Excellent dentist with wonderful bedside manner. Staff—very professional. Had very little discomfort. They are there to make this visit as easy as possible. Everyone knew their job and explained what would be done. Discharge instructions were the best I’ve ever seen. Highly recommend this office and glad I found them.

Sadly, I always recommended your office to coworkers, but after today, I am not sure. Rebecca Foust, not my dental hygienist (honestly, I don’t know why we even had an interaction seeing as I wasn’t speaking to her at all and I was not her patient), not only spoke disrespectfully to me, she spoke disrespectfully about me to another customer. I have NEVER been spoken to in this manner, and to try to embarrass me in front of another customer is not only shocking, but also infuriating). As a patient (“not a customer” as Rebecca told me…pretty sure I pay for services, so I am a customer), I would like to think that your staff would treat patients (customers) with respect. The dentist actually came into the waiting room and told her to stop. It was embarrassing for me, but also for your other staff members and customers. There were multiple people in the waiting room, and—again—she spoke about me (while I was sitting there) to another customer. I will be calling your office manager when she returns from vacation. I sincerely hope that Rebecca is reprimanded for her absolute disregard for customer service; honestly, if an employee of mine spoke to a guest like that, I would consider it a fireable offense. Ridiculous. Absolutely ridiculous.

I called for the appointment, took a couple of weeks to get in. I was in extreme pain and told this to the person taking the appointment. I made it clear I would need an extraction. After getting my x-rays was told there was not enough time to take the tooth out. Why did they not allow enough time to take out the tooth? So I have to wait another week of really bad pain to get it out. The dentist was great, super nice. It just seems they are packing her appointments which leaves her unable to really do her job.

Zero stars if I could. I went in for pain due to an abscess tooth. I arrived on time, waited for 45 minutes as people who checked in after me were seen ahead of me. I saw the dentist, they took their photo of my tooth and said their was nothing they can do. A simple tooth extraction. So they referred me to an oral surgeon out of my insurances network...made absolutely no sense. Complete waste of time. This place is Terrible

Very accommodating and great service and value.

Always courteous and professional have been going to CDS for years and well pleased.

Love Cincinnati Dental Services in Landen. Professional staff and doctors. My kids actually love to go to the dentist and so do I. Very happy we made the switch several years ago.

I had some work done with this office and had issues with my insurance. This office never submitted the paper work to dispute it when they were given everything they needed and my account instead was sent to collection. Their follow up is awful!!! I kept getting “we are working on it” every time I called. I was told to disregard the bill I was getting because they were working on it and now my account is with a collection company. So frustrating! Never going back to this dental office ever again! If you’re looking for good service this is not your place!!!

I was a first time patient here and am very satisfied. Erin was my hygienist and my dentist was Dr. Philips. I was long overdue for a cleaning and Erin did a wonderful job! I initially came here for a second opinion and am thankful I did! They saved me the $8100 that Aspen quoted me for what turned out to be unnecessary treatments.

Staff was super friendly! got me in and out quickly and made sure everything was sanitized before and after use!

Excellent care! The office staff, hygienists and dental assistants have all been very kind and knowledgeable. I’ve been a patient of Dr. Anthony Philips for 20 yrs and he’s great!. I’ve had my cleanings, xrays, fillings, root canals, crowns, extractions, and a partial plate. I’ve been completely satisfied with all procedures.

I had a dental emergency and my regular dentist wasnt available, so I called Cincinnati Dental in Landon and the nice gentleman on the phone was very compassionate and was able to get me scheduled for the foowing morning. Everyone from the front office staff was so friendly and compassionate, and efficient. Dr. Cornett was very friendly, and explained everything during the examination. Assistant Jennifer was very sweet, and knowledgeable. Thank you Cincinnati Dental Services.Thank you so much.

Very nice staff, quick, knowledgeable, and efficient, and very respectful of this trans woman who hadnt been to a dentist in about 5 years :)

I’ve always had a good experience here. Highly recommended for general dental needs!

The receptionist I spoke with was very nice however after coming in for my dental cleaning appointment, they said that I had to get xrays done in order to get my teeth cleaned, never mind that I thought I might be pregnant and had communicated this on the phone when setting up my new patient appointment. They then asked if I wanted to just double the protection for the xray. They refused to clean my teeth without an xray so I had to leave without getting my teeth cleaned. Unless Im unaware of some Ohio state regulation regarding new patients, this policy feels discriminatory and as though they are trying to find problems aka money, even though I assured them multiple times that my teeth are fine and I have zero pain. They refused to clean my teeth without having me get xrays done so I had to leave without receiving dental care.

The staff at this location is super friendly and professional.

Great experience, great staff.

