Very helpful and flexible. As a Brit moving to the US, you don’t know what you don’t know. B&B were really helpful in covering details of house, tenants and kit insurance as well as our need for vehicle cover.

They have been there for me for a VERY long time. I feel confident that Im using the best insurance options available to me. Also, the people are so friendly that I cant imagine talking to anyone else.

I was a customer for over 15 years and always felt like I got good customer service and value for my premium dollars.

Very professional and really amazing experience. We worked with Nicole and she was excellent in customer service, she is very knowledgeable and answered all of our questions very patiently and in depth. She made this transition so smooth for us. Thank you

Why did I check each quality? Because I have received excellent professional advice on my many policies. After requesting that they review my policies in order to save some money, they underwent a cpmplete review of my policies and were able tom save me money while mainitaining the same coverage. I appreciate my agent, Gene Hodgens, for guiding me through this process and ensuring that I have complete coverage. Thats what insurance is for and why it is so important to have.

They have been extremely helpful in helping me budget cost associated with hiring employees. They communicated the insurance and benefits market to me.

Has been out insurance agent for many years. Provides professional services, good advice and is responsive. We recommend them.

Audrie Wingate! Audrie is very attentive, hard working, professional, and a very pleasant person to deal with. I always enjoy talking with her,

The staff is very helpful knowledgeable regardinginsurance companies.They are able to find the best fit for ones insurance needs.

My relationship with Richmond-based AC&S was excellent for 20 years. Reps such as Stephanie Robins and Andy Stacy always gave 100%, and they focused on what I needed as a small business owner rather than constantly going for the up-sell. I hope I can look forward to another 20 years of comparable service from Brown & Brown.

Things had been ok with the company previously holding my home insurance policy, but communications had been clunky, and now that the policy is with Brown and Brown, I can see that ok is not enough. In just one phone call to Anne Susa, my questions were answered about matching my insurance with the demands of my recently, and extensively, renovated home. And a couple days after that, I had the coverage I needed. Throughout, Anne was the epitome of professionalism and friendliness. Thanks, Anne!

Anne Susa is the most responsive insurance agent Ive ever dealt with. When I call Anne makes me feel like Im the only person shes dealing with. Ive called Anne a couple of times when I needed a really quick response to a problem and without fail, shes been there and solved the problem for me in a short period of time. I appreciate the service and response Ive gotten from Brown and Brown. Ive used Brown and Brown for 20+ years now. I would recommend them to friends and family.

Relationships in business are truly one of the most important aspects of being productive and feeling secure that you have the right products and services in place. Anne Susa and Brown and Brown give me those important relationship qualities.

Anne has always provided us the best coverage for insurance policies thru our home, auto, and now an umbrella policy. She is fast, smooth and efficient in the process. I always recommend!

Every time I contact Andy Stacy he explains everything I needed to know about my policies so I feel good in his hands.

I was in a pickle with my homeowners insurance being cancelled because of water damage claims. And, I had let the situation fester without addressing it. Gene Hodgens at Brown and Brown took quick and decisive action and found me a new homeowners policy. I find it difficult to deal with insurance companies and was so happy that she took that weight off my shoulders.

My agent is always responsive and offers multiple choices - she makes sure I get the coverage that fits my needs at a price I am comfortable with

Superb customer service not only responding to my needs, but anticipating my needs and looking out for costs, coverage, and updates proactively. Gene Hodgens is one of the best agents I have ever worked with.

Brown & Brown have been very responsive to my needs, which are unusual given that I currently live abroad, and proactive to remind me of approaching deadlines or pending issues. Anne Susa, my account manager, has done a fantastic job and made my life much easier!

I very much liked to work with them. The response I got was always very competent, .very fast and exactly what I needed.

We have many business policies with Brown & Brown. We cannot say enough wonderful things about Bill Metcalfe & his team whove help us with a number of polices & claims over the last 10+ years.

Andy Stacy has been my insurance agent for years. Reasonable costs and personal service continue to be so very important.

Ive been using B&B as long as I can remember. They are very responsive and do a great job to keep me covered at the best cost.

I am always kept informed with up to date emails and always reminded of payments.

I have never had an issue with insurance -- home, auto, umbrella -- that was not resolved quickly and satisfactorily by the Brown & Brown staff, especially Audrey Wingate.

Couldnt ask for a better company or agent.

Lisa is very detailed and very informative

I have been working with Brown and Brown for the past 7 years, they have been good to work with, are responsive and always willing to assist us. Great people to work with.

Just opened a new business. We called three times and sent an email for business insurance. 2 of the three phone calls I was told some one would call back. Never did. No response to email. One phone call at 4:55PM went to VM that said they close at 5 and were closed. I left an annoyed but professional message if they didn’t want the business at least call me to tell me that. Nothing. We previously used Kerxton insurance which Brown and Brown bought or merged with this year. If we needed someone at Kerxton we had almost immediate responses. In 9 years we paid Kerxton tens of thousands in premiums. Apparently Brown and Brown does not need or want to service the little guy? I don’t know since they won’t call me back. I’ve owned three businesses. I understand things fall through the cracks. I am not one to leave a negative review. In fact I think this is my second. For my few other reviews they were positive for the company that went above and beyond. I’ve moved on, called another company and had an application in my email in 5 minutes.

Good service