They really showed their empathy and understanding when I came in to get a battery...I appreciated their help and all their patience in pointing me in the right direction... Cant wait to go back for my next visit for my car... Im a proud car owner after 15 years and because of AutoZone I feel that there are still customer friendly stores out there to help out and guide the car owner whatever it may be

I called and spoke to Azim about my sisters headlights and he was so professional and nice. He kindly changed the headlights for my sister after I bought them and double checked to make sure they worked. Great experience and I really appreciate his help! Thanks Azim (:

I do love my boys and girls at AutoZone I always hope Ill always friendly staff Ill tell you what theres nothing they want to do for you you definitely go out of their way Exceptional customer service

Looking for anything specific for your car? Ask them, they will know how to help you! The staff here is trained to answer simple questions about pretty much anything available.

I found the person in charge not very helpful and not particularly kind when I drove out of my way to come to their store because their inventory showed they had an item... Which it turned out they did not. I bought really heavy stuff and they didnt offer to help carry out :(

What a great team of workers they have here! I bought brake pads and rotors and a woman named Fabiola was so kind and helpful that she carried the rotors out to my vehicle with no hesitation I tried giving her a tip but she would not take it now that is a hell of a worker next time youre in Malden and you need parts for your car I advise you to go to AutoZone on Easton Ave and see Fabiola she will help you with all your needs!!!!

Told them what i needed for my car he got it and I was out putting it in my vehicle within minutes. Great service. Thanks guys!

Clean, well-stocked store. Friendly cashier.

The only autozone that has a bathroom “for employees only” all other auto zones bathrooms are for public. I will go to my usual revere and danvers stores to load up on supplies since Malden seems to have a hard time keeping shelves stocked

Definitely deserve ZERO stars.Bought a battery at this location for a Kia Sportage LX.The employee (tall/stocky Hispanic male with glasses) struggled to install the battery having to go in and out the store multiple times before “finishing.”The battery was not fully secured causing my car to lose connection to the battery while driving down 95 South.The looseness of the battery also caused cables to spark and melted the positive connector cable, the side of the brand new battery, as well as the thermal sheath for battery.Could have easily caused my car to set on fire!Once I get my final bill from KIA I will certainly be seeking reimbursement from auto zone.

Had a chance today Wednesday to get what I need for my car, really so surprised by the professionalism and the patient of Liam William, he was so great from checking everything in the POS to walking with me to pick merchandises.Thank you 🙏 Liam

Parts counter person was very helpful .

Very helpful every time I go in there

The people who work at this store are the best at what they do, very polite, very knowledgeable,about what products that are recommended for type of motor vehicle I have. Would give them a 5 star rating.

The customer rep working tonight Williams I believe, was all over the map. Regardless helping a new co worker. I asked for his help putting on the windshield wiper blades I just purchased which isn’t cheap. Almost immediately said no I can’t leave my co worker. Then seemed annoyed I asked. Still have him a tip but didn’t seem great full.

I bought bought 2 rotors and the wrong rotorua in one of the boxes I returned the rotor and the girl charged me 8 dollars because I was no longer buying 1 I told her I was only getting a new one because they gave me the wrong one so not only do I have to go back to the store but she charged me 8 dollars i thought that was ridiculous

The employees here are always willing to help great staff and great prices

Armando was super helpful! Went in for wipers and got a diagnostic on an issue Id been having as well as a recommendation for a mechanic to fix it.

Whenever I need something for my car I always go to this location even if its out of my way. Because of the friendly staff the are very helpful and knowledgeable too

Staff very friendly, they helped me charging my cars battery

Service sucked, completely ignored,asked for help and never got it. Thats why Saugus wayyyy better. Dont waste your time at Malden store. Youll just end up furious

Greg from the Malden MA location has a terrible attitude. Trying to get a word across without him speaking over you is next to impossible. This location needs the undercover boss, I will drive the extra 10miles next time to another location.

Woman on the front desk got some attitude 😡plus they don’t have the part they saying they have on the news paper!i hate the attack attitude to me as costumer

Very bad customer service. I went to this place to check if my battery is bad to change it. The business was open and they didnt want to check my battery because it was raining. They didnt care if I am having a hard time with my car. I didnt ask for a free service. If you are open you should do what you do in other days. Can you imagine if firefighters wont respond to an emergency because it is raining? What about police officers? Why firefighters and police officers do their job in a rainy days and you wont even though you are open for business?

