Thank you Adam for helping me set up my new iPhone 13Pro. Fantastic customer service!

Awesome customer service! Great job!

Great customer serviceAdam was very helpful and got the job done

Adam give me great customer service and I will be back, the best service

Adam was extremely helpful, there were issues with my account and new setup and he fixed them all.

Mr Adam give me a great customer service today

Great service! Was really happy Adam D. Could help me so efficiently!

They were able to help me trade in an old phone nice and quick and the man who helped me was very nice and outgoing.

David and Andrew were extremely helpful and their customer service was great! :) 10/10 would recommend.

Awesome customer service.It took a-bit to update my phone but they made it FUN!!

Adam Drain helped me with intelligence and respect and kindness.

Adam was so nice.. very good customer service 👏

They offered me the top notch services.Very professional!!

Adam was super quick and a huge help for getting me set up with a new phone

Adam Drain is the best! So helpful and knows his stuff!

Adam gave me great service here and was extremely knowledgeable and helpful! Thanks!

Adam gave us great costumer service!

Conor was very helpful with my purchase. He was knowledgeable, answered all my questions and was not pushy in his salesmanship. His colleagues Dawn and Rob were amiable and helped make my buying experience pleasant. Great team at this store!

Great job moving number/new sim from stolen phone to another iphone i had.

These guys gave me a great experience, love At&t!

Yes I had great customer service.

Adam was great and helped me get a new phone.

Rex and John are amazing! I have never had such great service. I had to transfer 4 lines to AT&T including one for my son who lives in CA. now. They were awesome getting everything taken care of and making sure I was getting the best deal! They also have the patience of saints because it was not easy. Thank you Rex and John and I am happy to have switched to AT&T! Kathy Smith

Very happy customer. Excellent customer service

ADAM DRAIN was great! Very helpful!

AT&T should really retrain their employee’s there. I always get treated terribly. Always in a bad mood when someone asks them a question because they wanna be on their phones. There should be retraining there or someone needs to let most of them go. Because i am so close to switching plans because i don’t wanna deal with people who treat everyone the wrong way just because they wanna be on their phone. They’re so dehumanizing

Adam gave me great customer’s service

Fast, friendly, and competent service. A pleasure

Dawnn is amazing! I transferred 4 lines and 2 Apple watches from Verizon back in January. Dawnn took me through the process of getting my account setup, moving the phones and watches. Everything went smoothly! Dawnn was very knowledgeable, kind, friendly, and alway upbeat. She followed up later to make sure everything was good. Fast forward 9 months and I noticed my bill was coming in higher than expected. I went back today and Dawnn was working - she remembered me from 9 months earlier and quickly found an issue with autopay discounts. She got the right people on the line to get this resolved. She still had the same great attitude and positive vibe. I highly recommend giving her your business!!

Adam gave us the best service!

Best phone shopping experience ever!!

Dawnn was very helpful and friendly!!!She gave us exceptional service. We highly recommend her for any new prospective customers :)Contact her now!

Exceptional service! Thanks for making our experience pleasant and addressing all of our needs! We highly recommend Dawnn as the AT&T associate to have when purchasing or making any account updates! Contact her now!!!

I was grumpy in advance when I went to the AT&T store to upgrade my phone, and grumpier still when I saw it was a kiosk in the mall. Every time I have to upgrade my phone, its always a hassle. However, I was blown away beyond all measure by the customer service I received from Dawnn. She was absolutely incredible. (To their credit, the other two men working there also seemed friendly and engaged with their clients). She was so amazingly patient and went soooo far above and beyond, that my friend and I could not stop talking about her. I havent received customer service like this in years, and she definitely deserves a big fat raise. (And no, I am not a friend or a relative!) I hope that AT&T knows how lucky they are to have her.

Exceptional customer service!

Very helpful, excellent service and very knowledgeable

Great help from Adam Drain

Was a great pick up and activation

These guys were great in programming and updating my account. They were friendly, helpful and very professional. I really appreciated the customer service I received. Great service...!!!

Great customer service from Adam!!!

Adam gave great service!

Adam gave me great service!!

