Update 09/29/2021Called today to speak to a patient, a minor. For one I’ve been calling for a week and clearly the night staff hates their job and should not be working there. Cindy and Eric were snappy and did not take well to being told they were rude. Eric answers the initial call, and I informed him that there might be something wrong with their call system and to notify an IT technician. He answered by saying that he can’t do anything about it and only answers calls. Apparently taking notes and relaying them over to other people who work there is above their pay grade and not his job. Once I was able to speak with the patient, the conversation was spent with the staff stopping her call. I obviously understand that in many cases the patient may get more calls and have to cut the call short. But they should be notifying the caller and not putting more pressure on the children and cutting their call time short. I was told to speak to the pediatrics nurse station, but could not be transferred so I called again. I then spoke to Cindy to inform her that they should be notifying the callers about the patient receiving another call and having to hang up. She informed me that they notified the minor, as if a child in that facility needs more pressure for a few minute call. She rudely said that I was telling her how to do her job, so I asked for HR’s number. Cindy let me know that she didn’t have that information and to just call back tomorrow morning with the other staff. So basically getting me the number to HR was not part of her job description. I will be calling HR to let them know that the night staff specifically Eric and Cindy need proper training and to fix their call system. It is very clear that this facility is being run worse than a juvenile detention facility and do not care about the well being of their patients, specifically a child’s well being.— original post—The reviews alone are horrible in this establishment. Called to speak to a patient (minor) and they are rude and insensitive. You would think that being pediatrics they would be more sympathetic towards a child and their need to be able to communicate with their family. The call alone was short and most of the time was spent trying to find the patient because the representative couldn’t get simple spelling, and a small number code. Will be updating soon to let everyone know of their less than adequate service.Edit: Facility is closer to being like a prison by neglecting calls for at risk minors. You would think that for their well being they would allow children to communicate with loved ones, since this location should be “helping” them.

The best place for PTSD or support in addition or anything you may need help with. The support system is beyond outstanding. I dont know why the ratings are low but I can tell you 1st hand they are the Best of the best

I spent about two weeks at north bay in January and I don’t wish the experience on anyone. The techs that watch over you clearly know nothing about mental health and treat the patients like animals. Not once when i was there did we get any form of activity ie going outside or spending time in the gym. our “group therapy” was watching tv all day, not being allowed to talk, and simply waiting for our next meal. The beds are atrocious and I left with severe back pain that persisted for weeks after my stay. This only covers a fraction of the things that went on in this “recovery” hospital and I quite honestly wish this place would get shut down. they’re not there to help in any way and very clearly don’t care for any of the kids there.

Absolutely terrible. i got baker acted & sent here . didn’t get a room until 11pm, bc of covid we couldn’t go in the cafeteria so we all had to eat in chairs . my sink was broken so the water shot right onto the floor & i repeatedly mentioned it being told it would be fixed & never was . the staff was horribly rude, especially night shift . we sat in a room all day watching tv . i talked to a therapist once my entire stay . the whole atmosphere was depressing & made everything worse .

Our daughter has been there for four days, being released tomorrow. Have not and can not talk to the doctor. We have no idea what her issues are. Absolutely no communication.

Staff is so rude, the place is messy and it doesn’t help anyone

My 14 year old was admitted for 4 days a month ago. As of this second we are STILL WAITING for them to send her medical records to her psych doctor. Her drs office has requested them 3 times. I have called, her father has called. Her dr office wont schedule her 72 hour follow up appointment until they get them due to new medications. A whole month. Thank guys...and please dont reply to my review how you would like to discuss this further, because nothing will be done on your end!!

I was here for three days and the staff is the most rudest people in the world. i would give zero stars if i could. They make you watch movies all day, and have horrible beds. I was starving half the time i was there and when i asked for food they said no. I told them of a horrible headache i had and just said theyd tell the nurse but never did.

The staff are some of the RUDEST people you will ever meet. You will be forced to sit in complete silence, you are NOT allowed to talk at all. You are forced to sit silently while staff yell at kids for minor things. It was a borderline abusive facility.

