Wrong instruction, wrong operation caused me a lot of trouble. Worst AT&T store without a doubt.

Walked in and was greeted immediately. Was helped right away. The salesperson knew the merchandise and went the extra mile to accommodate me.

Donna was very helpful and I was really happy that she went above and beyond to help me out. Not only with setting up my phone but looking into other options with my phone plan. Very nice lady, attentive, and knowledgeable. I will be back to get the other products that I had discussed with her!

My husband & I needed to activate my new IPhone 12, purchased yesterday, & we met with Donna this morning at AT&T Malden. We had had a terrible experience when we called the AT&T general customer service line yesterday. They were not able to help at all. However, Donna was excellent - very personable, extremely competent, very patient, a pleasure to work with! She knew just what to do. What a wonderful experience. Give this woman a raise 😊!

I had a wonderful experience at the Malden location with Lewis.Lewis patiently explained all plans available and offered me a business plan that includes double the lines at half the cost of what my company was paying with the previous provider, INCLUDING all the bells and whistles we need.I’m pleased to have decided to give AT&T a chance, but even happier with the service and sales expertise provided by Lewis. Highly recommend 😀

I bought my new IPhone at AT&T in Malden. Mike was very helpful. He explained the new functionality of the new phone, converted all of my info from my old phone to the new phone, and clearly explained the billing amounts going forward. I even bought a case that was suggested as well. The service was very good and I would definitely go back to this store again. Thanks Mike!

Poor service skills and very unprofessional.Very disappointed in all my visits. TERRIBLE CUSTOMER SERVICE. The employees we talked with was less than interested and was not really hearing our questions. I spent hours and hours trying to solve my problems there.When I opened my lines they placed several unnecessary charges, they sold me a misleading Apple Watch advertisement. Managers are extremely rude.Patricia introduced himself as a manager for me but I couldnt solve my problem, every time I went there they did not have responsible people able to help me.Lewis he introduced himself as a manager as well, I asked for his help with the extra fees he simply told me that he couldnt help me at all, he told me that I had to call the center alone and that he couldnt help me.Mauricio gave me the advice to do not pay mi bill if the extra charges were there, I had my service suspended.Donna very good person! Works well!Jennifer she was new there, very poor trained.I went to another AT&T (Boston - Boylston st) AMAZING CUSTOMER SERVICES

Purchased a phone from Lewis a few days ago and he was very helpful and honest about the whole deal. He was upfront with pricing and ensured me that I’d have no surprises on my bill. I cannot recommend Lewis enough!

Very long service. Bad service. Employees do not solve anything and are just sending us to call the central, because they could not call (???). Thanks to god I managed to get what I needed at another AT&T in Boston, where I was very well attended.

Lewis, he exceeded all my expectations for customer service. Very superb human being! I would recommend getting any of your services done with him!

AT&T representative Lewis is the Malden store very helpful and made it an easy n stress free transaction.. answered all my question .

I ordered a wireless charger online to be picked up in the store. The price was good and it was supposed to be ready in 2 hours. I was instructed to wait for a second email. After 4 hours I called the store. They did not have my item ready yet. They informed me that they would get it ready and I could pick it up. I drove to the store. I waited for someone to acknowledged that I was there. I was already a bit frustrated at this point. The gentleman finally acknowledged me then asked for my id. He scanned it into his tablet. Not sure why ATT would want a photo of my id but ok, I needed this charger 2 hours ago. Now he tells me that ATT can not confirm my identity and deletes my order. He starts to look around the store to find the item. I pick one up and show him it is on the counter with the other items for pick up. Then he tells me he is going to give me a discount. The discount is $10 more than the price I paid online. Apparently he cant give me that price because he cancelled my order.I do not recommend this store. The customer service was non existent. Mauricio was less than helpful. I left the store without the charger and have not had a credit to my credit card account for the amount I had paid online.

Lewis from this At&t store was very helpful! The customer service was excellent. We need more people like him in this world

A freaking awesome experience! If youre going there, dont waste your time! Ask for Mauricio! Hes patient, kind, and transparent! He will make you feel good about the money you spent! In all seriousness, I usually hate going to AT&T and Im suspicious about everything they do and Mauricio was the first person to make me happy during the visit! The ultimate professional!

Always helpful and quick when I have a need to go to the store. Donna turned a bad day into a good one with her incredible service!

