Ladies and gentlemen, I got into an accident as you could guess.. called 1800ALLSTATE... useless. yes in lowercase because I was on the line with an Indian who I had to use a word from the alphabet EVERYTIME I SAID SOMETHING. Like bro my girlfriend has Geico and could speak to them like a human no offense. Anyways it was very frustrating, ended up hanging up them and her insurance handled it. Although irritating, Im sure theyll cover you, I just want to be able to have a normal conversation that wont take 5 business days to claim. Goodluck my fellow Americans

Lindsey is amazing. She very sweet and so helpful with any question I have. Call them and ask to speak with Lindsey and I swear you won’t be disappointed. She is amazing and help me get the best policy for my house and trucks and bikes. Thank you so much Lindsey

High rates and claims processing is terrible. Best way to learn of how good an auto insurance company is (when you need them) is to ask shops that work with them and other providers. They simply dont compare and are difficult to deal with all around. Rates may seem good but the creep up over time. I was a good paying customer for over 13 years and now will never use Allstate ever again. Two not at fault claims that both went terrible. Worst part was my car was not fixed correctly by their own selected shop. Got tired of bringing it back to them to fix. My loss all around.

Lindsey Is probably the only reason this company still has clients shes amazing and should work at a better place! everything about this company is terrible.! I highly suggest ANYWHERE but here.

I was rear-ended recently while at a stop sign. I worked with Allstate to resolve the claim, as they were the insurance provider for the at-fault party. There was no question about who was at-fault because the other party kindly admitted fault at the time of the accident.Their service was off to a touch start, as I had to make several calls before figuring out that the agent they assigned me was no longer employed with Allstate. But everything was resolved fairly quickly and I was assigned to a new agent. The service was just fine; I had my medical expenses covered for the accident and had the property damage to my car covered.Like I said, everything was going fine until I was setup with accommodations for my travel.They told me they would set me up with a rental car until my car was finished being repaired.The problem here is that they DIDN’T cover the rental until my car was repaired. I was on my way home from work when I got a call from the rental company telling me that Allstate was going to STOP paying for the rental and I had LESS than 48 hours to figure out what I was going to do before they started charging me for a rental car I could not afford. This might not have been a problem for everyone, but I was already tied up in fixing the car situation and I didn’t have extra money on hand to pay for a car rental, especially when Allstate is supposed to be paying for the damages caused by their party.The issue could not have been that Allstate didn’t know the repair was still in progress. They had the mechanic’s information and they had my information, and they could have easily just asked before abruptly calling the rental company and telling them to end the rental payment. Absolutely infuriating and incredibly distressing to be stuck without a car for the rest of the repair period, have to call out of work, and have to suddenly pay for Uber to get home from the rental company and back to the shop to pick up my car.The most upsetting part of this service is the fact that I was not told that my rental payment would end until right before. I wanted to get an updated estimate from the mechanic to see if I might have money leftover to pay for another day or two of the rental, but because I had to drop the car off the DAY after I was notified, I didn’t even have time to get to the mechanic and get that estimate. I understand that the rental company were the ones who called me to notify me that the payment would end, but it is my understanding that they received a call from Allstate telling them to end the payment, and they had to call and notify me as soon as they could.Auto insurance providers in general lack transparency and cut corners to save money, despite the fact that people pay generously high amounts of money for their services. I myself pay an egregiously high price for my insurance (I have AAA, not Allstate) because of loopholes in their policies that have determined that my car is a “salvaged” vehicle, even though this is my third year on their policy and my record is 100% clean of offenses at my fault, and my vehicle is in excellent condition and is not a true salvage vehicle whatsoever. What I did not expect, however, is that the service at Allstate could be so shady that they would end my rental coverage before my car had even been repaired yet, without contacting me OR the mechanic before making that judgement call. This is a whole different kind of non-transparent service.The 2-star rating is because the injury claims representative I spoke with was incredibly kind, and I was issued prompt payment for my expenses. I have an ethnically ambiguous last name, and the representative even went to the point of asking me which ethniticy’s pronunciation I preferred, which isn’t something I care much about but was extremely thoughtful and kind. The property claims representative I spoke with was helpful enough as well during our conversations.I simply do not understand the reasoning for the lapse in my rental coverage, so -3 stars for the fact that the service we were promised was not provided.

Steer clear of this insurance company at all costs. They have the worst customer service and policies imaginable.