I had a skunk smell in my house from skunk spraying close to it. Troy Stewart came to my house and gave me estimate of service and performed the service. He was very professional and did an excellent job of getting rid of smell. He also called me the next day to see if I was satisfied with the service.

Horrible experience!!! Poor communication. Even poorer mitigation. Left my house with more damage than when they entered. Different people every day. Obviously this specific franchise is full of amateurs. Got paid by insurance for mitigation that wasnt completed and stopped communicating with me. DO NOT RECOMMEND!!!! USE AT YOUR OWN RISK!!! FALSIFIED DRYING TIMES TO APPEAR TO BE IN COMPLIANCE.

Our partially finished basement took on an inch of water on 7/16/21 as a result of a tremendous amount of rain. We called and made a claim with our insurance in a panic and they suggested ServPro’s services. We removed the standing water in the basement ourselves, removed the carpeting, and set up dehumidifiers and fans to start drying it out. A technician from ServPro was dispatched on 7/19/21 and reported “moisture everywhere.” A detailed quote was emailed to us which included over $3600 worth of services: removal of baseboards, application of anti microbial agent, “air movers,” and dehumidifiers. In doing our due diligence, we got a second opinion from SI Restoration Services who came on 7/21/21 and that tech’s meter miraculously detected no moisture anywhere. I followed him around room to room as it registered 0 on every surface, baseboards and drywall.We will not ever use ServPro’s services and will not ever recommend them to friends or family.

Very professional and polite.

I cannot say enough great things about Servpro of Carbondale/Marion. They responded the morning after the fire at my home and quickly began working to clean my home and contents. John, Josh, Tabitha and their crews did excellent work and helped me every step of the way not only with their cleaning processes, but also with dealing with the insurance company. I cannot imagine trying to work through all the insurance red tape by myself. I am truly thankful that such a great company exists in this area and 100% recommend them to anyone to make their home like new. Thank you again for all you have done for me and my home!

This company does amazing work!They are very prompt and professional. I have talked to their marketing girl several times, her name is Mikayla and she is wonderful! She answered all my questions quickly and was truly an amazing help!

Very professional, quick to act, and have all the equipment to make sure youre properly taken care of. Incredible service, 10/10 would recommend to anyone!

These guys/gal were awesome!! Very professional and did an amazing job when my basement flooded. They were very understanding of my situation and you would never have known I had a flooded basement when they were finished. I highly recommend them.

Professional company. Very knowledgeable. Will definitively use again!

They have the equipment to put your house back to where is was or even better. Highly recommend.

Moving out of an apartment and part was my lease agreement was to have it professionally cleaned when I did. I reached out to Servpro regarding these services and they were fast, efficient and provided a high quality of work. I would recommend them to anyone who needs restorations or cleaning done.

I had Servpro of Marion come in after a fire that caught debri from my gas water heater several years back. They done such a wonderful job cleaning my entire home from smoke damage. The ladies that came and cleaned were so nice and professional. Plus, my carpet looked better than before the fire and smoke. Thank you Servpro! I highly recommend them,

This office is amazing. They are very friendly and very efficient. From the estimators to the workers who did my tear out, proffesinalism was key. Im so glad they were there to help with our home. Thank you guys!!Craig and April

From our initial phone call into the ServPro Marion Office to the completion of the job, we experienced quality at its best. The quick response and treatment times were above and beyond our expectations. The team was professional, courteous, and informative. Josh, Melissa and Jeff delivered exceptional care and service. Thank you ServPro for turning a disaster into a pleasant experience. It’s refreshing to see a company demonstrate a genuine desire to deliver quality with such a human touch. Debbie, Kim and I give you a resounding Five-Star Plus!Step 2Leave review on:Google Maps

We had a house fire April 1, 2018. Smoke was throughout our house. Servpro did a wonderful job. Misty and her team were very professional and friendly. Nick was the supervisor and did a wonderful job as well. Hopefully, we will never need this service again but if we do, we will definitely use them again.

The best business in marion

Im very very happy with my choice of Servpro to do a rental home cleanup. They went above and beyond what I requested and I was very impressed with the staff. Everyone was helpful and courteous. They completed the job when they said they would and it was spectacular. I highly recommend Servpro of Carbondale and Marion.

Fast and professional service when we had storm damage. The guys made sure they found all of the damage in the attic as well as the ceilings and floors. They also helped my brother after a water pipe burst under his home. Wouldnt think of calling anyone else!!!

Outstanding customer service from Servpro! They assisted my family when we had a flooded basement. They were there in time, prompt and you would have never known there was a water issue. Would recommend them to everyone! Thank you Servpro!

We recently sold our home and had Servepro polish the place up for the new owners. We were so pleased with their work that we hired them to clean our newly purchased home for us before we moved in there. Misty and Melissa are truly exceptional workers. Detail, plus. Thank you, Servepro.

Gary and his team take pride in making it like it didnt even happen.

Servpro came and made my disaster much less stressful. They answered all my questions and handled my belongings with care. Their professionalism and courtesy meant a lot. I would recommend them to anyone!

I had Servpro of Carbondale/Marion come to my house after a pipe leak and was very impressed. They were friendly and prompt, and they were in and out very quickly. I highly recommend them to anyone!

Servpro has been wonderful for our Insureds when we call on them. 5 stars everytime. Exceptional service! Hudson Insurance Agency Centralia IL

Extremely knowledgeable, professional and friendly

Great service and wonderful people! Exceptional restoration capabilities! We highly recommend them!

We had a great experience using ServPro of Marion-Carbondale. They were extremely friendly and professional. We were impressed how quickly they came out to resolve our water damage. I highly recommend them and will definitely call them in the future if we have any problems!

After some water damage in our home servpro came the next morning and went to work. the teams took care of everything and were pleasant to have in our home. thanks again for all your help

They did a fantastic job of removing stains and pet odors. Extremely happy!

A great group of people.

I will always use ServPro of Carbondale-Marion from now on. They do so much more than clean up water damage! They had special equipment to get rid of foul odors such as cigarette smoke, pet odor, etc that we had in our rental and afterwards the place smelled amazing! They also cleaned a large expensive shag rug of ours. We almost threw it away because of the smell but they were able to make it like new. ServPro was a lifesaver and really helped us out! Great people to work with!

Chuck Remm is the bomb digty!!!! We have personally used them several times and always will! Great customer service and very professional!!!!

Dependable service when you need it most.

Very knowledgeable

Excellent service