Im new member of the Dtla gold’s gym. My first day yesterday was awsome. I love the amenities, clean womens locker room great classes over here. my mind need to find a good environment without drama. The studio was clean to. Its classy gym. The management staff were nicer. I will workout more often. By the way, 2 years ago, I have gone to Santa Monica blvd gold’s gym has respectable staff and I love how respect their members. Thank you gold’s gym Dtla to have me since yesterday 💜. Shout out gold’s gym staff!

I’m new member at Gold’s. I’m grateful that it is open outdoors so that I can finally work out and lift weights. I live 3 minutes walk away. Can’t complain. I pay $60/ month for the membership. I’ll review again when I run into issues. So far so good!

One of my favorite pastimes is working out at this club. Ive been a patient for over a year. This gyms design and facilities piqued my curiosity. The coaches were friendly. Here, I can do productive, positive workouts.

Love it everyone is professional from the maintenance/ front desk workers, management.10/10

DO NOT JOIN THIS GYM!!!!! The worst experience ever with any business. They over charged me $440 for a personal training and even though the General Manager AJ was essentially “cooperative” with trying to get my refund back nothing has yet to happen. I have been hounding them for 5 actual months. The only reason why I have kept my membership open is in hopes they refund me my money. The gym itself is basic nothing special to it. The personal training so such a waste of time and more importantly money. They tell you to jump on machines like you don’t already know how to do that. They classes they offer are at such inconvenient times. It’s was so wack I stopped the training. So they owe me like 14 sessions which of course I will not be getting a refund either because they are thieves. I have to take them to small claims courts to try and get my money back. DO NOT JOIN THIS GYM!

This Gold’s Gym is breaking the law and they operate indoors for people that pay extra. When I asked how it is possible that they let people have indoor personal training and maskless group sessions, while others need to go to the overcrowded outdoor area, where there is no capacity limit enforced, manager Jermaine told me that their clients pay extra for the privilege to work out inside. To the question as of how this is legal and how does Gold’s Gym think that the extra money will protect people from COVID, he said that Gold’s Gym is a private business and they do what they want.

This is a really good gym. The only criticism that I have for the gym is that the weight lifting area and machines are always crowded, it always seems to be monopolized by the regulars, and no one else gets a chance to lift weights or use the machines. Other than that, I like going to that gym.

Took out a platinum membership to find that the gym is full of unmasked staffers and patrons -- Id say about half the people on the floor were unmasked when I went 9/21, and three or four staffers. I really dont understand how this is acceptable now.

So first off let me say by the gym inside is awesome if your able to work out in the mornings not that many people and good any other time good luck now the little hidden scam fees there assistance helping you sign up will lie to you about the pricing for example was never told the first month that there was some signing up fees which i was told i was only paying 60 bucks ended up being 150 now i got charged today with annual fee which i was also never told about which ended up costing 50 bucks just if u don’t care about money go for it but to me its the lack of honesty I wouldn’t have cared if they just told me but now am taking my business elsewhere

Pretty nice gym with the pool, jacuzzi and the boxing ring but there lacking heavy bags. The staff seems more into them self’s. Please do a better job cleaning the mens sauna, the tile is starting to turn brown..

One of my favorite pastimes is working out at this party. For over a year, Id been a client. This gyms venue and facilities piqued my curiosity. The coaches were friendly. Here, I am able to do effective balanced workouts.

This gym was the finest in our neighborhood! The service and machinery, as well as the friendly atmosphere, were fantastic. They had excellent support and had helpful employees. That is fantastic!

In addition to other gyms Ive been, this is my favorite! I always appreciate how welcoming and helpful they are to their clients. The subscription fee is fully justified! This gym comes highly recommended from me!

I like coming here. Staff are always welcoming. I enjoy the pool, classes and protein shake bar. Would sign up my fam to go here since we live nearby. Parking is validated only for 3 hours would be the only thing to be mindful of. Otherwise very pleasant gym experience.

At night the entryway has good lighting. The two levels give good spacing for customers. Machines are in great shape, and the employees are not rude. Short wait time outside due to the good flow of customers.

You come in, you give everything, and he responds. In keeping my body fit and safe, he is so supportive! This is my usual gym and all of them have various kinds of equipment to support you and an attentive trainer. Considerably recommended! All the time, my fitness coach changes things up, challenging me. He wants you to do your best. Well, hes the greatest!

Nice ambience, helpful trainers, best equipment for exercising, affordable prices.Definitely recommended to all the fitness freaks.

I’ve been coming to this gym for a good while now, and haven’t really had any major inconvenience until recently/ after return from lockdown season.Steam room is closed literally every other week, recently it’s been almost the whole month of august. Sitting calf extension machine has been down for about the same time. Other than that I haven’t personally had any major issues with this gym.