The clueless nurse manager and assistant nurse manager are never in the building.piss poor leadership and patient safety . Avoid this facility and go to North Tampa Behavioral Health for better treatment.

Staff has been extremely rude and uncaring, Ive never dealt with such horribly unhelpful people before. Concerned family member calling for details on a patient who is being kept there like a prisoner. Staff refuses to help, transfers you to social services or the psychiatrist and you get no call back. Patient hasnt been given her required daily dosages of medications. Patient has been there for two days, Im the emergency contact and NO ONE is willing to tell me anything in regards to why she is being kept, besides the psych dr thinking she is a risk which is extremely false. Unless youre looking to be locked up past the mandatory 72 hour hold with no explanation, avoid this place at all costs.

I have to say this, its not to be a picnic when your in there. The whole idea is to stay in some sort of group sessions if you want to help yourself. No one can totally heal you but yourself participating in your own life. BEST 3 days I spent there. Staff was the best. Showers were fine. Food....lol...not home cooking for sure. Cleanliness was fine considering the movement of people constantly. To the staff from me Thank you!

Oof

Terrible place to send a child that is baker acted. Please avoid. The staff acts like you are bothering them by checking on your minor child. General Confusion and lack of empathy all the way around.

No one there wanted to listen. They asume the most random thing and blame it for how I feel.

Apart from the awful staff, revolting food, no outside time, no art/group meditation classes, the patients here were awfully sweet. They talked with me about their stay and why they were there.DONT RECOMMEND WHATSOEVER TO ANYONE FINDING HELP FOR SICK FAMILY MEMBERS

Went in for depression and suicidal thoughts, and had a relatively positive experience here last October, in that the staff were exceptional in caring for me when I was sick with a stomach virus that hit me soon after my admission. My attending psychiatrist, Dr. Hanna, literally walked me over to the internal medicine doctors office because I was so ill. The internal medicine doctor was fantastic as well; so kind and compassionate... I wish Id remembered her name. And then Ill never forget the poor night shift nurse who was taking care of me when I was vomiting all over my bathroom. Again, I wish I remembered her name because she was so sweet. I worked in healthcare and dealing with body fluids can be a nightmare, but she and the techs were so professional about it. In terms of psychiatric care, Id say I definitely stabilized and left feeling a lot better than I did when I was admitted. I think there could have been more therapy, and I wasnt too impressed with the food. Otherwise, thumbs up! Note: I think a lot of people write negative reviews because they were sent here against their will and harbor some resentment, which is understandable because involuntary commitment is always a scary and daunting experience.

I mean i attended here and it was alright i just didnt like how we were treated by certain patients some was just mean for no reason the food and beds are just a disaster so it was bad but anyways if you are )Omar, atreyion, summer, and some girl i think name jaylee reply to me bruh yall was so cool bruh i miss yall lollll

I attended April 21, 2020 and a lot of patients were cool but it was some who was extremely rude and just did care food, beds were not the best and having room mate keeps you company i feel like it should be required and some patients tell you not to talk like how you expect us not to talk

I have to agree with the other lady who commented. This place truly does lack empathy. My loved one has been there for over a week and its like pulling teeth trying to get anything accomplished.. no one ever calls back, etc. I mean really and truly I thought when youre going through something like this the whole family should be involved. But yeah anytime I call no one knows anything and cant answer any questions.

Wow most of these reviews are crazy!! Everytime Ive contacted the facility or they have contacted me they have been very respectful and kind and also been keeping me updated about my son he has only been there not even a whole 24 hrs and Ive spoken to them 4 times and not 1 time were they disrespectful... Anyways thank you for NOT being what they are saying and for being respectful and answering all my questions every time I called

Worst doctor experience ever! Dr. D was the rudest, inconsiderate, pompous doctor I have ever encountered. He made my minor childs crisis worse by blaming me for abusing the system. My child needed help and he refused to listen. Clearly Morton Plant is desperate for doctors and will take anyone. So, sad for this person to be caring for minor children.

