user
U-Haul Trailer Hitch Super Center of Lubbock
1609 34th St, Lubbock, TX 79411, United States
Appearance
U-Haul Trailer Hitch Super Center of Lubbock

Comments
Re
Review β„–1

Always double check on the price differences between credit and cash before you rent any trailer from uhaul!!!! The 800 number wont give you accurate details, so check out the details with your pick-up location!!However, this was my drop-off destination and they were very helpful as I had just driven over 1200 miles and I was exhausted!! They were very accommodating for the handicapped and made sure I had a storage unit on the ground level. They offered me cold water and a visit to the staff restroom!!!The little map they gave me for finding my unit was very confusing, but the staff was very helpful and I finally found my storage unit!! So I plan on making this my own storage place even after my free month of storage is over. πŸ‘πŸ‘πŸ‘

Je
Review β„–2

We were not able to rent what we needed at this location. The staff didnt spell my husbands name right. He did send us to another location where we were able to rent what we needed.

Ma
Review β„–3

Joel and his team are great! Super fast and friendly service!!

Be
Review β„–4

They need more counter helpThere 3 times in one day, had to wait at least 30 minutes each time. There on line check wasnt working

Lu
Review β„–5

Terrible, I couldnt give a low enough rating. Twice now I have reserved a truck then they rented it to someone else right in front of me. Stay away from their terrible customer service at all costs

Ch
Review β„–6

They got me what I needed and hooked it up for me. Very fast and easy. The customer service was great.

Ed
Review β„–7

They worked hard to get us our reserved equipment. Recommend.

An
Review β„–8

Been using these guys for years they have never let me down good service and pros and as always good vibes

Pe
Review β„–9

Super friendly people and fast

jo
Review β„–10

Employees dont know what they have in stock and rent you equipment they dont even have in stock. Then expect you to go to another location to pick it up and when you do they dont even have it there either.

ar
Review β„–11

Good place usually out of trucks

Vi
Review β„–12

To long of a line and the workers taking their sweet time helping shorten out the line of people.

Aa
Review β„–13

This is a big place plenty of supplies and courteous staff

Al
Review β„–14

Love it

Jo
Review β„–15

The prices and the staff are double A+. I do recommend calling ahead for reservations, as the wait time on the phone is lengthy.

Ge
Review β„–16

Very helpful with boxes for moving.

Ro
Review β„–17

Bad customer service! They overbook and just cancle on you. You cant depend on their Services. Went in to speak to them about a cancellation message I got. The Lady rolled her eyes and said there was nothing she could do.I reserved a moving truck a week in advance to prevent something like this from Happening. 15 years of using uhaul and will never use them Again

Er
Review β„–18

My friend has been a repeat customer of this uhaul location, she knows most of the employees who work there. She has a unit there and both of our names are on the contract. She went today to put stuff in and it was locked she went to the office to find out what was going on, she showed her Id, she was told by the Female rep that her name was not on the contract she was going to call the police if she didnt leave the property. All she had to do was slow down look at the information in the system they have her name spelled wrong, she called me to come up to the uhaul on 34th st, we get one of the Male representatives he finds her and my contract no problem, but the Female rep rolls her eyes as he says the name on the contract,we tell him its spelled incorrect he corrects the info and helps her to get in her unit. Why did this all take place? This Female rep is making things harder then they have to be she has been unprofessional before in other instances. How long will Uhaul keep unprofessional representatives to receive these type of reviews? Retrain her or move her outside to another position. They wont receive anymore of my business.

Ro
Review β„–19

Friendly, helpful service. Will work with you until all is well. Well-stocked. Clean storage units.

Jj
Review β„–20

No good !

Je
Review β„–21

No help

He
Review β„–22

They changed the price once I picked it up. And it wasn’t just a few dollar more. They doubled the price. Bad service

An
Review β„–23

A little slower than expected and computer was fickle but service was nice.

Bi
Review β„–24

All was quick and very helpful & friendly.thank you for the help

Te
Review β„–25

Friendly staff

Na
Review β„–26

Slow service. Even with a set appointment, it took an hour to get out the door.

Ja
Review β„–27

Very slow service and unorganized.

Information
6 Photos
27 Comments
3.8 Rating
  • Address:1609 34th St, Lubbock, TX 79411, United States
  • Site:https://uhaul.com/Locations/Trailer-Hitches-near-Lubbock-TX-79411/740064/?utm_source=gmb&utm_medium=hitch&utm_content=740064HC
  • Phone:+1 806-686-1714
Categories
  • Trailer rental service
  • Moving and storage service
  • Moving supply store
  • RV storage facility
  • Self-storage facility
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–8pm
  • Friday:7am–7pm
  • Saturday:9am–5pm
  • Sunday:7am–7pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations