Currently renting a really good quality cello from Music & Arts. The process was quick and easy and the staff at this location were helpful and patient. I had a good experience with them and would recommend this business to anyone looking for an affordable place to rent instruments.

I’ve been a customer for several years, it’s my go to place for renting my children’s orchestra instruments. The price is reasonable and the staff is friendly and helpful.

The in-store experience was fine, they were friendly and knowledgable. That was pre-COVID, however. For months, now, they have not answered the phone or responded to emails - we are unable to return the rental, or upgrade to a larger viola for our daughter. They simply wont respond. Their parent company located in Maryland also will not respond, weve sent multiple emails and have called multiple times. It seems they may be going out of business or already have stopped operating. I dont know how Im supposed to return/upgrade. Terrible customer service.

Very disappointed by my experience at Music Arts Mamaroneck. I told them straight I will make a bad review online. I am doing it. And this is why.Went there to buy the first guitar to my 9y old son. I asked the girl in the store for advise or feedback on products they are selling at Music Arts Mamaroneck and she was unable to provide any sort of advise or feedback on any product. When trying different speakers (same price), never had any word from the girl.Basically I ended reviewing online while in store to figure out what I should buy!I told the girl that she doesn’t seem to know anything about guitar and she said “yes, I am a piano person!”.The worst part of this experience is not the fact that she didn’t know anything, this is that the owner/manager who was still there the first five minutes, without any form of interest, left the store without any word 15min before closure. He probably had better to do than advising clients...I want to shop local and support our community, and I want to give a try to business owners, but in this case I would certainly have had a way way better help and experience on Amazon.Oh, and finally I ended up by buying a guitar and a speaker because my son needs it for his music lessons, and when I asked for a guitar bag, this was on top of all I just bought. Enough for me.Never again, and word of mouth for te record.

They are professional and willing to help. I had a mixed up rental order and was faced with a $700 fine. The gentleman patiently called the headquarters and sorted out the confusion for me. I also recommend always rent your instrument from their outlet instead of from their affiliate to get better service quality.

Fantastic service. Been a customer for years and years!!

The wrong time is posted in the internet. The store closes at 6 pm. I got there at 6:03 with 3 small children, the guy wouldnt even turn his head towards the the door, I guess they make too much money, and we sometimes wonder why small shops are closing. Then again, its just a misunderstanding.

Good

Good services