I work retail and it is not hard to answer the phone. Ive called several times and hold for at least 10 minutes each time. Pathetic. Oh and the one time I did get through they hung up.

I spent $15,000 on my Sony projector and definitive audio system and had geek squad install it. Boy was that a mistake. Only one of the speakers was installed in the towered. I found out a year later that the built in subwoofer and top speaker were never connected. I recently purchased the ps5 and it said my system wasn’t hdr compatible only to find out they never calibrated it and turned on the 4K hdr! Love my system but your better off installing yourself or hiring a reputable company that actually knows what there doing.

I cannot speak enough volumes to how positive of an experience I had with Maple Grove Geek Squads technician, Ruben Jacobsen. Ruben went above and beyond to accommodate my hectic work schedule and limited availability as a multi-business owner. Not only was he accommodating, but he was also extremely courteous, professional, did an exemplary job, and his communication was very timely. I would hands down recommend Ruben and the Maple Grove Geek Squad for any of your home or business needs.Dr. G

I had several troubles getting new equipment to hook up and log into.Each time I called the Geek Squad I received quick, very pleasant, and extremely knowledgeable service from the agent.I would highly recommend purchasing the Best Buy Total Tech Support.I have already received more value from the small fee to join in the first 2 weeks of membership.Being a member has given me the piece of mind about all my tech needs.

I have called so many times just to be told they were busy call back later paid over 1800 for a phone after adding geek squad and for wht plus I live 3.5 hours away this is crazy

Have Samsung ipad... wont charge...replaced charging cord..still no charge...iPad does make noise when hitting vol ...can battery just be replaced or can I send in to have it looked at to see if repairable...would appreciate advice..thx..

Terrible customer service and even worse accountability. I sat over 30 minutes waiting to be seen with 2 toddlers - only to be told I need to go to Apple, which she assured me she was scheduling me a appointment so I didnt have to wait and be a smooth transition - I get there only to be told I didnt have a appointment and had to sit another 30 minutes with 2 now hungry toddlers!I called twice to speak to the manager Lenny at Geek Squad and received no call back.Apple Care shouldnt recommend them to customers anymore.

I had scheduled an appointment to have a cd-player/receiver installed in my vehicle. First off, had to wait a month to get in. When I filled out the service ticket, it had my name, address, phone number, and the work, but that was it. They then had me sign it. I went home and waited for them to call. When I picked up my truck, and went out to listen to it, about half the speakers and subwoofer were not working. They had written that the truck came in with the rear speakers muffled but that was not the case. This was a high end system to begin with, only thing I was changing was the cd-player/receiver. I talked to the shop manager, and store manager, spent over an hour there to no satisfaction. They were not willing to do anything about it.I then scheduled an appointment with a highly rated local shop, A Class Sounds. They found the issue in less than an hour with no additional parts sold, only the speakers, amp, etc I came in to Best Buy to begin with. They found the RCAs were hooked up to the deck wrong, and wire to sub not hooked up.I called again, and finally had to work with the BBB to get a refund. When I went in to the store to obtain the refund, no apologies were made to me for all the extra hassle I had to go through including multiple Uber trips back home and the extra cost of the other shop.If you want a high quality customer experience, dont use Best Buy, I highly recommend A Class Sounds.

Never called me for pick up...well they called my phone that they were working on but never my wifes line. Work was done great

No stars are not an option. Online geek squad service kept disconnecting so I go into the store to schedule install of a router as the had done a great job several years ago. Sorry sir, you will need to call this number. Ok wasted trip and poor customer service. Red flag-it took 28 min on the phone to just set up the install-2nd red flag. Lucky, the service agent was amazing (Matthew Jorgensen) and did a great job with the install, so much I upgraded to the annual tech support service plan. So, two weeks later I see that I am double charged and start the online chat to get a refund. Passed around 4 times online then given a # for a specialist to fix my issue. Transferred 3 more times with zero hand offs on the phone . How may I help you, I will need to verify your account, blah blah. It took 1 hour exactly and a total of 7 people to finally get my refund. Oh God. Great boots on the ground, completely clueless from the top in regards to customer service. Sorry Geek Squad-Ill go elsewhere next time and recommend you do as well or contact Matthew directly!