The staff is very loving and caring and courteous and respectful to everyone everyone is smiling in the doctors are very patient oriented not your typical what you think youd get they are totally and its not over in about the well-being other patients couldnt ask for a better Center Id give it a five plus star rating any day of the week 1 best places Ive ever seen loving courteous staff supported I know your way possible

My son has currently been at Northbay for the last week. I can tell you having your child placed under a baker act is very stressful, yet you know in your heart it is what’s best for them. This is not our first admission but my son’s first admission to Northbay. We have been to other recovery centers and I can tell you if end up at Northbay you are very fortunate. Staff is all 5 star. Always answer the phone and always passes on messages left for administration and physician. It’s clean!!! Staff appears to be happy with their job. Everyone is professional . Joshua one of the nurse managers is always willing to meet or speak to you. They provide multiple phone numbers you can call into to speak with your loved one. The phone is always answered at night. I had no difficulty reaching the nurses station. The social worker are at each visitation to answer questions. I think many of the one star reviews you read here are patients who never thought they needed to be there. as a family member on the outside looking in and having been to other facilities I’m very grateful for the care my son is receiving.

Horrible just horrible im trying to connect to a patient there and the phone just keeps on ringing no one ever picks up!!!!!!

Very unprofessional staff. Especially the techs. One man lied to me when I tried to call my friend. He very rudely told that my friend was asleep and he would not wake him up. Turns out, my friend was actually watching TV, sitting in plain view on the couch. I knew he could not possibly be asleep because I missed a call from. I tried to call him back less than 10 minutes later.He went in for severe depression. By the time a day had passed, his depression was at a more manageable level. But, instead of keeping him for 72 hours, they kept him for an entire week. The doctor even prescribed a medication for him that would have interacted badly with another one of his medications. The only decent person in that place was the social worker.

Everytime I call the staff is completely rude. Nobody can ever given me a straight answer. Out of all the times Ive call there has been two incidence they tell me the relative I call for is not in that wing and to call the other side. I understand that they are busy but there is no reason to treat the people so rudely. We are all just trying to get through life. I have caught them in two lies already. Or maybe they are that over staffed that nobody knows what is going on. Extremely disappointed in the way they handle the patients and family members. Which is really sad because the first two days of experience started off very well.

This facility literally saved my life! They took me off of pills that I wasn’t even supposed to be taking and the staff are so kind and caring. I do agree that there should have been more individual therapy though. But also the group therapy has helped me tremendously and when I broke down and cried they comforted me!

Having just been discharged I can concur with a lot of what’s being said on these reviews. There’s almost nothing therapeutic about this place, it’s more of a place to get stable then move on. The techs were the worst part: overworked, impatient, and downright rude, especially to difficult patients. There is some group therapy but it’s rudimentary, as if made for children. Dr. Saran was pretty cold and impersonal, communication wasn’t very clear to the patients, showers were wonky af, etc.I could go on but the inevitable BayCare autoresponse is just going to say “Sorry to hear you had a bad experience...” and nothing will change. So Baycare just a tip here, mentally ill people are people too-with thoughts and feelings so start treating them that way if you really want to see a positive change in people’s lives.

I was a patient here back in 2018 I was treated right and that staff was very nice and the.rn and the menatal health tec were very nice and my psychiatrist dr d was very nice over all they treat me very well here and it is a very good Facility