Crowded and not the best hours but awesome staff and large assortment of well maintained machines

The place and everyone who worked there liked me a lot. In their shop, they adhere to appropriate procedures and guidelines. I went to the drug store to buy drugs because I had a cough. The pharmacist was extremely pleasant and knowledgeable about all of the medications, which was particularly beneficial for my cough. They provided prompt service. Its a nice, clean spot.

There are a lot of personal trainers out there, but few have as much advanced and varied preparation, expertise, experience, awareness, and commitment to her clients as my gym instructor does. For good cause, I highly recommend her.

Overall upkeep and maintenance at golds DTLA sucks..TVs usually don’t work on machines, internet/WiFi weak- Texts/calls won’t go through. Always out of paper towels and hand sanitizer too! Put more Hand sanitizers dispensers! - the few dispensers they have are in inconvenient locations. The few stairmasters they have (maybe 4 or 5), always down or always occupied. In 8 years I’ve never been able to get on one.

STAY AWAY!!! 0 stars if I could! They keep charging my account even though I canceled back in February!! We are here in MAY & they say my account isn’t canceled!!! Which clearly isn’t my fault because some dropped the ball there! I called the clubhouse then they transferred me to I guess their corporate office and let me tell you! JAIME WAS SO RUDE to me once I started telling her that it’s not fair for me to pay another month when I had canceled. She said that if I don’t pay an extra month my account is going to go to collections!! HOW IS THAT EVEN RIGHT!!????? DID I MENTION THEY EVEN CHARGED US THE ANNUAL FEE WHILE THE GYM WAS CLOSED BECAUSE OF COVID!!!! THE OWNERS OF THIS SPECIFIC GYM ARE THE WORST!

I’m a health coach and I worked in gyms most of my life. I have never encountered such lack of professionalism then I did with the manager at this gym. Without any notification Golds started to charge my monthly fee in the start of 2021. 3 months later I am getting daily harassing phone calls about my account and when I call them the manager tells me that I owe hundreds of dollars in membership and late fees.I explained that I am not going back because of Covid and that I was never notified about my membership resuming. The manager told me that an email was sent and that if I don’t pay in 2 weeks they will put me into collections. I’m outraged that they can take advantage of people like this during the pandemic. I’m sure that this happened to hundreds if not thousands of people. Then I was told that I need to give a 30 day notice and if my charge falls within that time I will have to pay that as well! 🤯I don’t write many reviews but this got me so aggravated that I needed to share this. I’ve been in the health and fitness industry for over 15 years and I have never done anything like this to any of my members. It’s never about the members here, it’s always about the money 💵

I really love working out in this gym. I had been a customer of them for almost a year now. I liked the place and the equipment present in this gym. The coaches were friendly. I can properly execute good routines here.

The parking lot is a tricky maze with no signs for the gym anywhere.Nobody cared to attend to me for several minutes. The guy that was behind the counter didnt acknowledge me and walked away as soon as he finished helping the person ahead of me.The signs outside say, No Contract, but they ask you to sign a waver giving them permission to give out your contact info to their affiliates.They offer month to month but require 3 months payment in advance.No swimming pool.The gym is filled with plastic people, grunting and dripping sweat everywhere.Their business hours are the same as my work hours.It looks to me like they only have young, gullible members who didnt want to look cheap and turn down the offer.My 17 yr old son got trapped. I had to check it out.

I never write bad reviews but this place deserves it. Run away from this place! They have been harassing me with infinite calls to pay because the gym is open “on the parking lot” lol, that’s not what I signed up for. They’re taking advantage of people! Save your time and your money and go somewhere else.Update: My 1 year contract was already up but they still charged me 3 months more, they were telling me they were going to send my case to collections. I payed just to end that situation, it’s so upsetting... but what can you do?!Seriously RUN AWAY, they’re scammers.

Gym started charging me out of nowhere during the pandemic. I did not authorize any charges. They refuse to offer any refunds. SCUM BAGS!

Great gym and the staff was very helpful signing me up as I’m from out of town. Very busy but there is plenty of equipment for everyone.

I really love working out in this gym. I had been a customer of them for almost a year now. I liked the place and the equipment present in this gym. The coaches were friendly. I can properly execute good routines here.

There equipment is great but they have to work on having people on the phone that can handle pressure, they are always talking like there in a rush and are annoyed. You can just hear the annoyance in there tone. Customer service... Do better!

Great workout with tough, thoughtful instructors! I enjoy the facility and size of classes. Motivated to keep coming back

Very neat and clean fitness space, having a great collection of exercise equipment. Staff here is very active and extremely knowledgeable.

I WOULD HIGHLY ADVISE YOU THINK THREE TIMES ABOUT JOINING THIS GYM IF YOU WANT TO AVOID HEADACHES WITH MEMBERSHIPS. TRIED CANCELLING AND NOTHING BUT GAMES OVER A MONTH. VERY UNPROFESSIONAL . IF I COULD GIVE THIS GYM A NEGATIVE 10 I WOULD.

