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Miller Towing, LLC
10565 Product Dr, Machesney Park, IL 61115, United States
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Miller Towing, LLC

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Sh
Review №1

I had car trouble on Friday evening of Labor Day weekend. My service engine soon light went on and my car just stopped and coasted onto the shoulder of the road. We called AAA who had Miller Towing come to my aid. Sarah was great to work with, she was very helpful and friendly, her main goal was to get us off the shoulder of the road quickly and safely. Sarah towed my car approximately an hour North to Madison where she dropped the car off for us at the dealer. Sarah was attentive and honest, we had a great experience working with her. Thank you!

Ka
Review №2

When I called Miller Towing, LLC after having missed their initial call because I was still on the phone with AAA, I spoke with Joanna who was easy to speak with, helpful, and never made me feel rushed.The service vehicle driver, Anthony, was courteous, polite, knowledgeable, and a complete professional, through and through.Growing up with an uncle who owned an automotive repair business, I’ve been around hundreds of tow trucks in my life, so I can confirm that Anthony handled his vehicle and my four tows with the greatest level of skill and talent as I’ve ever seen from any flatbed tow truck operator.Thank you to AAA, Miller Towing, LLC, Anthony, and Joanna for a great experience! 🙂

Ri
Review №3

Excellent service! Great staff! I will be calling them again when I need help!

Mr
Review №4

Miller Towing responded to my AAA call, arrived earlier than expected and had no trouble finding my location. The driver was very professional, personable and attentive and was able to successfully diagnose my cars issue and in doing so saved me a lot of time, trouble and money. I would recommend giving them a call.

Ca
Review №5

Extremely fair price. Fast response. Professional and friendly. Dustin (hope I remember his name right) was a great guy. Will definitely call them anytime I need a tow or to move tool chests.

RV
Review №6

My daughters car had problems enroute to college drop off and Max was a life saver. He towed us to and advocated on our behalf for service to resolve her car issues. Some people do a job however Max provides a service is obvious he believes in and would hope would be provided to his own family should the need arise. Highly recommend without reservation and would hope he is available if we need that service again.

Ad
Review №7

Highly recommend this place they are honest and will tell you exactly what your vehicle needs all in one in + tow service 5 stars very satisfy

Me
Review №8

I was stranded on the road and they were there in 15 minutes...the guy was so nice and awesome even gave me a ride... definitely my go to if I ever need a tow again! I dont remember the drivers name but I was in the scion and I really want to thank you you rock!

re
Review №9

I told dispatch if the driver could call when on the way it would have been nice, so he wouldnt have to wait. The driver didnt receive the memo. Josh arrived then patiently waited for me to show up. Over all just a pleasant experience, which isnt something people usually say when getting their car towed. Would highly recommend.

Mi
Review №10

Very prompt and courteous to work with . I would recommend them, 5 stars

Kr
Review №11

Absolutely the best tow service Ive ever used,most definently went above and beyond for me! thank you toDustin radant you deserve recognition from your outstanding work!

Bo
Review №12

Your company picked up my car in Loves Park this morning 07/09/2020, and towed it to Guaranteed Auto on Burden Rd.. A silver Buick Park Ave, thru AAA. My tow guy, What a great guy. Very kind. Patient and understanding and empathetic. He answered all of my questions and took good care of my car. I appreciate his kindness. A super man. So pleased to have met him and to do business with an upstanding, trustworthy, man. We need more workers like him in this country. Thank you.

ga
Review №13

The truck arrived sooner than expected-was very helpful, and I would DEFINITELY use them again

Ko
Review №14

Joe was EXTREMELY helpful.. very knowledgeable about the situation. I appreciated his help very much! Would definitely recommend to anyone!

Er
Review №15

Dustin was prompt and very professional. Filled up my tire. And got me on my way. I will definitely be a repeat customer.

Ci
Review №16

Josh was so helpful when I slipped into a Dutch last Friday. I highly reccomend this company!

