By far the worst location to rent a car in the state of Massachusetts. They’re understaffed and very unprofessional. They barely have any vehicles and the ones that are there don’t work. The car they gave had bad transmission and stopped working while on the way to work.I waited for 3 hours to get my car towed and when they booked a Lyft for me to get a replacement vehicle, they send me to the Logan Airport location that only deals with retail customers.Afterwards, I give them a call to let them know, and they said they can’t help me because they don’t know where the car was towed. So, instead of looking it up and doing their due diligence I’m stuck on the phone trying to do it for them.If you can deal with another rental company, then I suggest you do so because Hertz has the worst customer service and vehicles.

Sooo unprofessional. The car wasn’t ready for us, the tried to overcharge us and we waiting 45 minutes for our car. Would NOT recommend. We don’t plan to ever use Hertz again.

Staff was ok, but couldve been better 🤷🤔

Excellent service as usual. Friendly, courteous and prompt❤️

Worst customer service ever, I scheduled a pick up time and I had to wait 50 minutes and no body show up and I had to take Lyft to hertz. At the drop off, I had unpleasant experience, the guy who received the car wasn’t wearing a mask, I asked him for ride to home and he said it is not my job to do it. I will never deal with hertz in my life again. Thank you for being rude to me.

My daughter pick up a rental car

Loved the Lady Manager! They need more like her at other locations......

The car was very clean nothing was wrong with it, the service was very good

Top notch service! They work with you and not against you. Jovin is the best associate.

I wouldnt go anywhere else. Maj and Chevy are the absolute best in every area. They always go above and beyond for everyone. My car is always immaculate and ready to go. Jovin is super nice and Mike the driver is super personable and very professional. I love Hertz Malden!!

Wore people to deal with...Horrible customer serviceCars are so disgustingPlace it mad dirty

Very clean, polite friendly staff..their Covid 19 certification posted for each employee...

The staff here is friendly, fast, and have gone above and beyond on two different occasions to make sure I was a satisfied customer. They also keep their cars in excellent condition, and they often have nicer cars than some of the other Hertz locations in the area.

I have been in this location twice trying to get an estimate since I couldnt do t online/over the phone.Even though there ate usually 3-4 associates, there is one person ONLY who is attending. WAITING TIME IS ALWAYS A NIGHTMARE.I WONT RECOMMEND THIS LOCATION

Great experience here. I had my car in the body shop for 3 weeks, and these guys really made my day (on what was an otherwise crappy day getting in an accident!). Chevy (employee here) was very friendly and helpful in getting me into a new Subaru Outback. I was comfortable the entire time I had the car, and was thankful that Chevy went the extra mile to make it a good experience.Seemed like they were in the middle of renovating their office, but didnt affect my overall experience. I would recommend them for getting a rental car in this area

Absolutely horrible experience. Arrived with my 4 month old baby and even though I had made a reservation they told me they didn’t have cars available and they had no idea how long it would take. I understand things can happen but I received no email or no phone call before arriving and I received absolutely no apology for that. The employees have no concept of customer service. Took my business to Enterprise just down the street. NEVER AGAIN HERTZ.

What else can I say,, Excellent Excellent !!!

Hold times for hours, nobody knows how to put a reservation together, worst part is you can only talk to them direct and cant go online for specific vehicles..

The team made a good job.

Very questionable business. When I returned the car, they told me they would charged me $204.00, on my debit card, for the 9 days of renting. Next day, when I checked my bank account online, I have noticed that they had charged me $355.00 instead. When I called them, they told me that this amount was the total amount for the rental plus security deposit and that the payment is made by the SYSTEM, and that they have no control over it; and also that the total would be $232.00, not $204.00 anymoreHow can you charge security deposit, on a debit card - cash -, when you return the car? Why do they keep extra money for 7 business days after you had returned the car?I do not recommend this business!!!!!!

Great service & pick up.. car was really clean in &out in 15 minutes👌👌👌 picewas great...