I would give it no stars. You are better off going to planet fitness or la fitness. This place is a complete rip off and they have no compassion for their customers. Dont get ripped off by this place and go somewhere else. Any other gym is better than here. This place is known for rude staff and shady business practices. Unfortunately I know this too well.

Communication consists mostly of automated emails. Staff is patronizing. The team just wants you to be current with your membership dues and has little to no concern whether your mailing address or info is up to date. I no longer live in Los Angeles and was still getting charged. Do not recommend.

Hello Everyone I had to cancel with themOnly due to having to MOVE to santa ana and there is no golds gym everyone was helpful the manager frank was always inviting ans the person that gave me the sale came up with a strategy to save money.I would love to shout out Eric G for staying on the phone with me and making sure everything was good once I canceled going the extra mile means alot ! Well it was fun working out probably only one rude guy he has a red beard works overnight was not inviting but luckily the rest of the employees were. I would suggest going here to work out 🏋️‍♀️

I got a membership to golds gym and canceled within 5 days because it was far too busy at the times I wanted to go. That isnt bad enough to warrant this review, but by canceling within 5 days I was told I would get my money back. Golds gym has not only refused to refund me, but they have continued to charge me. I have called them 4 times, and everytime I have been told they will call me back. They never have. This practice seems highly illegal and I am working on a different solution to getting my money back.

Ive worked out here before but left golds gym Im interested in coming back. Why does it say first month free but then there is no promo code too enter??

Glad to have a gym in my neighborhood open for service. The outdoor setup is nice . Recieved some quality customer service from Mark & Ruben !!

Terrible organization, received no instructions on where to park before hand, since it is so hard to find it in the area. I drove down there for like 15-20 minutes for my free trial, paid $4 parking after spending 15 more minutes finding a parking spot. and once I went in they said no, sorry you cant come in. We dont do free trials on sunday. Then offered me I could pay $40 for a one day entrance? If I paid that I could come in!! I explained kindly that the website never said that and I already had driven so long and paid a full parking, they didnt care at all without any hesitance told me to leave.What an unpleasant experience!

It was my hubby working out! I chose this gym because it was suggested by my friend when she was already a frequent customer. I wasnt really disappointed, because the service here was awesome.

Lack of service, Services are not what they promise. Also their hygiene rules are not enforced, they just want to join people to collect their money. Steam machine very old and rusty. It breaks all the time and they take too long to get it back to work, the same as all of their gym services

Do not sign up for this gym. When LA county briefly dipped into a less restrictive tier last year (late-2020) the gym began to automatically charge without even notifying any of the members that they had reopened, they opened an outdoor area that was packed with people and few masks. Gold’s will claim they they called and emailed people but they did not (and the only way to check that they were open was to follow them on Facebook, which I do not have or use). When the first charge went through to my credit card I called the gym and asked them what my options were as I would not be returning to the gym since I don’t live in the area and am working from home and no longer in the Downtown LA area, and they had an automated to contact the retention team.The retention team is a joke, you email them and they “provide you with a freeze” for 3 months. My first freeze only lasted a month because immediately after the gym reopened LA County reentered the “purple” phase and gyms shut back down (around late November/mid-December). While still in this more restrictive phase Gold’s again charged my credit card in January 2021 and I once again emailed the Retention Team and expressed my concern that they’re reopening the gym and charging people when the gym shouldn’t be open and that they’re not notifying people to make a decision on returning to the gym (like 24 Hour Fitness and LA Fitness).When I emailed the retention team I was informed that they would provide me with a 3-month freeze while I made a decision on returning to the gym. Within a day of contacting the retention team I was charged for the membership on my credit card again, I had to dispute and block the transaction with the bank and provide a copy of the email where Gold’s provided the 3-month extension. Within 2 days of putting the block on my credit card I was inundated by Gold’s calling multiple times a day for weeks to update my payment information. When I called the gym I had informed them that I am currently on a freeze that was placed by their retention team and was told that no one would call again to update the credit card until after the freeze was over. (Little did I know that the reason the calls stopped is because the person I spoke to on the phone only removed my phone number from my account and not that they acknowledged the authorized and approved freeze.)Now (as of April 7, 3 months after my freeze was initiated) I returned to the gym in-person to pay the $125 cancellation fee for the membership and was told that I needed to contact ABC Financial so they could take the payment. I arrived at the location at 11 AM in April 7th and after waiting for an hour because the gym could not “locate” my active membership they informed me that I would need to call a different company to have my account closed. After 2 hours on the phone with this horrible outsourced company they asked me to send them the emails from the Retention Team that acknowledged and approved the freeze, when the emails were received they told me that the freeze was a gym level “promotion” and that I would need to contact them to address the freeze because they were obligated to charge me for “past due” payments for 5 months plus the early termination fee (ETF).When I informed ABC Financial that I would not be paying that and they could just charge me the $125 ETF they said they could not. So I contacted Gold’s again and they told me to contact Mark Lemons to have the issue addressed, it has not been a little over 72 hours and I have not received any response from Mr Lemons.It is because of the horrible customer service at this gym that I cannot recommend anyone enroll in this gym. And I am currently still waiting for Mr. Lemons to return my email and fix this issue so thatI can pay the $125 ETF.

