Got everything done over the phone for my new house. I just set up an appointment so I didnt have to wait. I was in and out within 5 minutes. I was given everything i needed to just plug and play. Great service and friendly.

Bulls**t service. Waited a while to try and set up my network and the workers clearly did not want to assist any customers at the time. I understand frusturation but I am unhappy with the way I was treated.

Rude agent here attended me named Luz. Her older age may have been an issue with her performance and the wait time here is incredibly long. To start off I had spoken with a spectrum supervisor over the phone and I came here to pick my installation kit and there was a note made by the supervisor on my account thay the agent had to take a picture of an appointment scheduled in my phone and send it to her leadership team and she refused to do so, claiming she doesnt know what I am talking about. Therefore I called and spoke over the phone with a supervisor that told her there was clear notes she had to take a pic of my phone and send it to her supervisors and until then she did it. She was very rude with a mean face and didnt do her job when I asked her to do so because I had spoke with a supervisor. With agents like this working here, I rather not come at all and avoid!

The the store agent and staff was courteous and I did not have to wait in long line, was able to get what I needed done quick and professionally.

Horrible customer service. First they were refusing to take their own equipment back. Telling me I had to go drop it off at a UPS store. Which I had their Care dept on the phone telling me is ok to drop equipment at my local retail store. Asked for supervisor she said it was ok to drop off equipment. Supervisor is now asking for ID to drop off equipment... Im confused now. Finally decided to just leave equipment at counter top and walked out of store... as instructed by their billing dept. Most likely taking my business some where else... what happen to good old customer service days. Sad 😥 😔 😟 🙁

Poor service, never has enough workers to help customers. Always at least a 30 minutes to 1hrs are more wait time. Most of the times if you need to replace Internet equipment don’t go to this location, they will Not have any new equipment to replace your old broken down rotors. Need new management and better service for the community of all colors.

You Will wait Over an Hour here (2 hours into my wait as I write this) Elderly staff so you must have patience. I WOULD NOT RECOMMEND GOING TO THIS SPECTRUM!!!!!!!! WILL NEVER COME HERE AGAIN!!!!!!!

The kiosk is the best thing they have

I went to return some equipment. I was the only customer in the store. There are 8 employees behind the counter and it still took five minutes to be seen. Im glad I canceled my service.

Worst experience bad customer service had to wait 45 to get to a clerk and she didnt even assit me with my problem.👎👎👎👎👎

Pay ur bill inside. Great and friendly service.

Terrible place waited over 2 Hours. I just Cant!!!!No system to process guess. No real way there just set up seem like you can come in to exchange equipment and wait 4 hours cause it only two elderly employees help people set up phone service. Even though what you may have to do take 5mins pr less you must wait for other consumers to shop it bad service never come here!!!!

Not happy with the service ... at the time i visited i waited a loooooooong time to be talked to.... Only 2 tellers!!!!😡

The slowest customer service. Location seems to lack any managerial leadership.

I am very happy with all the service very quick

Bad service,they cant help you with your service of internet, take for ever to help you, have like 6 employees and 4on the computer other two helping people and they look at you like you not even there. I dont know why the put a office or center to help if they dont do that.

Short staffed, real slow to provide help.

Honestly, they could do better. They ran out of equipment for the new installations, tell you to come pick it up and then they have you come back next day because they tell too many people to come. The following day, when you come to pick up, you still have to make a 2 hrs. line . Really ?They should know we, the customers, have better things to do than to spend Thanksgiving and friday making lines to no avail.

Maybe a supervisor can chime in on this. Service was great once someone finally called me up. Wait times are questionable. Once youve gotten past the long line outside, you still have to wait until you are called up by an associate and that process also takes some time. I noticed about six employees, not including the managers, and at most, two of them were helping customers. The other four were walking in and out of doors and hanging out at computers. Not saying they werent doing anything productive but it was a pretty busy time and only two people were taking customers. Service has room to improve.

On Sunday I went to this location and the security guy did not even allow me to enter the center to deliver the old router that I had to change for a new he did not let me even explain to him he is a rude person this not the way to treat the customer. Never again

You wait for ever, uninterested employees, just to return my modem, only to tell me I have to deliver it somewhere else myself...frustrating.

Good service ... Super clean

Have you own modem and WiFi router? Spectrum don’t care will send you one anyways so you have to come back to and spend over 2hrs round trip to return it back...

The guys here in Lynwood are friendly and respectful. Usually get things done here when I come.

Always have good service. Long waits but once you have your service being done you understand why and always best to be thorough.

