This rating is not a direct reflection on the Marshall branch. It is, however, a reflection on Woodforest as a whole. There was an accidental charge by a merchant, it took Woodforest a fraction of a second to charge my account, yet after the merchant reversed the charge and then called, faxed and communicated through email, 5 days and the reversed charges have not even shown on my account. This would normally be of little consequence, but being 900 miles away from home to attend a school, and having my account inaccessible due to this mistake, it is rather disheartening having to depend on the kindness of strangers for such things as meals...even after explaining the situation to the bank they basically said not their mistake so not their problem.So if youre looking for that down home, care about the customers first, kind of bank, this may not be the bank for you.

I was there with my mother and father making a depositAnd could help but hear two tellers talking about another customer in a disturbing way we all tried to ignore it but our teller was so busy in the gossip she misunderstood we had a three part transaction one deposit and two money orders.I would say Ill give it one more try about If they talked about that customer whos to say what else is going on there. Closing account Monday we have banked here for well over six years

I had account here but did not like debit card. It was supposed to be easy to use but too many adds before you could find real info on card.