I have been there 3 times. 1st and 2nd time I had a great experience. The 3rd time. Not so much. I needed my battery tested to see if it needed to be replaced. The associate said he could go check it for me. When we went outside, he said he cant test it, because of the rain. At the current time, there was no raining falling. It had stopped. He went on to say go find a mechanic somewhere and they will look at it. Really disappointed in service. Do better!

Generally go here for my auto part needs when Im feeling hands on versus taking it to the dealership. Staff seems friendly enough and they have a good variety of tools and Auto components for your own tasks.

One employee installed my wipers for me! Thank you!

Thank you Johnathan C / Management Team Member for your professionalism and your product knowledge. Your Advise helped me make the right decision.I feel some of your team members need a sensitivity training now and lowered the voice volumeHappy Holidays to you all!

Kevin is a professional with great knowledge, and great attitude. Your help was amazing. Thank you

They give me the wrong coolant and I have a problem with my engine because that

The truth about auto zones most of the people working there have almost no experience with cars 😳

Great location, great service, great staff members, i get a ac delco battery for my kia rio 2007, great price. A+++++ kudos.

For people who work at a car parts store they dont know very much about cars......

I really like coming here when I need buy parts and employees are very helpful. The only issues was my part where I didnt know the model of the car and had to come back for different part. Great place for car parts.

Super helpful guy assisted with changing wiper blades! Odd that all the registers were barricaded with piles of stuff, and the clerk seemed confused when I asked if I could buy wiper blades and washer fluid. She didnt even know how to log into the register. How do they stay in business if customers paying for things is an unusual occurrence? 🤔

Has a good selection. Just wish they actually carried power window door switches IN store.

The men are very good at helping me find the parts to my car.

They had what I was looking for & needed for reasonable price. Also the staff are very knowledgeable and helpful even if they dont have what you need they will help you find locate it.

I was there today, and one of the guys behind the counter didnt even know what a castle nut or a cotter pin was.

Best option for my car

Do yourself a favor and go to any of the other nearby AutoZone stores. I have had great experiences in other locations, but the sales staff in this location act like customers are disrupting their day. They sold me the wrong wiper blades for my car, and didnt offer installation assistance like the other stores (which would have alerted them immediately they were wrong, saving me a return trip). Avoid!

I always find what I need there. Staff is helpful with putting on wiper blades if purchased there.

I asked the girl if she could help me to find the oil and she pointed me into that direction and I told her but I couldnt read the labels but I had the kind of oil that I needed so she says go up to the front get one of the guys to help me all the guys were on the phone oil is right beside us like I said I could Im a diabetic and my eyes were really messed up that day she was unbelievable she was horrific I would never treat somebodys mother like that never, they just lazy and they dont want to do any more than they have to. So the company gets the bad review for somebody that works in the back with that big black thing around her waist so when shes list stuff she doesnt hurt it and you get the bad review. When I asked her to help me she was right at the front door of the back room .

Great place to get parts if youre into cheap parts... Could be a better selection and lets face it, you buy cheap you get cheap... Duralast doesnt last!!

They are very helpful and knowledgeable about getting the correct parts and equipment. I was able to get my cars up and running.

Was a quick wipe replacement stop... easy to find my wiper/parts and was in and out quickly at a decent cost

Unlike other AutoZone I have been this one employees look very friendly and willing to help

👍👍 store experience!!I had an unexpected issue with not having the right tool for a simple job (changing headlight) but Their lend a tool program worked absolutely flawlessly (I needed a 18 extension ratchet, and then, of course, a telescope magnet to retieve a bolt that I dropped in the engine bay), they happily provided both = Priceless.And my sincere gratitude was met by Phenomenal customer service. Great store, great crew, Thanks guys!Just as a Fyi, I am normally a pep boys frequent flyer, but I definitely dont see pep boys stepping up to help by lending tools Etc (as quiet as its kept I probably would have had to buy the darn tools for a one-time-use)... with this being said, this particular AutoZone location is now definitely tops on my list for any future related auto needs!In closing, this is a well-deserved positive review, Thanks again, keep up the great job, John

I thought visiting this AutoZone was a good idea based of the rating. Boy was I wrong. My wife brought our car back in after buying a battery last night was was told to come during the day to swap it out with the old one . No problem They said. Really professional to berate a DISABLED person for asking all of 10 minutes of help. To other coworkers right in front of customers no less. You might want your customer service skills dusted off a little bit. Feel free to visit this establishment if you want to have to convince someone to do minimal effort at their job.

