I’m not one to write reviews, ever. I usually don’t think about it, but my experience with LaPrima warrants a review. Last Sunday, I ordered some mugs from this company through Amazon. Unfortunately, two of the mugs arrived broken through shipping. Things happen, but I was disappointed. This is when I emailed their customer service instead of dealing with Amazon as they left a card in the box with such information. I got an almost immediate response from a gentleman named Joe and I already have replacement mugs on the way. Joe rocks, LaPrima rocks, and the mugs I have that didn’t break are already my favorite. Thank you again!!