I been At this gym for like about 10 years & I still love it!👌🏼🌟🔥

Lately I have seen how dirty are the floors of the showers, it looks like if the havent cleaned it in moths. A yellow lier can be seen in every wall of the showers and it is frankly disgusting. Also the curtains in the showers are so dirty. Please clean that the membership is not cheap.

Im writing in regards to a very unfortunate experience I had with your staff at the Golds Gym in Downtown LA. Ive been a long time member at Golds Gym and Ive appreciated many of the services the gym offers. 2 weeks ago, I went in to freeze my account at Golds Gym due to concerns of the ongoing pandemic. I had asked the front desk to freeze both my account and my girlfriends account. The guy at the desk confirmed he had frozen both accounts.On July 1st, to my dismay, my girlfriend was still charged. I called your staff and spoke to two people, one at the front desk, a woman, who was little help, and Jermaine Scott. The front desk woman told me that I had to go into another Golds gym in order to freeze both accounts. Jermaine told me that I had to go in person to have my account frozen (when I did). He also said that I did not give 10 days in advance for a freeze (how do we predict an ongoing crisis?). He then claimed that it wasnt their responsibility that I was still charged (then whos is it?).I politely asked for a refund, and Jermaine told me it was too late and my girlfriend had been charged already. He continued to argue that it was my fault I did not give them advance notice, and there was nothing he could do.. except offer me a free month.My issues with this are:One of my accounts was frozen, the other wasnt. Your staff did not do their job freezing both accountsYour staff was rude and blamed their customers for their staffs errors. They took zero responsibility, and gave misinformation.Your staffs lack of consideration over customer concerns. I specifically said that my girlfriend and I did not feel safe therefore we did not want to continue going to the gym. Sorry but offering an additional month to the gym does not resolve that.Overall, very poor customer experience. Please be nicer to people especially during these times.

5 star service. Motivated to keep coming back

Clearly when I first stepped into Golds health club for the first time i was very intimidated. I felt that this become no longer the right environment for me as a starter. This all changed once I met Joshua. I forgot if he was the supervisor of the sales branch but one thing is for positive.hes a pacesetter and i say that for the reason that he modified my whole prospective whilst coming to the gymnasium. rather than looking to sell me proper up front. He went beforehand and asked me about my health desires and confirmed me what sort of equipment to use in order to help me attain my intention. He became thoroughly knowledgeable at some point of the entire excursion in addition to very being concerned towards what I wished. while it came right down to memberships he went in advance and offered the alternatives that were available. surely they were a bit greater pricier than 24 or los angeles however on aspect is for positive; the nice that Joshua represent now not just for him, but for the membership as nicely made me dedicate with Golds. Ever on the grounds that, Joshua has accompanied up with me and has advocated me in my health journey and in the small time that i have spent at this membership ive visible changes in my frame that I by no means mightve notion i would see. i like to thank Joshua for assisting me see the larger picture no longer simply in myself but in fitness as nicely and could sincerely endorse him to anyone due to the fact that for someone who became younger acted extraordinarily expert with me and my dreams. excellent of luck to this guy within the future as he is for certain destined to go a ways along with his skill in addition to thank you golds health club for supporting me in my journey!

Please please DO NOT get a membership with this horrible gym! Unprofessional management and have zero communication with their members! I signed with them in Feb 2020 literally a WEEK before Covid hit! I did not go to the gym even one time! I was charge for feb, march AND aprill! ! I had to cancel my credit card because of them! I talked to the corporate as well told them i need to cancel my membership because i cant afford living in LA lost my job my place and I’m relocating because of covid and they wouldn’t cancel the membership. I talked to the unprofessional manager at the gym as well and he wouldnt help me. They Kept adding charges and late fees to my account! Yesterday i got another call from them saying that i owe them over $700!!!! And its going to go to collections and i need to pay that amount to cancel my membership!!! Horrible horrible experience! Very disappointed! Theres already enough in the world to handle!! These people should be sewed!!!

Ken is the guy you want to train with. He is beginner friendly. No doubt that’s the reason he has good rapport with everyone for 19 years. He’s gentle but rough in a good balance. So that you won’t lose your motivation. This is the guy you can contact at any time and will treat you like you’ve met way back! Big hearted and smart. Ken will take care of you like family. Give him a try!