Brian was very helpful in providing me with a car. Showed great customer service skills and a lovely positive attitude.

Asked them for our car and paperwork to be delivered at the nearby mechanic. Came without the mid size car and no paperwork causing us to miss a doctors appointment and incur additional fees. Definite not worth it. I wouldnt recommend this place unless you have to go here.

Excellent customer service

Not great service! Do not respect their word. Kept telling me that the the person is on the way for 45 mins however the pick up spot was just 13 mins drive. Not happy with this location at all. This is definitely hertz worst location by far.

Staff was incredibly helpful. They were a pleasure to work with and went above and beyond to make the experience a very positive experience.

Staff very friendly and make the ease of renting a car a pleasant experience.

Professional and friendly atmosphere...clean environment.....thank you guys

DO NOT IGNORE THE REVIEWS. STAY FAR AWAY FROM THIS PLACE. I rented a car from here for one day. ONE DAY. I called and asked what they wanted me to do with the car when my car was ready. I was told to leave it at the shop and they would pick it up. Long story short they picked it up two days later and tried to charge my card 275 for a car I had for literally one day. Had to call headquarters who told me it would be returned in 3 days along with my security deposit. If a place tries to rip you off after renting a car for ONE DAY I can only imagine what they try to pull with other customers. Go to Enterprise instead and save yourself the headache.

Very good

I got an insurance rental from them for $30.00 per day all in. I was very specific that I didnt care what type of car it was as long as I didnt have to come out of pocket to drive it and I mentioned this at least three times while writting up the rental agreement. At the end of the 20 day plus rental which my insurance company paid for every day of I returned the car and was told I was all set. A couple of weeks later I get a bill from Hertz corporate looking for $63.00 with no explanation. I called them and all they could tell me was call the Malden office to find out what the charge was for. I called the Malden ofice and spoke with my rep. who didnt know what the charge was for either but he told me he would check it and get back to me, he never did I always had to call him. after three attempts with him I called the office Manager Chevy and explained the whole thing to him. After many calls back to him (apparently their phones must not be able to call out) I gave up and called my credit card company to take it for my charges. A couple of weeks later I get a letter from Hertz collection agency telling me to pay the $63.00 or they will show it as charged off on my credit so I did end up paying it and still dont know what I paid for. Bottom line is dont believe what they tell you there will always be an additional for nothing.

Great service very friendly

AVOID AVOID AVOID RENTING HERE! I WISH THERE WAS a negative rating, I would have given it!These Guys SUCK!I am one of the regulars with Hertz at other locations and I know their service as a company. BUT at this location, the service is PATHETIC, HORRIBLE. Steven is a CHEAT. Will promise you everything but at the last moment will leave you in a situation when you are at his mercy and have no choice!!

Very pleased with my first time rental with Hertz...All the staff was great ..I wish though that I remembered their names..On rental and return..high praises for the employees.....

Pretty decent service although not getting always the car you order

I like service they pick you up drop you off, great staff very helpful, very convenient location if you live in Malden or Everett, and great rate

This is the worst rental car location i dealt with my whole life. So unprofessional and never get and answer when you inquire about something over the phone. Just bad! Very bad! Never going there again and don’t recommend it to anyone!

This place has the worst customer service Ive ever encountered. They do not care about the customers needs as much as for the right to brag about how many cars they rent. If you want to be treated like you matter and not just a number dont waste your time going here. You will be disappointed.#TELLTHETRUTH#CUSTOMERSERVICEMATTERS

Best place to get a car... Convenient and Staff is very friendly!

I like their staff, nice people...

In spite of the establishment being very busy with car rentals they were still courteous to each and everyone of the customers that was being waited upon.

Very nice, good and pleasant customer service

Had a pretty good experience here and the guys here are awesome!

Had a really bad experience, I was promised many things. None of which were fulfilled, and trying to get customer service to help you is horrible. I’ve never reviewed any company before until now.

Its been Great!

Great costumer survice

I love everyone here!

It was ok

Busy

Love them

Simple

Good,