They were not very helpful no help me or they were out of stock on every phone I picked

Excellent customer service and helpful attitude from all the employees at this location. Thank you guys for all the great work.

This store is very nice and clean. Plus the people who work there are very helpful and They’re super nice.

Great experience. Lewis went above and beyond to help me get accounts set up for me and my family. This man deserves a raise.

When it comes to customer service, Lewis is the definition of it. I would’ve never thought I would change from T-Mobile to AT&T! I highly recommend him.

Rei Gomez-Robinson was amazing and so helpful. My boyfriend and I came in at 7pm about to close and she helped us into a smooth transition and new phone and accessories too! She even put on our screen protectors, and helped set up the new phone. I recommend!!!!!!

We have had issues ordering online and transferring our accounts from Verizon. We came to the store in Malden, MA and have had such great service from Donna who helped us recover from the poor support on the phone and online. Donna patiently, and skillfully helped us get everything we needed plus helped us for multiple hours as we got transfered and she helped us through apples lengthy transfer process. She did all this while helping others and maintain a positive attitude, keeping us comfortable and having a good time with such a friendly deamenor. Thanks Donna and AT&T for making it clear a personal and human touch is important for good service still in 2021.

Great customer service. The team was amazing and very understanding they listened to my problem and gave me the best assistance I could ask for....

I went to AT&T Store on main st Malden ma. I was blessed to have salesperson Donna wait on me. She was AWESOME, she spent time on me that was second to none . I have been with AT&T forever, 20+ years and Donna honestly was best tech ever!!!!

Brian S. Has been providing me and my family great service for many years. He is the reason we have been and will continue to be loyal at&t customers. I have received some bad service before from a few bad apples and Brian has always helped me regain the trust and confidence to stay a customer in your company.I have referred many people to Brian, not to at&t, but to Brian. I am glad I found him again in Malden. I left at&t and now I plan to join again...!Not sure if Brian will ever see this but you have a customer for life with me, my family and my friends. They love your charisma, knowledge and passion you have for your company and for what you do.Thank you I hope you continue to do well. If you are ever in need of a personal reference please, just ask.

The store is awesome! I had a problem purchasing a new phone from another store and Mike at this store fix the problem and got me a better rate!

Lewis V. helped me make the switch to AT&T. Very helpful and super nice! Thank You.

The store is very clean,customer service is wonderful. Thank you guys

Amazing experience switching my business over to at&t, staff was very professional and knowledgeable. The manager was very inviting and she helped us with our tv set up. Very pleasant experience nonetheless.

Jen was awesome!! Highly recommend! 👌🏻

I dont know why the wait was so long. Only one man was in store but I think others were in back roomI dont know why they cant help customer. So frustrating

What a wonderful store! Had everything! Took care of my every need quickly! Cant wait to go back! 😁☀️

Had a wonderful experience at this store. My rep Donna did a great job she was so helpful. Also showed me ways to save money. Manager was great lots of useful information for my new phone

Brian, the manager, assisted me and he was amazing. I am so thankful. I had a problem with my phone and couldn’t get the photos off of it and he did it. He was patient and kind and so knowledgeable.

A great sales experience- thanks Mike

Problems give people an opportunity to show their competence and that they really care. I had phone problems and Donna Stone and Brian Santa Maria went WAY above and beyond to resolve them. Donna was super-helpful and a calm, steady presence--Brian is nothing less than a phone tech wizard. It took about 6 different approaches to solve my difficulties, but this team did it. Full marks!I hope they get the recognition they deserve for Outstanding Customer Service

Lewis was great helping me get what i needed best customer service !!!!!

Jennifer at this AT&T store was so helpful!!Highly recommend!!

Mauricio & Lewis were so extremely helpful and patient. They are both extremely knowledgeable with the phones. You are lucky to have them working with you.

Donna is the best attendant! Huge help, patience and very sweet. Strongly recommend

The wait for very short. The representative helping us was very informative and helped us secure the plan that was just right for our family. She listened and offered great advise as well as cost saving ideas. Definately a great experience.

I have my AT$&T for 6 years already. Im so happy. Great service with amazing price. Unlimited plan with two lines. But the services on this store is not good at all. I live 5 minutes from them, good forConvenience because is next to me but terrible about customer service. I always had bad experience and this happened again during this week. I went to the store, one guy look at me and said nothing so i asked for service and someone else come to me and ask me what i need. I explained to her and she just say; “go online or try using your app.” Dude i know that i can do over the app but If i went at the store i have my reasons, right ?! .... in six years, my experience with this store is bad. If i need them to be a ATT customer, definitely i will cross the street, because in front them we have a Verizon store .. by the way, i can suggest everyone, go to the ATT store in Medford next to the State Police. AMAZING CUSTOMER SERVICES.