I had to trade in my old phone and was a little nervous about going to a mall right now but the customer service at the booth was both expedient and respectful about wearing their masks. I was in and out in ten minutes. I am happy to know if I have any issues I can safely revisit this booth. Thank you

Conor at Solomon Pond Mall at the AT&T store is an absolute ANGEL. Trying to troubleshoot my brother’s phone and he solved my problem in under 3 minutes! He made our Christmas! Great experience!

I must say how absolutely happy and grateful I am with the service I received from Robert and Dawnn 😀😀 They went above and beyond to make sure I left the kiosk a happy customer. They were challenged, but never gave up 🎉 and I left as a very happy customer 😀😀😀

Great customer service!

Robert and dawn were very helpful kind and made things so easy and I left happy and not empty handed great experience and so far loving it

I can only describe my experience with Conner and Wrex with positive comments. Not only were they both kind and genuine, but they were also exceptionally patient and understanding while completing phone upgrades for my father and I. I felt very comfortable asking questions on information I was confused about, and they listened carefully and explained everything I needed to know with ease (and did not get frustrated when I asked them the same thing like 3x!) I left the kiosk with clear expectations of what I should expect with the upgrades, felt confident with the changes made, and grateful that Conner and Wrex were working during that time. Nothing but great service!

Great fast service

Great customer service

Quick and easy. Respectful of distancing and sanitizing and wearing masks. Very helpful.

Had a great experience at this store. I worked with Connor and he was very knowledgeable, helpful, and professional. The manager was onsite as well and he was able to give me feedback from his family’s use of the technology which was extremely helpful. Great group and would highly recommend

Quick service

Conor & Dawn at the solomon pond mall in marlboro ma were spectacular. Helped me with an affordable plan and walked me thru the mechanics of the phone. They were smart and knowlegable about all aspects of cell phones... alot of experience!

Good Service

Worst customer service. Conner was extremely rude and condescending when trying to help my friend transfer her number from my plan to her own plan. Even the AT&T rep we had on conference call to assist with the transfer thought he was rude. I would not recommend this store. I have never had bad experiences with any other store or representatives from AT&T! Very disappointed in the service here! Not a good representation of AT&T.

Exceeded customer service expectations. A real pleasure to work with. Definitely recommend if you are trying to switch providers.

Stopped in to this Kiosk with my husband last night to purchase a new Samsung phone. As we approached the rep who was sitting watching something on his tablet It was obvious that he was annoyed from the start to have to help us. He gave my husband attitude about the type of phone he wanted to purchase and said it was out of stock without even looking. According to the website there was one in stock but this kid was adimate they didnt have any. I was disgusted with how rude and condescending this kid was. I have been a loyal At&T customer for 22 years and this experience has left a really bad taste in my mouth. Since we own our phones outright we will be researching other carriers

The worst experience I have had shopping in a long time. Out of the gate the clerk was bothered he had to put down his phone/facebook and interact with a customer. When I asked about a phone the stores website listed as instock, he informed me they dont carry that trast and why would i want a piece of sh@t like that..... (I was looking for a Samsung Galaxy 8) . He tried to upsell me on the newer model and dragged his feet grumbling when i persisted in wanting the device I had asked for. I was willing to order the phone if none were in stock but he just didnt want to help me so I ended up leaving and going to Bestbuy right down the road where I ended up buying a phone due to knowledgeable, professional and engaging help! I recommend you skip this kiosk and just head to BB!

Very helpful with fixing problems.

Terrible customer service, manager lied to my wife and I to forego the time it took to do a Note 7 exchange. Treated very poorly during both visits to this location. Even filed a formal complaint, which I never do. Still stuck with the Note 7, because we are forced to go to a corporate location, and we just dont have the time both working two full time jobs. Thanks a lot AT&T Marlborough.Note: This store does not reflect our overall AT&T experience. Our experience has generally been very good until we decided to shop here.

The customer services is sucks Verizon is much better

Never had a hard time. Good people.

Visited once and staff was helpful.

Helpful knowledgeable and very thorough

Quick service and great store.

Very unhelpful and rude employees

Amazing amazing service!!!!

Great costumers service, thank you so much! Adam