My daughter is currently in this facility, right now. This is her 2nd time in the past month. She was diagnosed with borderline personality disorder. She is 12 years old and in a very fragile state ( as any child who’s away from their family would be).. she arrived at 3:30pm yesterday and sat in a room ( not assisgned but waiting to do phone conference with dr, etc.) until 10pm- she was not allowed to call me... and the intake people are the absolute worst ( from the first time she was there and I was with her and someone who was brought in- he said, “weren’t you just here?” To this time after my daughter had to sit there from 3:30pm to 10pm yesterday with intake and wasn’t even given dinner or allowed to call her parents... when in take asked her why she was here (although they clearly already knew) she said I was just in gracepoint and discharged on Wednesday for suicidal thoughts and the intake person said “ ohh gez” and walked away.. these are children you are dealing with. Children who are hurting and need help and empathy and that is in no way helping a child much less making them want to open up and talk to anyone there... she is a vegatarian- I told them this yesterday and this morning when they called to verify information.. ( and she was there a month ago, should be in the system) they didn’t offer her the vegetarian option... after not even being offered dinner last night, to having a muffin for breakfast and not eating lunch at all- which she told them I’m vegatarian and My mom let the staff know- she was told that they didn’t have they information so she couldn’t be provided a vegatarian option..She went 24 hours with only eating a muffin... until I talked to someone today at visitation. Also, the staff is either very nice or very cold and this time they are cold to the children ( which, is you don’t have empathy or compassion for children) you shouldn’t be allowed to work with them... the lady who was in visitation said ok visitation is now over I need parents here and children there ( no 5 minute warning or say your goodbyes)- which a child going through this should be given time to say goodbye to her parents and a warning to finish the conversations instead of a nurse demanding its ober right then and there. After my experience this time- I don’t think this place cares about the well being of the patients mental state or truly cares to even help them, at least from what we’ve seen this time and based off of that- it’s hurting our daughter worse then it is if she wasn’t in there. If you can’t have compassion you shouldn’t be hired to work with hurting children. Very disappointed

Food was terrible, showers were cold, floors were constantly dirty, staff were either fantastic or useless. Communication on the units is basically nonexistent. You spend all day watching tv or in the gymnasium coloring. Do not recommend. Takes hours just to get checked in! I finally got a bed at 2 am!

As a med student and aspiring Psychiatrist, the amount of sacrifice and dedication Dr. Cook puts into her work and her patients is nothing short of inspiring. Its not surprising to see why her patients evolve as well as they do. Great hospital, but even better doctors!!

One of your techs, Scott Hobbs took advantage of my friend Stephanie Caranna. Does your wife and kids know that you are taking patients out of the hospital and keeping them as your own test cases. You should be in prison for kidnapping and brainwashing patients if they are young girls with problems. She said she would pass out and wake up in another bed. Are you slipping the day date drug. You took her phone, her disability money, and kept her under medication so you could control her. You kept her at your home and took her to Orlando and Ohio. You took total advantage of of young girl with problems.How many others have you done this with. Believe me the proper agencies will be informed. Your Karma is close behind you and catching up quick. You are what we call a predator. The false imprisonment charge is a 3rd degree felony, punishable by up to 5 years in State prison. You are a hypocrite and a sick individual. I will stop at no lengths to expose your deeds.

I was put in here the beginning of October and released five days later. I don’t have any other experience to compare it to, but I know that the techs made me cry. I felt so intimidated and genuinely afraid of all of the workers there. The food was disgusting. When I arrived there were no available rooms so I had to sleep in the waiting room. There are no activities. You spend ALL day either watching tv in group therapy in in the cafeteria. One of the techs was so disrespectful. She just flat out said that one of the other people couldn’t have depression because he was laughing. Horrible service DO NOT RECCOMEND

If I could give them 0 stars I would, I wrote a review a while back and I went in again, and I was treated like dirt. I met some very nice patients, but the staff and the techs, are completely awful and downright rude. The food is gross and almost made me get sick. Dr Gootam is a terrible fill in psychiatrist. He wouldnt let me leave, for a week even though I said I felt fine! He had to get my families permission. That doesnt seem right. I would never recommend this Baycare facility.

Worst facility ever! If I could rate it a 0 I would. If I could rate it a negative one million I would. This place is cruel to all patients, not sanitary, and in general merits being shut down. I will be contacting the Florida Department of Health, as I heavily believe this facility is in violation of several laws and regulation.

