CubeSmart is a misnomer. It should be renamed Cube-Halfwit. A Prospective customer is not permitted to fill out an online lease application even if one is in possession of a CS-670 CubeSmart 2-3/4 Disc Padlock. Online lease signing cannot be completed without the purchase of another padlock from CubeSmart. Likewise, if one has a deluxe home insurance policy with self-storage coverage, to complete the online lease, one must purchase a redundant insurance policy from CubeSmart which is costly and provides very poor coverage.

Marie A. was extremely helpful, informative and considerate to all of my needs over the phone. And then she was EVEN better the next day in person!! It made this normally difficult process a walk in the park.

I called the cancel my unit, no one answered or got back to me till a few days later. Over priced. Not easy to get a hold of.

This location is by far one of the worst storage facilities I have ever had to deal with. After moving our things into a “climate controlled” unit, we returned 1 week later to find the entire unit floor wet, with several puddles formed on top of our bins and other plastic storage containers.The front desk made little effort toward resolving the issue. Rather than crediting our account for the first week, finding an identical unit for us, or even offering to provide services to help us move our belongings, they told us that the only available option was a slightly larger unit, which was obviously a higher monthly rate... to avoid even more of a hassle, we agreed to take the larger unit and pay the higher cost.Unfortunately, this was not the only problem we ran into at this storage location. The less than satisfactory service continued when the access gate was frozen shut, and then frozen open. It remained dysfunctional for days even after the office was notified of the issue.Currently - There is snow piled up in front of all of the exterior doors which are used to access the climate controlled building, AND our unit is completely inaccessible, as the exterior doors are all locked, despite being told that they would always remain open during normal access hours.We are now coordinating services to move our items out of this facility and into another more reputable location.Absolutely would not recommend.

Marie was very helpful in arranging an additional storage unit. Once again Marie went out of her way to make sure I had the right unit at the right time thank you so much. 😃👍

Very friendly staff who made moving in and out a simple process. Clean and well secured facility.

Very polite and explained everything to us so we understand in our language gave us information and teach how to us the passcode to open and close the gate . Very respectful and friendly customer service

Bins were damaged & rusting, leaking rainwater & snowmelt, dirt & leaves blew in, mice came in thru the gaps. No humidity control. Goods were damaged even though they were up on pallets and covered with tarps. It was awful. My professional movers were appalled. We never should have stored there

A smooth process from beginning to end. Marie at the Huson location was professional and amiable. She made sure I had all the info I needed and made me feel valued. CubeSmart is my go to storage company.Ed A. Hudson, MA

The manager on duty, Gary, was friendly, responsive: answered all my questions, and accommodating: walked me to my storage unit and showed me how the lock fit. Couldn’t ask for a better representative.Jeff

Our stuff was water damaged from above. Opened boxes to find family photos moldy.

Amazing experience Gary was an amazing help made things really easy to pick insurance pay and go Highly recommend them Go see Gary

Gary was very helpful and he explained everything very well.He was very courteous and polite.

Very nice staff. No hassle. Easy access.

GREAT GUY, PAUL. GREAT SERVICE!

Friendly,knowledgeable staff!!

Friendly customer service! Easy process and affordable.