Shannon from the Malden Store was so awesome and helpful shes a definite asset to your store

Usually they have everything you need for a car and if they dont have it in stock they will order for you. Also you wont have any problem returning item.

They have gotten so expensive I find much much better deals at rockauto

Pretty basic Auto Zone. Theyre likely to have 4 out of 5 items you need, hence 4 out of 5 stars.

Very very patient very helpful intuitive and professional from the time I walked in

Always go to get parts on the run. Cant be at them. Always helpful .and always have the parts I need

I mean, you know, they have good sales on oil change stuff, but otherwise their parts lines kinda blow.

The stuff are nice and friendly .I went there for parts pricing and the cashier printed me the page for each part with the info and the price, very helpful . thanks

People know what they are doing, pleasant employees

Friendly and very helpful

Always a great experience. However they refuse to refund me taxes on a core charge. Stating that they do not charge taxes on cores. which Is FALSE. They most certainly do. Autozone is basically robbing people pennies at a time. Which for a company of this magnitude is alot of money.Otherwise its great.

Great customer service

Very good customer service love the place​ the workers are so cool they really give good help

On point. Very helpfull. Greatful. Ty

Staff is always friendly and helpful. They treat me like anyone else that walks in. They never try to upsell me. Thats what will keep me coming back. Some places have staff that talk down to women. That never happens here. I usually go in knowing what Im getting, but I hear how they speak to other customers and they are very nonjudgmental and helpful. If I needed something I dont know about, I trust them to not upsell. (Again, its not always like that at auto stores)Ive mostly stopped in for small stuff, but today I needed a special order and it was quick and easy to double check the part and Ill have it in two days.

Its a well kept store, most of the time they have everything instock or can get it fast. Good helpful service

Prices are very good and the employees are very helpful and knowledgeable

Great service, very helpful!

Hate the place. The worst service of all Autozones Ive ever been. Those guys are not helpfull. Help yourself and find another Autozone.

Had part I needed

Employees here have horrible customer service. You walk in and they dont even greet you. I was waiting in line to just pay for an air freshener and there were 3 employees just standing there. I asked for them to help me check out, but they all said they couldnt. There was only 1 register open, and the employee at the register was talking to a costumer for about 15 minutes. I was in line for 15 minutes! This is not the first time this has happened to me at this location. Employees are rude. Dont ask if you need help, and when you do ask them for them help, they dont help you out.

Good shop for your car basic needs

Roberto was very kind and helpful to my Husband and I

Cashiers extremely slow. Spent 20min in the line.

Had what I needed very helpful

The people were helpful and honest

Semi knowledgeable counter help.

I work here.

Check engine codes reader been broken for over a month.

Cant say much about this place 👎

Great employees very knowledgeable and helpful

Good products, fair Service

Did not open on time. Posted hours apparently mean nothing

They say they have a specific item in stock you get there and its not there Im glad I went out of my way for nothing

Frustrated employees. If you asking extra thing thay got frustrating.

Really helpful staff

I went this store to buy a battery for my car a ccoupleof times. The first day they told me the guy who can replace the battery is not there. And the second time when I went there they told me that it was cold (26 degree Fahrenheit) to go out and replace it.

Great customer service

Same as all of them.. they have what you need

They can’t do free engine check sometimes.

AutoZone always has just about everything you could need for your car or truck.

Very small donuts.

Excellent service....

I like it because I like to buy some stuff for my fathers car

The woman that waited on me was not helpful and did not seem interested in my concerns about my vehicle. Common courtesy goes along way. She had none. I will not be going back to this store

Just a regular place to go for small cheap temporary fixes

Easy pleasy

Small place but usually have what I need. Same staff for some time so they know me now.

Great customer service

Its convenient

They had my battery in stock!