This gym is awful. Went for a consultation, signed up and told them I Am touring another gym so I may cancel and refund SAME DAY if so which they confirmed was okay. Ended up doing that, never got the refund, have called 10+ times and each time I am on hold forever and told that a general manager will call back who never does. Have to dispute with my credit card. not to mention the equipment is two floors above the gym in a plaza so it takes about 20 mins just to get signed in and start working out. DONT SIGN UP HERE.

This my regular gym because they all have different types of equipment and an attentive trainer that will assist you. Highly recommended!

A little too crowded. But still my favorite choice in the city.

Update March 1, 2020.Requested for a small towel. Male black receptionist didnt bother to locate one from this big bin and just said none. Hes not even busy. I left and got the big towel instead but came back after 5 minutes since theres a different person manning the reception area. She searched and gave me one small towel. To management, one lazy receptionist could damage your image.Original post: Clean compared to other local gyms. Very crowded during peak hours. Parking validation for 3 hours. Friendly staff.Update after 3months (from 4 to 3 stars)Free weights scattered all around the gym. Management cannot discipline the members to re rack their equipments. Some members really dont care.

Cardio machines always broken without signage. When I come in the morning I usually have to wait 7 minutes for an elliptical to turn on (since apparently no one is responsible for turning on the machines at gym opening). This seems unacceptable and very avoidable. Basic oversights otherwise good service despite lack of machines

Worst location EVER! I just spoke to this employee named Jermaine and his manager AJ and they were extremely rude. They hung up on me. I am trying to get a refund because I got charged on my bank account for monthly fee when my Golds gym location is still closed bc of the pandemic. They said because I originally signed up at the DTLA location YEARS ago (and havent been there since), they have the right to charge me. BS

Future customers be ware : shady business practices : look up many other reviews! I requested to cancel my membership at the very start of the lockdowns (we just had a newborn). After weeks of trying to get through (no one would answer the phone), finally I was promised of cancellation on the phone by a clerk. Nonetheless, I still was charged 3 times afterwards (2 months + yearly fee for 2021). I was charged for June and July 2020 while the gym apparently was open for the total of a week or so. I was going to let those summer charges slide, but then I got charged again in 2021. The management and staff are a total mess, they gave me a turn around with “we don’t know why” & “we’ll call you back” even though they admitted that they see the membership cancellation request on my account. After a week of calling them every day, finally clerk Jermaine in a “gotcha” moment told me that I was supposed to call a “third party”. WTH?! If that’s not a sophisticated bureaucratic scam to get as much $$$ from you as possible then I don’t know what is.

Another day at Golds and WAYYYYYY more people not wearing masks than should be, at least five people walking around for the two hours I was there never had a mask near their faces. Not including the people who remove them once they sit on a machine, ones removing them to talk on the phones, ones removing them to talk to their buddies. And not one member of staff asked them to put them on. Two even walked up to the guy at the entrance and nothing was said. Lets not even get started on the indoor training, at least four happening today.

Called several times to speak with a manager, the staff never documented my calls or pass the information along. I cancelled my membership after managers requested I provide documentation of medical visits and a doctors note to freeze my account after a car accident. I have and will never step foot into a golds gym after what I experienced with their customer service and management.

Honestly when I first stepped into Golds Gym for the 1st time I was very intimidated. I felt that this was not the right environment for me as a starter. This all changed when I met Joshua. I forgot if he was the manager of the sales department but one thing is for sure.He is a leader and I say that since he changed my entire prospective when coming to the gym. Instead of trying to sell me right up front. He went ahead and asked me about my fitness goals and showed me what type of equipment to use in order to help me achieve my goal. He was very well informed throughout the entire tour as well as very caring towards what I needed. When it came down to memberships he went ahead and presented the options that were available. Honestly they were a little more pricier than 24 or LA but on thing is for sure; the quality that Joshua represent not just for him, but for the club as well made me commit with Golds. Ever since, Joshua has followed up with me and has encouraged me in my fitness journey and in the small time that I have spent at this club I have seen changes in my body that I never wouldve thought Id see. I like to thank Joshua for helping me see the bigger picture not just in myself but in fitness as well and would definitely recommend him to everyone since for someone who was young acted extremely professional with me and my goals. Best of luck to this guy in the future as he is for sure destined to go far with his skill as well as thank you golds gym for helping me in my journey!

Employees are not train properly to answer questions, lost my parking ticket their only answer to my situation, we are not connected with the parking lot people, when I sign up the contract they did mention free parking with validation, how in the world your not gone know how to solve that issue..

The chlorine in the jacuzzi literally made me cough when I inhaled deeply and dried out my eyes for the rest of the night. The facility and equipment is clean and neat which is nice. Most of the extra tech features on the treadmills and other machines dont function properly. The facility gets super crowded so try to go during off peak times.

