I went there to buy a 55inch television. Waited 15 minutes for someone to wait on me. When he moved to a different desk he just ignored us. Just purchased my new TV in Century City at Video and Audio Center. Great service and efficient and informative. Will never waste my time at best buy again.

Helpful knowledgeable personnel

STAY FAR AWAY FROM THIS PLACE. Bought an open box TV which they assured me would work, and it didnt. Then they refused to come pick it up unless I bought another tv from them. Well I did and now they wont refund me for the difference. Brian messinger and his manager here are thieves. Stay far away...

The people working at Magnolia are crooks, and not to be trusted. They tried to sell me a dysfunctional refurbished TV. When I had to exchange it for a new one they refunded me the difference and now re billed me again a month later hoping I would miss it on my credit card statement

Demos of sonos and B&W speakers not working. Not very organized

Purchased the LG OLED 65 and got a full VIP treatment from these guys. They handled checking out the rest of my cart, gave me a free water and red bull, checked out my car to make sure the tv would fit, and loaded the tv. They were great!

After most attempts to solve my situation peacefully, I end up testify on Google+ of the poor long term experience with Magnolia. Their sale staff is pretty knowledgeable and skilled. So their advices in term of sales are useful and relevant. I bought in total for more than $50K of equipment and installation services for a new home cinema theater for my house.Their installation process was quite effective too. I say quite because they had to come back several times to finish the installation. My projector and everything else were working fine for about a year and a half with no problems. After that projector started to bug from time to time (JVC DLAX70R). After more recurring problems I finally decided to call for help before warranty would expire. They took the projector back and sent it to JVC. After 2,5 months (yes you read right), and many phone calls to remind them of me, they finally came back with the projector repaired. When the tech installed it (after 1h), he told me the projector is still defective. I got depressed at this moment. So projector came back to Magnolia then JVC supposedly. They told me they will either repair it or refund the projector so I can buy a new one. After 4 months since Magnolia took the projector the first time, problem is still not solved, they wouldnt give us a loaner in the meantime so we can enjoy the room, they keep saying it will come soon, ... So I spend around $50K for a home theater room I cannot even use because we have no picture... The tech team is the worst (Ben is the guy who never calls back and answer texts). Sales team (Anthony, Patrick) keep saying Ben will call me, Ben will schedule an installation, Ben this, Ben that... But nothing happens and we still cannot watch a movie after 4 months! If I would buy my equipment at Best Buy, I would almost accept the situation because they do volume, not service. But Magnolia is supposed to be the high end division of Best Buy. Unfortunately technical support is as bad as it could be. If you want good service, you should go somewhere else... Really...

I just called them. It is 11:30am. It says in the description that they are open from 5:00am - 1:00pm. The voicemail says they are currently closed!