually work. EXTREMELY POOR CUSTOMER SERVICE !!

They cant always fix a problem but they sure try and I love their customer service

Phillip was very easy to work with and would recommend. CPR saved my device!

Phill is such a great man. He explains things to be understood soo well!!

Well first off, I dont know who I was dealing with, but that is ok. I was on the road working and my battery was having trouble holding a charge. Went in and showed them my phone. They looked at it and said she has seen a few miles....we laughed and he went to the back to get a battery. Came out and told me that we are good to go and gave me the old battery.....Everything worked great....battery holds up....great price.....what else could you want from a company......I looked at the reviews and if you took out the people that are trying to scam them.....they would have a 5 star review....and I would agree with that

Definitely the best cell phone repair shop in all of the country!! They do amazing repairs very fast for a great cheap price! High recommend going there for any problems with any phone

Had to wait for my charging port to come in, but when it did it was changed within the hour.Didnt mind paying for that. Working good, thanks.

My mom’s iPhone 4 finally quit, she went to Iowa Cell Phone and Repair for help finding a new phone. She was very impressed by their customer service. They talked her through her whole experience, including getting a new iPhone 6 at the end of the visit.

Super knowledgeable with all makes and models of phones highly recommend!

I had a Note II and the system was stuck in reboot loop. I dropped my phone off, on Saturday and explained I need the contacts and If you can save the phone great but I need to know ASAP what you can do. I did not hear from them. I called on Sunday, Monday, Tuesday and was told they were trying different procedure to get my contact or the phone fixed. On Wed I stopped in and they said they could not do anything to fix phone or retrieve my contacts. I took my phone back to US Cell and they retrieved my contacts and pics so I could put them into my new Note 9. Terrible customer service and they had no sense of urgency to fix or retrieve my information off of my old phone. They did not charge me the $15.00 no fix fee...

Austin Morgan and Jared Gilmore were polite, accommodating and easy on the eyes, the two of them remind me of my best friend and my ex, only I got to talk to Austin and Jared and I dont get to talk to the ones I’ve had sex with. What does that say about me? It should say that I got my questions answered and have the tools to get going. End Game.

Highly recommend these gentlemen for any cell phone repairs. On top of a crazy work week my touch screen on my phone wouldnt work due to some water damage. I took it in on Saturday, an hour before closing and these super awesome guys could have made me wait till Monday considering the time they had left for the day but they stayed 30 minutes late and fixed it! I am pretty sure I looked like a lost sad puppy dog but thats besides the point. Lol. Their customer service was exceptional and I was so very thankful. You two guys really made my crappy week a hundred times better and for that I thank you!

My experience here is good knowledgeable at fixing your broken cell phone. They have some phones you can buy accessories for sale as well. Give them your broken phone they will fix it for you.

Nice and personable service. Was unable to help with 2 different devices that I was having troubles with, but I would return if I had a cracked screen or required a new battery.

I had a great experience! I had totally destroyed the screen on my iPhone 5c and because I liked that phone I took it in to see if it could be replaced. They replaced it within 3 hours and I had it back!

They sold me a phone and it didnt charge after 3 days tried to bring it back gonna charge me an 80$ restocking fee. I gave them another chance they said they would buy my cell phones that were in perfect condition. So I drove all the way there 30 min drive. I get there and they tell me dont want any of them. I HATE this place. Rip offs

Fast friendly service, nice facility, tho a little hard to find for an out of towner. Way more affordable that retail store or corporate phone repair. I hope I dont need another cell repair, but if I do, I will definitely use them again!

Good price

Had to get a new screen protector put on to my new phone, I called them up to double check that they had what I needed on hand, and they did, and they were open late! Went down there and they even had a machine that put the screen protector on my phone so it would come out without any bubbles on it! The product they sold me is great and the service was even better! I will gladly recommend them to others!

I took in my husbands iPhone 6 in since the phone couldnt read the SIM card, they had it for 2 weeks (needed to order parts) and charged $150 to fix it, when I got the phone back it had a different screen saver, a US Cellular SIM card and no screen protector (I find this to be very odd) but back to Verizon to have it activated and that always takes an hour of your life but it wasnt fixed, back to the repair shop, keep it another week, pick it up its fixed, back to Verizon to have another hour stolen from my life but it wasnt fixed, trip #3 to have it fixed, we can try and fix it or give you back your $. Gee, really just want the phone fixed, another week goes by, the phone is fixed but it is not, dont forget minus another hour from my life at the V store. I take it back, Im sent out the door without even a sorry or any kind of a refund. Not really mad just sad.

