This company was hired to check for water leaks (as a possible cause of mold) in the bathroom. They checked and found no leaks which was fine, but it wasnt the end of it. They ended up breaking a couple of personal effects in the house and on top of that crossed a line by making comments about our lifestyle and living habits, and that we werent being hygienic. Ironic considering that we need to keep the house extremely clean due to health issues. It is incredibly unprofessional behaviour and I would not recommend them to anyone.
When it rains, it pours... literally, and figuratively. On top of all the mess that COVID has been, we got dealt an unexpected surprise one morning when we woke up and found that our kitchen plumbing had a massive failure resulting in the flooding of our kitchen and our garage. So when Ben and Mel showed up from Bales, I was in a pretty bad place mentally. But throughout the process, from start to finish, they were so kind, thorough, patient, and helpful. Whenever I had questions, they would walk me through the process, even down to explaining the fluid dynamics at play (Im a nerd so geeking out on this was comforting). They were also great with my kid, who would ask me regularly when hed be seeing Mel next! :) So yeah, basically, I cant rate them high enough. They took what was a nightmare scenario for our already stressed out family and got us through it with our sanity intact.
We had a water pipe break in our garage and do ALL KINDS of crazy damage. The team was professional and courteous and worked closely with our insurance company to make sure everything was taken care of. They always showed up exactly when they said they would and answered all of our questions in a timely manner. Highly recommend!
We just moved to our dream lake house, and three months later our entire basement was full of water. We called Bales as they have an exceptional reputation, and are a local company. I am so grateful for their immediate sense of urgency, and the care they took to protect our personal items. I credit this amazing crew with the fact that all furniture was protected from water damage. The Bales team arrived within hours of my initial call, they had all the new equipment used for drying walls, preventing mold, and controlling humidity. They went out of their way to inspect for any signs of failing wall board, and they came by on many different occasions to check levels of humidity and drying progress. In the midst of this nightmare, I was so grateful to have confidence in our restoration crew. Thank you Steve, Ben, Felipe, Keith, Erick, Pat and Leo, you are a truly amazing team!
We had major flooding from a faulty sprinkler head in our Supercuts salon in Bothell, WA. The team from Bales was terrific to work with - very friendly, professional, reliable and in constant communication over the entire cleanup and 5 day dry out period. They educated me, gave recommendations and didnt use high pressure sales tactics to win my business. I highly recommend these guys. Thank you Steve, Will and Paul for minimizing our temporary closure.
We had flooding and water damage due to a toilet overflowing for 4 hours in the night. So glad we chose Bales to call first as they calmed me down and walked me through what to do before they got there. They arrived in less than an hour and I am in Marysville! I was really really happy with the quick efficient work and explanations of everything. The dryers they use work so well that drywall didnt need to be pulled out. They moved all furniture carefully and made sure my 88 yr old father-in-law was ok and safe walking as most of the flooding was in his room and bathroom. They explained the insurance process and came everyday to check on the drying process and make sure it was totally complete before pulling out. Never experienced this problem before but from what other people say about what happened to them Ill always try to use dlk if I possibly can.