My daughter just started with this place but she already thinks this place better then the other places she tried to get help from. Hopefully it continues to be good for her.

I came for help with my depression. The person I saw Ms. Ashcraft went above the head of my care and tried to trick me into going into a 24/7 facility and when I expressed that I couldnt because I didnt have a babysitter at 7pm, she tried to get me to take my kid. So I can be forcefully admitted and have my kid taken away before the medicine I was prescribed had time to kick in. They also refused to schedule me afternoon appointments even tho I expressed I work at night and cant make am appointments. I missed 3 am appointments because of this. They also forgot to call in my prescription for over a week and I had to contact multiple times before they called in. So I was a week behind. All of this was reported to my personal helper.Dont go here.

I really needed help after the last surge in the pandemic. As a healthcare worker, I’ve had a little time to process and decompress from excessive workload and high stress. KCC counselor Demetria January is a lifesaver. She helped me diagnose as PTSD. Now we are working out the kinks of my treatment, in conjunction with a psychiatrist. I’m hoping to be back to work soon. Highly recommend.

I was afraid a virtual visit would seem impersonal. Instead, I felt like I was listened to and encouraged.

KCC has been an absolutely AMAZING resource for my husband and I. Their providers are very committed to their work, and their patients! During a recent crisis phase, my husbands therapist even contacted him while she wasnt even working! She responded to us within 10 minutes, took the needed time to talk things over with my husband (plus, she never seems to mind speaking with me as well, when permitted and the situation calls for it).The Telehealth option makes it easy to have a mental health resource that we can actually make use of! We are currently without a vehicle, and it is such a blessing to not have to worry about missing appointments, which have become such a vital part of treating mental health for anybody. The Telehealth platform offered by KCC is even able to be uses directly from your smart phone. It is so much easier to have successful consultations when you can be comfortable in your own home, or whatever location works for you. The platform used by KCC, is extremely user friendly and easy to use.Again, dont delay in getting the help you or a loved one, friend, or other person might need. It could SAVE A LIFE!

Terrible therapist and Nurse Practitioners . I had a rare severe reaction to a medication that I was prescribed, tried multiple times to email my NP and never got a response back! Spoke to my pcp told her what was happening who recommended me go to the ER immediately. All this company is out for is money. 15 min appointments for $87 (after insurance)! Complete joke .. so disappointed. Would not recommend to anyone. I had 4 visits for nothing.

Tricia is the best counselor I have ever worked with. Truly a wonderful person and mental health advocate! She helped me progress so quickly and gave me a real foundation to build off of and steps to take for the next time I start to feel like Im sinking. Also, the admin staff at KCC made making appointments easy and I always felt welcome as soon as I walked in the door. Highly recommend to anyone seeking mental health services. Thank you again Tricia!!

Matthew is the greatest counselor ever. He’s very professional but is also very sincere and genuine. Highly recommend.

I highly recommend! Awesome staff that want to help with mental health

Worst medication management I have ever seen. Totally forgot one script, would never clarify with pharmacy on issues with the script written for another. Went without this medication for weeks. Finally had to have another doctor call it in. Therapy was poor as well. He just sat there listening to me. Offered no suggestions or guidance whatsoever.Update: The KCC did call me after seeing my review. They offered to switch clinicians. I had however already gotten in somewhere else. The follow up was appreciated. But I maintain my 1 star review due to the lack of professionalism with the medication.

I cant give them such a low score because mental health services are SO HARD TO FIND in Louisville. However, I have had to go off my meds several times because they dont answer refill requests, the nurse is out of the office, or the pharmacy didnt get the order. I dont know, its always something. Also, I am very displeased with my appointed counselor. Its not relaxing, or stress-reducing, or comforting at all. Shes biased, forms opinions and is much more aggressive than what Im comfortable with in a therapist. Its not therapy, its more like she wants me to live how she would live and thats the only way to live. Nah... Pass.

This is the nicest counseling center I’ve been in. Awesome place

Kristin Farnsley has finally been able to stabilize my medicine!!

There website is very misleading as they advise they have Psychiatry but its just counselors only.

Jennifer Puckett is an amazing therapist and has helped me so much

My first visit was in November 2018 and I just made a second appt on Jan 10, 1:45. Kentucky Counseling Center is a much smaller facility with a large number of therapists to choose from. Their office space is nice and very inviting.They scheduled my first appt quickly unlike other places Ive attended. I wanted to be seen quickly due to some personal issues and I was very satisfied with the results. The counselor, just listened to me and asked a few questions. I really needed someone to let me vent my anger, pain and struggles without judgment and thats exciting what I received. Thanķ-you, counselor!

I love my therapist, shes helped me become a better person and Ive accomplished so much

I was on the waiting list at Centerstone for over 2 months and kept getting passed around to different therapists. I needed medication bad and also to talk to someone again, I heard about Kentucky Counseling Center and was able to get in to see someone the next day. Theyve been great so far and I highly recommend them for anything you need for your mental health. They also take my Passport which is hard to find. Thanks KCC!

My counselor Matt White is the absolute best of the best!!!

Tricia Metcalf is a wonderful therapist!

They never responded to anything after trying to sign up.EDIT: So I left a 1-star review and they immediately responded. They sent an email asking for my phone number so they could call and schedule an appointment. Then they never called. Just awful

Supposed to be couples therapy. The therapist only cares about the person whose insurance it is under. She will ask them more questions and care for them more. Abby also kicked me out of the room for interrupting to focus on him more. UNPROFESSIONAL

Excellent service!