Delivering 2 boxes (8lbs total ) to cargolux and waited more then 3.5 hrs. At somepoint the cage gets to crowded because you have drivers waiting to get loaded or offloaded. ( not following covid guidelines at that point ).

Bad service, wait a very long time. the second day I can not pick up my cargo

I visited a couple of times and each time was great customer service.

During the outbreak of this airline, because the Mercury office was not properly managed, a large number of people stayed in the office and the impact was very serious.

Great place to visit

Ladies were very helpful and patient. This was my 1st time here. I recommend it.

That Manager Rudy T was one of the Best, quick in and out like clockwork.

Take a star off for intentionally not offering restroom for customers, Wi-Fi and power outlets reachable by customers as consumer does expect business establishments offer free Wi-Fi and power outlets since smartphone became indispensable.Moreover, they are usually short-handed. Consequently, the wait time is absolutely unbearable.Furthermore, they do not accept cash as a form of payment!

Wait times are awful, employees are unpleasant. Warehouse waiting is filthy.

If i could give them negative stars i would. Swissport in LAX is the WORST company I have EVER worked with! I cannot believe how unreliable and rude the employees are. They messed up on the charges due and even though I took the time to explain to James (swissport employee) that the charges he was giving me I believed were inaccurate he insisted they were right. Needless to say he was WRONG!!!! They had the audacity to call me and demand more money which in turn costs me money of an attempted recovery and the waste of a check. They are not in our approved venders list on Paycargo so had to pay with a check. The money that was owed was an ADDITIONAL $230.00!!!! NOW WE WILL HAVE TO SEND THE DRIVER BACK TO RECOVER ON MONDAY DUE TO THEIR NEGLAGANCE AND THEY ARE DEMANDING AN ADDITIONAL $390.00 IN STORAGE SO A TOTAL OF $620.00 DUE TO THEIR SCREW UP!

Worst service possible! Prepare for days pf waiting for your cargo to be released, and then hours of waiting in their office to pick it up! Also, there is a $60 handling fee, and $50 for storage if you are late!!!

They got a bad service, the guy in the front desk has a bad attitude (today Nov 23, 2018) he was rude when we ask about the service. I take more than 2 hours to drop off a case.

Swissport - A disgrace to the Airline industey

All I can say is the person in charge of Swissport either does not care about the business or is a complete moron. Typical recovery time for cargo is an average of 4-5 hours. The employees are rude, slow, and make it obvious at every chance they do not care about you or your cargo

Alaska cargo same facility

The service is good

Just another day work

Worst Service, super slow compare to others.

Got great service.

Agree with the comment below super slow at the warehouse

Good service

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