Incredible service. Jenna, Jeff and his technicians were very helpful and went the extra mile to fix my printer. They completed the repairs within just a few hours. They were personable and professional. I highly recommend them.
The guys here are amazing. Response time is top notch. We had our copy machine making terrible copies after replacing the drum. I emailed Jeff, he got technician Josh out to our business in hours. He was knowledgeable, friendly, and thorough. He also gave me information on better pricing for my future supplies. I cannot say enough great things! Thank you!
These folks are great! They diagnosed our printer issue very quickly and didnt even charge us for what they found! They are extremely friendly and great to work with. They even recommended ways to save money on repairs/parts. Thank you!
Everyone has always been so helpful at BES! When we have equipment that needs attention, Doug is always here quickly, and when we need toner, etc., Jeff is always attentive and pays attention to detail! Would highly recommend Business Equipment Solutions!!!
We purchased a scanner from BES last October, and we have had the best possible experience with them. Josh, who provides our technical support, has been outstanding, not only in terms of his knowledge and ability, but in his customer service efforts. When weve needed service over the phone, Jesus has been exceptional. We highly recommend them to anyone in need of office equipment and service!
Jeff at BES has been our most trusted copier supplier for several years. We provide copy services for emergency response and depend on BES to keep us supplied and serviced. Jeff has gone out of his way on several occasions to make sure our needs are met. His prices are fair, his technicians know what they are doing and the copiers we purchase from BES are dependable. Highly recommend!
I am posting a review for this company because they deserve 5 stars or more!!! We were in desperate need of a new copy machine for our office. I contacted a few companies with no success or even a return call. BES answered their phone and were willing to help me that day!!! Within less than 5 hours, I had a copier purchased and delivered to our office and installed!!!! These guys are TOP NOTCH when it comes to customer service, very, very professional and very in tune with the needs of our busy office. Their staff is kind and friendly, this is why all of you reading this need to support our small businesses. Thank you BES !!!!!!!!!!!!!! Effie
Thank you Jeff for helping us get our printer back to like new condition. Everyone in our office appreciates it.
I needed to replace my office copier in short order and called BES without having dealt with them in the past. I was fortunate to have Jesus Cardenas as my service tech. Jesus was prompt--same day appointment in my home; money-conscience--he did his best to repair broken printer first; and honest--he could have tried to upsell me on a beefier all in one but he knew I didnt need it and he referred me to the proper replacement printer. I highly recommend BES for your printer needs and if you are lucky enough to work with Jesus you are in great hands. BES will be handling all of our business equipment services at both of our company locations. Thanks, Jesus Cardenas!
BES in Loveland, CO has my highest recommendation as a business machine service provider. Our latest experience was top notch. We run a small business from home and use an older Brother MFC. This machine had been serviced by BES in the past for minor repairs and maintenance. We were always satisfied. The old Brother was no longer performing. We dropped it off at their office. We were greeted by Jenna who was very friendly and professional. Jeff, the President of BES was there to receive our old machine.After discovering the old Brother was not repairable. Parts were no longer available. Jeff rented us a substitute until we could decide on a replacement. Jeff offered suggestions for replacements, some he sold and some he did not.After setting up the rental, we needed some help with software. Jesus, their technician, called and was extremely knowledgeable, friendly, and patient getting the rental working.We decided on a new machine which BES did not sell. Jesus offered assistance in getting it operational.The new machine arrived sooner than expected. After returning the rental, Jeff waived the fee because we used it so briefly.We were very impressed by the level of service provided by everyone at BES. We feel confidant that they can take care of business machine issues.
Unmatched integrity, incredible service. BES treats the Fort Collins nonprofit I work with as though we are their most important customer. They are unfailingly prompt, considerate, and capable. They have been generous to us in more ways than I can say. These very good people do a great job! I enthusiastically and unreservedly recommend BES.
Josh is my copier, printer, scanner, fax angel! He has always been there when Im in a panic and under a deadline and our machine goes wacky! His knowledge and professionalism is outstanding and he is always prompt and shows up when he says he will. We have been using BES for about 10 years now and I must say that they should add a T to their name because the are simply just that..the BEST! I have worked in several offices over the years and have dealt with so many different vendors that I lost count! BES was great from the beginning. Great products to choose from and reasonable prices but the thing they blow everyone else away with is their customer service!! They shine in that department, and when its all said and done, thats what makes the difference in every business. They say that youre only as good as the people you have working for you and in this case, you couldnt find a better person to represent your business than Josh! Thanks Josh, keep up the good work, BES has a lifetime customer here thanks in part to you!
BES is always prompt at providing excellent service. We have several leased printers with BES and are never disappointed with the service provided by BES. The tech we usually see at our office is Josh H. He is phenomenal! Josh is always prompt and polite. With his diligence we experience very little down time anytime there is a problem. He is also on top of all the routine maintenance to avoid downtime in the first place. I highly recommend BES for all your business equipment needs.
Bes is the best for your printer needs. From the top to the techs. Thanks Jeff for helping me get the printer I needed. Hoping to go full on in September 2020 with my business. Josh you are amazing always helping me with my hiccups. And Jesus Thanks for figuring all the troubles out with us. If you want honesty and integrity this is the place to shop. Would highly recommend to anyone.
