I took a rug that was 35 + years old in to KC Rug Shop. The gentlemen’s name was Mark and he seemed to really understand how much this particular rug meant to me (it had great sentimental value to my family and I) he was cordial/professional. KC Rug Shop came and picked up the rug from my home and returned it within the promised time frame. It looked great. I highly recommend this business to any and everyone based off my experience. Thank You, I’ll know where to go and where to send folks in the future. MUCH appreciated.