I tried this company for the first time as my usual go to seemed to be having issues. I chose them because they are close to me. Everyone from Audrey who took my order to the delivery people were very helpful and pleasant to deal with . Also their prices were slightly better than the other company . I can recommend .

I rented the VIP lounge furniture as well as the bar and a few other items from Audrey for a private upscale event I was having for my grand opening on October 17th and they made the entire process so wonderful. Audrey was super helpful and attentive, answering my calls and emails and helping to make sure I had everything I needed for my event. She changed my invoice promptly when I added things, and was positive and easy to work with the entire time. On the day of my event, her men came exactly at 5:30 p.m. to set up, as I needed them to. They were quick, polite, and did a walk through with me for the set up and break down. They were honestly so good. I will 100% use Imperial Party Rentals for all of my rental needs moving forward. Audrey and her staff is great!

Not only were some of the chairs broken, they were tethered and worn. We can deal with that, things happen- but the woman who rented us the chairs was extremely rude and condescending.

Rented a glowing cube, and it didnt work. Asked for a PARTIAL refund and was rudely denied even that.

I recently rented some white folding chairs from this business and had a terrible experience. Not only were the chairs scratched but some of the seat cushions had holes in them. I called to complain that I was dissatisfied with the chairs the next business day and the sales woman Amy was very rude and inconsiderate. She had a condescending tone and did not once apologize for the inconvenience of the poor rental. I was upset about the chairs but the worst part was the lack of professionalism and customer service. I will never rent from this place again and I encourage all who do to inspect the rentals before purchasing!!

I had a great experience with Imperial Party Rentals. They offered me a great service with reasonable price. Staff was very nice and helpful. They took extra time and effort to help me with all my needs. I will definitely work with them in the near future.

I just want to say be carful if you rent from this person, cause if you cancel anything that you don’t want anymore you won’t get your money back, I rented from this person and I canceled some things I ask for a refund that was 3 months ago she told me that I was going to get the refund I’m still waiting for that... I call her and she was mad, I was just asking for my money..every time that I’ve call her she is only excuses

Imperial Party Rentals is the BEST!🏆Very professional personnel, Friendly people and high quality materials.All you need to do go to their website, make an inquiry and they will send you a quote 👍Their rental fees are very competitive comparing to other rental companies.I highly recommend them for your events.Thank you Imperial Rentals for your service!🙏🙏🙏

These people are pros! They have an actual location where you can go and view their furniture and products in person. They give you upfront pricing (no hidden costs or fees) and they are extremely easy to work with. This will be my second event that Ive used them for. Im extremely happy with their professionalism, their furniture looks great, and is comfortable to sit on. My guests were impressed with the outdoor lounge furniture and overall look I was able to pull together using their products for my last party. Perfect for special occasions if you want a classy look for indoors or outdoors.

Ive used Imperial Party Rentals years ago and had a very pleasant experience. They were professional, friendly, on time and fast. Ive recently placed another order and their customer service was top notch. Audrey returned my calls immediately, and offered party prep advice when I need it. Would highly recommend.

I sincerely appreciate Imperial Rentals services. Planning any event by yourself is difficult, but when you have the honest and sincere help of people in the business, it makes everything all the easier. I was referred to Imperial by my sister in law, and from the get go Sarah helped me through everything. She had the patience not many industry workers have (and I called A LOT of places), and she took the time to explain many details I had overlooked. I will definitely recommend Imperial, especially Sarah. Thank you!

Imperial Party Rentals exceeded my expectations. Not only was the price reasonable, but when I had an issue with a battery going out they replaced it no problem and before my event started. They had great customer service and answered all of my questions. I will definitely be using them for future event needs.

I found it very convenient that Imperial Party Rentals posts both pictures of their rental items along with the prices online. They made it super easy for me to budget my party and plan everything accordingly. Plus, I received the exact quote from them within few hours making my party selections. Overall, my experience dealing with Imperial Party Rentals was a pleasure to do business with, highly recommended A+++. They really made my party planning easy and simple. :)

Dont rent from here. They pad their quotes with randomfees and the linens are marked up almost 100% of the actual cost....thats before you even add on a table. Pricing online suggests reasonable prices, but there is a $100 timed delivery fee and a $120 delivery fee. Consider this because my rental distance was 7 miles at most. Book somewhere they wont try to trip you up with back door charges.