Donna was amazing. She was super helpful and professional. Great experience with all the people people in the store.

Donna was incredibly patient and helped my dad with content transfer. Will always look for her

Hey....I just had the best and innovative experience in Malden thanks very much to Mike Paul in Malden Ma. Helpful, informative and financially wise!! Great employee.Im now a client!

Donna the representative was an absolute pleasure. Her exceptional customer help me tremendously.

Donna was fantastic at helping me while I bought a new phone! She was very kind and patient while I looked at the new phones and was able to help not only me but also my brother as well in trading in our phones and purchasing new ones! Every single employee was very kind and had us laughing throughout our visit! I definitely recommend Donna and her coworkers at AT&T!

Lewis was very nice when helping me and my upgrade our phones and explained everything and helped us understand more about our phones lines

This store has excellent customer s err twice and variety of phones. Was helped by Mauricio and he was very knowledgeable and helpful with helping me with my bill and setting tv service.

I love this store, they treated me very well, they answered all the questions I had and gave me all the attention i needed.

The salesperson Donna helped me fix my phone I was having issues with my icloud account . Then very helpful with paying my bill. She even spoke with me about the Heart Association donation and encourage me to donate.

The staff has been really patient with us! Great customer service. Exceeded our expectations!

Excellent staff, manager was very knowledgeable and welcoming. She told me about all the promotions

Very disappointed in this visit. The employee we talked with was less than interested and was not really hearing our questions. He told us one phone was better than another, but offered no data or information to support. He said I heard it was better. We left frustrated.

Brian was Awesome!!! So helpful, personable and fun to work with - thank you!

Donna was awesome and a huge help in transferring my phone over from Verizon!

Curtiius and knowledgeable sales personnel. I will return to purchase more.

Luis was great !! Got me exactly what I needed also need to learn how to upsale but it’s okay 😂😂

Great service and suggestions! Thank you

Great experience. He was quick, thorough and friendly.

What great experience I had with Donna and Lewis.

What a great experience! No waiting and fast

Huguens was an incredible help and delivered a stellar customer service experience.

Very unhappy with my experience at the Malden location. Staff members were uneducated about the changes regarding the services and BOGO phones. I switched services and bought a BOGO iPhone XR then to find I didn’t get the BOGO and now have to pay for both phones. I would recommend going to a different location or doing more research before going there.

Poor service skills and very unprofessional.

Convenient location, great service, polite and friendly staff.

Going here is always pure utility; I dont go in unless I have to. The sales bros that work here are going to get impatient with you if you dont spend a lot of money. Theyre really only there for commission and mostly hate their job; its an utterly miserable experience.

They are ripping me off and no one will help worst comany ever

I switched to t mobile just because of this store that made me hate AT&T, its always a waiting line, and one or two people helping. Dont come here!! Unless you want to waste your time....

I know its retail and working retail is tough but AT&T has to do a better job of training their reps. I visited this store and wasted 3 hours here & accomplished nothing. Well, other than being told youve had an AT&T account for a long time. You should close this 17 year old account & open a brand new one. Forget about this old one. I guess we know how AT&T reps are paid. This person didnt want to help Me in anyway. All he kept doing was trying to come up with different reasons why I should close my perfectly good AT&T account & open a new account.

Nice smartphones! Good prices

Donna is a pleasure to work.

Unprofessional and extreme lack of customer service.

Awful customer service. 2 reps were busy with 2 different customers when I arrived and there was a woman waiting. It took 15 minutes for me them to acknowledge either of our presence. After about 20 minutes a third employee named Rosell came on the floor. I asked if he could help assist the woman who was waiting in front of me and she said she had to wait for one of the other reps because he was the manager. This was conveyed with an air of arrogance. I have never had an enjoyable experience at this location.Update - males sale associate who eventually did work with me (Patrick I believe) was very knowledgeable and helpful.

Very helpful. Was returning a phone bought out of state and they were still very enthusiastic.

