Great gym in a perfect location. Ownership is friendly and encouraging. Has all the equipment you would need whether you just want to get in better shape or want to compete in bodybuilding or powerlifting. I would highly recommend this gym to anyone in the area. It’s a good environment, and a good mix of people in terms of types of workouts (I almost never wait for equipment). If you’re looking for a gym in the highlands area, this is the place to be!

Great little gym with all the essentials, and the owner is an awesome, friendly guy. I really appreciated the sign-up sheet containing the choice of pronouns, and while I worked out he was more than willing to help make sure I had settings right on machines.If you’re looking for a gym with good prices and a friendly owner, look no further.

I recently moved to The Highlands in Louisville and have been looking for a new gym that would provide me with a place to lift which felt comfortable and offered me everything I needed for a great workout. I am so excited to have found this place!! I immediately felt at home when I walked in. The GM, Taylor was super nice and friendly. It was so nice to meet another person in this area who is into powerlifting and strength training. Bon, their GM of the second location The Factory Gym, was super friendly when I initially reached out to him to ask about drop-ins and even followed up with me the next day to find out if I was able to make it in and make sure I felt comfortable there. This is a GREAT environment for anyone looking for a new gym or a place to start or get back into a training program. Definitely looking forward to the growth Im going to make here. Five stars!

Terrible gym and customer service experience from the beginning. I signed up for this gym back over the summer but have only went about 5 times because each time the gym staff are either not wearing masks or are wearing them improperly at best. First day I came in it was a remodel day and staff were walking around drinking beer and leaving equipment strewn out in the way to the point you could barely walk without nearly tripping on something.I just moved out of town and have tried for two weeks, to no avail, to cancel my membership. I have called. I have emailed. I have messaged the gyms page on Facebook. I have even left a hand written note on the desk along with my fob, asking that someone please get in touch with me. Radio silence. Now that Ive moved out of town I have been calling the number on the website numerous times and the number is not even working now. I would not recommend this gym to anyone based on my experience.Management - if you are reading this - PLEASE CONTACT ME AND LET ME KNOW IF MY MEMBERSHIP WAS CANCELLED. And please ask your staff to be respectful of your patrons health and safety by wearing a mask during a deadly global pandemic, especially when you have a large sign on your front door requiring your members to do the same.

The gym looks nice and clean! Ill stopped by twice now to try and sign up for membership.I just saw the other Google review noting the hours are from 4:00 to 7:00 p.m. for new members. Thats helpful and I will be back. Just a suggestion, you might sign up for acuity scheduling for allowing new members to join. Its an awesome software and works great for managing memberships.

Ive been a member for longer than a year. Its small, & convenient for dating, if you prefer to be active, casual, & walking to where u want to eat, or see a movie - after a work-out. I look forward to dating, if I ever get employment, & fitness, as I need it to be...Sorry. I love this 24/7 option. 😁

I have driven here 2 times to try and buy a membership. No one is ever there during regular hours to help me purchase one. After calling several times, no one ever answers.

First off Caroline, it should have nothing to do with ones heritage or racial decent in regards to a place feeling comfortable and welcoming. As for my subscription experience. About a year and a half ago, I signed up for the monthly membership, then about three months later. I took the leap and went for that yearly commitment. After about two months in, I looked at my credit card statement and realized that my monthly subscription had not been canceled once I jumped over to yearly. But once I let the staff know what happened. The 12 month membership became 18 months and I could not be a happier.

This is a real hidden gem!I love having this gym within walking distance. I have a weird work schedule so I generally go after staffed hours but when I have interacted with the staff they have been the friendliest, most helpful staff of any gym Ive joined. They never make me feel pressured to upsell or uncomfortable asking a question, which I really appreciate.The facilities are also CLEAN. This is a very well-maintained gym and machines that I have noticed are out of order are repaired very quickly. It may be more expensive but the experience is so much better than at a place like Planet Fitness.Again, I go at off hours but the small size has never felt cramped and I rarely have to wait for anything. The crowd seems pretty diverse, mostly other people from the neighborhood. Not broey or cruisey. When Ive gone on weekend mornings it has almost always been completely empty aside form myself and a staff member.I like that they offer a month-to-month subscription so that you dont have to try and deal with breaking a contract if you move or change your mind. Its a few dollars more per month but I think its worth it for the flexibility.

A very convenient small gym. Had a membership for a year, visitors and staff are nice. However, the cost of membership is a little steep considering the extent of their facilities.