Audrey and Sarah are amazing!My wife and I have parties often and are always looking to have a great time (on a budget). When I googled a Party Rentals place near my home, they popped up. I called and spoke to Sarah and she was very helpful and informative. I told her want we were looking for and she quickly emailed us a detailed quote. When we went in to the shop to pick out the table cloth colors, Audrey went above and beyond for us, showing us and giving us suggestions for color schemes and decorations. Even the delivery men were top notch, very professional and friendly. Needless to say they are now my go to party company.Thank you guys!

Superb Customer Service and Speedy response times!! My wife and I wanted a modest civil marriage just between us, however last minute we decided to share the moment with friends and family, so throwing a party was a must. However, with just two days before the wedding, we were worried about not being able to organize party rentals in time, until we called Imperial. Not only were the young ladys working there, Audrey and Betty, super considerate and helpful but they worked within our budget and helped us achieve a very memorable night. Super thankful and would recommend this company to anyone I encounter with the need of party rentals.

I had an excellent experience with Imperial Rentals. Audrey took the time to contact me when I was running late for my pick-up, which ended up being a lifesaver. Their prices are good, the employees are easy to work with and they went over the top to provide good service. Any rentals I do in the future will be from Imperial. Thanks again guys!

Ive used this place for work for about 4 years. Although, my place of employment had used thier party rental services for much longer. I Have had a few minor issues, however when brought to the attention of management, they do everything to fix what needs fixing. The team is always very friendly and willing to help.

We occasionally rent from this place, we always get great deals, the staff are amazing and very responsive,delivery crew are very professional .

We asked for a quote through Imperial for Rose-Gold floor options and were quoted back a price at about 2K. We took that price to our client and received approval. We then contacted Imperial and issued approval for this estimate, asking for a credit card authorization form.Their formal estimate quoted the 2K, their emails quoted the 2K, their language was very precise. Their estimate and their emails all specifically denoted Rose-Gold Flooring. They sent over the CCA form 3 days later(weekend), I filled it out and submitted it immediately. They took our deposit for the job and then about 20 minutes later they called me to say they didnt know we had needed Rose-Gold and that the price was actually over 4K.A few phone calls commenced and in the end they discounted it to around $3,650, still significantly more than our client had agreed to pay.Proper business etiquette: if you create an estimate, its approved and payment is submitted, you cant just call and change the amount after taking a deposit. You eat the cost because you made the mistake, instead of raising the price and shoving us(your customer) under the bus. We pivoted and found another company (who supplied at the original 2K price), but not owning up to your mistake in this way really displays a lack of integrity and we will not be trusting them with our business or our reputation in the future.

These guys are amazing, patient, creative, on time and honest. We had our wedding in Los Angeles and my mom was assisting and calling them, and they were so understanding and kind. We got tables, chairs, table cloth, napkins, sweetheart table, they helped setup, on time and everything came together wonderfully. Sarah is the best!

I work in event industry and I know exactly how important it is to be able to rely on your vendors!!!The office staff is very responsive and helpful! For the quality they offer their prices are amazing! Their delivery crew as well as the pick up crew were extremely helpful and knowledgeable.

I have rented from Imperial many times and am very pleased with their products. They are competitively priced and have the the most beautiful dance floors available in the party rental market. They also offer reasonably priced lounge furniture for parties.

Pay close attention to delivery charge, I paid $120 for them to deliver 1.7miles away, 4 small lounge chair and a table. I Didnt paying attention to delivery charge and signed contract, when I called back to work that out said they couldnt do anything about it and was almost rude about it. I give the negative 100 for customer service. To be a neighborhood business they lack compassion for the people in the area. Wont miss them if they go out of business

I dont even know where to begin!!!!I was recommended by a friend about Imperial Party Rental and WOW they exceeded my expectations!!! Audrey the owner is wonderful and the person I dealt with, Betty, was just amazing! I can definately tell that customer service was TOP NOTCH, super friendly and super nice, which made the renting process a breeze, and the delivery was exactly on time, and the guys who delivered it were very fast and careful while setting up the tables, chairs and the dance floor, that shows they care about their customers!! My place looked like an Hollywwod gala! I was impressed and Happy. I will definitely be renting from them again and will be recommending anyone who is having a fantastic party to go there!!!Thanks again!!!