My phone battery was very bad and had to get a new one replaced. I took my phone to a different place in Mason City at 10:00 am and got it back at 2:00 pm and it was in worse condition than when I brought it there. So, I decided to take my phone to CPR and they had it fixed within 15 minutes. HIGHLY RECOMMEND THIS PLACE

Great service, only place around that had techs good enough to solder my charging port and same day!

Great job!

I had an overall great experience from Jared. My phone was fixed fast for a good price.

Fast and cheap. Great service

Very helpful and quick.

Happy with the service. I will be back.

Theyve fixed my phone and replaced the battery on my wifes phone all with fast and efficient service.

I had dropped my ipad mini on the ground and it totally shattered the screen. i brought it in to ryan and totally helped me out and fixed it.i had also gone in a few weeks back asking about trade ins, info about getting a new used phone, and so on. matt was willing to help out and gave me all the info i needed! if i could give ten stars out of ten, i would!

I can not say enough about these guys. From the first time Phil fixed my husbands phone when he got it wet by jumping in the pool in Vegas to AJ rewiring my entire store these guys are awesome! They are honest, helpful and to say they know their stuff when it comes to phones is the understatement of all time! They are a little hard to find in Mason City but worth the search. If you can figure out where the remodeled Wright Hotel is downtown they are strait across from the hotel on the plaza side. Or straight out the Southbridge Mall doors on the north side.Check them out!

This last winter, when my phone dropped, the camera hit something and broke the lens. I took it in and they fixed it within the hour for a nominal fee. I was and am very impressed with their work. I will take my phone back there again if I need to. Lot cheaper than the insurance.

Upon entering Iowa Cell Phone and Repair I was immediately welcome with a smile and quality service from employees Matt and Ryan. The two also worked to repair my cracked IPhone 7+ in a timely manner. I was overall extremely pleased with my experience at the store.

Helpful knowledge always updated in the industry.

Excellent! Well done!

Super fast. Way faster than batteries plus

Fast and cheap

Austin is so helpful and friendly.

These guys can fix anything! Check them out! Also have accessories and used phones.

Good service, fixed my issues fast.

Previously had good experiences.The latest experience has been terrible. Used cell phones are of course used but if they cost $150 - $200 you should be able to expect that they work for more than a few weeks. The phone was purchased by my mother in law.To make a long story short, the first phone was an HTC it kept on losing the sim card connection several times every day. This was not repaired after several visits. The phone was exchanged at no charge for a lower priced different phone also an HTC. After a week or so it started to have issues. The phone would not ring etc. I am an electrical engineer and a very experienced cell phone user, it was not a setting it was a hardware or software issue. The store was even able to recreate it.We finally gave up and purchased a new phone from another store we took the used one back to Iowa Cell Phones and Repair. They graciously bought the phone back at less than half of the original purchase price. This is what was offered to my mother in law, she was tired of dealing with all this and accepted the offer, I was not there to help her out.After hearing about this I had a fairly long discussion with a store employee over the phone. The store employee made several claims about the two different phones that were incorrect -the phones worked just fine, were damaged by my mother in law etc. Truth is they simply did not work.The employee told me to not bother them again and hung up I will make sure my friends or family do not ever bother them with business again.

Great service phone works a lot better

Went in to have a screen ribbon replaced. They said it would take a couple minutes and quoted $130. Thats $65 a minute. Way too pricey considering I spent $150 on the phone a Samsung galaxy

Quick service, they carry the parts on hand. They also have accessories for most phones and at a cheaper price than most stores.

These guys are always really helpful.

Horrible Service Stay Away...Far Far Away. Took my wifes iPhone SE for a headphone jack replacement. They said the entire charging port was interconnected. We paid the cost and the phone would not charge. Suffice it to say we took it back two more times and still would not operate. Took the phone to Verizon and guess what? They said the charging port needed replaced. Horrible customer service and totally un professional repair services. Stay far away from this repair shop.

Unorganized. Had my phone for over a month without ever fixing it.

Back when I had a LG G2 I broke the screen twice to the point of none working and both times they did a great job and Ive called multiple times with questions about my HTC Desire 626 there vary knowledgeable about it

Great store and very good prices

Good fast quality work

Bought a used phone in hoping to get some money out of it, and the guy told me my asking price was a low ball estimate. Most would have taken advantage of that, but they guy said hed buy it for twice what I initially asked for.

Decent priced used phones

Way too high priced on screen repair.. and too low on trade in values...

It close to go place then way out West

These guys can fix anything!

Good work

Goo cell phone repair in town