Worst treatment Ive ever gotten. Staff is completely void of any empathy and treats you as a burden or as if you did something wrong. I was sent here for a day and a half months ago and the way I was treated was so absolutely vile it still hurts to think about. Heres an idea: when working with emotionally vulnerable children that are there for suicidal thoughts and actions, maybe you shouldnt scream at them and act as if theyre a burden to you. Hearing nurses speak about how annoying some children in my facility were and how much they wanted to leave was so motivating to my treatment! So motivating in fact that it motivated me to lie to get out of that poor excuse for a hospital. This place has left me with an acute fear of hospitals which was never there before. Left me even more unstable, alone and did not help in any way shape or form. Would never recommend.

What a joke! A kid admitted 2 times within 3 years for threatening sucide. And has a history of violence and depression, was discharged after a 24 hour hold! After a 2015 discharge I was promised a 72 hour hold if every readmitted. Because he has an underlying medical condition (type 1 diabetes) that they were obviously not prepared to handel (37 blood glucose level). Their resolution was to discharge. The family therapy that was promised and “required” prior to his discharge consisted of 5 mins of going over his discharge paperwork. Thank you Dr. Wilson for absolutely nothing! Thanks for listening to my concerns and making empty promises. I hope you sleep well at night knowing you do absolutely nothing for your patience and their families. What a disgrace to the mental health system. Your facility/practices is truly flawed! Why bother keeping your doors open? To continue to bill your patience and their insurance companies for uneffective and unsafe treatment!?

I think they should be more worried about involving the family in the treatment. I think most kids have a little too much fun in this facility. 3 days went by before anyone called to discuss anything with me on my child, once the doctor called she realized that she was being played for the most part. They need better visiting hours and should allow siblings to be able to visit as well. They need better employees to do the discharge procedures. The tech that done my daughters discharge had no clue what the medication was called when I asked. Very rude staff at the visitation window. When your late due to being on the phone with the doctor special times should be allowed. Shouldnt be treated as if the parent is the enemy. Custody was an issue with mine as they let her at first talk to the non-custodial parent which is court ordered a no-no.. but I can say this place is better than gracepoint

Dr. Cook has being treating my kids for a while now. She has kept my 6 years old ADHD in balance and off meds. He is doing great in school and is even in advanced math courses! They are both doing so great that I find myself wanting to get home to play with them!!!

My son was recently admitted to this facility for 6 days. I was throughly impressed with the staff, especially Jennifer and Tara the night nurse. Thank you all for all of your help!!

This place is VERY ABUSIVE toward its patients. The pediatric doctor is VERY rude and snotty. He would not talk to me for for than 2-3 minutes without escorting me out of his office. On the first day all he told me is you will definitely be here 5 days without listening to a word I said. He drugged me VERY badly. He fed me 6 pills a day (4 pills in the morning alone).The pills gave me headaches and made me feel tierd and dizzy. I even lost weight. It was hard to sleep at night because it was 65 degrees in the room and the beds were as hard as a rock. Taking a shower: forget it! The showers were cold because the hot water heater didnt work properly. It was also yellow around the toilet from old urin. (My restroom was filthy) The first day I was there the doctor assigned me a VERY abusive tec (named Greg) as my one to one. The Tec would not even let me get up from my chair or talk. At some point the floor nurse (named Pam) was on the phone with my mom. I ran up to the desk and yelled hi to my mom. The tec physically grabbed me and escorted me into the room with the comfy bed with straps. Worse yet: he started a rumor that I climbed over the counter and grabbed the phone from the nurse. I also heard him tell other tecs that I would have torn the nurse up if he had not grabbed me (As if I was not listening). From then on the tecs thought of me as a violent person. Calling home was a joke. (only 1 call a day) I told my tec that my mom doesnt answer the phone unless you leave a message. The tec only called once and didnt leave a message. She was extremely rude and impatient. She made me take strong medicine when I asked again. This place gave me no theropy and didnt help me at all. The nurses and tecs were busy and didnt have time to listen to my problems. All they did was feed me pills. There were very few activities planned for us. There was nearly nothing to do all day but wait around a waiting room and watch TV. It was hard to hear the TV over people talking and they wouldnt turn up the volume past 60. (no electronic devices) The food was disgusting. The nurse was very impatient when my mom came to visit. The admitting therapist was extremely rude and did not listen to a word I had to say to him (much like the snooty doctor) One kid threw a chair. One kid spilled lemonade all over the floor and told the nurse to clean it up. He also left his room 3 times at night. As if all this was not enough when it finally came time to leave (after 5 days: 12/13-18/2017) they wouldnt even let me check my room to make sure I had all my belongings even though they promised they would let me. The tec lied and said they put all of my belongings in 2 bags. In reality I had an important confidential piece of paper in my room that did not make it to the bag. They instead gave the paper to the doctor. This place is EXTREMELY ABUSIVE. They drug people badly. They lie to you and B.S. you around just to get you to shut up. I recommend this place to NO ONE! They dont help you at all. I BADLY WANT TO SUE BAYCARE FOR DRUGGING ME AND TREATING ME LIKE A PSYCHIATRIC MONSTER! I feel bad for the few friendly tecs and nurses that work here.