I had an appointment but still had to wait outside and inside too. It took a long while and I still have to go back tomorrow. Smh this is bad business. The stars are there for the customer service lady who was very pleasant. But overall smh. Spectrum is collecting too much money for this inconsistencies.

Lola the store manager went above and beyond to help me with adding a new line to my account, and unblocking the phone from a previous phone company it was attached to definitively very professional and proud to be a spectrum customer for the great service they provided me at this location. Thanks again appreciate the help.

Super quick and friendly service. I went to return a modem. Only 2 people in front of me. No contact friendly. Everyone working there had masks n security had gloves too. 10+ Felt very safe.

Every day the internet disconnect several times during the day, they say internet download speed is 200mb, but most of the times it clock 30 to 36, and sometimes even lower, upload remain about 11 to 12 all the time with their own application, only after tgey sent the reset signal it go up to 140 mb for some time then go down again

They have a Quick and easy process system to get their customers in and out

Quick. Polite. Helpful.

Spent like an hour to get some service here 😴

I went to exchange my modem/router. They gave me a new modem, but they didnt have any more routers. I ended up buying a router at Best Buy.

The thing I dont like about this place is that they take to long to call your name and help you.. and what I also notice is that some of the employees look at whos next and they wait if they dont want to attend that person they go to the back room.. guess they hate their job.

Made an appointment and all was easy and smooth. In and out within 15 minutes. Dont forget to bring ID.

I love going to this spectrum because they help you with any problem you have and they dont make you wait for along time

The customer service agent was very helpful in returning my old equipment.

They take people in that are buying satellites and phones you cant even pay your bill at the counter no more you have to pay your bill at the kiosk machine. I have been a long-time customer they treat the new customers better than they treat the old customers well I still have to deal with them because I still have cable cable bills are high.

Will never go back service was lousy and the reps had no compassion whatsoever about the quality of their equipment

It was good

I have Spectrum internet Spectrum landline and section cell phone anytime I call Spectrum I get very good service on the phone

Bad experience ever.....they lie.

Excellent service working for all of us

Ive been waiting here forever in line... management needs to hire more skilled people to handle the non moving lines...u guys wasting my time!!!dont come here its slower than the DMV, mind as well bring a camping tent for real

Due to limited capacity inside the store, we had to wait outside. Wait was not too long and staff was professional and quick. The only downside was there were a couple of customers doing absolutely nothing inside the store, which slowed down the movement of the queue

Like the service and easy .Thank you

Im not happy with your service at all, first you do not have service in my area and you said you did, you lied. Second you took my money knowing you did not have service. Third you did not send all of the equipment that was ordered. Now I will have to go through unnecessary mess to get my money back until you find the piece of equipment that was lost.Pass poor service lacking honesty and integrity. JUST REFUND MY MONEY.

Nice people but prices wow

Its always running slow here even before the pandemic and now its 10xs worse than before the line is extremely long be prepared to stand awhile

Spectrum is Worst with all their promotions!!!!! And their HiDDEN FEEs ON TIME FEES AND LATE FEES AND FEES FOR nothing i mean the WORST !!!!!!!!

Great staff and service. Thank you

The one at the mall on Crenshaw is closed due to COVID-19. I have to go to the one in Lynwood. I was in and out in no time. Just make sure you arrive 15 to 30 minutes early before the store opens. They only let in a small number of people at a time do to COVID-19. They will probably let you in immediately if youre only paying your bills.

Takes forever to get help. Employees take 20 mins per costumer

Love this place!

There are more work stations than there are employees, both times that I have visited there is a high waiting period. 17 people on the waiting list for 2 employees doesnt match. But when you do get your turn the customer service is exceptional.

Thats place not working for the people

Good service

The employees there are lazy they see a big line forming to make a payment through the machine and dont bother to help the costumers at the cash register they rather be on there phone. Or talk to one another and when costumers ask for help the employees get botheres and raise there voice how is iT that the SECURITY GUARD HELPS OUT COSTUMERS MORE THEN THE ACTUAL EMPLOYEES WHO WORK THERE WHAT A SHAME SO SHOUT TO THE SECURTYY GUARDS WHO WORK AT THIS SPECTRUM AND NOT THE LAZY EMPLOYEES THERE ...

Great. They made sure all customers kept distance

The lines are long but the service is good.

We had a great experience today with Braulio, he answered all our questions, was very honest and cleared any doubts or issues we had with our account and services. He was very friendly and we will definitely be back to speak with him about upgrading our TV and internet package! He is the man to see for sure!

