Compassionate, understanding. It was so hard to find a Dr willing to take a chance on me with a lot of issues in my early 20s, and my life has genuinely improved with the compassionate care here. My psych Melissa is AWESOME! Drs get back to you quick on the phone... Makes all the difference. Thanks.

I agree with the reviewers that said that the prescription refill portion of Bedford counseling is HORRIBLE!!! I dont see my doctor more than twice a year, and was told to call to have my rxs filled when needed. This is the 3rd time in a year and a half that my anxiety has gone up so much because of the lack of effort by the staff at B.C.. Ive used the refill phone number, have spoken directly to people and have had my pharmacy call them. Thankfully I knew this was going to happen again this time, so I refilled on Tuesday, hoping to pick up on Saturday. When I went into the pharmacy the nice lady said that they were still waiting on the doctor to call back. So annoyed !!!

The medication refill process at Bedford Counseling is horrendous. The medication line staff are rude - and do not seem to be able to communicate accurately with the pharmacy or the doctors. I dread each month having to call in. This past month it took me over 6 phone calls to get the proper medications. Not only that, I was supposed to see my med provider in late Decemeber. It got cancelled the day before - no call to reschedule. So I called, and the next available time was 2/7/20. I just got a call that that appointment is also cancelled, and the soonest morning appointment is not until 3/19. I have looked into telemedicine through my workplace because of the anxiety brought on by this practice. It is beyond frustrating. I have had a very positive experience with my counselor at the practice - it is just the medication side that is awful. Also, their patient portal is terrible, we should be able to request refills through that, but instead we have to call several times, often just to leave a VM. Look elsewhere if you can.

They are okay, but the scheduling Dept is horrible. They messed up on their end and I ended up missing an appointment so they had their big shot director call me to explain why they were throwing me out OF MENTAL HEALTH THAT I NEEDED AFTER WAITING 9 MONTHS TO GET IN. I explained to them that they messed up not me and that I would never just skip out on an appointment that I waited 9 months for. He figured it out and found it wasnt my fault and let me back in. No apology nothing, I took it as total abuse of power and a way of demeaning people that need help. But the rest of the staff seems very nice, my psychiatrist is great and will always help me if I need help.

I would give this place 5 stars for their therapists and my 2 previous prescribers, and zero stars for the way the current prescriber and her supervisor conducted themselves. I called and requested refills of my medications multiple times over the course of 3 weeks. Every time, I was told its not processed yet but theyre working on it. Finally I demanded to speak to a supervisor, who then said your blood test showed no medication, therefore we suspect diversion. It turns out this is based on a blood test from 2 months prior, that I was told was to check for my cholesterol and thyroid. Being accused made me shocked, but being lied to, violated by using my blood without my informed consent or permission, and them simply refusing to treat me made me livid. I had to demand they prescribe me something that they think cant be diverted. At any points within the last 2 months, and when I met the prescriber, SOMEBODY couldve told me dont bother calling in refills. SOMEBODY couldve suggested an alternative medication after an explanation. Instead, I was left untreated as well as mistreated and violated.

Very unprofessional!! Have been transfered to 3 different doctors... after being asked if I was ok with it and me saying no!! Ive had numerous appointments canceled on their end, without 24 hours notice. As a patient, they charge you for doing the same!! Called to get refills on my medications, staff is always rude! Then received a call back from them telling me that they have closed my case!!?!? I was Never notified of this, or given a reason why!! Strongly recommend going somewhere more professional that cares about their patients, not just money!!

Brand new place, friendly staff, everything seems perfect.

They discontinued treatment based on unsubstantiated allegations and offered no followup support. They look for any excuse to discontinue treatment.