Jesus came to my home yesterday to help me get my printer set up on my WAN - after much time dealing with Comcast, Jesus was able to bypass the frustration and able to get me up and running on the 2.4 network !! He remained calm and diligent throughout the process - YOU NEED TO KEEP THIS MAN HAPPY !! He is a huge asset to your company.Robert EllisWindsor, CO
So grateful for this business and its owner, Duke and employees. I needed to find some equipment for an off-site meeting and did not have high hopes for finding what I needed. Duke called around, found what I needed - despite it not being their normal lines of business - and called me back. Everyone who I spoke with was polite, kind and interested in helping me out. It is rare that you find a business with old-fashioned business ethics but thats what I encountered here. Thank you for making a hard spot, easy!
I cant speak high enough about this team. Jeff was instrumental in choosing the printer. He listened to what I needed and told me what I should get. I listened and the printer is amazing. The customer service has been outstanding. We had some issues scanning and Jesus spent days (seriously, days) researching the issue. He came out several times to fix it and finally figured it out. Everything is working at 100%. I am so happy for my little business and for finding BES. Great group of people to work with.
I have been a customer of Business Equipment Services for about 15 years. I moved jobs and convinced my new employer to also use them. The service is second to none, they have long term techs who are extremely knowledgeable, Doug is awesome! They also save you lots of money by recommending refurbished equipment. They sell high quality products that dont need a lot of service, but when you need it, they are there. The office is great to deal with, communication between the levels of staff is spot on. Love them!
Jeff Thompson is by far one of the kindest people I have ever had the privaledge to meet. I am a student at The Other Side Academy. The Other Side Academy is a 501(c)(3) public non-profit organization where criminals, homeless, and substance abusers can change their lives, free of charge. We were in need of some toner for an HP printer which is very expensive, especially for a non-profit. Jeff was very knowledgable and informed me that there was a much more reasonably priced toner that was compatable with our printer. Not only did he save us a lot of money, he hand delivered the toner to our home which is located in Denver, (about an hour drive) because he was interested in meeting our students and wanted to know what he could do to help. This is the perfect example of someone going the extra mile, or twenty, simply because its the next right thing to do. *Five stars is definately NOT enough for this company.*
Great service and wonderful people to work with. We had two emergencies with our printer, two different times. Jeff Thompson kept us informed every step of the way. Even delivered one of our parts personally! Cant ask for a better company to handle your business equipment needs! Thank you!
We have been a customer with BES for over 18 out of the 31 years we have been in business. The reasons for this are simple. They provide the best service weve ever had compared to any other copier company. Whenever we need service or supplies, they respond very quickly and resolve the issue on the spot. When we need to replace equipment, they always meet our requirements, with quality products and very fair pricing. Great people to work with, on every level.
Business Equipment Services has always done a tremendous job with meeting all our maintenance/ material needs on our printers. When we experienced equipment failure to one of our machines they reacted with a quick turn around to get our office operating efficiently. I would highly recommend this company to anyone seeking printer maintenance & this is why our company has stayed loyal to them for over three years!
So many great things about this company! They listen to their customers needs and dont try to up sell, they stand by their word and their products, their response to maintenance issues is very timely and their staff is terrific to work with. Weve worked with BES for several years and will continue to do so for many years to come. From all of us at Cultivate (a small non profit that helps seniors), thank you!
It was a very great experience working with BES:(1) Ive called as soon as their office opened and someone picked up and answered right away.(2) I was able to schedule an appointment within the first 5 minutes.(3) They are very flexible with your schedule.(4) Their service and admin team are all very friendly and helpful. Special mention for such an excellent support to Mr. Chris Brashears and Mr. Jeff Thomson.(5) They were also very informative and honest with the issue that weve experienced with our printer.Thank you again BES -- its nice to have your office so close by
I do not expect a complex machine like a copier to work without needing to be fixed occasionally. That is why I chose to get a used copier from BES. Their customer service is prompt and attentive, saving me time. I am satisfied and continue to be happy with their customer service 2 years into my service plan.
BES has exceeded our expectations year-in and year-out! The customer service that they provide is simply outstanding and their products are the only ones that we at the Colorado Eagles will rely upon for all of our needs. Could not recommend them more highly!
This company is great to work with! They are very efficient, and friendly and we are very happy with them!
This business cares about its clients! Each and every contact I have had with the manager and any employee has been exceptional. They treat the client just how they themselves would expect to be treated and perform their services as such. Choosing BES was the best decision I could have made and they have proved it over and over the years.
Very friendly and helpful. Doug is the best. He knows copiers inside and out. Jeff and Jenna are always polite and helpful when calling for help.
Extremely slow in the process of getting help. Refurbished printers do not work are they are supposed to. Service calls are expensive and printers work for a while then start giving lots of problems.It has been two days since I contacted this company, the customer service is horrible, the worse ever. Jenna, hang up on me saying that she has more important clients to take care of. I am still waiting on a simple to call, to tell me whether I can download the drivers on my printer or not. This printer was supposed to be working just by plugging it, but it is not
BES has been great! Always friendly, willing to help, and easy to work with.
We have had a service contract on our Konica Bizhub with BES since we opened our business in January 2014. They did an outstanding job of teaching our staff all of the aspects of this multi-functional machine. They have always provided prompt responses to all of our service and supply needs. I would highly recommend BES to anyone looking for a great partner to help you with your Business Equipment Needs. Greg Martin, Open Range Services Inc.
I got my first copier from BES over 25 years ago and always had great service. Now, many years later I have an exceptional pre-owned copier/scanner/etc. in my office and recently got another one in a clients office in Longmont. The machines are great, but as we all know - Service Seals the Deal. BESs Staff, Service & Maintenance is the best in the business! I wouldnt go anywhere else.