Ro
Review №17

Great service and fair prices.

do
Review №18

Mandy was very pleasant and kind on the telephone. She called to give me update on a tow I requested. Alex called to let me know when they would be there and even got there earlier than expected. Alex and Zach are both very kind and got the car loaded and on its way. I will be calling them again when need arises. GREAT company to deal with!

Pa
Review №19

Joe was awesome. Worked quickly and clearly knew what he was doing. Would highly recommend!

Ad
Review №20

Very fast, professional, and easy to work with! Shawn was great, as were the people in the office.

Ca
Review №21

Joe was there to pick up my vehicle ahead of schedule. He was very informative, professional and a pleasure to work with. Thank you for taking good care of my car!

Ma
Review №22

Great place to have tow your Vehicle. Very fast, Friendly, and they really do make sure your vehicle is in the best of hands. Thanks To Sean. Prolly spelling your name wrong but thanks again! Great guy!

Mi
Review №23

Quick response to roadside assistance. I was stuck on snow and ice.

ly
Review №24

Dustin was professional and helpful. Excellent service!

Ja
Review №25

Fast and very friendly. Wasnt worried a bit. The driver Nick loaded the truck safely. I thank him dearly. Got my Grandparents truck to a shop to get us all back on the road and out of the elements. Would definitely use them again!

Co
Review №26

Fabulous service. Never needed towing service before. Extremely happy with everyone I dealt with at this company. Everyone went above and beyond to help me. Will refer all my friends or anyone who asks. Thank you so much Millers!

ch
Review №27

Called on Sat to schedule, told I could schedule with their website form so I did. Come Monday no one shows up so I call. They have no idea about me or my tow and show no scheduling through the website. I cancelled out of disgust. Good Luck with these people.

Ly
Review №28

Fantastic service, 28 min from call to pickup, very pleased with service!! Thank you.

sh
Review №29

The owners wife was the one on the phone and she was excellent and helpful even on a sunday evening. The driver was also excellent and caring. Hes called to his post and should be rewarded accordingly. Thank you both soo much for saving our um, assets.

Th
Review №30

Shaun the driver was very professional.Explained on how the tow would be handled.I definitely will use them again.

Fa
Review №31

I just was to said I really appreciate Joe the tow guy who helped me out towing my car today and helping me park it right not only help me Park it he was being so patient and understanding with the whole situation I kept apologizing to him he told me dont worry about it I just do my job thank you so much Joe 4 the customer service that you gave me to day you went above and beyond to help out the situation with my car thank you again and again I really appreciate it This company is number one

Ky
Review №32

The guy I had tow my vehicle today was very respectful and professional. He showed he knew was he was doing & had no problems doing it.

Je
Review №33

Josh was very patient and professional. Had a great experience with this company.

Sa
Review №34

Excellent experience with Miller Towing. Had to call at 5:30am because of a tire blowout on the highway. They answered right away and had a guy sent out, he arrived in about 30 minutes and got the car loaded fast and easy. Wonderful people to deal with and made the unfortunate experience of needing to be towed a stress free issue! Plus a great price. Thanks guys!

Ru
Review №35

Fast service, good price, Joe was very professional. Would recommend.

La
Review №36

First time ever calling up a tow truck and I won’t hesitate to say that I had a great experience ! The Customer service was great, the ladies I spoke to over the phone were very helpful and kind. The driver Tyler, was very cool and helpful. Overall great experience !

TS
Review №37

Joe literally one of the coolest guys you can meet 5 star service and very professional

De
Review №38

Would definitely recommend for anyone in need of a tow, I called to get someone to tow my car that blew a brake line to a local shop. He showed up within a half hour of me calling, loading it onto his flat bed. All the while being incredibly nice and friendly. Then towed it to the location. The price is amazing too, towing to an in town location was cheap, compared to another tow company that charged us an arm and a leg for another tow for a different car a while back. Definitely recommend.