Their Highlands location is small but clean & super convenient if you live in the area.Their St. Matthews location is bigger & relatively clean. I really did enjoy going to this gym, but the trouble started when I tried to cancel my membership & they still charged my credit card for 4 extra months. When my husband & I bought a house in a different neighborhood, going to this gym no longer made sense & we cancelled our memberships. My husband canceled & didn’t have any problems. I went in, filled out the form to cancel & turned in my key fob. The credit card I used for autopay is one I don’t use very often so although I monitor the account, I don’t monitor it as often. It wasn’t until 4 months later I noticed I was still paying for a membership here (I understand I should have monitored it more). When I called in the nice girl said she would have a manager call me back. Michelle, the manager, called me later that day & said that she pulled my record & found the form I initially filled out. She let me know that I should see my money reimbursed by the end of the week. Honestly, I wasn’t mad, bc accidents happen & things slip through the cracks & they were nice about how they handled it. 2 weeks go by, I check my credit card statement again & notice that not only have I not been reimbursed, but an additional months membership was charged. This is where I’m getting a little irritated. I call in again & ask to speak with a manager. I speak with Michelle, I was calm & didn’t use any profanity, but you could tell I was upset (rightfully so, they now had almost $120 of my money for a membership I cancelled 4 months ago). Michelle must have misunderstood me because she snapped, blew up on me, then said the Owner would call me & hung up. She didn’t give any timeframe as to when the Owner would call me–how long am I supposed to wait around? That’s all I need to know, so I can plan to follow up accordingly. When I called back she didn’t answer & when I finally got through a boy answered. He said the Owner would call me when he would–this is not a satisfactory answer for a customer who you have been taking 4 months worth of membership money from. Again, all I want to know is when the Owner would call me back so I know when to follow up if I haven’t heard back. When I finally called back & got Michelle she said I was harassing her for calling in multiple times, which proves that she was intentionally ignoring my calls–again, I just wanted to know when the Owner was going to call me. When Michelle still couldn’t tell me when I would hear back from the owner, I expressed that I was frustrated & said, “I’m never going to get my money back, am I?” Michelle insulted me further & said, “Are you going to cry? Is this what you do when you don’t get your way? How old are you?” Trying to get my money back that is rightfully mine is not “getting my way” it’s just the right thing. By the end Michelle said the Owner would give me a call by the end of the day & hung up on me. If I had a dollar for every time Michelle insulted me or hung up on me I would have the value of the money this gym took from me. The Owner did call me later that day; I was refunded my money by the end of the week. Although the Owner was able to make this right with me, I have a terrible taste in my mouth because of my interaction with Michelle, their manager. I have no facts on if Michelle is related to the owner, but the best way to describe her & her attitude is Michelle acted like an “entitled owner’s wife.” I am a HUGE supporter of small businesses, however, after this experience I can tell you THIS BUSINESS WILL GO DOWN WITH A MANAGER LIKE MICHELLE. She is rude, insulting, & I have never been hung up on by a business that is actively taking my money; the standards of Get Fit 24/7 are clearly lower than I thought with Michelle on staff. The Owner was nice and I hope for his sake he rethinks having Michelle on staff. I am thankful our recent move resulted in the change of gyms, even if it is to a national chain.

I enrolled for a personal training when they attended for wellness fair in our company last year and I paid the entire fee for my schedule at once and they said they will refund the money any time for unused classes my first few classes were good and all of a sudden my trainer left the place and they asked me to continue with a new trainer which i am not comfortable.So I asked for a refund for rest of my classes they refused and forced me to take the training classes. NEVER EVER TRY THIS GYM

I signed up for a membership and was told I would receive a full refund on my membership if I cancelled within 24 hours. I proceeded to use the facilities later on that night. I used the elliptical machine and it seemed ineffective. I looked at the calories burned after 4 minutes I had burned less than half of what I burned in 4 minutes on the elliptical at other gyms. I then got on the treadmill and within 10 minutes of running/walking I was sweating bullets because it was over 80 degrees in there and of course they do not provide their members with towels. I called the next day to cancel and was told I had to cancel in person. So I left (during the middle of the workday) to cancel the membership. When I arrived, I was told I would be receiving no refund. I left a message for the owner and he called me back accusing me of lying and saying he refused to cancel the membership. Also, I dont know why people call this a local gym. The owner is Middle Eastern and lives in Ohio. This place is run down, unpleasant, and they have extremely poor customer service.

Small gym but otherwise has pretty much everything you need for a basic workout. Huge benefit is it is accessible 24/7 which is great if you have unusual work hours

Hey Caroline Hardesty, I think you might be mistaken which gym you went to. The owner is not a middle eastern man in Ohio. She lives here in Louisville and Ive spoken with her, shes very nice.My review: I usually go to the Highlands location since its closest to me. Its cozy and has a punching bag and the rubber guy to beat up on. I think Im the only person who uses them, but Id rather get my cardio brushing up on martial arts than wearing out a treadmill.

Its nice, small, but nice.

Great gym. Plenty of equipment. Love that there arent any douchebags that go here!

Great place to work out. Never too crowded and always clean!

Seemed very enthusiastic and knowledgeable about the body

Very small gym but balanced out by the fact that its never very busy

The owner was extremely hospitable. She went out of her way to help me as soon as I stepped in the door. Id definitely recommend this location.

Super clean, equipment in top shape, top quality equipment, highly recommended.

Good little neighborhood gym. Most people attending live around here. The space is small, but has plenty of equipment. Theres even a Jacobs Ladder.

24/7 is nice. Very small

Great place

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