Horrible service, about 8 employees in the store but only 4 kinda working and 15 - 20 people waiting. Store Employees need to be properly trained on the product/equipment. While asking questions the employee looked at me as if I were speaking a different language.

Great service

Need to move faster plz i under stand thisb pandemic,but understand us too we go thinking it gonna be quick,turns out youre there atleats up to 2 hrs for stuff life,,, acct info,,,,make a payment,,,,or returning equipment ...cmon spectrum get it right ...plz think of something to improveother than that keep up the great cable and internet service!!!!!!!!!

I liked this place because I got service quick

Long lines but they took care fo the problem cant complain

Good service but they could speed up the service

Service was quick and easy

I’ve been a loyal customer for 4 years and sadly I will be ending my service today. The customer service doesn’t really care about keeping you as a customer as much as it cares about increasing your bill any chance they get. I can’t take it anymore. I’m done. The internet service provided wasn’t even worth what I was paying. Now they are going up on the bill? No thanks

They have horrible customer service

Everything and anything they got it its just a wonderful place to see stuff from all over the world great food great people try it you might like it

Time Warner used to put more effort towards their customers service. Spectrum has other priorities.

Due to the pandemic, its a long wait for help......

This place needs a designated person just for simple drop offs.

2 customer service reps for over 40 people in the store, one is helping a family with new service taking up to an hour while the other rep is trying to clear as much people as possible. Bad management to be honest! Sundays as always busy and you cant hire more personal??? I need HR number because this is ridiculous

They are lying about the internet speed, I have only 69 my The advertising says 200 my...

Great Customer Service

Good customer service

Mobile service very Bad overall.. And costumer service is worse no help at all... Do not get cell phone services there worse service ! metro or boost is better guaranteed!

Excellent service

They should be reported to the Better Business Bureau: charging for services they dont provide, products you return yet have clearly been received, never giving your their promotional gifts. Ive reported them and clearly everyone that going into this establishment has some sort of an issue that is never resolved because and employee will tell them one thing while customer services relays another. I suggest everyone does as I have done and shut them down!

I called to return equipment they told me take it to Store and after 1/2 hour line they told me to take it to UPS, they should told me that in the beginning.

Dude seriously, me & my dad just came to turn in the freaking cable & we were in the line & its like 100 degrees out there with our mask & one by one had to enter. The majority of the guys that were in line just had to turn in something & there was literally no one inside!😡😡😡

Good customer service but if your going to make people pay at a machine you should at least have a few more

Helpful service quick in and out

The internet sucks. They came out and fixed it. Later that night it cut back off. This location was of no help.

King toca

Staff here is great. They are there to help answer any questions around your spectrum bill or to swap out any equipment that’s malfunctioning. Only problem is the parking.

Its alright if you dont mind waiting.

Needs better customer service. Its always full to capacity.

Miguel was great in explaining plans. Ned better parking, spaces are extremely narrow.

The Lynwood location is great. but, the parking is not so great. Yesterday I returned my equipment and paid off my balance. I also, arranged to have myservice at my new apartment. Everything was fine I was surprised that an appointment was available as as the next day. I was told between the hours of 1 and 2 pm I waited till 3pm thinking that they might be running a little late We’ll to my surprise, There wasn’t even a appointment on record of me having an appointment!!! I was totally disgusted and on top of that, I was told I need to pay additional money BUT, it was still a strong possibility that I could have service today sine it was only 3pm. I paid the additional money and was told I receive a Call very soon of an possible appointment for this evening. Well, I did receive that call and said they were book up till the 17th!!!Tuesday !!! I told the lady this was unacceptable and that i’d Taken the day off work. She continued to apologize but, still it would be Tuesday the 17th I so Disappointed with spectrum right now. They need to compensate me for such an big inconvenience... #pissedof

Manager instead of helping is just walking around on her phone. Worst Store I have ever been too. I just wanted to pick up my router and modem and wait 1hour and 25mins. Only 2 people helping, and over 25 people waiting to be helped. Horrible service.

Went on a holiday. Was super empty so I got someone to help me fast. Didnt like that I still had to sign in and be told to take a seat when nobody was there. Literally no customers were there

Awesome. She even helped me on how to lower my bill as I requested. And explained the billing process. A relief. I left happy.

Ok

The security guard is very helpful and friendly. Thank you!

Takes too long....only 2 or 3 people actually working and 2 more just standing. I gave it 3 because once I got to the customer representative, he was fast getting me out.

That my TV. Cable co.

Very good service