Everyone is very friendly at the front desk. Dr. Phillips and my hygienist, Rebecca take good care me! 😊

I have had the best experience with my new dentist. I can’t say enough about him. I had 2 deep fillings with no pain and quickness . I had a back tooth filled in 45 minutes and out the door. I need a dentist who is efficient! They gave me a free food recipe calendar and free chapstick. It’s the little things!

Great team with efficient friendly service

Cincinnati Dental Services on Columbia Road Landen wanted to charge me $6,100. to replace one tooth with a post/core and crown. This was before seeing a surgeon to take the original tooth out! This was the 3rd dentist I consulted. They were by far about $4,000 higher than anyone else to do the exact same work. Now I have a bill for the consultation. Check around people and dont go with the first quote. Theres quality people out there who wont rake you over the coals.

The hygienist whom I see, Heather, and my dentist, Dr. Phillips, are both excellent. I have been going to them for years because of the expert care which I receive. I would highly recommend both. The practice as a whole is also run very efficiently and in a friendly manner.

Date: Wed, 15 Apr 2020 11:22:16 -0300Subject: Insurance requested information_Alexandre Lisboa Ferreira_Seguro Viagem DentistaHello,I needed urgent care on 03/10/2020, chart number 004009, I paid on the spot and needed to use my insurance to pay the amount paid. However, the insurance requested more information about this service, according to the following text:Dear customer,We inform you that the documentation sent by you was analyzed and it was identified that the order lacks the necessary documents in the process to complete the analysis, as follows the list below:-Report or report completed by the qualified professional who provided the service, with the necessary technical specifications and diagnoses, as well as the treatment that was given to the insured.Please send the scanned documents to the email [email protected] remember that our period of analysis is up to 30 calendar days, from the receipt of the complete documentation and that the sending of them does not guarantee the right to compensation, as the verification of the coverage will be subject to our analysis.In case of any doubt, please do not hesitate to contact usGraciously,Claudia Rivera Could you help me? Thanks and that everything goes well in this difficult time for everyone,Sincerely,Alexandre Lisboa Ferreira

This is the WORST place I have ever visited. Not only did I make an appointment and wait to be seen just to have a Dr. look in my mouth for 5 seconds and not be able to help me, but every month I receive a bill from them, and every month I have to call them to ask why the same bill from July STILL doesn’t not have my insurance applied. I get certain things free once per year... at this rate I won’t be able to get my annual exam at no cost because they can’t get their information correct. They have a copy of my insurance on file and I give them the information EVRYTIME I call in. Do yourself a favor... DO NOT get anything done through these people!!!

We have been coming to this office for 3 years now and I, nor my children, have ever had a problem. The staff is nice and helpful. The dentist are also amazing. Especially with the children. They get 2 thumbs up from this family!!!

Dr. Phillips is terrific. All of the hygienists are fantastic!

I went to Cincinnati dental to put back an existing crown that had came off. This had been done in the past very efficiently by Dr Cornett.This time however, I had an awful experience. The dental hygienist (no fault on her part, complete lack of training) decided before any check up, that my crown that had came off was of no use. She was very inexperienced. A very bad reflection on Cincinnati Dental Services for letting an untrained employee work on a current patient with big issue of a very fragile tooth. Trying to shove the x-ray device in my mouth with a thin tooth without a crown was most scary and stressful. My tooth was intact that morning before I came for this appointment was now broken, upon examination by Dr Schwatz, They applied a temporary filling, with the help of the same untrained dental hygienist, a very bad call on part of doctor Schwartz. This experience has left me shaken.I wish I had waited for an appointment with Dr Cornett.

They were such a mess while transitioning to electronic heath records. I mean this is 2017 we are talking about. I filled out new patients forms online but they said they couldnt find them in the system. Then where does my social security number and protected health records go? They had new x-ray machines and they have to retake 5 times to get it right. And for the second machine, the person didnt even know how to turn it on. After the cleaning, they figured out how to turn it on but I noticed that theres teeth mark on the plastic wrap where Im supposed to bite. So I asked if they changed a new one, but they just ignored me and told me to stay still. That wrap smells. Not going back.

What a great experience at Cincinnati Dental Services! The staff is very professional and handled all my needs in a manner that made me feel like I was their most important customer. The local management, I cant comment on the regional staff (I have seen negative remarks), is incredible. Highly intelligent, professional, empathetic to your personal situation and very easy on the eyes. I would recommend this CDS office to anyone who has teeth.

Terrible office system/staff. Even worse accounting office. Dentists okay but dont make up for horrible service otherwise. Plenty of better options nearby

I got an appointment on a short notice. Heather was very patient and gentle during the entire process of explanining what she was doing and why. Dr Phil was great too and very quick. Overall a good experience.

We love the staff - all are very helpful and professional. We always receive great, thorough, trustworthy and affordable treatment. I highly recommend Dr. Phillip.