In 2015 I embarked on a journey to find the best laptop for video editing that was also affordable. I wanted it to be touch screen or 2-in-1 compatible because I just thought that feature was cool. Immediately after purchasing this brand new laptop, I started experiencing problems with it. The touch screen was extremely glitchy in tablet mode. In fact, you could only use the touch screen in laptop mode which defeats the purpose of the tablet mode. Then, I started having trouble with the laptop going to sleep/hibernate mode and then refusing to reboot. I began taking my laptop in to be repaired only 2 months after purchasing it because of these two annoying issues. Neither issue was ever fixed and it was a total inconvenience because I would constantly have to factory reset the laptop. Which meant transferring all files from the laptop and then back to it. Sometimes, I would take my laptop to Geek Squad several times in one month. Each time, they would tell me that they fixed the issue but Id be right back soon after.This all came to a head in mid-2018. At this point, I could no longer use my laptop. I even turned off the hibernate/sleep feature and yet I still experienced the same issue. I made up my mind that I would just buy a new laptop but then I said to myself, I spent $800 on a laptop that I never got to enjoy. I should be compensated! So, I began calling Best Buy technical support to see if I could get some help. The first guy went on to tell me that this is a manufacturer defect with ALL Windows computer systems and there is NO permanent fix. First of all, why didnt anyone tell me this? Secondly, Why are you selling defective products? Thirdly, if you knew it couldnt be fixed, why have you all been closing out my Geek Squad repair tickets and reporting them as resolved? He then walked me through how to remove the battery (something I had never been instructed to do before). I went home and gave this a try but it was unsuccessful. The problem was that my laptop did not have a removable battery. I called back the next day and of course, got a different representative. I expressed to her my frustrations with the laptop/customer service/technical support and she asked me if I had reached out to Geek Squad recently. In my head Im like, why would I? They claimed to have fixed the issue multiple times, all the while knowing that this was a Windows system defect that cannot be fixed. But I decided to give it a try because I truly had nothing more to lose at that point.Now, I know youre probably wondering why Im giving 5 STARS for such a horrible experience. Heres where the situation changes. I called the Best Buy Geek Squad location (Maple Grove, MN) where I purchased and had been taking my laptop for repairs. I spoke with a Geek Squad tech and explained to him the situation.To my surprise, the tech said, let me talk to my manager and well see if we can get you a new laptop. I was completely shocked because the laptop was two years old at that point. The warranty and Geek Squad protection had expired. They honestly didnt have to help me at this point. But, he did. He reached out to his manager and the manager called me back and said, Were sorry that you went through that. Please bring us your laptop and well credit you the total amount that you paid for the laptop in 2015 and you can get a new one of your choice. I went in the same day and purchased the new 2018 Apple MacBook Pro with touch bar. I used the $800 as credit towards my purchase so I got it for only $1200 instead of $1900+.

Not a great experience - Made an appointment to drop my phone off to get the screen repaired. I came in and met with a guy to get setup. He didnt seem comfortable going through getting setup. I left my phone with them and was told to come back 3 hours later. I, then, came back 3 hours later to find out that they never started it because the guy didnt ask my phone pin. They didnt ask for an alternative phone number or anything. Then, had to wait another 3 hours and did so and my phone was still not done. Waited an additional 30 minutes and he explained it was taken care of. So the whole process took 6.5 hours for a job that most places can do in an hour. The manager Spencer apologized, but he also didnt ask for contact information or pin. He seems as one who will just say I am sorry, but not find a solution that works. Makes me second guess keeping the protection.

I purchased an accidental damage and repair plan for my camera. I scratched the lens and took it into Best Buy for repair. I was admonished by the Geek Squad staff for not setting up an appointment before dropping off my camera for repair or replacement, but they were still able to take my camera.About a week later, I received an email saying my device was preparing to ship back.The following day, I received an email saying more information was needed from me, and that I had to call Geek Squad. My first phone call to them lasted 8 minutes with a guy constantly telling me he was pulling up my info, and then our call was disconnected. On my second call, I was promptly told that my camera couldnt be repaired and that I had to come into the store for a replacement.I came into the store on 8/7 knowing exactly which camera was a close fit, and it took approximately 50 minutes to get in and out of the store, despite being helped immediately by the Geek Squad staff. The guy at the Geek Squad desk had to talk to three other people, including a manager, before it could even be determined that I was to receive a replacement. That all took about 15 minutes, all the while nobody said a word to me.I traveled back and forth from the Geek Squad desk to the customer service desk a few times, and each time had a long wait.Everyone I dealt with was polite and friendly, but Id much prefer expediency. In short, I wont be using the Geek Squad protection plan ever again. Ive used SquareTrade for other similar warranties, and I waste far less time with them.

I was amazed that Agent Lee and Andrew took the time to resolve our problems with our computer. They give 15 minutes free service but found out the I had pictures of my brother that had passed away lost on my computer and several other important items and took the time needed to help find them (longer than 15 minutes and no charge). Agent Lee worked very hard to find them and somehow even amazing himself, found them. He helped us back everything up on an external hard drive (we learned the hard way you should have) and directed us to someone that helped us purchase a new computer. Job well done!!! Thank you! Scott and Lisa

Didn’t even pick up the phone the 2 times I called. Not worth my time

Agent Spencer H. was knowledgeable and took the time to solve my problem, and he had great customer relation skills. I was lucky he was available to work on my phones.

Very high priced compared to independent repair shops that do much better jobs

Excellent experience with Geek Squad.