Ja
Review №39

Joe was fantastic, got there ahead of the ETA and got my car where it needed to go. Huge help.

Du
Review №40

Honestly the best towing experience Ive ever had! They were on site within minutes and they were extremely professional. The drive to the repair shop was amazing too, the guys here sure know to to make the best out of the situation. Id use Miller towing again in a heart beat! Thanks guys!

Je
Review №41

Our experience was a very satisfactory one. The driver, Nick, was very knowlegeable, FRIENDLY, fun, and efficient. A great driver giving good customer service. Keep him and give him a raise!

Pj
Review №42

Not like the typical angry tow company!!!Couldnt of asked for a Better Tow! The timely arrival and the pleasant truck driver. I will use them again and will be referring them to all friends!

In
Review №43

I own & operate a business in Rockford Illinois,I had a tough situation with a unruly customer in Amboy Illinois.My apologies to the lady on the phone ( I forgot your name) she was amazing to work with. But she handled logistics.Professional & personableMiller Towing handled the situation like a Pro and got my truck from Amboy back to RockfordMiller Towing went above & beyond

An
Review №44

My daughter slid into a ditch at 330am on her way to work. It was during the ice storm a week ago. Jared came out retrieved my daughters car and I was sitting in my car waiting it died! Jared took care of both cars with ease and patience I was just so grateful to him. I met Jason while sitting in my car waiting for my sister, he took time out to check on me and chat with me before riding off into the night! Miller towing employs superheroes and Im forever grateful and will use them in the future!

Ky
Review №45

Great costumer service. From the call to have my car picked up to the fella driving the truck I was treated very well. Cost was affordable

Ch
Review №46

The tow driver don was amazing!!!! He was very kind and inquired about what was wrong with my car and gave me some advise as to what the problem may have been. That being said I gave the 4 stars just because of him. The initial call to the company was bit of a struggle. The woman I spoke with did not seem to know much, spent 15 minutes on the phone with her which about 10 minutes of it was silence and her trying to figure out what was a simple tow. I was about to just hang up because it was frustrating for an already frustrating situation. Im glad I didnt because the price was reasonable and the tow driver was great.

sa
Review №47

Joe at Miller arrived earlier than estimated and took care of my car ensuring it was secure.

Sh
Review №48

Loved the driver. So polite. He needs a raise

Ro
Review №49

Great rates and service! Definitely would recommend!

Jo
Review №50

Got me out of a pinch - speedy, friendly service. Found my new towing shop.

Ch
Review №51

The worse towing experience ever! They kept telling us the driver was on his way, after over an hour he finally arrived (5-6 miles away THEY LIED - no traffic either).The best part was that our Lyft driver had picked us up from our location and drop us off at the repair shop 8 miles away and the tow truck driver was walking into McDonald’s!In the meanwhile we sat waiting on the side of the interstate with cars flying past me and my children! I would never recommend this tow truck company. They lied repeatedly about the drivers location and were not professional and honest!

An
Review №52

Shawn helped me and did a great job. He had me laughing and I felt like I wasnt in a bad situation anymore. Thanks!

An
Review №53

Joe was awesome guy!!💪🏽✊🏽

Da
Review №54

Used AAA to have a Volvo suv towed to my preferred mechanic and they found my vechile in a hrd to explain area with no problems. The driver was pleasant and would recommend to others in need of a tow.

Ja
Review №55

Very helpful and quick, hope not to need another Tow but would use them again without a doubt thanks for coming so quickly !

Pa
Review №56

Great customer service and quick to show up

ma
Review №57

Great tow company best price around

Ka
Review №58

Best towing company ever! They take their time and make sure the customer is taken care of.

We
Review №59

Nick you rock!

Information
4 Photos
59 Comments
4.8 Rating
  • Address:10565 Product Dr, Machesney Park, IL 61115, United States
  • Site:http://millertowingllc.com/
  • Phone:+1 815-214-2378
Categories
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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