I am writing this review in regard to continued poor customer service experiences at Golds Gym at Fig at 7th. Like many other reviewers, I have gotten no response or outright refusal to refunding me for incorrectly charged membership and personal training fees during the pandemic. Their staffs lack of concern for their members health and safety is predatory.I have been a member at the Golds Gym in Downtown LA for close to a year now, with general membership and personal training sessions. About a month ago, I requested to freeze my membership and my personal training sessions at Golds Gym due to concerns of the ongoing pandemic.On July 1st, I was still charged for one of my account’s membership dues as well as personal training. To rectify the incorrect charges and ask for a refund, I’ve called your staff – who never pick up the phone. I reached out to my personal trainer at Gold’s to try to resolve this situation (this shouldn’t be his responsibility in the first place). And he was gracious enough to have Jaime give me a call and to formally place my account on hold (why wasn’t this done in the first place?). I asked for a refund from Jaime, and he said he didn’t have the ability to give me a refund and I would have to speak with Marco. He said Marco would definitely give me a call back to follow up on this. I never received that call. So I then emailed customer retention at Gold’s Gym and received very curt and unhelpful replies to my concerns. They had me reach out to ABC services – who then told me that they cannot process refunds without the authorization of Gold’s Gym Socal.Your staff did not do their job. Your staff has taken zero responsibility, keeps giving misinformation, and does not resolve my issues. Your staffs lack of consideration over customer concerns during a global pandemic makes me want to never return.Clearly, my health and safety is not the gym’s top priority as the Gold’s Gym website so states. I am so disappointed and frustrated at repeated poor customer experiences.I would not recommend this gym to anyone. You can find similarly priced gyms very close by where at least the staff will treat you as a human being.

Nice place for workout.

Ken is a great trainer!

Never set foot inside the gym, but the smoothie bar makes some great smoothies.

Bad gym, staff and price! Dont spend your money with it. Employees are extremely rude and the price is too high for whats being offered.

If you ever think about canceling your membership dont get one here. Its a whole hassel and when you do finally cancel it you have to wait a whole month for it to go through witch means your still paying for it for one more month. Smh

It’s a great gym. I usually don’t have to wait for equipment. The staff is friendly and knowledgeable.

Multiple people not wearing masks on the outdoor playground while employees stand there and do nothing. Masks seem to be a suggestion here

$40 for a day pass? Thats crazy.

Ive seen a total concern effort from all the Gold staff,to personally assist those,that are disabled to get their physical needs meet to enjoy this * State Of The Art Facilities* I highly recommend this Gym,as Im a member of competitive facilities,like:24 hour fitness& LA fitness! Golds DTLA has risen to the top of all competitions in my daily dealings with all👏Take Heed,as they give towel service to all that ask!Others will just charge you or doesnt offer it.Main Plus: theyre friendly! Come & get your workout on,regardless of your physical beings. Start your Goals right with the Best

Great gym! Friendly staff and awesome workout classes! I highly recommend this gym!

Good friendly place to work out. Staff is friendly equipment is clean. Recommended

Been a member for about 3 mnts now. I really like it! Alfredo who teaches Body Sculpt on M,W,F, is probably one of the best trainers I’ve had in a really long time! Great trainer and just an overall great guy. GG is lucky to have him because he could probably start his own business and do very well… seriously! Anyhow, the only complaint I would have is that I wish they kept the men’s locker room cleaner. I’m loyal for the moment until a) Alfredo leaves, or b) the locker room gets worst.

This place should be shut down. The staff at this location is unbelievably rude. This location has ruined the golds gym experience as a whole for me.

The trainers always are making sure you have proper form in order to achieve the maximum from the diversified work out routine. If your looking for an intense, constantly different workout, great trainers, nice people...then go to Golds Gym

I love this place!! They’ve updated some of their equipment ... also great and fun classes.. the only thing is lockers are either broken or just always look dirty from the inside . Other than that is great

I don’t recommend buying any membership with them now! I was surprised about how many ppl inside the gym, no social distance between people and there is very long line to use each equipment! They should limited the members inside the gym!!

I would like to know it is open and if the exercise is inside or is outside

They do a great job of maintaining this gym for how old it is. It is over 15 years old, and still looks impressively new, mostly due to upgraded equipment, and a solid cleaning regimen.Pros are water bottle filling stations, towel service, and a solid offering of equipment options for a decent price.Cons are that they don’t have enough cleaning solution or hand sanitizer, there is a huge brand new area they built out promising to be “a new workout area for all members” that is only specific paid group classes (figures), and the fact that it’s going to be busy pretty much any time. However, I don’t have to wait on equipment often, and for comparison, the brand new LA fitness nearby (previously a member) looks about 15 years older than the Gold’s already.