I have been going to Cincinnati Dental Services in Loveland for a couple of years now. They are courteous and kind. The office staff is kind and helpful; they answer my questions. The dentist does the drill and fills; the dental hygienist does the cleanings. I am happy with the service.

Going to the dentist for treatment is very scary for me as it is for anyone. Once I explained my situation I was told immediately what was going on with my teeth and received treatment for some relief to my pain. Then the doctor told me what further treatment I would need to correct the problem. I am not so scared now for next appointment.

Heather is an amazing hygienist! She is thorough and detailed. Dr. Philips is always in quickly once Heather is finished and he takes time talk with me.

My first appointment with CDS Landen was great with no friction points in the scheduling process. Emily Grubb was the hygienist that I scheduled with and she did a wonderful job. Not only did she do an outstanding job cleaning my teeth, she was very personable and offered great conversation! I would highly recommend CDS in Landen and scheduling an appointment with Emily!

The dentist here was very rude and unprofessional.

Im generally very anxious about Dental care. So far Ive been very comfortable with my visits.

I love this practice not only for myself but my children. My middle child was afraid and went through five dentist she bit sadly. When we met with Connie Gawrych DDS. It was the first time my daughter wasn’t scared.Recently I took my 2yr old to my cleaning so she could watch and be introduced to the atmosphere. The hygenist were all so nice about talking to her while doing my cleaning and showin her what they were doing to mommy. She was so comfortable she even wanted to sit in the chair like the big girls when we were done. You won’t find a more caring patient staff. Thank you for all you do.

Wendy is wonderful, sweet, friendly, professional. She makes you feel in good hands.

As a new client, I scheduled to have my teeth cleaned. I requested a specific hygienist due to a referral. I also explained that I already had exam and x-rays done, and another dentist insisted that I have a deep cleaning done prior to any work. I called the office, explained everything. Never once was I told that I or my insurance will be charged for the exam and how much. Upon arrival to the appointment I am getting informed that hygienist is not there. I was informed as a matter of fact, like it was not a big deal. People behind the desk were rude about it too. I had to make arrangements at work to leave early, which is a big deal so I was not happy about this. Front desk told me that hygienist and her Doctor had a day off scheduled. Imagine my surprise when I called to dispute the charge and office manager informed me that hygienist had a family emergency. Anyway, I emailed my x-rays that were recently done by another dentist. I get invited to the back by the hygienist who is telling me I need x-rays done. I told her I emailed them. She went and checked. She had x-rays done for free anyway. After examining my mouth for a very long time, she asked for Dentist to come in who also examined and insisted that I needed a deep clean done. After wasting few hours at the office, I go to the front desk. Again, I already told them before scheduling an appointment that my insurance already paid for exam and x-ray done at another dentist office and they wont pay again for another 6 months. Front desk does not tell me that I owe anything for a visit. After some time I get a statement from my insurance denying payment of $95. I called the office and being told not to worry about it. This is a charge to insurance only and my charge is less that that. I told her I think its fraud. Explained the situation again and asked a manager to call me. I get a call few days later (not by a manager) stating that the charge stays and dentist said not to remove it. After getting several bills in the amount of $95, I finally get a letter stating that if I dont pay off the balance it will go to collections. I call the office again and speak to the manager who reduced the charge to $53 and said she couldnt waive $53 since its a contract charge for an exam. I paid because I did not want my bill to go to collections. I am mad because 1) I was never informed that there was a charge for exam & how much 2) I specifically scheduled an appointment with a hygienist and office failed to inform me that that hygienist was off 3) please remember that your clients have jobs and some of us need to ask for unpaid time off which is very unpleasant. Due to failure in communication I respectfully ask for $53 credited to my credit card. Also, as a side note, please train your behind desk employees some customer service & communication skills and manners. I understand that you are in the business of making money but I last money due to wasting time in your office and not working. Also, you need to disclose any prices before any work is done PRIOR to the visit. If any of these were disclosed I would not be writing a negative review.

Had a great experience. I was happy this office was able to accommodate my schedule and provide appointment times outside of my work hours.

Pro: Doesn’t scrape your teeth a lot.Con: Inside is dated and honestly, not the best clean / care I’ve ever gotten.Choose your battles as you wish.

Excellent and friendly staff! Very professional, high quality service and very accommodating!

I have a 5 and a 3 year old. With the awesome staff, goody bags and animal balloons they look forward to always coming back.

VERY GOOD STAFF ESPECIALLY MY DRNTIST

The front desk people are unprofessional. Also the dentist there said something that was not needed to be done.

Bad customer service at front desk.High prices,bad quality of work.

Ridiculous service especially at the front desk. Radiologist is another rude idiot. DDS is just there certainly for the money. just a waste