Staff communicationThe one star is mandatory otherwise it would be zero.Do not consent to any meds at this place! They will use it to keep your child longer than necessary to evaluate for side effects even if your child has been on meds before AND is already established with a psychiatrist outside of the facility. It is a completely inappropriate use of insurance benefits. Not to mention my son has been there almost a week and when he was finally able to call me last night, he informed me that they have not provided him with any clean clothes to shower and change, nor did they inform me that I needed to bring him clothing. So they let my child with Autism/OCD/Sensory issues stay in his same dirty underwear and socks this whole time.

Such a horrible service my niece was staying there from wensday till today when she got picked up!!! she was left without a room left on a mattress and Her mother brought her change of clothing underwears and stuff she needed it that was never given to her really unprofessional service there!! On top of it they wanted to pay for the lost stuff when money wasnt the issues was the missing clothing!!! Hopefully the service gets better which I doubt it

Treated. My family disrespectful. .would not talk to us.rude when we came to pick up family member. Would not allow us to speak with doctor

My son was placed there for stabilization and rather than doing the right thing, they keep him without his meds which why went in to begin with, then the peeon staff returned all calls because drs or practitioners, didnt have time. Mal practice is my thought, these places shouldnt exist if they do nothing to help.withholding meds brings aftereffects and they allow these people to practice medicine and allowed to carry the title of doctor. I believe first rule of healthcare is first do no harm. Yea thats it.

2016 stay - Overall the time was ok, because of the staff. The most horrible experience were the daily visits with the attending physician, Dr. Avtar Saran. He was very cold, rude, non-compassionate with zero bedside manor. He hung up the phone on my husband. We had to wait outside his office in a hard wooden chair, as if we were going into the Principals office or waiting to see the Wizard of Oz. It seems as if he had a superiority complex as if we were the dregs of society, because we were there. He misdiagnosed me and I am still trying to get that resolved. I did not appreciate the fact that you were held hostage if you did not submit the feedback questionnaire before discharge. I had so much to say on mine that I doubt they submitted it.

Ive been in this facility 3 times. The staff was amazing and they did their job well!

In my opinion this facility lacks empathy and does not communicate with family members of patients. For a facility that supposedly treats mental health behaviors they have done nothing but create greater ones for all involved with their care. If there was a no star rating I would choose it to rate my experience there.

Most appropriate, professional and proper treatment plan to date.

Put my stepdad in here because he kept trying to molest my pet rat. Great turn out, facility did the job!

Just starting contact with this facility ... absolutely no humanity.

The staff was kind and caring. No one wants to be in this setting but the experience was positive.

Very rude and unprofessional staff. Oh my! Horrible experience

Terrible professionals. They dont help you they want your money.

These reviews are so bad I was thinking about getting treatment here,but um never mind.

10 min eval from shrink. Some staff care, most are rude. Run.

Annoying

Excellent facilites and Doctor

Break Silence of abuse Prevent Mental health Abuse.

There should be a zero star rating