I had never dealt with this at a gym but this isnt okay whatsoever. I seen this lady daily at the gym shes always in a bad mood around her 40s or 50s. This happened yesterday at the lockers 10pm i accidentally slammed the locker not on purpose that wasnt my intention whatsoever i apologized to her many times explained what happened she thought i wanted to hurt her basically got crazy she started yelling at me threatening me that she is going to call the cops and get me banned from the gym the whole time i did not yell at her or curse her out i respected her keep my cool the whole i was shaking awhile talking to her not once did i threaten her in any way. My mom got involved and asked her nicely whats going on whats the problem the lady got crazy she started yelling at my mom telling her i threaten her tried to hurt her which was a lie that she is a bad mom and then continue to racist comments towards my mom saying know how to speak English you dont belong in this country they continued to go back and forth arguing the lady was getting more and more angry getting close to my mom swinging her shoes at her directly she threaten me and my mom many times. I dont not know who this lady is but she goes to the gym regular she is asian pale skin black med short hair straight she usually just wears black clothing height 55 What happened left me shaking a lot i had a anxiety attack what happened last night was not okay whatsoever there was an employee in restroom she didnt do anything at all she heard what happened but didnt say anything or try to stop it. I really wanna talk to someone about this because i do not feel safe whatsoever if she is there at the gym.

I moved here from NYC 9 months ago and upon moving here, I joined 24 hour fitness. I no longer like 24 hour fitness, so I wanted to try out Golds using the online guest pass that they offer. I came in to activate it and was initially allowed in with my NY license. I come back a couple of days later and was then told I couldnt come in because of my NY state license after I had already been told that I was cleared to try out the gym for the week. So because of this, I will be joining LA fitness instead. You guys lost a potential customer because of this less than smart state id stipulation. And honestly, this particular Golds gym isnt all that great anyway...very congested with obnoxious energy overall...very overrated. So thank you. Im sure I dodged a bullet and will be putting my money elsewhere.

If I could give ZERO stars I would. The WORST gym, RUDE and condescending management. They promised a year ago that the remodeled portion of the gym would be open by March at the latest.1 year later, it’s still closed off. Every machine is 2-3 people deep in wait time, even at 6am. Only 6 stair masters and at least 1 is always broken. Try to get a leg day in before work? Allow at least 2 hours due to overcrowding and machine wait times. (Not to mention with all of the promotions, you’re likely waiting on a machine that a non paying guest is on)Today I was trying to work legs and was asked to move twice, first by a group Instructor and then a golds staff member. There is NO ROOM for me to get a workout in. At this point I’m so frustrated I ask the staff member for a partial refund ... my membership expires in March. I’m not rude, I just explain my situation and my poor experience. That I’ve hung in there for the past year in hope that the new area would open and alleviate space...First staff member says yes we can offer a refund, let me get my manager. Next manager seems confused and unsure. Next they bring over another manager that talks down to me and tells me that the cancellation fee is more than it would be to continue my last few months. (I paid 15 months up front for my husband and I the day we joined)He walks me around the gym and tells me “this isn’t even busy” we are usually a lot busier. Consider that I was asked to move twice and had to wait 10 min for a stair master today... and that’s not even busy according to the manager.I also ask about the monthly promotions, they are always advertising to bring a friend for free, bring your mom for free, etc.. this gym is TOO CROWDED & paying members are MISERABLE!!! Only response is we are a franchise... I get that it is likely not in his control. But if you are upper management at this gym and you are reading this ... feedback is a gift.The staff at gold’s made promises they didn’t keep by stating that the new area would be open. It is not. The manager does not offer anything to retain me as a client. Further, he does not offer any type of refund for the balance 4 months of my membership: December 2018 - March 2019. At the end of the day I am unhappy, and will not be renewing my memebership. Further, I would never recommend this gym & would go out of my way to warn others NOT to join this gym.

I appreciate Alex Osbornes work outs! If you want to get fit and really focus on your health and well being, hes your guy. No one else will care about your physical activity the way Alex does. Guaranteed!

This is the best gym in downtown/la area. Had a gym membership at 24 but after checking this one out, I decided to buy one from Golds. The pricing was ever so worth it and the staff are cool people.

Im just trying to warn you but i have had a really bad cough and with the pandemic going on i called the gym to try and cancel my membership or at least put it on a hold because of the pandemic i didnt want to expose anyone to the covid-19 because im still waiting for my test results i cant say i tested positive but as i mentioned i had a really bad cough and didnt want to expose anyone and golds gym wasnt having it they didnt let me cancel nor put a hold on my account even after i told them i could possibly have the covid-19.....also per THEIR terms you can cancel if its due to medical😅🤷🏼‍♀️

Great gym, great staff, great trainers, great product and classes available. Yet the low Rating is due to the culture which generally does not rack their weights back during rush hours. Can get really crowded and busy which will make your work out cut short.Love the location, they do validate parking for up 2 hours.

All they care about is getting your money. At first glance everything looks great, incredible but once you start using the facility you realize they don’t care about anything except having you sign a contract and getting your money.Was under renovations when I first started and then when they finally finished the only way to use the new section was to pay more money on top of your membership.Tried adding a family member, they tricked her into signing a separate account instead of putting us on the same plan, again just after your money.Complete waste of time, fake staff, definitely check out other places. Stay away from Gold’sI wanted to add on to my comment, they reach out and try to bully you into changing your response, they already got my money just leave me alone.