What a great experience overall. I was amazed at the quality of the chairs and tables. Not your well loved pieces I have had in the past when using other companies. My friend had recommended that I use Imperial as she also had a great experience.I found the staff to be friendly and on top of things even at the last minute.Thanks for doing such a great job and I look forward to working with you soon on my parents 50th Anniversary festivities.

I understand women have been looked down upon or have a history of being underestimated. But, that gives no reason for a woman in position of power to be robust over people who are entering this business to be served. The service is useful but its not worth coming back.

Im a photographer and came accross the owner of the company at a wedding.Their furniture, chandelier and chairs were amazingly beautiful and gave such a magic touch to that special locationI know where to go now.Very friendly owner

Wish I could give a one star. Horrible customer service. We rented a pink carpet runner, which they said themselves, never gets rented out. We came from OC to pick up on a date we agreed a head of time of our original pick up, thought how great that they are willing to let us do that, but they didnt tell us no one was there until after a certain time. Wasted trip. Still ended up picking up the original date, we ran about 20 min. late due to traffic and called them. They didnt like to have to wait on their customers. And now, as we need to return it to them, asked if we could return 1 day later to save a trip to LA. Nope, they have done enough for us. LOL. They waited 20 min. when we had to pick up, thats all theyve done. And now want to charge a half day rental for an item they said never gets rented. Look, I have a business, I understand policy and procedure. But if you dont have excellent customer service, you have an attitude, you dont put the phone on mute and I can hear you complaining about me and then cant take a simple request for an item you have sitting around anyway into consideration, I have not choice BUT to give you a negative review. Wont be coming back and definitely not recommending to my clients.

We love your party rentals its just 👌 perfect thank you for every thing👍😘great staff!

Everyone is professional and the guys that delivered the floor did a great job and were on time.

Amazing service. They are truly the best people to work with!!

Excellent customer service. I enjoyed every moment there.. I highly recommend..

I already felt bad vibes from this place. They do not cater to everyone. Had to rent from them only because of a last minute event. The customer service was rushed. We received old tables with holes and cobwebs. The chairs were two different shades of white with cracks in them.... On the return, the handyman and the assistant had the nerve to charge us for chairs that they knew was broken...you will do better buying a table at Target and foldable chairs wherever you can find them. Horrible customer services. Dont support them.

Absolutely the worst customer service on the planet. Too many terrible things to write here...took pictures to document the poor condition of the tables rented. The owner we spoke to was absolutely THE rudest and most inconsiderate person we have ever dealt with. Told us our event was too small for her to even care about our complaints..would never, ever recommend this service to anyone.

I will never their services again They rented our company some faulty equipment to hold 4 LED lights which was to will be use for our red carpet event and because the conditions of the poles were so bad and jammed shut ob one of the poles we couldnt use the lights at all making our repeat and step very dim so lit the area as best we could using a basic spotlight from our camera crew.We contacted Emperial 40 mins before the red carpet to inform them about the problem and to request an adjustment to the invoice and the general manager so mean lady call us names, said we were lying, told us to bring it LA now when we was in Orang County and after her yelling at two people over the phone, she hung up the phone. The owner of the store called from another number trying to clean up her mess and agreed to a refund.Today we arrived at Emperial to return the items and the bill adjustment. And when I tell you that the general manager treated my CEO like a slave, telling him to shut up and requesting pictures and yelling and even threaten to call the cops if we didnt let her talk. After a brief yelling match she yells out Stand Outside and Wait for your paperwork. My boss stood by the door as she requested while she called him every name is the dirty dictionary. 15 mins later he couldnt take it any more and he open the door and yelled how long was he supposed to stand in the hot sun waiting on a receipt. She flip the bird and yelled wait longer. We have never been treat like this in over 25 year of events and the pure racism towards my boss was so sickening that we told all our media friends and production friend about this woman.We plead with you not to do business with this company. She even ask us to have our friends remove their yelp reviews for a refund. See thats a real dushbag with no customer service skills but the hatred she has for people of color was very shocking when she too was not American

Amazing! Love Audrey and the rentals!

I never once was disappointed with the service.

Very good service I recommend it