They seem very helpful, they are not. Visied first time regarding lte. I brought my phone from my country, so they say it desnot have lte. I used lte on my phone back home.Second time I got OnePlus phone and had same problem so I hope this time they could fix it. But no. The guy said H+ and 4g and LTE are the same. He also said at&t is cdma and my phone is gsm. Said if I register my imei number to their system then I could end up having no internet connection at all. Said my number might be assigned to a Samsung phone for some reason and for some bunch of nonsense reasons I could not have lte in my phone.Not going back for the third time. I,m done

ATT is not only over priced but their service in this Malden location is terrible! I had to go in there 3 times per customer service on the phone bc of the same issue. Shalimar or whatever her name is has a attitude if things don’t go her way. Both her and Patrick had me escorted out by Malden Police because I told them they have crappy service. Video I took is on Twitter.ATT tech support finally fixed the issue after a week with no phone. They suggested I contact the attorney general office and complain about the incident with the police that was unnecessary. Actually if the manager had been there or had been able to be contacted this probably would not have escalated to the level it did. Some of these stores have kids that have big attitude issues. Lack training when there are problems.I won’t be returning to that store! Won’t recommend either. They will be hearing from the attorney generals office

Reviews for this place all read either 1 star or 5 stars. Ive been here a few times trying to set up my account and I can verify that my experiences are mercurial. Ask for Mike for a five star experience. Patient, knowledgeable and willing to help you solve your phone problem. Anything else is kind of a crapshoot.My associate was a male-identifying person that had been working there for a month (according to him). He tried to send me back out of the store without helping me at all saying that it wasnt his job to help me call customer service and the I made a face like I was all 😒 he literally said ”that face will get you nowhere.”He did end out spending about a half hour clicking around and muttering things to himself the whole time nervously tapping on the desk as though he couldnt contain his own impatience and would occasionally stop to tell me there was nothing he could do and tell me how rude and impatient I am then go back to clicking, muttering and tapping.When I decided Id had enough of this manchild, I told him we dont work well together and it was almost closing time so instead of talking to someone else, Ill go back another day and ask for Mike. His response was to gaslight me; it was a stunning performance: He told me that he was in fact patient and that I was impatient and rude and mentioned the four different websites hed been on trying to research my problem.On my way out, manchildperson said have a nice night; merry christmas” which was blatantly passive aggressive.Idk, I read a lot of online reviews of places and I know how it looks when someone just rants about what an awful experience they have. It looks like Im the big dumb bad guy and I just go through the universe spreading hate and ill will. Thats fine; you should take this however you want. Hopefully its a relevant data point.I give Manchildperson another 3 months holding this job at AT&T before he gets canned for one of the most unprofessional attitudes Ive seen in a storefront. I know 12 year olds with more customer service skills.

Love this att store. Great help and fast service.

First time coming here on Tuesday late 10:00 am and there were only 2 workers. There were several people waiting ahead of me. The worker told me to be patient but I left along with 2 other people which one of them said he was waiting about an hour now. The worst Att store I ever been in my life and I am never coming here ever again.

After their “professional” attitude, the service would not fully activate on the phone. Neither is phone support helpful

Bright, airy, and the staff well versed in their offerings

It was very bad experience from the beginning when I had to sign the contract. They lied to me about the total pay.

Excellent

Phone store where they dont answer the phone. Whenever I call, they dont pick up and I get transferred to somewhere else, probably to someone in India.

Great location to buy AT&T products.

The store is great

Horrible company. The employees have no clue that what they are promising will never happen.

Knowledgeable, friendly, and efficient staff!

Worst AT&T service I have ever came across. Unprofessional and very rude.

Very helpful and honest.

Where I go for service on my ATT phone or accessories.

Terrible wait times and the staff are Very very slow

Great customer service

Rude

B.s. store

Bad server

There is a tiger there called Lewis Vargas dam, but do not confuse him with the great bachatero Luis Vargas. However, the guy, like the bachatero, knows about that pod. Of what k is of phone, iPhone, android of to. One hundred percent recommended.Translation: I visited the store today because I was unhappy with my T-Mobile service. Immediately, I was greeted by Lewis. Excellent customer service. Very knowledgeable. Exceptional attention. AT&T should give this guy a raise and a promotion. 5/5 would definitely recommend. Thank you for your service, Lewis.

Excellent customer service and professionalism, they know how to do their job well. 👍🏽

Very impressed with the service of the staff here, especially the manager.Brian and Donna