This is probably the best gym ever been to, and it was the best decision of my life. I went as fat piece of lard, and I felt really out of place next to all those muscular hunks. When I went to the juice bar I met this really nice employee, I think his name was Joshua, and he started a conversation with me asking me about what I wanted to at the gym. I told him exactly what I wanted and he took it on himself to make sure I got the right drink and right workout routine to ensure the best results. Employees like this are what makes a gym great or should I say GOLDEN.

First of all: this place will swindle you. They make it so the only time you can cancel your membership is during the work day (10-6 Mon - Fri) which doesnt work ever for my schedule. Then if you cancel your card, they will send you to collections EVEN IF YOUR YEAR LONG COMMITMENT WAS BEEN FULFILLED. They do not try to help in this matter at all because this is how they make money: ripping people off.Secondly: the place is trash. You are going to get some kind of fungus here. The pool is full of sweaty cloudy water. The steam room smells like dirty underwear.The better business bureau also gives them an F rating.Dont go here.

Love my gym

Staff here are extremely rude and so unfriendly, but the staff greeting people in the front are great!!. Machines always broken, bathrooms never cleaned, overcrowded.

I barely started going to this gym, and to be completely honest, its not the best gym out there. Its quite crowded, but that all depends on the hour you go to the gym. Anyways, the staff is nice. I met this one staff at the bar with glasses. I think his name was Josh or something. He helped me out and gave a great shake! I loved his enthusiasm and charisma. Others too, but I didnt ask for their names.

This is a great gym. Not too big, not too small. Professional equipment. Good service. Some good classes depending on the teacher

Pros - This facility has a wide range and decent amount of equipment. My trainer is good. It has a pool, steam room, sauna, and hot tub. They give towels at the entrance. Parking validation up to three hours is useful.Cons - This facility is extremely overcrowded at peak hours and even during downtime it is still alot of people there. Because of overcrowding, the mens restroom stalls usually require you to wait in line to use one. There is not much privacy in the mens locker room and if you want a little more privacy you have to pay for it. There is not enough squat racks or free bars here. People are not courteous with time spent on machines or benches. Also people do not put back their weights. The parking facility terrible here because it is very overpriced and overcrowded especially when leaving from here. The pool is not deep. There is not much space in the locker room. Most people here dress inappropriately. Machines are often broke. Gym membership is expensive for the quality when you consider that the YMCA has many of the same equipments but with less crowding and deeper pools. Long walk from the parking lot to the gym. I once hurt myself here and was limping in pain and barely able to walk but not one staff member asked if I was alright or if I needed assistance to my car or if I need paramedics. I had to ask another gym member to help me. When you get a class schedule there is no description on the classes, it just tells you the time and title. Too many people not even working out up here, they are just hanging out. Not sure if they sanitize the mat that everyone uses by the exercise balls or if they ever sanitize the smaller mats.

Golds Gym DTLA is fantastic. They have a Pool, Jacuzzi, Steam Room, Showers, and Sauna. Not to mention a Huge Boxing Ring in the middle of the Gym. They also give you nice warm towels when you check in. I dropped allot of weigh there.

The deterioration of infrastructure, maintenance, service, equipment, and professionalism continues unabated. A planned expansion of the facility will provide a brief, temporary distraction from the abysmal level of staff professionalism, then reality will hit again.In the past, you knew who the manager was. Now, its a revolving door of nameless faces who make no effort to learn their customers names. Why should they? Theyre gone in 60 seconds.The conduct of newer gym members is also an issue. There is nothing wrong with educating them to be considerate of other gym members. Ive seen signs at other gyms to remind users to re-rack the weights. They should also be educated not to hoard several barbells and dumbbell sets, or to set their personal items on a vacant workout bench or equipment. If they dont comprehend simple gym etiquette, then return their subscription fees.I continue to use this gym ONLY because of its location. Increasingly, I have been making the 40-minute drive to Arcadia or the 20-minute drive to Hollywood to experience a clean, well-managed gym where the customers are respectful of each other.When I first joined (nearly 9 years ago) there was a sense of exclusivity and class. The word that comes to mind now: Disgusting. I will be changing gyms at the end of my current subscription.

I ABSOLUTELY LOVED BEING a MEMBER AT GOLDS GYM downtown LA. It was BEYOND MY WILDEST DREAMS COME TRUE. Everything was spotless and in perfect condition and functioning. I was supported, encouraged, inspired and treated with dignity, honor and utmost courtesy by the staff who were always proactive in making my experience enriching and so healing. I am so blessed to have been at GOLDS GYM. THANK YOU HUMBLY. BUILDING a LEGACY OF STRENGTH.